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Posts Tagged ‘THE NEW YORK TIMES’

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COSTCO VS. WALMART: TWO VERSIONS OF EMPLOYER

In Business on December 3, 2013 at 12:22 am

Corporations aren’t staffed by faceless machines.  They’re staffed by men and women.

And those men and women take their marching orders from the man (usually) or woman at the top.

Thus, you can learn a great deal about a CEO–and his company–by the way his employees are treated.

Consider the differences between Walmart and Costco.

REVENUES:

Costco:  In 2011, its revenues stood at $89 billion.

Walmart: In 2011, its revenues stood at $447 billion.  But profits declined by 4.6%, to $15.7 billion.

HEALTH INSURANCE:

Costco: About 88% of Costco employees have company-supplied health insurance.  “I just think people need to make a living wage with health benefits,” Craig Jelinek, Costco’s CEO and president, told Bloomberg.  “It also puts more money back into the economy and creates a healthier country.  It’s really that simple.”

Walmart: In January, 2014, the nation’s largest private employer will deny health insurance to newly hired employees who work less than 30 hours a week.

Walmart eliminates healthcare coverage for certain workers if their average work-week falls below 30 hours–which regularly happens at the direction of company managers.

Walmart has refused to say how many of its roughly 1.4 million U.S. workers are likely to lose medical insurance under its new policy.

Many of the Walmart workers who might be dropped from the company’s health care plans earn so little that they would qualify for the expanded Medicaid program.

Of course, if they live in any of the 26 Republican-controlled states refusing to expand Medicaid coverage, they’ll wind up with nothing.

“Walmart is effectively shifting the costs of paying for its employees onto the federal government with this new plan, which is one of the problems with the way the law is structured,” said Ken Jacobs, chairman of the Labor Research Center at the University of California, Berkeley.

In 2005, Susan Chambers, Walmart’s then-Vice President of Benefits, outlined how the company could remove sick workers from payrolls and avoid paying healthcare benefits.

Three major studies–in Georgia, Massachussetts and California–found Walmart employees to be the ones most reliant on government aid.

Annually, Walmart employees cost taxpayers more than $1 billion nationwide.

WAGES:

Costco:  Pays a living wage, with its employees starting ats $11.50 per hour.  The average employee wage is $21 per hour, not including overtime.

Walmart: Most Walmart workers earn less than $20,000 a year.  According to Bloomberg News, the average Walmart Associate makes just $8.81 per hour.

CEO SALARY:

Costco: Its CEO and president, Craig Jelinek, made about $4.83 million in 2012.

Walmart: CEO Mike Duke made roughly $19.3 million in 2012.

According to CNN Money: Walmart’s CEO makes as much as 796 average employees.  Costco’s CEO makes 48 times more than the company’s median wage.

HOLIDAYS:

Costco:  Costco closed for Thanksgiving, giving its employees time to spend with their families.

Walmart: Forced its employees–on pain of being fired–to open its stores nationwide at 6 p.m. on Thanksgiving.

The results: Multiple instances of fistfights, taserings and knifings among shoppers whose greed had been roused to fever pitch by Walmart adverftising.

PROMOTINS:

Costco: Hires from within. More than 70% percent of its warehouse managers began their careers working the floor or the register.

Walmart:  Facing mounting criticism for its low salaries, Walmart, on October 29, announced that it would promote more than 25,000 employees by the end of January, 2014.

 STABILITY:

Costco: The annual turnover rate for employees who have worked at the company for more than one year is less than six percent.  For executives, the turnover rate is less than one percent.

Walmart: Since 2008, Walmart has fired or lost 120,000 American workers, while opening more than 500 new U.S. stores.

Many workers quit to find better-paying jobs.  As a result, turnover at Walmart has been correspondingly high.

ADVERTISING:

Costco:  Doesn’t advertise or rely on a public relations staff.

Walmart: By contrast, Walmart spent $1.89 billion on self-glorifying ads in 2011.

Recently, Walmart has been forced to launch a massive PR campaign to counteract its notoriety for low pay, employment of illegal aliens, lack of health benefits and union-busting tactics.

* * * * *

Some things can’t be quantified.

Goodwill, which is created by taking care of one’s employees–paying them a living wage and providing them with medical care–is one of them.

Similarly, ill will–created by paying the lowest possible wages and forcing employees to essentially become welfare clients–is another.

And some things that can be quantified don’t necessarily make for Nirvana.

In 2012, the Forbes 400 stated that the six wealthiest heirs to the Walmart empire were collectively worth $115 billion.

Yet this has not protected the Walton family from bad publicity–such as from striking workers and news media hungry for scandal.

Nor has it shielded the Waltons from ridicule–Jay Leno routinely jokes about the hordes if illegal aliens Walmart “accidentally” hires.

Americans face a stark choice between two types of corporate employer–one that protects its employees, and another that essentially preys on them.

Which direction the nation chooses to go in will largely determine its course for long-term prosperity or short-term ruin.

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THE POLITICS OF SCAPEGOATING: PART THREE (END)

In Bureaucracy, History, Politics, Social commentary on November 28, 2013 at 12:00 am

With the Soviet Union collapsed in 1991, the Republican Party went into a tailspin of dismay.

For almost 50 years, Republicans had conjured up The Red Bogeyman to scare voters into sending them to Congress and the White House.

But now that the “workers’ paradise” had disappeared, Americans seemed to lose interest in the Communist Menace.

True, the People’s Republic of China remained, and its increasing economic clout would challenge the United States well into the 21st century.  But Americans didn’t seem to fear the Red Chinese as they had the Red Russians.

What was the Republican Party to do to lure voters?

