“The man who builds a factory,” said President Calvin Coolidge, “builds a temple. And the man who works there worships there.”
Many American corporate executives still feel about themselves–nd their employees. But those heady days of knee-jerk worship of CEOs and their oversize salaries and egos are over–at least, temporarily.
Americans have reluctantly learned that the robber barons who rule Wall Street arenot God’s own elect.
Even Ayn Rand disciple Allen Greenspan, the former Federal Reserve chairman and a longtime champion of de-regulation, has admitted he totally underestimated the role greed plays in the making of financial decisions.
It’s thus time for Americans to demand wholesale reforms in the ways corporate executives are allowed to operate. And a good place to start is with the advice of Niccolo Machiavelli.
The Florentine statesman (1469-1527) wrote extensively about how bureaucracies truly work–as opposed to how people believe they do.
Niccolo Machiavelli
Consider the following from his book, The Prince, which offers instruction on how to attain and retain power:
- IMITATE THOSE WHO HAVE ATTAINED GREATNESS: Not always being able to follow others exactly, nor attain to the excellence of those he imitates, a prudent man should always follow in the paths trodden by great men and imitate those who are most excellent…. If he does not attain to their greatness, at any rate he will get some tinge of it.
- DON’T RELY ON LOVE: …I conclude, therefore, with regard to being loved and feared, that men love at their own free will, but fear at the will of the prince, and that a wise prince must rely on what is in his power and not on what is in the power of others, and he must only contrive to avoid incurring hatred….
- NEED TO BE PRACTICAL: A man who wishes to make a profession of goodness in everything must inevitably come to grief among so many who are not good. And therefore it is necessary for a prince, who wishes to maintain himself, to learn how not to be good, and to use this knowledge and not use it, according to the necessity of the case.
- CAUTION AND BOLDNESS: A [leader]…must imitate the fox and the lion, for the lion cannot protect himself from traps, and the fox cannot defend himself from wolves. One must therefore be a fox to avoid traps, and a lion to frighten wolves. Those who wish to be only lions do not realize this.
- SANCTIONS VS. FAVORS: [Leaders] should let the carrying out of unfavorable duties devolve to others, and bestow favors themselves.
- RISK AS A GIVEN: Let no [leader] believe that [he] can always follow a safe policy, rather let [he] think that all are doubtful. This is found in the nature of things, that one never tries to avoid one difficulty without running into another, but prudence consists in being able to know the nature of the difficulties, and taking the least harmful as good.
- A RULER’S SUBORDINATES: The first impression that one gets of a ruler and his brains is from seeing the men that he has about him. When they are competent and loyal one can always consider him wise, as he has been able to recognize their ability and keep them faithful.
- But when they are the reverse, one can always form an unfavorable opinion of him, because the first mistake that he makes is in making this choice.
- EVALUATING COMPETENCE: There are three different kinds of brains: the one understands things unassisted, the other understands things when shown by others, the third understands neither alone nor with the explanations of others. The first kind is most excellent; the second is also excellent; but the third is useless.
- OVERCOMING ONE’S OWN NATURE: No man can be found so prudent as to be able to adopt himself to [time and circumstances], either because he cannot deviate from that to which his nature disposes him.
- Or else because having always prospered by walking in one path, he cannot persuade himself that it is well to leave it; and therefore the cautious man, when it is time to act suddenly, does not know how to do so and is consequently ruined. For if one could change one’s nature with time and circumstances, fortune would never change.
- ENSURING LOYALTY: A wise prince will seek means by which his subjects will always have need of his government, and then they will always be faithful to him.
- CRUELTIES: Well-committed may be called those…cruelties which are perpetrated once for the need of securing one’s self, and which afterward are not persisted in, but are exchanged for measures as useful to the subjects as possible. Cruelties ill committed are those which, although at first few, increase rather than diminish with time.
- FORTUNE: I think it may be true that fortune is the ruler of half our actions, but that she allows the other half or thereabouts to be governed by us.
- I would compare her to an impetuous river that, when turbulent, inundates the plains, casts down trees and buildings, removes earth from this side and places it on the other; every one flees before it, and everything yields to its fury without being able to oppose it. Still, when it is quiet, men can make provisions against it by dykes and banks, so that when it follows it will either go into a canal or its rush will not be so wild and dangerous.


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TELL YOUR AIRLINE TO FLY OFF
In Bureaucracy, Business, Self-Help, Social commentary on November 28, 2014 at 12:13 amImagine the following situation:
What do you do?
In this case, the stranded passenger called me: Bureaucracybuster.
First, I instinctively called the airline company. And that meant starting at the top–the president’s office.
I punched the name of the airline–and the words, “Board of Directors”–into google. This gave me several websites to click on to obtain the information I needed.
I started dialing–and quickly hung up: I had just remembered the day was a Sunday. Nobody but cleaning crews would be occupying the airline’s executive offices that day.
I had to start all over.
Next, I decided to call Denver Airport and find an official who would help Rachel onto another flight–without charging her for it.
I didn’t know where to start, so I decided that starting anywhere was just fine. As I was routed from one person to another, I would develop a sense of who I needed to reach.
Some of those I reached seemed genuinely concerned with Rachel’s plight. Others gave me the “that’s-life-in-the-big-city” attitude.
One of the latter felt I wasn’t deferential enough in my tone. He threatened to notify the chief of airport security.
“Go ahead,” I said. “I once worked for the United States Attorney’s Office. I’ll be glad to talk with him.”
He backed off–just as I had assumed he would. Usually the best way to deal with threats is to directly confront the person making them.
(A friend of mine, Richard St. Germain, spent part of his 11 years with the U.S. Marshals Service protecting Mafia witnesses. Many of them didn’t like the places where they were to be relocated under new identities.
“I’m going to complain to the Attorney General,” some of them would threaten.
St. Germain would reach for his office phone, plant it before the witness, and say, “Call him. I’ll give you his number.” The witness always backed off.)
Eventually I reached the Chief of Airport Operations. I outlined what had happened.
He didn’t seem very sympathetic. So I decided to transfer the problem from Rachel to the airport.
Without raising my voice, I said: “It isn’t her fault that your airport was in non-compliance with the Americans With Disabilities Act and she missed her flight because there wasn’t anyone to assist her.”
Suddenly his tone changed–and I could tell I had definitely reached him. No doubt visions of federal investigations, private lawsuits and truly bad publicity for his airport flashed across his mind.
And all this had been achieved without my making an overt threat of any kind.
He said he would see to it that she got onto another flight without having to buy another ticket.
I called Rachel to give her the good news. But a few minutes later she called me back, almost in tears.
The airline official at the departure gate was giving her a bad time: “If we have to choose between you and another passenger who has a ticket for this flight, he’ll go, not you.”
She laid out a series of other scenarios under which Rachel would remain stranded in Denver.
So once again I called the Chief of Airport Operations: “She’s being hassled by an official at the gate. Can you please send someone over there and put a stop to this nonsense?”
A few minutes later, I got another call from Rachel–this one totally upbeat.
She said that a man who identified himself only as an airport official–but wearing an expensive suit–had visited her at the gate. When the ticket-taking airline official had protested, he had cut her off.
The official had then walked Rachel and her baggage onto an otherwise fully-loaded 777 jet bound for San Francisco.
Soon she was en route to San Francisco for her urgent-care medical appointment the next day.
So if you’re having troubles with an airline:
Then cross your fingers and hope for the best.
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