Steffen White’s Email: Sparta480@aol.com Former reporter, legal investigator and troubleshooter. Columnist at Bureaucracybuster.com. Fighting political and bureaucratic arrogance, incompetence and/or indifference.
When making complaints in writing, carefully review your email or letter before sending it. Remove any words that are vulgar or profane. Don't make sweeping accusations: "Your agency is a waste."
Don't attribute motives to people you've had problems with, such as: "The postal clerk refused to help me because he's a drunk." If the person actually appeared to be drunk, then be precise in your description: "As he leaned over the counter I could smell beer on his breath. Behind him, in a waste basket, I saw an empty bottle of Coors beer."
Show how the failure of the official to address your problem reflects badly on the company or agency: "This is not the level of service your ads would lead potential customers to expect."
If necessary, note any regulatory agencies that can make life rough for the company or agency if your complaint isn't resolved. For the phone company, for example, cite the FCC or the PUC. But do this only after you have stated you hope your complaint can be settled amicably and privately within the company.
Bureaucracybuster's Blog
Just reading your blog and I’m impressed. Look forward to seeing what you do with it.
Having known and worked with you for at least the past 20 years, I can certainly attest to your problem solving abilities and knowledge.
I have always found you most interesting, creative and approachable with respect to advise and end-results on investigative matters that concerned me. I would highly recommend you for anyone seeking a
problem-solving consultant who “thinks outside the box”… Sincerely
Steffen White,
You have an excellent site and it is loaded with a fresh perspective on the world’s events and how to bust bureaucracy. Go bureaucracybusters!
–Daniel
[…] About Steffen White […]
When you run for President of the U S of A, I’ll campaign my buns off for you, pal! I’d LOVE to see someone with your cojones as head of our country. I REALLY believe you would raise the quality of our reputation world-wide! I know (from work you’ve done for one of my family members) that you have the intelligence, the courage, the skills , the tenacity, the dedication AND the creativity to open doors and accomplish deeds at which no other human being would even think to take aim! Good luck!
I have nominated you for the Versatile Blogger Award. You can read about this Award at craighill.net/2012/02/19/versatile-blogger-award-nomination/