On September 11, 2001, the answer arrived–in two highjacked jetliners that crashed into the World Trade Center in New York and one that struck the Pentagon in Washington, D.C.

Exit The Red Bogeyman.  Enter The Maniacal Muslim.

Consider:

  • Mike Huckabee – “If the purpose of a church is to push forward the gospel of Jesus Christ, and then you have a Muslim group that says that Jesus Christ and all the people that follow him are a bunch of infidels who should be essentially obliterated, I have a hard time understanding that.”
  • Herman Cain – ”I would not” appoint a Muslim in his administration.
  • Newt Gingrich – “I am convinced that if we do not decisively win the struggle over the nature of America, by the time they [his grandchildren] are my age they will be in a secular atheist country, potentially one dominated by radical Islamists. …”
  • Rick Santorum – On supporting the racial profiling of Muslims: “Obviously, Muslims would be someone you look at, absolutely.”
  • Mitt Romney – “Based on the numbers of American Muslims in our population, I cannot see that a Cabinet position [for a Muslim] would be justified.”

And on July 13, Rep. Michelle Bachmann (R-Minn.) sent letters to the Inspectors General of the Departments of

  • Defense;
  • State;
  • Justice; and
  • Homeland Security.

“The purpose of these letters,” wrote Bachmann, was to “request a multi-department investigation into potential Muslim Brotherhood infiltration into the United States Government.”

Michelle Bachmann

Bachmann further asserted in her letter to the State Department that Huma Abedin, deputy chief of staff to Secretary of State Hillary Clinton, had ties to the Muslim Brotherhood.

And the evidence for this?

The Center for Security Policy’s claim that Abedin’s father (who died when she was a teenager), mother and brother are “connected” to the organization.

And what is the Center of Security Policy?  A private organization subsidized by donors to neo-conservative causes.

In a separate letter, Bachmann demanded to know how Abedin received her security clearance.

Among the co-signers of Bachmann’s letter to the Inspectors General were:

  • Rep. Trent Franks of Arizona, who has said abortion has done more harm to blacks than slavery;
  • Rep. Lynn Westmoreland of Georgia, who called presidential candidate Barack Obama and his wife, Michelle, ”uppity”; and
  • Rep. Louie Gohmert of Texas, who claims that terrorist organizations send pregnant women into the U.S. so that their children will be American citizens–who can enter and leave the country at will as they are trained to be terrorists abroad.

When pressed for their evidence of “a vast Muslim conspiracy,” right-wing accusers usually refuse to provide any.

An example of this occurred during an August 13, 2010 interview between Gohmert and CNN’s Anderson Cooper:

COOPER: What research? Can you tell us about the research?

GOHMERT: You are attacking the messenger, Anderson, you are better than this. You used to be good. You used to find that there was a problem and you would go after it.

COOPER: Sir, I am asking you for evidence of something that you said on the floor of the House.

GOHMERT: I did, and you listen, this is a problem. If you would spend as much time looking into the problem as you would have been trying to come after me and belittle me this week –

COOPER: Sir, do you want to offer any evidence? I’m giving you an opportunity to say what research and evidence you have. You’ve offered none, other than yelling.

Nor did Gohmert offer any evidence that evening.

Of course, the ultimate Republican Muslim slander is that President Barack Obama–a longtime Christian–is himself a Muslim.

No doubt Republicans feel totally safe in making these attacks, since Muslims comprise only 1% of the American population.

This has long been a hallmark of right-wing attacks–to go after a minority that cannot effectively defend itself.

Thus, Adolf Hitler attacked the Jews of Germany.

And Republicans have successively attacked blacks, Hispanics and gays–until each group became politically influential enough to defeat Republican candidates.

Today, most right-wing politicians at least grudgingly court all of these groups.

When Muslims become a significant political force in their own right, the Right will court them, too.  And then move on to yet another helpless scapegoat to blame for America’s troubles.

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THE POLITICS OF SCAPEGOATING: PART TWO (OF THREE)

In Bureaucracy, History, Politics, Social commentary on November 27, 2013 at 12:05 am

“Judge not, that you not be judged.  For with what judgment you judged, you shall be judged, and with what measure you mete, it shall be measured to you again.”

So warns the Gospel of St. Matthew, 7:1-2.  It’s advice that Right-wingers Joseph McCarthy, Robert Welch and George H.W. Bush would have done well to heed.

Joseph McCarthy, Wisconsin’s gift to the United States Senate, became infamous as the demagogue whose Red-baiting accusations terrified America from 1950 to 1954.

Joseph McCarthy

Elected to the Senate in 1946, he rose to national prominence on February 9, 1950, after giving a fiery speech in Wheeling, West Virginia:

“The State Department is infested with communists. I have here in my hand a list of 205—a list of names that were made known to the Secretary of State as being members of the Communist Party and who nevertheless are still working and shaping policy in the State Department.”

Americans were already growing increasingly fearful of Communism:

  • Soviet dictator Joseph Stalin had not withdrawn the Red Army from the countries it had occupied in Eastern Europe during World War II.
  • In 1948, the Soviet Union developed–and demonstrated–its own atomic bomb, an achievement U.S. scientists had claimed would not happen for at least a decade.
  • In 1949, China fell to the triumphant armies of Mao Tse Tung.

But anti-communism as a lever to political advancement sharply accelerated following McCarthy’s speech.  Republicans–resentful at being denied the White House since 1932–seized upon anti-communism as their passport to power.

No American–no matter how prominent–was safe from the accusation of being a Communist or a Communist sympathizer–”a Comsymp” or “fellow traveler” in the style of the era.

