Posts Tagged ‘BUZZFEED’
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In Bureaucracy, Business, Law, Law Enforcement, Self-Help, Social commentary on December 14, 2020 at 12:12 am
It’s easy to be intimidated by a large corporation—such as a bank or phone company—when you’ve been ripped off. After all, it’s well-known, has millions of dollars, and legions of attorneys.
But when that happens, it’s essential to remember two words: Who/Whom?
Translation: Who can do What to Whom?
When you’re dealing with people whose greed is equaled only by their arrogance, there is only one way to prevail: You need to make them afraid of you.
And that can be achieved only by finding someone—or some agency—they fear, and turning them into your ally.
A friend of mine—Lynn—tried to order a calendar from an online calendar company. She put in the required information—including her debit card number—but kept getting “Error” messages.
Eventually she quit trying.
Lynn never got the calendar—but she wound up with four separate charges to her debit card, totaling $71.32.
She tried to get a refund from the company—which claimed they couldn’t find the charges.
Meanwhile, Lynn’s bank had in fact confirmed the charges—since the money had been taken from her account. And the bank—Bank of America—promised to remove the charges within 72 hours.
Three days came and went—and no reimbursement had been made to her account.
Bank of America Corporate Center
So Lynn called BofA again—and was told it would take about 45 days to run “an investigation” into her loss.
Luckily, an investigator-friend of hers advised her to file a complaint with the Federal Consumer Financial Protection Bureau (CFPB). It can be reached at https://www.consumerfinance.gov/
According to its website, the agency operates as follows:
- “We create clear rules to implement the law and preserve choices for consumers.”
- “We enforce federal consumer financial laws by investigating cases of potential wrongdoing and taking action.”
- “We supervise financial companies to ensure compliance with federal consumer laws.”
So she called the agency—at (855) 411-2372 on a Friday—and waited to see what happened.
Two days later—a Sunday—she called Bank of America to check her balance. To her surprise, she found that the bank had found a way to reverse the fraudulent charges that had been made to her debit card.
And it had done in far less than 45 days.
Clearly, someone at BofA had gotten the message: This is no woman—or agency—to take lightly.
Then there’s this case: From November, 2011 to February 2012, AT&T demanded that Dave (not his real name) pay for a service the company had failed to provide.
They had promised to supply him with Uverse high-speed Internet—at 25 MBPs a second. Instead, he had gotten only 6 MBPs—and a big dot in the middle of his computer screen while watching YouTube videos.
Finally, an AT&T rep told him the blunt truth: His geographical area in San Francisco was not yet supplied with the fiber-optic cables that could provide high-speed Internet service.
Dave canceled Uverse—and began getting a series of bills from AT&T.
After getting a phone call from a collection agency, Dave decided to ask me to intervene on his behalf.
I decided to go directly to the Office of the President of AT&T.
Why? Because the man at the top of an organization cannot fob you off with the excuse: “My hands are tied. I can’t do it.” He can do anything he wants.
I found the name of the president by a quick search on Google under: “AT&T Corporate Offices.”
And at the top of the heap stood Randall L. Stephenson––Chairman of the Board, CEO and President of AT&T Inc.
Randall L. Stephenson
Robert Scoble, CC BY 2.0 <https://creativecommons.org/licenses/by/2.0>, via Wikimedia Commons
I didn’t expect to speak with Stephenson. One of his chief lieutenants would do nicely—such as a woman I’ll call Margie.
First, I introduced myself and said I was authorized to act on Dave’s behalf. Then I handed the phone to Dave (who was sitting next to me) so he could confirm this.
After that, I briefly outlined the problems Dave had been having.
Margie—using Dave’s phone number—quickly accessed the computerized records documenting all I had told her. She said she needed three or four days to fully investigate the matter before getting back to me.
Police long ago learned the “good cop/bad cop” routine usually works wonders. So I decided to apply a variation of this with Margie.
I said that Dave wanted to resolve this quietly and amicably. But, if necessary, he was prepared to do so through the California Public Utilities Commission (PUC) and the Federal Communications Commission (FCC)—both of which had jurisdiction over AT&T.
Margie hurriedly said there was no need to conduct an investigation after all. In fact, she added, she was writing a credit to Dave of $150.00 that very minute.
Why had Margie changed her mind?
Just as banks use every excuse to charge their customers for anything they can get away with, so do phone companies. AT&T wouldn’t want the PUC and FCC to start asking: “Is AT&T generally dunning customers for money they don’t owe?”
I had no doubt the answer would have proven to be: “Yes.”
And I believe that Margie felt the same way.
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In Bureaucracy, History, Law, Law Enforcement, Politics, Social commentary on December 11, 2020 at 12:10 am
In a November 14, 2019 column, “Republicans Can’t Abandon Trump Now Because They’re All Guilty,” freelance journalist Joel Mathis warned: “Trump’s abuses of power mirror those of the GOP as a whole. Republicans can’t turn on him, because doing so would be to indict their party’s entire approach to politics.”
For example:
- At the state level, GOP legislatures have passed numerous voter ID laws over the last decade. Officially, the reason has been to prevent non-citizens from voting. In reality, the motive is to depress turnout among Democratic constituencies.
- When Democrats have won elections, Republicans have tried to block them from carrying out their policies. In Utah, voters approved Medicaid expansion at the ballot box—but Republicans nullified this.
- In North Carolina, Republican legislators prevented voters from choosing their representatives. Instead, Republican representatives chose voters through partisan sorting. In September, 2019, the state’s Supreme Court ruled the legislative gerrymandered district map unconstitutional.
The upshot of all this: “The president and his party are united in the belief that their entitlement to power allows them to manipulate and undermine the country’s democratic processes….The president and today’s GOP share the same sins. It will be difficult for them to abandon each other.”
On November 3, 2020, 81,255,933 Democratic voters outvoted 74,196,153 Republican voters to elect former Vice President Joseph Biden as the 46th President of the United States.
In the Electoral College—where Presidential elections are actually decided—Biden won by a margin of 306 to 232 votes for Trump.
Trump refused to accept that verdict. For the first time in American history, a President demanded a halt to the counting of votes while the outcome of an election hung in doubt.
States ignored his demand and kept counting.
Next, Trump ordered his attorneys to file lawsuits to overturn the election results, charging electoral fraud. Specifically:
- Illegal aliens had been allowed to vote.
- Trump ballots had been systematically destroyed.
- Tampered voting machines had turned Trump votes into Biden ones.
