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In Bureaucracy, History, Law, Law Enforcement, Military, Politics, Social commentary on June 13, 2025 at 12:13 am
In January, 2018, the White House banned the use of personal cell phones in the West Wing. The official reason: National security.
The real reason: To prevent staffers from leaking to reporters.
More ominously, well-suited men roamed the halls of the West Wing, carrying devices that pick up signals from phones that aren’t government-issued.
“Did someone forget to put their phone away?” one of the men would ask if such a device was detected. If no one said they had a phone, the detection team started searching the room.

Phone detector
The devices can tell which type of phone is in the room.
This is the sort of behavior Americans have traditionally—and correctly—associated with dictatorships
In his memo outlining the policy, then-Chief of Staff John Kelly warned that anyone who violated the phone ban could be punished, including “being indefinitely prohibited from entering the White House complex.”
Yet even these draconian methods did not end White House leaks.
White House officials still spoke with reporters throughout the day and often aired their grievances, whether about annoying colleagues or competing policy priorities.
Aides with private offices sometimes called reporters on their desk phones. Others got their cell phones and called or texted reporters during lunch breaks.
According to an anonymous White House source: “The cellphone ban is for when people are inside the West Wing, so it really doesn’t do all that much to prevent leaks. If they banned all personal cellphones from the entire [White House] grounds, all that would do is make reporters stay up later because they couldn’t talk to their sources until after 6:30 pm.”

Other sources believed that leaks wouldn’t end unless Trump started firing staffers. But there was always the risk of firing the wrong people. Thus, to protect themselves, those who leaked might well accuse tight-lipped co-workers.
Within the Soviet Union (especially during the reign of Joseph Stalin) fear of secret police surveillance was widespread—and absolutely justified.
Among the methods used to keep conversations secret:
- Turning on the TV or radio to full volume.
- Turning on a water faucet at full blast.
- Turning the dial of a rotary phone to the end—and sticking a pencil in one of the small holes for numbers.
- Standing six to nine feet away from the hung-up receiver.
- Going for “a walk in the woods.”
- Saying nothing sensitive on the phone.
The secret police (known as the Cheka, the NKVD, the MGB, the KGB, and now the FSB) operated on seven working principles:
- Your enemy is hiding.
- Start from the usual suspects.
- Study the young.
- Stop the laughing.
- Rebellion spreads like wildfire.
- Stamp out every spark.
- Order is created by appearance.
Trump has always ruled through bribery and fear. He’s bought off (or tried to) those who might cause him trouble—like porn actress Stormy Daniels. And he’s threatened or filed lawsuits against those he couldn’t or didn’t want to bribe—such as contractors who have worked on various Trump properties.
But Trump couldn’t buy the loyalty of employees working in an atmosphere of hostility—which breeds resentment and fear. And some of them took revenge by sharing with reporters the latest crimes and follies of the Trump administration.
The more Trump waged war on the “cowards and traitors” who worked most closely with him, the more some of them found opportunities to strike back. This inflamed Trump even more—and led him to seek even more repressive methods against his own staffers.
This proved a no-win situation for Trump.
The results were twofold:
- Constant turnovers of staffers—with their replacements having to undergo lengthy background checks before coming on; and
- Continued leaking of embarrassing secrets by resentful employees who stayed.
**********
As host of NBC’s “The Apprentice,” Trump became infamous for booting off contestants with the phrase: “You’re fired.” In fact, he so delighted in using this that, in 2004, he tried to gain trademark ownership of it.
But the U.S. Patent and Trademark Office rejected his application. American copyright law explicitly prohibits copyright protections for short phrases or sayings.
Upon taking office as President, Trump bullied and insulted even White House officials and his own handpicked Cabinet officers. This resulted in an avalanche of firings and resignations.
The first two years of Trump’s White House saw more firings, resignations, and reassignments of top staffers than any other first-term administration in modern history. His Cabinet turnover exceeded that of any other administration in the last 100 years.
In 1934, Soviet dictator Joseph Stalin, seeing imaginary enemies everywhere, ordered a series of purges that lasted right up to the German invasion in 1941.
No one was safe from execution—not even the men who slaughtered as many as 20 to 60 million.
Fittingly, for all the fear he inspired, Stalin was plagued by paranoia. He lived in constant fear of assassination. Although surrounded by bodyguards, he distrusted even them.
Thus Stalin, who had turned the Soviet Union into a vast prison, became its leading prisoner.
Similarly, Donald Trump daily proved the accuracy of the age-old warning: “You can build a throne of bayonets, but you can’t sit on it.”
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In Bureaucracy, History, Law, Law Enforcement, Military, Politics, Social commentary on June 12, 2025 at 12:20 am
Donald Trump has often been compared to Adolf Hitler. But his reign bears far more resemblance to that of Joseph Stalin.
Germany’s Fuhrer, for all his brutality, maintained a relatively stable government by keeping the same men in office—from the day he took power on January 30, 1933, to the day he blew out his brains on April 30, 1945.