Among those accused:

  • Secretary of State George C. Marshall, who had overseen America’s strategy for defeating Nazi Germany and Imperial Japan
  • President Harry S. Truman
  • Playwright Lillian Hellman and Arthur Miller
  • Actors Charlie Chaplin, Zero Mostel, Lloyd Bridges, Howard Da Silva, Edward G. Robinson and John Garfield
  • Composers Arron Copland and Elmer Bernstein
  • Physicist J. Robert Oppenheimer, who presided over the creation of America’s atomic bomb
  • Actressses Lee Grant, Delores del Rio, Ruth Gordon and Lucille Ball
  • Journalists Edward R. Murrow and William L. Shirer, who had chronicled the rise of Nazi Germany
  • Folksinger Pete Seeger
  • Writers Irwin Shaw, Howard Fast, John Steinbeck and Dashiell Hammett

Even “untouchable” Republicans became targets for such slander.

The most prominent of these was President Dwight D. Eisenhower–labeled ”a conscious, dedicated agent of the Communist Conspiracy” by Robert Welch, who founded the John Birth Society in 1958.

Robert Welch

Welch, an independently wealthy businessman, used his money to publicize the Society and its views.  Welch saw even hardline anti-Communists like Vice President Richard Nixon and actor Ronald Reagan as dangerously liberal.

Meanwhile, McCarthy finally overstepped himself.  In 1953, he attacked the leadership of the United States Army as “a hotbed of traitors” and convened an inquiry through the Senate Permanent Subcommittee on Investigations.

But the hearings backfired, exposing McCarthy as the bullying demagogue he was.  A Senate committee voted to condemn his behavior, charging that he had “acted contrary to senatorial ethics and tended to bring the Senate into dishonor and disrepute.”

Although McCarthy remained in the Senate another two and a half years, his political influence had ended.

Journalists who had raced to cover his latest slander now avoided him.  So did his Republican colleagues–many of whom had once sought his help at election time.

Yet even without McCarthy, Republicans rode the issue of anti-Communism to victory from 1948 to 1960.

After holding the White House for eight years under Eisenhower, they lost it in 1960 to John F. Kennedy and again in 1964 to Lyndon Johnson.

By 1968, with the nation mired in Vietnam and convulsed by antiwar demonstrations, Americans turned once more to those who preyed upon their fears and hates.  They elected Richard Nison–and re-elected him in 1972.

After Jimmy Carter won the Presidency in 1976 and lost it in 1980, Republicans held the White House until 1992.  Throughout that time, they continued to accuse their opponents of being devious agents–or at least unwitting pawns–of “the Communist conspiracy.”

Even as late as 1992, President George H.W. Bush and the Republican establishment charged that Arkansas Governor Bill Clinton might be a KGB plant.

Their evidence: During his tenure at Oxford University in 1969-70, Clinton had briefly visited Moscow.

Thus, the Republican charged that he might have been “programmed” as a real-life “Manchrian candidate” to become, first, Governor of Arkansas–one of America’s poorest states–and then President.

What made this charge all the more absurd: The Soviet Union had officially dissolved in December, 1991.

Although Republicans continued to hurl “Communist!” and “treason!” at their opponents, these charges no longer carried the weight they had while the Soviet Union existed.

Right-wingers had to settle for attacking their opponents as “liberals” and “soft on crime.”

Then, on September 11, 2001, Republicans–and their right-wing supporters–at last found a suitable replacement for the Red Menace.

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THE POLITICS OF SCAPEGOATING: PART ONE (OF THREE)

In Bureaucracy, History, Politics, Social commentary on November 26, 2013 at 12:09 am

“All revolutions,” said Ernst Rohem, leader of Adolf Hitler’s brown-shirted thugs, the S.A., “devour their own children.”

Ernst Rohem

Fittingly, he said this as he sat inside a prison cell awaiting his own execution.

On June 30, 1934, Hitler had ordered a massive purge of his private army, the S.A., or Stormtroopers.  The purge was carried out by Hitler’s elite army-within-an-army, the Schutzstaffel, or Protective Squads, better known as the SS.

The S.A. Brownshirts had been instrumental in securing Hitler’s rise to Chancellor of Germany on January 30, 1933.  They had intimidated political opponents and organized mass rallies for the Nazi Party.

But after Hitler reached the pinnacle of power, they became a liability.

Ernst Rohem, their commander, urged Hitler to disband the regular German army, the Reichswehr, and replace it with his own legions as the nation’s defense force.

Frightened by Rohem’s ambitions, the generals of the Reichswehr gave Hitler an ultimatum: Get rid of Rohem–or they would get rid of him.

So Rohem died in a hail of SS bullets–as did several hundred of his longtime S.A. cronies.

SS firing squad

Among the SS commanders supervising those executions was Reinhard Heydrich–a tall, blond-haired formal naval officer who was both a champion fencer and talented violinist.

Ultimately, he would become the personification of the Nazi ideal–”the man with the iron heart,” as Hitler eulogized at Heydrich’s funeral just eight years later.

Reinhard Heydrich

Even so, Heydrich had a problem: He could never escape vicious rumors that his family tree contained a Jewish ancestor.

His paternal grandmother had married Reinhold Heydrich, and then Gustav Robert Suss.  For unknown reasons, she decided to call herself Suss-Heydrich.

Since “Suss” was widely believed in Germany to indicate Jewish origin, the “stigma” of Jewish heritage attached itself to the Heydrich family.

Heydrich joined the SS in 1931 and quickly became head of its counterintelligence service.  But his arrogance and overweening ambition created a great many enemies.

Only a year later, he became the target of an urgent investigation by the SS itself.