Throughout November and December, cases were filed in Wisconsin, Arizona, Nevada, Michigan, Minnesota and Georgia challenging the election results. None were supported by evidence of fraud—as even Trump’s lawyers admitted when questioned by judges.
And, one by one, more than 30 cases were withdrawn by Trump’s attorneys or dismissed by Federal judges—some of them appointed by Trump himself.
Losing in the courts, Trump invited two Republican legislative leaders from Michigan to the White House to persuade them to stop the state from certifying the vote.
The Michigan legislators said they would follow the law.
On December 5, Trump called Georgia Governor Brian Kemp and asked him to call a special legislative session and convince state legislators to select their own electors that would support him, thus overturning Biden’s win.
Kemp refused, saying he lacked the authority to do so.
On December 8, the Supreme Court refused to hear Trump’s bid to reverse Pennsylvania’s certification of Biden’s victory. Representative Mike Kelly (R-PA), a Trump ally, argued that the state’s 2.5 million mail-in were unconstitutional.
The Court’s order read, “The application for injunctive relief presented to Justice [Samuel] Alito and by him referred to the Court is denied.” Although Trump had appointed three of the Court’s Justices, not one of them dissented.
Legal scholars almost unanimously agreed the Court’s action quashed Trump’s efforts to overturn the 2020 election results through the courts.
The Supreme Court
On December 8, Republican Senate Majority Leader Mitch McConnell and Missouri United States Senator Roy Blunt joined House Republican Leader Kevin McCarthy in blocking a resolution asserting that Biden is the President-elect of the United States.
Still, Trump pressed on. On December 9, he asked the Supreme Court to block millions of Biden votes from Georgia, Michigan, Pennsylvania and Wisconsin.
The request came in a filing with the court in a lawsuit brought by Texas Attorney General Ken Paxton.
* * * * *
The United States has indeed become a polarized country. But it’s not the polarization between Republicans and Democrats, or between conservatives and liberals.
It’s the polarization between Right-wing fanatics intent on enslaving everyone who doesn’t subscribe to their Fascistic beliefs and agenda—and those who resist being enslaved.
Those who hoped that Republicans would choose patriotism over partisanship got their answer on February 5. That was when the Republican-dominated Senate—ignoring the overwhelming evidence against him—acquitted Donald Trump on both impeachment articles.
It’s natural to regret that the United States has become a sharply divided nation. CNN has taken the lead in hand-wringing with a weepy-voiced PSA:
“Our trust has been broken—in our leaders, in our institutions and even some of our friends. And we are hurting, Now more than ever we need each other to listen, to learn from one another, and to rebuild those bonds. Because trust shows we believe in the good in each other. It’s what makes us human. And when we can trust one another, that is when we can truly achieve great things.”
But those who insist on the truth should realize there is only one choice:
Either non-Fascist Americans will destroy the Republican party and its voters that threaten to enslave them—or they will be enslaved by Republicans and their voters who believe they are entitled to manipulate and destroy the country’s democratic processes.
There is no middle ground.
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In Bureaucracy, History, Law, Law Enforcement, Politics, Social commentary on December 10, 2020 at 12:15 am
On November 14, 2019, the CNN website showcased an opinion piece by Jane Carr and Laura Juncadella entitled: “Fractured States of America.”
And it opened:
“Some worry that it’s already too late, that we’ve crossed a threshold of polarization from which there is no return. Others look toward a future where more moderate voices are heeded and heard, and Americans can find better ways to relate to each other.
“Still others look back to history for a guide—perhaps for what not to do, or at the very least for proof that while it’s been bad before, progress is still possible.”
Then followed a series of anecdotes. The sub-headlines summed up many of the comments reported.
- “I was starting to hate people that I have loved for years.”
- “Voting for Trump cost me my friends.”
- “I feel like I’m living in hostile territory.”
- “Our children are watching this bloodsport.”
- “A student’s Nazi-style salute reflects the mate.”
- “Our leaders reflect the worst of us.”
- “I truly believe I will be assaulted over a bumper sticker.”
- “It already feels like a cold war.”
Abraham Lincoln warned: “A house divided against itself cannot stand. I believe this government cannot endure, permanently, half-slave and half-free. It will become all one thing or all the other.”
America now faces such a choice:
- To submit to the tyrannical aggression of a ruthless political party convinced that they are entitled to manipulate and undermine the country’s democratic processes; or
- To fiercely resist that aggression and the destruction of those democratic processes.
Consider the face-off between President Donald J. Trump and Army Lt. Colonel Alexander Vindman.
Vindman is a United States Army officer who served as the Director for European Affairs for the United States National Security Council. He was also a witness to Trump’s efforts to extort “a favor” from the president of Ukraine.
Lt. Colonel Alexander Vindman
Адміністрація Президента України [CC BY 4.0 (https://creativecommons.org/licenses/by/4.0)%5D
In July, 2019, Trump told his acting chief of staff, Mick Mulvaney, to withhold almost $400 million in promised military aid for Ukraine, which faces increasing aggression from Russia.
On July 25, Trump telephoned Ukrainian President Volodymyr Zelensky to “request” a “favor”: Investigate 2020 Democratic Presidential Candidate Joe Biden and his son, Hunter, who has had business dealings in Ukraine.
The reason for such an investigation: To find embarrassing “dirt” on Biden.
“I was concerned by the call,” Vindman, who had heard Trump’s phone call, testified before the House Intelligence Committee. “I did not think it was proper to demand that a foreign government investigate a U.S. citizen, and I was worried about the implications for the U.S. Government’s support of Ukraine.
“I realized that if Ukraine pursued an investigation into the Bidens and Burisma, it would likely be interpreted as a partisan play which would undoubtedly result in Ukraine losing the bipartisan support it has thus far maintained. This would all undermine U.S. national security.”
Trump denounced Vindman as a “Never Trumper”—as if opposing his extortion attempt constituted a blasphemy. Republicans and their shills on the Fox News Network attacked him as well. As a result, he sought physical protection by the Army for himself and his family.
(On February 7, 2020, he was reassigned from the National Security Council at Trump’s order.)
Donald Trump
* * * * *
On November 25, 2019, CNN political correspondent Jake Tapper interviewed Representative Adam Schiff on the coming impeachment trial.
What would it mean if Republicans uniformly oppose any articles of impeachment against Trump? asked Tapper.
“It will have very long-term consequences, if that’s where we end up,” replied Schiff.
“And if not today, I think Republican members in the future, to their children and their grandchildren, will have to explain why they did nothing in the face of this deeply unethical man who did such damage to the country.”
