“The man who builds a factory,” said President Calvin Coolidge, “builds a temple. And the man who works there worships there.”
Many American corporate executives still feel about themselves–nd their employees. But those heady days of knee-jerk worship of CEOs and their oversize salaries and egos are over–at least, temporarily.
Americans have reluctantly learned that the robber barons who rule Wall Street arenot God’s own elect.
Even Ayn Rand disciple Allen Greenspan, the former Federal Reserve chairman and a longtime champion of de-regulation, has admitted he totally underestimated the role greed plays in the making of financial decisions.
It’s thus time for Americans to demand wholesale reforms in the ways corporate executives are allowed to operate. And a good place to start is with the advice of Niccolo Machiavelli.
The Florentine statesman (1469-1527) wrote extensively about how bureaucracies truly work–as opposed to how people believe they do.
Niccolo Machiavelli
Consider the following from his book, The Prince, which offers instruction on how to attain and retain power:
- IMITATE THOSE WHO HAVE ATTAINED GREATNESS: Not always being able to follow others exactly, nor attain to the excellence of those he imitates, a prudent man should always follow in the paths trodden by great men and imitate those who are most excellent…. If he does not attain to their greatness, at any rate he will get some tinge of it.
- DON’T RELY ON LOVE: …I conclude, therefore, with regard to being loved and feared, that men love at their own free will, but fear at the will of the prince, and that a wise prince must rely on what is in his power and not on what is in the power of others, and he must only contrive to avoid incurring hatred….
- NEED TO BE PRACTICAL: A man who wishes to make a profession of goodness in everything must inevitably come to grief among so many who are not good. And therefore it is necessary for a prince, who wishes to maintain himself, to learn how not to be good, and to use this knowledge and not use it, according to the necessity of the case.
- CAUTION AND BOLDNESS: A [leader]…must imitate the fox and the lion, for the lion cannot protect himself from traps, and the fox cannot defend himself from wolves. One must therefore be a fox to avoid traps, and a lion to frighten wolves. Those who wish to be only lions do not realize this.
- SANCTIONS VS. FAVORS: [Leaders] should let the carrying out of unfavorable duties devolve to others, and bestow favors themselves.
- RISK AS A GIVEN: Let no [leader] believe that [he] can always follow a safe policy, rather let [he] think that all are doubtful. This is found in the nature of things, that one never tries to avoid one difficulty without running into another, but prudence consists in being able to know the nature of the difficulties, and taking the least harmful as good.
- A RULER’S SUBORDINATES: The first impression that one gets of a ruler and his brains is from seeing the men that he has about him. When they are competent and loyal one can always consider him wise, as he has been able to recognize their ability and keep them faithful.
- But when they are the reverse, one can always form an unfavorable opinion of him, because the first mistake that he makes is in making this choice.
- EVALUATING COMPETENCE: There are three different kinds of brains: the one understands things unassisted, the other understands things when shown by others, the third understands neither alone nor with the explanations of others. The first kind is most excellent; the second is also excellent; but the third is useless.
- OVERCOMING ONE’S OWN NATURE: No man can be found so prudent as to be able to adopt himself to [time and circumstances], either because he cannot deviate from that to which his nature disposes him.
- Or else because having always prospered by walking in one path, he cannot persuade himself that it is well to leave it; and therefore the cautious man, when it is time to act suddenly, does not know how to do so and is consequently ruined. For if one could change one’s nature with time and circumstances, fortune would never change.
- ENSURING LOYALTY: A wise prince will seek means by which his subjects will always have need of his government, and then they will always be faithful to him.
- CRUELTIES: Well-committed may be called those…cruelties which are perpetrated once for the need of securing one’s self, and which afterward are not persisted in, but are exchanged for measures as useful to the subjects as possible. Cruelties ill committed are those which, although at first few, increase rather than diminish with time.
- FORTUNE: I think it may be true that fortune is the ruler of half our actions, but that she allows the other half or thereabouts to be governed by us.