The charge: That he was part-Jewish, the ultimate sin in Hitler’s “racially pure” Nazi Germany.

The investigation cleared Heydrich, but the rumor of his “tainted” origins persisted, clearly tormenting the second most powerful man in the SS.

Even his superior, Heinrich Himmler, the Reichsfuhrer-SS, believed it.

When Heydrich was assassinated in 1942 by Czech assassins in Prague, Himmler attended his funeral.

He paid tribute to his former subordinate at the service–”You, Reinhard Heydrich, were a truly good SS-man.”  But he could not resist saying in private:

“He was an unhappy man, completely divided against himself, as often happened with those of mixed race.”

Those who dare to harshly judge others usually find themselves assailed just as harshly.

A modern-day example is Liz Cheney, daughter of former Vice President Dick Cheney and now a candidate for U.S. Senator from Wyoming.

Liz is positioning herself as far more right-wing than her opponent, Republican U.S. Senator Michael Bradley “Mike” Enzi.

She has her work cut out for her: In March, 2007, Enzi was ranked by National Journal as the sixth-most conservative U.S. Senator.

Among his legislative priorities:

  • Supporting partial privatization of Social Security
  • Consistently voting against expanding Medicare.
  • Voting against enrolling more children or the poor in public healthcare.

 

                     Mike Enzi

And Liz has a problem Enzi does not: Her sister, Mary, is not only a lesbian but legally married to another woman: Heather Poe.

This has led many Wyoming voters to wonder if Liz Cheney is far-Right enough to merit their support.

So Liz is going all-out to assure them that even though her sister leads a degenerate lifestyle, she, Liz, stands foursquare against legalizing gay marriage:

“I do believe it’s an issue that’s got to be left up to states. I do believe in the traditional definition of marriage.”

Liz Cheney

And, in another statement: “I am strongly pro-life and I am not pro-gay marriage.

“I believe the issue of marriage must be decided by the states, and by the people in the states, not by judges and not even by legislators, but by the people themselves.”

This stance has led to a heated rift between her and Mary.

“For the record, I love my sister, but she is dead wrong on the issue of marriage,” Mary Cheney wrote in a Facebook post in September.

“Freedom means freedom for everyone,” she continued. “That means that all families–regardless of how they look or how they are made–all families are entitled to the same rights, privileges and protections as every other.”

Adding to the complications: Their father, Dick Cheney—often ridiculed as “Darth Vader” for his own extreme Right-wing views—endorsed same-sex marriage in 2009.

But, as was true for officials in Nazi Germany, so is it true for Right-wing Republicans: It’s impossible to be too radical a Right-winger.

In the 1930s and 40s, it was politically—and personally—dangerous to be labeled “pro-Jewish” or “pro-Communist” in Hitler’s Germany.

And today it is equally dangerous—at least politically—to be labeled “pro-liberal” or “pro-gay” in the Republican Party.

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ENTITLEMENTS OF THE RICH

In History, Politics on November 8, 2013 at 12:09 am

On September 20, 2012, Ann Romney appeared on Radio Iowa to help her husband, Mitt, carry the state.

Many Republicans feared that Romney had forfeited his chance for victory in November.  His videotaped comments to wealthy donors–in which he dismissed “47%” of Americans as non-tax-paying government dependents–had drawn criticism from both Republicans and Democrats.

So when the interviewer asked Ann to respond to Mitt’s Republican critics, she was ready.

“Stop it. This is hard,” she said, in a tone that sounded like an angry mother defending her son’s slipping grades at a PTA meeting.

Mitt and Ann Romney

“You want to try it?  Get in the ring. This is hard and, you know, it’s an important thing that we’re doing right now, and it’s an important election.”

Then she aimed her ire at those Americans who hadn’t yet accepted her husband as the Coming Messiah.

“And it is time for all Americans to realize how significant this election is and how lucky we are to have someone with Mitt’s qualifications and experience and know-how to be able to have the opportunity to run this country.”

Click here: Ann Romney defends Mitt – Anderson Cooper 360 – CNN.com Blogs

Maybe Ann simply felt her husband deserved uncritical loyalty from his fellow Republicans.  Or maybe she felt mounting dismay at seeing her chances of becoming First Lady going down the toilet.

After all, on April 16, she and Mitt had given a joint interview to ABC News that pulsed with hubris.

Asked if he had anything to say to President Barack Obama, Mitt replied: “Start packing.”  As if the most powerful leader of the Western World should snap to attention at Mitt’s command.

And Ann gushed: “I believe it’s Mitt’s time. I believe the country needs the kind of leadership he’s going to offer… So I think it’s our turn now.”

Click here: Mitt Romney Tells President Obama to ‘Start Packing’ | Video – ABC News

So now, after a series of potentially fatal gaffes by her husband, it may be that Ann feared it wasn’t their turn after all.

During a May 17 private fund-raising event, Mitt Romney addressed a roomful of wealthy donors.  Toward the end of his remarks he scorned “entitlements” for those Americans who didn’t belong to the privileged class:

“Well, there are 47% of the people who will vote for the president no matter what….

“Who are dependent upon government, who believe that they are victims, who believe that government has a responsibility to care for them, who believe that they’re entitled to healthcare, to food, to housing, to you name it.”

But the Romneys aren’t the only members of the pampered set to feel entitled to holding the most powerful office in the world.

Earlier in 2012, Anita Perry, the wife of Rick Perry–Texas Governor and Presidential candidate–had indulged in her own moment of self-pity.

Rick and Anita Perry

She said she knew what it was like to be unemployed–because her son had resigned from his job at Deutsche Bank to campaign for his father.