In his bestselling 1973 biography, The Life and Death of Adolf Hitler, British historian Robert Payne harshly condemned the German people for the rise of the Nazi dictator:
“[They] allowed themselves to be seduced by him and came to enjoy the experience….[They] followed him with joy and enthusiasm because he gave them license to pillage and murder to their hearts’ content. They were his servile accomplices, his willing victims.”
Like Hitler, Trump offered his Republican voters and Congressional allies intoxicating dreams: “I will enrich all of you. And I will humiliate and destroy those Americans you most hate.”
For his white, Fascistic, largely elderly audience, those enemies included blacks, atheists, Hispanics, non-Christians, Muslims, liberals, “uppity” women, Asians.
And, again like Hitler, his audience had always possessed these dreams. Trump offered them nothing new. As a lifelong hater, he undoubtedly shared their dreams. But as a lifelong opportunist, he realized that he could use them to catapult himself into a position of supreme power.
He despised his followers—both as voters and Congressional allies—for they were merely the instruments of his will.
For Trump’s supporters in the House and Senate, fear remains their overwhelming motivation. They fear that if they cross him—or simply don’t praise him enough—he will sic his fanatical base on them. And then they will lose their cozy positions—and the power and perks that go with them.
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In Bureaucracy, History, Politics, Social commentary on December 9, 2020 at 12:07 am
On December 8, Republican Senate Majority Leader Mitch McConnell and Missouri United States Senator Roy Blunt joined House Republican Leader Kevin McCarthy in blocking a resolution asserting that Joe Biden is the President-elect of the United States.
Republicans clearly have no intention of cooperating with the incoming Biden administration.
Mitch McConnell
But there is a way for Biden to effectively deal with this:
- Recognize that, for Republicans, “compromise” means: You do all the compromising; and
- Apply the only weapon they respect: Fear.
Biden has repeatedly said he wants to be the President of all Americans—Democrats and Republicans.
Yet, for more than a month after the November 3 Presidential election,, the vast majority of House and Senate Republicans—like McConnell—refuse to publicly admit that Biden won by 81,255,933 votes to 74,196,153 for Trump.
The reason: They are still in thrall to Trump’s fanatical base.
They fear that if they break with the soon-to-be-ex-President, they will be voted out of office at the next election—and lose their cozy positions and the power and perks that come with them.
More than 500 years ago, Niccolo Machiavelli, the father of political science, offered this warning for well-intentioned people like Biden in his classic work: The Prince:
“A man who wishes to make a profession of goodness in everything must inevitably come to grief among so many who are not good. And therefore it is necessary for a prince, who wishes to maintain himself, to learn how not to be good, and to use this knowledge and not use it, according to the necessity of the case.”
Niccolo Machiavelli
A good starting point: Go directly after McConnell himself.
Option #1: A May 8, 2018 story in The Dallas Morning News spotlights “How Putin’s Oligarchs Funneled Millions into GOP Campaigns.” And McConnell has been a major recipient of Russian largesse.
A serious inquiry by the Justice Department might lead to an indictment—if not for treason, then for campaign finance violations.
Option #2: According to an April 15, 2020 story in Courier: “Here’s How Much McConnell Got From Big Pharma After Nixing a Bill to Lower Drug Prices”:
“Senate Majority Leader Mitch McConnell announced in September that he would block any consideration of a bill to lower prescription drug costs. By the end of December, he had raked in more than $50,000 in contributions from political action committees and individuals tied to the pharmaceutical industry.”
There could be a campaign finance violation involving bribery. A good place to start is with the allegations contained in that story.
Even if McConnell escaped prison, such a prosecution would dramatically inform him—and other Republicans—that a new era of accountability had arrived.
Option #3: As President, Biden will have the power to divert Federal projects from Kentucky—and other Republican states
President Lyndon Johnson successfully employed this tactic to keep Republican—and Democratic—troublemakers in line. Once they saw projects for roads, post offices and other Federal amenities disappearing from their districts, they quickly got the message as to who was in charge.
Above all, President Biden must constantly remember: For Republicans, the mathematics of power come down to this: Who/Whom.
Or: Who can do What to Whom?
Joe Biden
Republicans believe themselves the only legitimate political party in the country—and champion a double standard for themselves and everyone else.
For example:
On July 9, 2016, high-ranking members of Trump’s Presidential campaign met at Trump Tower with at least two lobbyists with ties to Russian dictator Vladimir Putin. The participants included:
- Trump’s son, Donald Trump Jr.;
- His son-in-law, Jared Kushner;
- His then-campaign manager, Paul Manafort;
- Natalia Veselnitskaya, a Russian lawyer with ties to Putin; and
- Rinat Akhemetshin, a former Soviet counterintelligence officer suspected of “having ongoing ties to Russian Intelligence.”
The purpose of that meeting: To get any “dirt” the Russians might have on Democratic Presidential Nominee Hillary Clinton.
The resulting publicity of this meeting—and Trump’s openly calling on “Russia” to hack Democratic computers—naturally convinced many Americans that he had been elected with the full support of Vladimir Putin.
This alarmed many Republicans—not that their candidate sought help from the FSB (the successor to the KGB) but that many Americans knew he had.
On the January 15, 2017, edition of “This Week,” Reince Priebus, Trump’s incoming chief of staff, whined that President Barack Obama should vouch for Trump’s legitimacy as President.
The host, George Stephanopoulos, noted that Trump had questioned Obama’s legitimacy as an American citizen until almost the end of the 2016 Presidential race.
“But look, George, that’s not the point!” Priebus said, visibly agitated. “The point is not where Barack Obama was born! The point is that we’ve got congressmen on the Democratic side of the aisle that are questioning the legitimacy of President-elect Trump.”
This all-consuming hypocrisy and demand for subservience will not change after Biden becomes President.
The last four years have proven beyond doubt that what Ronald Reagan once said about the leaders of the Soviet Union now applies to those of his own party: “The only morality they recognize is what will further their cause, meaning they reserve unto themselves the right to commit any crime, to lie, to cheat.”
It remains to be seen if Joe Biden has learned anything from those years.
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In Bureaucracy, History, Law, Law Enforcement, Military, Politics, Social commentary on December 8, 2020 at 12:15 am
Once he became the 45th President of the United States, Donald Trump began undermining one public or private institution after another.
On November 3, 80 million voters decided they wanted a change—and elected former Vice President Joe Biden as the 46th President of the United States.
Trump refused to accept that verdict. Speaking from the White House in the early hours of November 4, he said:
“Millions and millions of people voted for us tonight, and a very sad group of people is trying to disenfranchise that group of people and we won’t stand for it.”