- I would compare her to an impetuous river that, when turbulent, inundates the plains, casts down trees and buildings, removes earth from this side and places it on the other; every one flees before it, and everything yields to its fury without being able to oppose it. Still, when it is quiet, men can make provisions against it by dykes and banks, so that when it follows it will either go into a canal or its rush will not be so wild and dangerous.
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FEAR WORKS: PART ONE (OF TWO)
In Bureaucracy, Business, Law, Self-Help, Social commentary on April 20, 2015 at 12:13 amSo you’ve just bought something online, with a credit card–and the item never arrives–or proves defective.
Even worse, the online company insists on charging your credit card for the item.
What to do?
Here’s what a friend of mine–Ralph–recently did when he faced just that problem.
One night, while surfing the Internet, he saw an ad for a new computer security product. For him, its biggest selling point was: “Make yourself invisible to the bad guys with just one click.”
An even stronger selling point for him: The product was being offered by SUX, the company whose anti-virus software he had subscribed to for the last three years.
And, so far, he had never had any trouble with the company.
SUX offered several options for subscription:
Ralph decided that one month was too short, and two years were too long. He chose a one-year subscription, intending to renew at the end of the year if he liked it.
He typed in his credit card number and clicked on “Download.”
Soon afterward, he received an Order Confirmation email from the company, outlining the product he had just purchased and the amount he had just paid for it.
He then got into the anti-virus security item on his desk. A few clicks later a new screen popped up–and the message: “Disconnected.”
Even worse, the screen warned: “Your license has expired. Renew now.”
The product he had just paid $60 to download hadn’t downloaded.
So Ralph called SUX–and explained to a technician what had happened.
And the tech responded: “We don’t offer phone support for that product.”
Nothing Ralph said could elicit the help he needed. Furious at the man’s arrogance, Ralph hung up.
To avoid accidentally reaching the same worthless technician, Ralph decided to wait several hours before again calling SUX.
When he did, he reached a technician who was willing to provide help. The tech said that he would like to run a remote scan on Ralph’s computer to try to find out what was causing the problem.
Ralph agreed.
For the next five minutes he could see his cursor moving around his screen, as the tech checked first one file, then another.
Finally, the tech said that Ralph needed to “clean out” his computer before the SUX product he bought would work properly.
“OK, how do I do that?” asked Ralph.
“You need to buy our BS2U product,” said the tech.
Now Ralph was really steamed.
He had just spent $60 on a product he couldn’t download. And the tech was telling him he had to spend even more money on a second product to make the first product work properly.
Ralph then said he wanted to contact someone in an executive positon at SUX. But the rep said he would have to call outside the United States to do this.
Ralph hung up, then got back onto his computer and onto the SUX website. He drafted a short but detailed message on the problems he was facing with one of the company’s products.
And it ended:
“Frankly:
(1) I am UNABLE to make use of the product I paid $60 for; and
(2) I am UNWILLING to pay MORE MONEY FOR ANOTHER PRODUCT in hopes that this will enable me to use the one I just purchased.
“Therefore, I am requesting that the credit card transaction I had with your company on —- be canceled. If it is not, I will dispute this via my credit card company when I receive my next statement.
“To enable you to quickly locate this transaction in your files, I am enclosing the Order Confirmation Number: #———-.
“I am making a copy of this email, so I can establish, if necessary, that I have notified your company that I am NOT receiving the product I paid for.
“I have already contacted my credit card company and informed them that I will contest this charge if your company does not make good on this refund.”
Six days later, Ralph called his credit card company, to see if SUX was still charging him for an item he hadn’t received.
It was.
Luckily for Ralph, he had been a longtime student of Niccolo Machiavelli, the father of political science.
Niccolo Mchiavelli
In The Prince, his treatise on how to gain and hold political power, Machiavelli raises the question: Is it better to be loved or feared?
And he answers as follows:
“The reply is, that one ought to be both feared and loved, but as it is difficult for the two to go together, it is much safer to be feared than loved….
“Men have less scruple in offending one who makes himself loved than one who makes himself feared.
“For love is held by a chain of obligations which, men being selfish, is broken whenever it serves their purpose; but fear is maintained by a dread of punishment which never fails.”
It was time to invoke the spirit of St. Niccolo.
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