“He resigned from his job two weeks ago because he can’t go out and campaign with his father because of SEC regulations,” she said in a Pendleton, S.C. diner on October 14, 2011.

“My son lost his job because of this administration,” she added.

But only a day earlier, Anita Perry had said that her son had eagerly resigned to help his father run for President.

“So, our son Griffin Perry is 28.  He loves politics, and he just couldn’t wait.  He said ‘Dad, I’m in!  I’m in!  I’ll do whatever you need me to do.  I’ll resign my job.  I’ll do what you need me to do,‘” recalled Anita Perry.

There is a difference between voluntarily resigning from a job and being involuntarily terminated from it.

Nor was the voluntary resignation of her son Anita Perry’s only complaint.

“We are being brutalized by our opponents, and our own party,” she had told a South Carolina audience on October 13, 2011.  “So much of that is, I think they look at [Rick] because of his faith.

“He is the only true conservative–well, there are some true conservatives.  And they’re there for good reasons.  And they may feel like God called them, too.  But I truly feel like we are here for that purpose.”

Perhaps the final word on the revealed character of these entitled would-be rulers belongs to Plutarch (c. 46 – 120 AD), a Greek historian and biographer.   In the foreward to his biography of Alexander the Great, he wrote:

And the most glorious exploits do not always furnish us with the clearest discoveries of virtue or vice in men; sometimes a matter of less moment, an expression or a jest, informs us better of their characters and inclinations, than the most famous sieges, the greatest armaments, or the bloodiest battles whatsoever.

It is well to remember such truths when assessing the characters of our own would-be Alexanders–and those who would be their queens.

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REWRITING HISTORY FOR TEXANS

In Bureaucracy, History, Politics on November 7, 2013 at 12:16 am

“The problem with writing about history in the Soviet Union,” went the joke, “is that you never know what’s going to happen yesterday.”

The same can now be said about writing history under the new guidelines of the Texas Board of Education.

The changes to the state’s history textbooks were opposed by historians and civil rights leaders. The new curriculum presents history from a right-wing perspective and de-emphasizes the role of blacks, Hispanics and other minority groups.

The board’s decision will affect students living outside Texas because of the state’s major impact on the nation’s textbook publishers.

Because the Texas textbook market is so large, books assigned to the state’s 4.7 million students often become bestsellers, decreasing costs for other school districts and leading them to buy the same materials.

“The books that are altered to fit the standards become the bestselling books, and therefore within the next two years they’ll end up in other classrooms,” said Fritz Fischer, chairman of the National Council for History Education, a group devoted to history teaching at the pre-college level.

“It’s not a partisan issue, it’s a good history issue.”

The new version of history given Texas students will:

  • Celebrate the free market;
  • Minimize the role of labor movements; and
  • Give greater prominence to conservative figures like Phyllis Schlafly.

Additional changes will include:

  • Students will now study Confederate President Jefferson Davis’ inaugural address alongside President Abraham Lincoln’s Gettysburg Address.
  • Upton Sinclair’s book The Jungle, which documented the horrors of working conditions in the meatpacking industry and led to calls for greater regulation, has been removed from the list of suggested readings.
  • The Rev. Martin Luther King Jr.’s “Letter From a Birmingham Jail,” has also been removed.
  • Thomas Jefferson’s name has been removed from a list of the country’s great thinkers because he advocated the separation of church and state.
  • In a sop to the Christian Right, references have been added to “laws of nature and nature’s God” to a section in U.S. history that requires students to explain major political ideas.
  • The word “democratic” has been removed in references to the form of U.S. government, and this will now be described as a “constitutional republic.”
  • A reference to the Second Amendment right to bear arms has been added to a section about citizenship in a U.S. government class.
  • Economics students will be required to “analyze the decline of the U.S. dollar including abandonment of the gold standard.”
  • The names or references to important Hispanics throughout history also were deleted, such as the fact that Tejanos died at the Alamo alongside Davy Crockett and Jim Bowie.
  • All references to “capitalism” have been replaced with “free enterprise.”
  • U.S. “imperialism” no longer exists; there is only “U.S. expansionism.” Only the Europeans are guilty of “imperialism,” just as only the Soviets committed “aggression.”
  • In a rare setback for the radical Right, the slave trade will not be renamed the “Atlantic triangular trade.”

At one time, Americans believed that such wholesale rewriting of history could happen only in the Soviet Union. A classic example of this occurred in 1953, within the Great Soviet Encyclopedia.

Lavrenti Beria had been head of the NKVD, the dreaded secret police, from 1938 to 1953. In 1953, following the death of Joseph Stalin, Beria was arrested and executed on orders of his fellow Communist Party leaders.

Lavrenti Beria

But the Great Soviet Encyclopedia had just gone to press with a long article singing Beria’s praises.

What to do?

The editors of the Encyclopedia wrote an equally long article about “the Berring Straits,” which was to be pasted over the article about Beria, and sent this off to its subscribers.  An unknown number of them decided it was safer to paste accordingly.

In the 1981 film, “Excalibur,” Merlin warns the newly-minted knights of the Round Table: “For it is the doom of men that they forget.”

Forgetting our past is dangerous, but so is “understanding” it incorrectly. Deliberately omitting events and persons from the historical record–such as Thomas Jefferson and Martin Luther King–can be as lethal to the truth as outright lying.

Stalin, for example, ordered the deletion of all references to the major role played by Leon Trotsky, his arch-rival for power, during the Russian Revolution.

Similarly, requiring students to study Confederate President Jefferson Davis’ inaugural address alongside President Lincoln’s Gettysburg Address should be seen for what it is: A thinly-veiled attempt to legitimize the most massive case of treason in United States history.