For the first time in American history, a President demanded a halt to the counting of votes while the outcome of an election hung in doubt.
States ignored his demand and kept counting.
Next, Trump ordered his attorneys to file lawsuits to overturn the election results, charging electoral fraud. Specifically:
- Illegal aliens had been allowed to vote.
- Trump ballots had been systematically destroyed.
- Tampered voting machines had turned Trump votes into Biden ones.
Throughout November and December, cases were filed in Wisconsin, Arizona, Nevada, Michigan, Minnesota and Georgia challenging the election results. And, one by one, more than 30 cases were withdrawn by Trump’s attorneys or dismissed by Federal judges—some of them appointed by Trump himself.
For 20 days, General Services Administrator Emily Murphy refused to release $7.3 million in transition funding and Federal resources to the President-elect’s team. Under the law governing presidential transitions, Murphy was responsible for determining the winner based on publicly available information before the actual Electoral College vote.
Finally, on November 23, Murphy released the transition funding and resources.
Losing in the courts, Trump invited two Republican legislative leaders from Michigan to the White House to persuade them to stop the state from certifying the vote.
Nothing changed.
On December 5, Trump called Georgia Governor Brian Kemp and asked him to call a special legislative session and convince state legislators to select their own electors that would support him, thus overturning Biden’s win.
Kemp refused, saying he lacked the authority to do so.
Meanwhile, top Republicans—such as Vice President Mike Pence and Senate Majority Leader Mitch McConnell—have refused to congratulate Biden as the winner. None of them branded Trump’s efforts to overturn the election as those of a tyrant.
Just as Germans did nothing to stop Adolf Hitler’s inexorable march toward war—and the destruction of millions of lives and Germany itself—so, too, did Americans seem paralyzed to put an end to the equally self-destructive reign of the man often dubbed “Carrot Caligula.”
Gaius Caligula was “the mad emperor” of ancient Rome. Like Trump, he lived by a philosophy of “Let them hate me, so long as they fear me.”
He ruled as the most powerful man of his time—three years, 10 months and eight days. And all but the first six months of his reign were drenched in slaughter and debauchery.
There are basically three ways America’s continuing slide into tyranny could have been stopped:
Congressional Republicans could have revolted against Trump’s authority and/or agenda. They could, for example, have demanded that Trump accept the verdict of the electorate—as every other past President had. But they didn’t.
Invoking the Twenty-Fifth Amendment to the United States Constitution. This allows the Vice President and a majority of the Cabinet to recommend the removal of the President in cases where he is “unable to discharge the powers and duties of his office.” It also allows the House and Senate to confirm the recommendation over the President’s objection by two-thirds vote.
The Vice President then takes over as President.
A case could easily have been made that Trump, emotionally distraught over his loss and determined to circumvent the will of the electorate, had been rendered unfit to continue in office. But, once again, Republicans let fear be their guide.
He had fired FBI Director James Comey in 2017 and publicly humiliated his Attorney General, Jeff Sessions, for more than a year until firing him in 2018. Vice President Mike Pence in particular had set new records for sycophancy.
The “Caligula solution.” Like Trump, Caligula delighted in humiliating others. His fatal mistake was taunting Cassius Chaerea, a member of his own bodyguard. Caligula considered Chaerea effeminate because of a weak voice and mocked him with names like “Priapus” and “Venus.”
Gaius Caligula
On January 22 41 A.D. Chaerea and several other bodyguards hacked Caligula to death with swords before other guards could save him.
Trump had similarly behaved arrogantly toward his Secret Service guards. He forced them to work without pay during his 35-day government shutdown in 2018. He also forced them to accompany him to COVID-infected states—both during the Presidential campaign and afterward. Many of them were stricken with this often lethal disease as a result.
During the 12 years that Adolf Hitler ruled Nazi Germany, at least 42 assassination plots were launched against him.
The best-known of these literally exploded on July 20, 1944, when Colonel Count Claus Shenk von Stauffenberg planted a bomb in a conference room attended by Hitler and his generals. Hitler survived only by sheer luck.
By contrast, no similar plot was aimed at Donald Trump.
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In Bureaucracy, History, Law, Law Enforcement, Military, Politics, Social commentary on December 7, 2020 at 12:24 am
“Why are we letting one man systematically destroy our nation before our eyes?”
It’s a question millions of Americans have asked themselves since Donald Trump became President of the United States.
Millions of Germans asked themselves the same question throughout the six years of World War II.
In September, 1938, as Adolf Hitler threatened to go to war against France and England over Czechoslovakia, most Germans feared he would. They knew that Germany was not ready for war, despite all of their Fuhrer’s boasts about how invincible the Third Reich was.
A group of high-ranking German army officers was prepared to overthrow Hitler—provided that England and France held firm and handed him a major diplomatic reverse.
But then England and France—though more powerful than Germany—flinched at the thought of war.
They surrendered to Hitler’s demands that he be given the “Sudetenland”—the northern, southwest and western regions of Czechoslovakia, inhabited mostly by ethnic Germans.
Hitler’s popularity among Germans soared. He had expanded the territories of the Reich by absorbing Austria and Czechoslovakia—without a shot being fired!
The plotters in the German high command, realizing that public opinion stood overwhelmingly against them, abandoned their plans for a coup. They decided to wait for a more favorable time.
It never came.
Adolf Hitler and his generals
Less than one year after the infamous “Munich conference,” England and France were at war—and fighting for the lives of their peoples.
As for the Germans: Most of them blindly followed their Fuhrer right to the end—believing his lies (or at least wanting to believe them), serving in his legions, defending his rampant criminality.
And then, in April, 1945, with Russian armies pouring into Berlin, it was too late for conspiracies against the man who had led them to total destruction.
Berliners paid the price for their loyalty to a murderous dictator—through countless rapes, murders and the wholesale destruction of their city. And from 1945 to 1989, Germans living in the eastern part of their country paid the price as slaves to the Soviet Union.
Have Americans learned anything from this this warning from history about subservience to a madman?
The answer seems to be half-yes, half-no.
In 2016, almost 63 million Americans elected Donald Trump—a racist, serial adulterer and longtime fraudster—as President.
On November 3, 2020, 81,255,933 Democratic voters outvoted 74,196,153 Republican voters to elect former Vice President Joseph Biden as the 46th President of the United States.
Donald Trump
Upon taking office on January 20, 2017, Trump began undermining one public or private institution after another.