(The Civil War started on April 12, 1861, when Confederate artillery opened fire on Fort Sumter, a United States fort in Charleston Harbor. Fort Sumter surrendered 34 hours later.

(At least 800,000 Southerners took up arms against the legally elected government of the United States.)

The late broadcast journalist, Edward R. Murrow, would have referred to this as “giving Jesus and Judas equal time.”

All of which simply proves, once again, that the past is never truly dead. It simply waits to be re-interpreted by each new generation–with some interpretations winding up closer to the truth than others.

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YOUR CALL IS VERY IMPORTANT TO US: PART TWO (END)

In Bureaucracy, Business, Self-Help on November 6, 2013 at 12:56 am

So you’ve spent the last half-hour or more on the phone, listening to one recorded message after another (and probably a symphony of bad music).

And you’re no closer to solving the problem that caused you to phone the company/agency in the first place.

What to do?

  1. Go on the Internet and look up the company’s/agency’s website.  Look for links to their Board of Directors.  Often enough you’ll get not only their names but their bios, phone numbers and even email addresses.
  2. Start looking at the bottom of the website page.  Many companies/agencies put this information there–and usually in small print.
  3. Look for the names of officials who can help you.  That means the ones at the top–or at least high enough so you can be sure that whoever responds to your call/letter/email has the necessary clout to address your problem.
  4. If you call, don’t ask to speak directly with Mr. Big–that’s not going to happen.  Ask to speak with Mr. Big’s secretary, who is far more accessible.
  5. Keep your tone civil, and try to make your call as brief as possible.  Don’t go into a lot of background about all the problems you’ve been having getting through to someone.
  6. Give the gist and ask for a referral to someone who can help resolve your problem.
  7. If the secretary needs more time to study the problem before referring you to someone else, be patient.  Answer any questions asked–such as your name, address, phone number and/or email.
  8. State–specifically–what you want the company to do to resolve your problem.  If you want a refund or repairs for your product, say so.
  9. Too many consumers don’t specify what they want the company to do–they’re so caught up in their rage and frustration that this completely escapes them. 
  10. Be reasonable.  If you want a refund, then don’t ask for more money than you paid for the product.  If you want to return a product for an exchange, don’t expect the company to give you a new one with even more bells and whistles–unless you’re willing to pay the difference in price.
  11. If you want an agency to investigate your complaint, don’t expect them to drop everything else and do so instantly.  Give them time to assess your information and that supplied by others.
  12. It’s usually possible to get one agency to sit on another–if you can make a convincing case that it’s in that secondary agency’s best interests to do so.  If you’ve been roughed up by local police for no good reason, you can file a complaint with that department–-and the FBI and U.S. Attorney’s Office (federal prosecutor) to investigate.
  13. That doesn’t guarantee they will resolve your problem.  But if you can show that the cops have violated several Federal civil rights laws, the odds are that someone will take a serious look at your complaint.
  14. If a company/agency official has acted so outrageously that the company/agency might now be held liable for his actions, don’t be afraid to say so.  But don’t threaten to sue.  Just point out that the employee has acted in such a way as to jeopardize the company’s/agency’s reputation for integrity/efficiency and that the organization is not well-served by such behavior.
  15. Whoever reads your letter/email will instantly realize the legal implications of what you’re saying–and, in most cases, will take quick action to head off a lawsuit by trying to satisfy your request.  The foremost priority of every bureaucracy is to ensure its own survival.
  16. Give the CEO’s secretary at least one to two days to get back to you.  Remember: Resolving your problem isn’t the only task she needs to complete.
  17. If you’re writing the CEO, make sure you use his full name and title–and that you spell both correctly. People don’t get to be CEOs without a huge sense of ego.  Nothing will turn him off faster than your failing to get his name and title exactly right.
  18. As in the case with his secretary, be brief–no more than a page and a half.  Outline the problem you’re having and at least some (though not necessarily all) of the steps you’re taken to get it resolved.
  19. Then state what you want the company to do.  Again, be fair and reasonable.

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YOUR CALL IS VERY IMPORTANT TO US: PART ONE (OF TWO)

In Bureaucracy, Business, Self-Help on November 5, 2013 at 1:15 am

How many times have you called a government agency or company and instantly found yourself put on hold?

To add insult to injury, you usually wind up serenaded by recorded music that would be totally forgettable if it weren’t so unforgivably irritating.

And every 30 seconds or so a recorded voice comes on to assure you: “Your call is very important to us.”

Have you ever wondered: “If my call is so important to you, why aren’t you answering it?” 

The truth is that most companies and government agencies don’t want their employees speaking with the customers who make their existence a reality.

Having your questions answered by another human being requires the company/agency to assign–and pay–people to do just that.

Most hiring managers don’t want to hire any more people than they absolutely have to.  They want to siphon off as much of the company’s profits for themselves as possible.

And assigning people to answer customers’ calls means that many of those calls will take time to answer, because some problems can’t be solved in a matter of seconds.  To a bean-counting executive, time is money.

Even government agencies like police departments don’t want to spend any more time than necessary taking the calls of those who need to reach them.

Even calls to 911 can leave you talking to no one, with only a recorded message telling you to wait until someone deigns to speak with you.

That’s why many bureaucracies arrange that when you call for help, you’re fobbed off with a recorded message telling you to visit the company’s or agency’s website.

This assumes, of course, that

  1. You have a computer; and
  2. If you do, you also have Internet access.

If you

  • Don’t have a computer; or
  • You have a computer but don’t have Internet access; or
  • You do have Internet access but the service is down,

you’re flat out of luck.

And the agency/company couldn’t care less.

But it need not be this way.

Companies and agencies can treat their customers with respect for their time and need for help.

That’s why companies that genuinely seek to address the questions and concerns of their customers reap strong customer loyalty–and the profits that go with it.

One of these is LG, which produces mobile phones, TVs, audio/video appliances and computer products.

LG actually offers an 800 Customer Care number that’s good 24-hours a day.

Its call center is staffed with friendly, knowledgeable people who are willing to take the time to answer customer questions and guide them through the steps of setting up the appliances they’ve bought.

Another company that dares to have human beings stand behind its products–and explain how to use them–is The Sharper Image.

Recently, Dave, a friend of mine, bought an electronic alarm clock that allows you to wake up to a variety of exotic souds–such as a thunderstorm, the seashore, chirping birds or foghorns.

A brochure on how to set the alarm and sounds came with the clock, but Dave couldn’t make sense of it.  Luckily, there was an 800 number given in the brochure for those who needed to be walked through the necessary steps.

Dave called The Sharper Image and quickly found himself connected with a friendly and knowledgeable customer care rep.  She clearly and patiently explained what he needed to do to choose which sounds he wanted to awaken to.

And then she just as patiently repeated that list of steps while he quickly typed them up for future use if he forgot what to do.

Such an approach to customer service is not new–just extremely rare these days.

In his 1970 bestselling primer on business management, Up the Organization, Robert Townsend offered the following advice to company CEOs: “Call yourself up.”

“When you’re off on a business trip or a vacation,” writes Townsend, “pretend you’re a customer.  Telephone some part of your organization and ask for help.  You’ll run into real horror shows.

“Don’t blow up and ask for name, rank and serial number–you’re trying to correct, not punish.  Just suggest to the manager (through channels, dummy) that he make a few test calls himself.”

So how do you cope with agencies/companies that don’t care enough to help their customers?

I’ll address that in my next column.

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EVERY PASSENGER AN AIR MARSHAL

In Bureaucracy, History, Law Enforcement on November 1, 2013 at 11:47 am

On June 5, the Transportation Safety Administration (TSA) finally came face-to-face with reality.

It announced that it was abandoning its plan to let passengers carry small knives, baseball bats, golf clubs and other sports equipment onto planes, as it had originally intended.

Of course, TSA didn’t drop this plan because it wanted to.  It did so because of fierce opposition from passengers, Congressional leaders and airline industry officials.

TSA Administrator John Pistole unveiled the proposal in March, saying that in these days of hardened cockpit doors, armed off-duty pilots traveling on planes and other preventive measures, small folding knives could not be used by terrorists to take over a plane.

He said that intercepting them takes time that would be better used searching for explosives and other more serious threats.

TSA screeners confiscate over 2,000 small folding knives a day from passengers.

The proposal would have permitted folding knives with blades that are 2.36 inches (6 centimeters) or less in length and are less than 1/2 inch (1 centimeter) wide. The aim was to allow passengers to carry pen knives, corkscrews with small blades and other knives.

Passengers also would also have been allowed to bring onboard novelty-sized baseball bats less than 24 inches long, toy plastic bats, billiard cues, ski poles, hockey sticks, lacrosse sticks and two golf clubs.

The United States has gradually eased airline security measures that took effect after 9/11.

In 2005, TSA said it would let passengers carry on small scissors, knitting needles, tweezers, nail clippers and up to four books of matches.  The agency began focusing on keeping explosives off planes, because intelligence officials believed that was the greatest threat to commercial aviation.

With regard to the use of edged weapons as terrorist tools:

  • The terrorists who highjacked four jetliners and turned them into flying bombs on September 11, 2001, used only boxcutters to cut the throats of stewards and stewardesses; and
  • They then either forced their way into the cockpits and overpowered and murdered the pilots, or lured the pilots to leave the cabins and murdered them.

It’s also worth remembering that for all the publicity given the TSA’s “Air Marshal” program, it’s been airline passengers who have repeatedly been the ones to subdue unruly fliers.

Consider the following incidents:

  • On August 11, 2000, Jonathan Burton, a passenger aboard a Southwest Airlines flight tried to break into the cockpit was killed by other passengers who restrained him.
  • On May 9, 2011, crew members and passengers wrestled a 28-year-old man to the cabin floor after he began pounding on the cockpit door of a plane approaching San Francisco.
  • On February 21, 2012, passengers aboard a Continental Airlines flight from Portland to Houston rushed to aid a flight attendant subdue a Middle Eastern man who began shouting, “Allah is great!”
  • On March 27, 2012, a JetBlue flight from new York to Las Vegas was forced to land in Texas after the pilot started shouting about bombs and al-Qaeda and had to be subdued by passengers.
  • On January 9, 2013, passengers on board an international flight from Reykjavik to New York’s John F. Kennedy Airport subdued an unruly passenger by tying him to his seat with duct tape and zip ties after he began screaming and hitting other passengers.
  • On May 27, 2013, a passenger aboard an Alaska Airlines flight from Anchorage to Portland, Oregon, tried to open an airplane door in-flight and was subdued by passengers and crew members until the plane landed in Portland.

In every one of these incidents, it’s been passengers–not the vaunted Air Marshals–who have been the first and major line of defense against mentally unstable or terroristically inclined passengers.

In opposing TSA’s proposal to loosen security restrictions, skeptical lawmakers, airlines, labor unions and law enforcement groups argued that knives and other items could be used to injure or kill passengers and crew.

Such weapons would have increased the dangers posed by the above-cited passengers (and a pilot) who erupted in frightening behavior.