- Repeatedly attacking the nation’s free press for daring to report his growing list of crimes and disasters, calling it “the enemy of the American people.”
- Siding with Russian dictator Vladimir Putin against the FBI, CIA and National Security Agency which unanimously agreed that Russia had subverted the 2016 Presidential election.
- Firing FBI Director James Comey for investigating that subversion.
- Giving Russian Foreign Minister Sergey Lavrov and Russian Ambassador Sergey Kislyak highly classified CIA Intelligence about an Islamic State plot to turn laptops into concealable bombs.
- Shutting down the Federal Government for 35 days because Democrats refused to fund his ineffective “border wall” between the United States and Mexico. An estimated 380,000 government employees were furloughed and another 420,000 were ordered to work without pay. The shutdown ended due to public outrage—without Trump getting the funding amount he had demanded.
- Trying to coerce Ukrainian President Volodymyr Zelensky to smear former Vice President Joe Biden, who was likely to be his Democratic opponent in the 2020 Presidential election.
- Allowing the deadly COVID-19 virus to ravage the country, infecting (to date) 14.8 million Americans and killing 282,000.
- Attacking medical experts and governors who urged Americans to wear masks and socially distance to protect themselves from COVID-19.
- Ordering his Right-wing followers to defy states’ orders to citizens to “stay-at-home” and wear of masks in public to halt surging COVID-19 rates.
And throughout all those outrages, House and Senate Republican majorities remained silent or vigorously supported him.
A typical example:
On June 4, 2020, during protests over the police murder of black security guard George Floyd, a curfew was imposed on Buffalo, New York. As police swept through Niagara Square, Martin Gugino, a 75-year-old peace activist with the Catholic Worker Movement, walked into their path as if attempting to speak with them.
Two officers pushed him and he fell backwards, hitting the back of his head on the pavement and losing consciousness.
On June 9, Trump charged that Gugino was part of a radical leftist “set up.” Trump offered no evidence to back up his slander.
Typical Republican responses included:
- Kentucky Senate Majority Leader Mitch McConnell refused to say whether Trump’s tweet was appropriate.
- Texas Senator Ted Cruz: “I don’t comment on the tweets.”
- Wisconsin Senator Ron Johnson said he hadn’t seen the tweet—and didn’t want it read to him: “I would rather not hear it.”
- Tennessee Senator Lamar Alexander: “Voters can evaluate that. I’m not going to give a running commentary on the President’s tweets.”
On November 3, 2020, 80 million voters decided they wanted a change—and elected former Vice President Joe Biden as the 46th President of the United States.
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In Bureaucracy, History, Law, Law Enforcement, Politics, Social commentary, Uncategorized on December 4, 2020 at 12:07 am
Two stories—one fictitious, the other historical—illustrating a principle.
Fictional Story #1: In the 1961 historical epic, “El Cid,” Rodrigo Diaz de Vivar, known as “The Lord,” besieges the Spanish city of Valencia, which has been captured by the Moors.
Months have passed. The city’s population is starving and without hope.
Then, one day, El Cid (Charlton Heston) calls out over the city’s walls: “Soldiers and citizens of Valencia We are not your enemy! Ben Yusof [the powerful emir who plans to conquer Spain with an invading army] is your enemy!
“Join us! We bring you peace! We bring you freedom! We bring you bread!”
Suddenly El Cid’s Spanish catapults spring into action—loaded not with stones but loaves of bread. The loaves land in the city’s streets, where starving citizens and soldiers greedily devour them.
Then those citizens attack the bodyguards of the emir ruling Valencia—and throw the emir himself from a high wall.
The army of El Cid marches peacefully into the city.
Factual Story #2: In Book Three, Chapter 22 of his classic masterwork, The Discourses, Niccolo Machiavelli offers the following: “An Act of Humanity Prevailed More With the Falacians Than All the Power of Rome.”
Marcus Furius Camillus, a Roman general, was besieging the city of the Faliscians, and had surrounded it. A teacher charged with the education of the children of some of the noblest families of that city decided to ingratiate himself with Camillus by leading those children into the Roman camp.
Presenting them to Camillus the teacher said to him, “By means of these children as hostages, you will be able to compel the city to surrender.”
Camillus not only declined the offer but went one step further. He ordered the teacher stripped and his hands tied behind his back. Then Camillus had a rod put into the hands of each of the children and directed them to whip the teacher all the way back to the city.
Upon learning this, the citizens of Faliscia were so much touched by the humanity and integrity of Camillus, that they surrendered the place to him without any further defense.
Summing up the meaning of this, Machiavelli writes: “This example shows that an act of humanity and benevolence will at all times have more influence over the minds of men than violence and ferocity. It also proves that provinces and cities which no armies…could conquer, have yielded to an act of humanity, benevolence, chastity or generosity.
“…History also shows us how much the people desire to find such virtues in great men, and how much they are extolled by historians and biographers of princes….Amongst these, Xenophon takes great pains to show how many victories, how much honor and fame, Cyrus gained by his humanity and affability, and by his not having exhibited a single instance of pride, cruelty or luxuriousness, nor of any of the other vices that are apt to stain the lives of men.”
Niccolo Machiavelli
These stories—the first the product of a movie screenwriter’s imagination, the second recorded by a master political scientist and historian—remain highly relevant today.
On May 25, 2020, George Floyd, a black unemployed restaurant security guard, was murdered by Derek Chauvin, a white Minneapolis police officer. While Floyd was handcuffed and lying face down on a city street during an arrest, Chauvin kept his knee on the right side of Floyd’s neck for eight minutes and 46 seconds.
Cities across the United States erupted in mass protests over Floyd’s death—and police killings of black victims generally. Most of these demonstrations proved peaceful.
But cities such as Los Angeles, San Francisco and New York City saw stores looted, vandalized and/or burned. In response, President Donald Trump called for harsh policing, telling governors in a nationwide conference call that they must “dominate” protesters or be seen as “weak.”
To drive home his point, Trump ordered police and National Guard troops to violently remove peaceful protesters from Lafayette Square, which borders St. John’s Church near the White House.
The purpose of the removal: To allow Trump to have a photo opportunity outside the church.
“I imposed a curfew at 7pm,” tweeted Washington, D.C. Mayor Muriel Bowser. “A full 25 minutes before the curfew & w/o provocation, federal police used munitions on peaceful protestors in front of the White House, an act that will make the job of @DCPoliceDept officers more difficult. Shameful!”
Contrast that with the example of Sheriff Christopher Swanson of Genesee County, Michigan.
Sheriff Christopher Swanson
Confronting a mass of aroused demonstrators in Flint Township on May 30, Swanson responded: “We want to be with you all for real.”
So Swanson took his helmet off. His deputies laid their batons down.
“I want to make this a parade, not a protest. So, you tell us what you need to do.”
“Walk with us!” the protesters shouted.
“Let’s walk, let’s walk,” said Swanson.
Cheering and applause resounded.
“Let’s go, let’s go,” Swanson said as he and the cheering crowd proceeded. “Where do you want to walk? We’ll walk all night.”
And Swanson and his fellow officers walked in sympathy with the protesters.
No rioting followed.
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In Bureaucracy, History, Law, Law Enforcement, Politics, Social commentary on December 3, 2020 at 1:23 am
The election of Donald Trump—and the subsequent dictatorial, vindictive and even treasonous behavior that followed—was not inevitable.
There were at least six instances where the Justice Department of President Barack Obama could have utterly changed the outcome of the 2016 election. Yet, for reasons still unknown, it chose to do nothing.
The first instances has been highlighted in Parts One through Three of this series. These consisted of:
Case #1: The Obama Justice Department did not indict Trump and/or the Attorney Generals of Texas and/or Florida for bribery in the Trump University scandal.
Case #2: The Justice Department did not indict Trump for the series of threats that he made—directly and indirectly—against Republicans and Democrats throughout the 2016 campaign.
Case #3: The Justice Department could have indicted Trump and/or his followers for voter intimidation.
Case #4 Making threats against anyone under protection by the U.S. Secret Service is a felony. Yet Donald Trump was never held legally accountable by the Justice Department for his “dog whistle” threat against Hillary Clinton.
Case #5 The Justice Department did not invalidate the results of the 2016 election, despite overwhelming evidence that Russia intervened to elect Donald Trump as Vladimir Putin’s chosen candidate.
And now the final—and fatal—miscarriage of justice:
Case #6: The Justice Department did not prosecute Donald Trump for treason, even though he solicited aid from Russia, a nation hostile to the United States. And no major official of the government—including President Barack Obama—publicly condemned him as a traitor.
At a news conference in Doral, Florida on July 27, 2016. Trump publicly invited “Russia”—i.e., Vladimir Putin—to hack Hillary Clinton’s emails: “I will tell you this, Russia: If you’re listening, I hope you’re able to find the 30,000 emails that are missing. I think you will probably be rewarded mightily by our press.”
Even Trump’s Trump’s Vice Presidential running mate, Mike Pence, said: “If it is Russia and they are interfering in our elections, I can assure you both parties and the United States government will ensure there are serious consequences.”
Throughout 2016, the CIA, FBI and National Security Agency (NSA) found numerous ties between officials of the Trump Presidential campaign and Russian Intelligence agents. Among these:
- Future Secretary of State Rex Tillerson
- Future National Security Adviser Michael Flynn and
- Future Attorney General Jeff Sessions.
The discovery of such contacts between Trump campaign officials and Russian Intelligence agents led the FBI to launch an investigation into Russia’s efforts to influence the outcome of the 2016 Presidential election.
It was that investigation—totally justified by law and common sense—that Trump later claimed had been a “deep state” coup to prevent him from reaching the White House.
To their shame, the federal agencies charged with safeguarding America failed to take action against these abuses. And, to their shame, the news media, to date, has failed to indict them for their negligence.
Future historians may well indict President Barack Obama for his failure to decisively act, and whose negligence led to the rise and destructive reign of Donald Trump.
Ninety-three years earlier, a similar series of circumstances led to the rise and reign of an even more destructive tyrant.
On November 9, 1923, Nazi Party Fuhrer Adolf Hitler tried to overthrow the government in Munich, Bavaria.
About 2,000 Nazis marched to the center of Munich, where they confronted heavily-armed police. A shootout erupted, killing 16 Nazis and four policemen.
Hitler was injured during the clash, but managed to escape. Two days later, he was arrested and charged with treason.
Put on trial, he found himself treated as a celebrity by a judge sympathetic to Right-wing groups. He was allowed to brutally cross-examine witnesses and even make inflammatory speeches.
At the end of the trial, he was convicted of treason and sentenced to five years’ imprisonment.
Serving time in Landsberg Prison, in Bavaria. he was given a huge cell, allowed to receive unlimited visitors and gifts, and treated with deference by guards and inmates.
Hitler used his time in prison to write his infamous book, Mein Kampf-–“My Struggle.” Part autobiography, part political treatise, it laid out his future plans—including the extermination of the Jews and the conquest of the Soviet Union.
Adolf Hitler leaving Landsberg Prison, December, 20, 1924
Nine months later, he was released on parole—by authorities loyal to the authoritarian Right instead of the newly-created Weimar Republic.
Hitler immediately began rebuilding the shattered Nazi party—and deciding on a new strategy to gain power. Never again would he resort to armed force. He would win office by election—or intrigue.
Writes historian Volker Ullrich, in his monumental new biography, Hitler: Ascent 1889 – 1939: “Historians have perennially tried to answer the question of whether Hitler’s rise to power could have been halted….
“There were repeated opportunities to end Hitler’s run of triumphs. The most obvious one was after the failed Putsch of November 1923. Had the Munich rabble-rouser been forced to serve his full five-year term of imprisonment in Landsberg, it is extremely unlikely that he would have been able to restart his political career.” [Italics added]
Thus, it isn’t just what happens that can influence the course of history. Often, it’s what doesn’t happen that has at least as great a result.
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In Bureaucracy, History, Law, Law Enforcement, Politics, Social commentary on December 2, 2020 at 12:05 am
The election of Donald Trump—and the subsequent dictatorial, vindictive and even treasonous behavior that followed—was not inevitable.
There were at least six instances where the Justice Department of President Barack Obama could have utterly changed the outcome of the 2016 election. Yet, for reasons still unknown, it chose to do nothing.
Two of these have already been described:
Case #1: The Obama Justice Department did not indict Trump and/or the Attorney Generals of Texas and/or Florida for their roles in the Trump University scandal.
Case #2: The Justice Department did not indict Trump for the series of threats that he made—directly and indirectly—against Republicans and Democrats throughout the 2016 campaign.
Case #3: The Justice Department could have indicted Trump and/or his followers for voter intimidation.
Now for the next ones:
Case #4 Making threats against anyone under protection by the U.S. Secret Service is a felony. Yet Donald Trump was never held legally accountable by the Justice Department.