Prior to 9/11, commercial airline pilots and passengers were warned: If someone tries to highjack the plane, just stay calm and do what he says.

So many airplanes were directed by highjackers to land in Fidel Castro’s Cuba that these incidents became joke fodder for stand-up comedians.

And, up to 9/11, the advice to cooperate fully with highjackers and land the planes where they wanted worked.  No planes and no lives were lost.

But during 9/11, passengers and crew–with one exception–cooperated fully with the highjackers’ demands.  And all of them died horrifically when three of those jetliners were deliberately crashed into the Twin Towers of the World Trade Center and the Pentagon.

World Trade Center under airplane attack

Only on United Flight 93 did the passengers and crew fight back. In doing so, they accomplished what security guards, soldiers, military pilots, the CIA and FBI could not: They thwarted the terrorists, sacrificing their own lives and preventing the fourth plane from destroying the White House or the Capital Building.

Memorial to the passengers and crew of United Flight 93

Since every airline passenger must now become his or her own Air Marshal, it seems only appropriate that the criminals they face be rendered as harmless as possible.

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INFORMANTS VS. RATS

In Bureaucracy, History, Law, Law Enforcement, Social commentary on October 31, 2013 at 2:09 am

In the 1981 police drama, “Prince of the City,” both cops and criminals use plenty of four-letter words.

But the word both groups consider the most obscene is spelled is spelled with three letters: R-a-t.

The movie is based on the true-life story of former NYPD detective Robert Leuci (“Danny Ciello” in the film, and played by Treat Williams).  It’s based on the best-selling nonfiction book, Prince of the City, by Robert Daley, a former deputy commissioner with NYPD.

Leuci/Ciello volunteers to work undercover against massive corruption among lawyers, bail bondsmen and even his fellow narcotics agents.

Along the way, the movie gives viewers numerous insights into not only how real-world cops work but how they see the world–and their role in it.

In its first scenes, “Prince” shows members of the elite Special Investigating Unit (SIU) preparing for a major raid on an apartment of Columbian drug-dealers.

Ciello, sitting in a restaurant, gets a tip on the Columbians from one of his informants.  He then phones it in to his fellow officers.  Together, they raid the apartment, assault the dealers, and confiscate their drugs and money.

The film makes it clear that even an elite detective squad can’t operate effectively without informants.  And in narcotics cases, these are either addicts willing to sell out their suppliers or other drug-dealers willing to sell out their competitors.

For the cops, the payoff is information that leads to arrests.  In the case of the SIU, that means big, headline-grabbing arrests.

With their superiors happy, the stree-level detectives are largely unsupervised–which is how they like it.  Because most of them are doing a brisk business shaking down drug-dealers for their cash.

For their informants, the payoffs come in several forms, including:

  • Allowing addicts to continue using illegal drugs.
  • Supplying addicts with drugs, such as heroin.
  • Allowing drug-dealers to continue doing business.
  • Supplying drug-dealers with information about upcoming police raids on their locations.

All of these activities are strictly against the law.  But to the men charged with enforcing anti-narcotics laws, this is the price to be paid for effective policing.

But not all police informants are criminals.  Many of them work in highly technical industries–such as  phone companies.

A “connection” such as this is truly prized.  With it, a detective can illegally eavesdrop on the conversations of those he’s targeting.

He doesn’t have to go through the hassles of getting a court-approved wiretap.  Assuming he has enough evidence to convince a judge to grant such a wiretap.

A top priority for any cop–especially a narcotics cop–is protecting the identities of his informants.

At the very least, exposing such identities could lead to embarrassment, unemployment, arrest and imprisonment.  At worst, it could lead to the murder of those informants by enraged criminals.

But there is another reason for protecting the identity of informants: The cop who amasses a roster of prized informants is seen as someone special within the police department, by colleagues and superiors alike.

He knows “something” they do not.  And that “something” allows him to make a lot of arrests–which, in turn, reflects well on the police department.

If those arrests end in convictions, his status within the department is further enhanced.

But while a cop is always on the lookout for informants against potential targets, that doesn’t prevent him from generally holding such people in contempt.

“Rats,” “finks,” “stool pigeons,” “canaries,” “informers”–these are among the more printable terms (for most media) cops use to describe those who betray the trust of others.

Such terms are never used by cops when speaking to their informants.

For cops, the most feared- and -hated part of every police department is its Internal Affairs Division (IAD).  This is the unit charged with investigating allegations of illegal behavior by police.

For most cops, IAD represents the devil incarnate.  Any officer who would be willing to “lock up” a “brother officer” is considered a traitor to the police brotherhood.

Even if that “brother officer” is engaging in behavior that completely violates his sworn oath “to protect and serve.”

In “Prince of the City,” Danny Ciello gives voice to just these feelings.

He’s preparing to betray the trust of his fellow narcotics officers by exposing the massive corruption among them.  Yet he fiercely rejects the idea that he is a “rat.”

“A rat is when they catch you and make you an informer,” he tells his wife.  “This is my game.”

Ciello has volunteered to obtain evidence of corruption; he’s not under some prosecutor’s thumb.  That, to him, makes him different from a “rat.”

Of course, once Ciello’s cover is blown and his fellow cops learn what he has done, they will forever brand him a “rat,” the worst sort of turncoat.

The movie ends with Ciello now teaching surveillance classes at the NYPD Academy.  A student asks: “Are you the Detective Ciello?”

“I’m Detective Ciello.”

“I don’t think I have anything to learn from you.”

For viewers seeking to learn the workings–and mindsets–of real-world police agencies,  “Prince of the City” has a great many lessons to teach.