- On August 9, 2016, Trump told a rally in Wilmington, North Carolina: “Hillary [Clinton] wants to abolish, essentially abolish, the Second Amendment. If she gets to pick her [Supreme Court] judges, nothing you can do folks. Although the Second Amendment people, maybe there is, I don’t know.”
- Reacting to Trump’s “dog-whistle” threat against Clinton, Michael Hayden, former head of the CIA and National Security Agency (NSA) said: “Well, let me say if someone else said that outside of the hall, he’d be in the back of a police wagon now, with the Secret Service questioning him.”
Hillary Clinton
Case #5: The Justice Department did not invalidate the results of the 2016 election, despite overwhelming evidence that Russia intervened to elect Trump as Vladimir Putin’s chosen candidate.
In July, 2016, the Russians hacked the Democratic committee’s servers—but not those of the Republican National Committee.
Admiral Michael Rogers, director of the National Security Agency (NSA) and US Cyber Command, said in mid-November, 2016, that Russia made “a conscious effort” to sway the results of the Presidential election by the hacking of 20,000 emails from the Democratic National Committee.
“There shouldn’t be any doubt in anybody’s mind,” said Rogers. “This was not something that was done casually. This was not something that was done by chance. This was not a target that was selected purely arbitrarily. This was a conscious effort by a nation-state to attempt to achieve a specific effect.”
In October, 2016, the Department of Homeland Security (DHS) and the Office of the Director of National Intelligence (DNI) issued a joint statement: The Russian government had directed the effort to subvert the 2016 Presidential election.
On December 16, 2016, FBI Director James B. Comey and Director of National Intelligence James R. Clapper Jr. agreed with a CIA assessment that Russia intervened in the 2016 election in part to help Donald Trump win the White House.
Trump, however, has steadfastly denied any such role by Russia: “I think it’s ridiculous,” he told “Fox News Sunday.” “I think it’s just another excuse. I don’t believe it….No, I don’t believe it at all.”
These were solid grounds for the Obama Justice Department to indict Donald Trump or invalidate the results of the 2016 election. Yet no action was taken.
Case #6: The Justice Department did not prosecute Donald Trump for treason, even though he solicited aid from Russia, a nation hostile to the United States. And no major official of the government—including President Obama—publicly condemned him as a traitor.
On July 9, 2016, high-ranking members of his Presidential campaign met at Trump Tower with at least two lobbyists with ties to Russian dictator Vladimir Putin. The participants included:
- Trump’s son, Donald Trump Jr.;
- His son-in-law, Jared Kushner;
- His then-campaign manager, Paul Manafort;
- Natalia Veselnitskaya, a Russian lawyer with ties to Putin; and
- Rinat Akhmetshin, a former Soviet counterintelligence officer suspected of “having ongoing ties to Russian Intelligence.”
The purpose of that meeting: To gain access to any “dirt” Russian Intelligence could supply on Democratic Presidential Nominee Hillary Clinton.
Donald Trump
On July 22, 2016, Wikileaks released 19,252 emails and 8,034 attachments hacked from computers of the highest-ranking officials of the Democratic National Committee (DNC). Early reports traced the leak to Russian hackers.
At a news conference in Doral, Florida on July 27, 2016, Trump publicly invited “Russia”—i.e., Vladimir Putin—to hack Hillary Clinton’s emails: “I will tell you this, Russia: If you’re listening, I hope you’re able to find the 30,000 emails that are missing. I think you will probably be rewarded mightily by our press.”
Hours later, the Main Intelligence Directorate in Moscow targeted Clinton’s personal office and hit more than 70 other Clinton campaign accounts.
This was essentially treason—calling on a hostile foreign power to interfere directly in an American Presidential election. And it was seen as such by both Democrats and even Republicans:
“This has to be the first time that a major presidential candidate has actively encouraged a foreign power to conduct espionage against his political opponent,” Hillary for America policy adviser Jake Sullivan said in a statement. “That’s not hyperbole, those are just the facts. This has gone from being a matter of curiosity, and a matter of politics, to being a national security issue.”
Brendon Buck, a spokesman for House Speaker Paul Ryan, said: “Russia is a global menace led by a devious thug. Putin should stay out of this election.”
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In Bureaucracy, History, Law, Law Enforcement, Politics, Social commentary on December 1, 2020 at 12:11 am
The election of Donald Trump—and his subsequent dictatorial, vindictive and even treasonous behavior that followed—was not inevitable.
There were at least six instances where the Justice Department of President Barack Obama could have utterly changed the outcome of the 2016 election. Yet, for reasons still unknown, it chose to do nothing.
The first instance has been highlighted in Part One of this series: Case #1: The Obama Justice Department did not indict Trump and/or the Attorney Generals of Texas and/or Florida for their roles in the Trump University scandal.
Here is the next one:
Case #2: The Justice Department did not indict Trump for the series of threats that he made—directly and indirectly—against Republicans and Democrats throughout the 2016 campaign.
Threatening political opponents with violence is a crime under Federal law. Yet making threats against his Republican and Democratic opponents played a major role in Trump’s Presidential campaign.
Seal of the Justice Department
- On March 16, 2016, Trump warned Republicans that if he didn’t win the GOP nomination in July, his supporters would literally riot: “I think you’d have riots. I think you would see problems like you’ve never seen before. I think bad things would happen. I really do. I wouldn’t lead it, but I think bad things would happen.”
- An NBC reporter summed it up as: “The message to Republicans was clear on [March 16]: ‘Nice convention you got there, shame if something happened to it.’”
- That Republicans clearly saw this as a threat is undeniable. Paul Ryan, their Speaker of the House, said on March 17: “Nobody should say such things in my opinion because to even address or hint to violence is unacceptable.”
- Philip Klein, the managing editor of the Washington Examiner, wrote on the eve of the Republican National Convention in July: “Political commentators now routinely talk about the riots that would break out in Cleveland if Trump were denied the nomination, about how his supporters have guns and all hell could break loose, that they would burn everything to the ground. It works to Trump’s advantage to not try too hard to dispel these notions.”
- On July 29, 2016, Roger Stone, a notorious Right-wing political consultant acting as a Trump strategist, told Breitbart News: “The first thing Trump needs to do is begin talking about [voter fraud] constantly. If there’s voter fraud, this election will be illegitimate, the election of the winner will be illegitimate, we will have a constitutional crisis, widespread civil disobedience, and the government will no longer be the government.”
- At a town hall meeting where Trump’s Vice Presidential nominee Mike Pence appeared, a woman named Rhonda said: “For me personally, if Hillary Clinton gets in, I myself am ready for a revolution.”
- In Cincinnati, a Trump supporter threatened to forcibly remove Hillary Clinton, the Democratic nominee, from the White House if she won the race: “If she’s in office, I hope we can start a coup. She should be in prison or shot. That’s how I feel about it,” said Dan Bowman, a 50-year-old contractor. “We’re going to have a revolution and take them out of office if that’s what it takes. There’s going to be a lot of bloodshed. But that’s what it’s going to take….”
Fergus Cullen
Even Fergus Cullen, former chairman of the New Hampshire GOP, expressed fear of what might happen if Trump lost the election:
“That’s really scary,” Cullen said, recounting the violence at Trump rallies around the country leading up to the Republican National Convention. “In this country, we’ve always had recriminations after one side loses. But we haven’t had riots. We haven’t had mobs that act out with violence against supporters of the other side.
“There’s no telling what his supporters would be willing to do at the slightest encouragement from their candidate,” he said.
Case #3: The Justice Department could have indicted Trump and/or his followers for voter intimidation.
18 U.S. Code Section 594 states: “Whoever intimidates, threatens, coerces, or attempts to intimidate, threaten, or coerce, any other person for the purpose of interfering with the right of such other person to vote or to vote as he may choose…shall be fined under this title or imprisoned not more than one year, or both.”
Trump even began encouraging his mostly white supporters to sign up online to be “election observers” to stop “Crooked Hillary from rigging this election.” He urged them to act as poll watchers in “other” [non-white] communities to ensure that things are “on the up and up.”
Many of his supporters promised to do so.
“Trump said to watch your precincts. I’m going to go, for sure,” said Steve Webb, a 61-year-old carpenter from Fairfield, Ohio.
“I’ll look for…well, it’s called racial profiling. Mexicans. Syrians. People who can’t speak American,” he said. “I’m going to go right up behind them. I’ll do everything legally. I want to see if they are accountable. I’m not going to do anything illegal. I’m going to make them a little bit nervous.”
Knowing that large numbers of angry—and possibly armed—Right-wingers planned to descend on polling places could only have had a chilling effect on untold numbers of Democratic voters. And this would have been especially true in heavily conservative states.
But the Justice Department refused to act.
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DEFEATING CORPORATE PREDATORS WITH “WHO/WHOM?”
In Bureaucracy, Business, Law, Law Enforcement, Self-Help, Social commentary on December 14, 2020 at 12:12 amIt’s easy to be intimidated by a large corporation—such as a bank or phone company—when you’ve been ripped off. After all, it’s well-known, has millions of dollars, and legions of attorneys.
But when that happens, it’s essential to remember two words: Who/Whom?
Translation: Who can do What to Whom?
When you’re dealing with people whose greed is equaled only by their arrogance, there is only one way to prevail: You need to make them afraid of you.
And that can be achieved only by finding someone—or some agency—they fear, and turning them into your ally.
A friend of mine—Lynn—tried to order a calendar from an online calendar company. She put in the required information—including her debit card number—but kept getting “Error” messages.
Eventually she quit trying.
Lynn never got the calendar—but she wound up with four separate charges to her debit card, totaling $71.32.
She tried to get a refund from the company—which claimed they couldn’t find the charges.
Meanwhile, Lynn’s bank had in fact confirmed the charges—since the money had been taken from her account. And the bank—Bank of America—promised to remove the charges within 72 hours.
Three days came and went—and no reimbursement had been made to her account.
Bank of America Corporate Center
So Lynn called BofA again—and was told it would take about 45 days to run “an investigation” into her loss.
Luckily, an investigator-friend of hers advised her to file a complaint with the Federal Consumer Financial Protection Bureau (CFPB). It can be reached at https://www.consumerfinance.gov/
According to its website, the agency operates as follows:
So she called the agency—at (855) 411-2372 on a Friday—and waited to see what happened.
Two days later—a Sunday—she called Bank of America to check her balance. To her surprise, she found that the bank had found a way to reverse the fraudulent charges that had been made to her debit card.
And it had done in far less than 45 days.
Clearly, someone at BofA had gotten the message: This is no woman—or agency—to take lightly.
Then there’s this case: From November, 2011 to February 2012, AT&T demanded that Dave (not his real name) pay for a service the company had failed to provide.
They had promised to supply him with Uverse high-speed Internet—at 25 MBPs a second. Instead, he had gotten only 6 MBPs—and a big dot in the middle of his computer screen while watching YouTube videos.
Finally, an AT&T rep told him the blunt truth: His geographical area in San Francisco was not yet supplied with the fiber-optic cables that could provide high-speed Internet service.
Dave canceled Uverse—and began getting a series of bills from AT&T.
After getting a phone call from a collection agency, Dave decided to ask me to intervene on his behalf.
I decided to go directly to the Office of the President of AT&T.
Why? Because the man at the top of an organization cannot fob you off with the excuse: “My hands are tied. I can’t do it.” He can do anything he wants.
I found the name of the president by a quick search on Google under: “AT&T Corporate Offices.”
And at the top of the heap stood Randall L. Stephenson––Chairman of the Board, CEO and President of AT&T Inc.
Randall L. Stephenson
Robert Scoble, CC BY 2.0 <https://creativecommons.org/licenses/by/2.0>, via Wikimedia Commons
I didn’t expect to speak with Stephenson. One of his chief lieutenants would do nicely—such as a woman I’ll call Margie.
First, I introduced myself and said I was authorized to act on Dave’s behalf. Then I handed the phone to Dave (who was sitting next to me) so he could confirm this.
After that, I briefly outlined the problems Dave had been having.
Margie—using Dave’s phone number—quickly accessed the computerized records documenting all I had told her. She said she needed three or four days to fully investigate the matter before getting back to me.
Police long ago learned the “good cop/bad cop” routine usually works wonders. So I decided to apply a variation of this with Margie.
I said that Dave wanted to resolve this quietly and amicably. But, if necessary, he was prepared to do so through the California Public Utilities Commission (PUC) and the Federal Communications Commission (FCC)—both of which had jurisdiction over AT&T.
Margie hurriedly said there was no need to conduct an investigation after all. In fact, she added, she was writing a credit to Dave of $150.00 that very minute.
Why had Margie changed her mind?
Just as banks use every excuse to charge their customers for anything they can get away with, so do phone companies. AT&T wouldn’t want the PUC and FCC to start asking: “Is AT&T generally dunning customers for money they don’t owe?”
I had no doubt the answer would have proven to be: “Yes.”
And I believe that Margie felt the same way.
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