Adolf Hitler
Bundesarchiv, Bild 146-1990-048-29A / CC-BY-SA 3.0 [CC BY-SA 3.0 de (https://creativecommons.org/licenses/by-sa/3.0/de/deed.en)%5D
Heinrich Himmler, a former chicken farmer, remained head of the dreaded, black-uniformed Schutzstaffel, or Protection Squads, known as the SS, from 1929 until his suicide in 1945.
In April, 1934, Himmler was appointed assistant chief of the Gestapo (Secret State Police) in Prussia, and from that position he extended his control over the police forces of the whole Reich.
Hermann Goering, an ace fighter pilot in World War 1, served as Reich commissioner for aviation and head of the newly developed Luftwaffe, the German air force, from 1935 to 1945.
And Albert Speer, Hitler’s favorite architect, held that position from 1933 until 1942, when Hitler appointed him Reich Minister of Armaments and War Production. He held that position until the Third Reich collapsed in April, 1945.
Soviet Premier Joseph Stalin, by contrast, purged his ministers constantly. For example: From 1934 to 1953, Stalin had no fewer than three chiefs of his secret police, then named the NKVD:
- Genrikh Yagoda – (July 10, 1934 – September 26, 1936)
- Nikolai Yezhov (September 26, 1936 – November 25, 1938) and
- Lavrenty Beria (November, 1938 – March, 1953).
Stalin purged Yagoda and Yezhov, with both men executed after their arrest.

Joseph Stalin
He reportedly wanted to purge Beria, too, but the latter may have acted first. There has been speculation that Beria slipped warfarin, a blood-thinner often used to kill rats, into Stalin’s drink, causing him to die of a cerebral hemorrhage.
Stalin’s record for slaughter far eclipses that of Hitler.
For almost 30 years, through purges and starvation caused by enforced collections of farmers’ crops, Stalin slaughtered 20 to 60 million people.
The 1930s were a frightening and dangerous time to be alive in the Soviet Union. In 1934, Stalin, seeing imaginary enemies everywhere, ordered a series of purges that lasted right up to the German invasion in 1941.
An example of Stalin’s paranoia occurred one day while the dictator walked through the Kremlin corridors with Admiral Ivan Isakov. Officers of the NKVD (the predecessor to the KGB) stood guard at every corner.
“Every time I walk down the corridors,” said Stalin, “I think: Which one of them is it? If it’s this one, he will shoot me in the back. But if I turn the corner, the next one can shoot me in the face.”
Another Russian-installed tyrant who has sought to rule by fear: President Donald J. Trump.
In fact, he admitted as much to journalist Bob Woodward during the 2016 Presidential race: “Real power is—I don’t even want to use the word—fear.”

Donald Trump
As a Presidential candidate, Trump repeatedly used Twitter to attack hundreds of real and imagined enemies in politics, journalism, TV and films.
As President, he continued to insult virtually everyone, verbally and on Twitter. His targets included Democrats, Republicans, the media, foreign leaders and even members of his Cabinet.
In Russian, the word for “purge” is “chistka,” for “cleansing.” Among the victims of Trump’s recurring chistkas:
- Sally Yates – Assistant United States Attorney General
- James Comey – FBI Director
- Andrew McCabe – FBI Deputy Director
- Jeff Sessions – United States Attorney General
- Rachel Brand – Associate United States Attorney General
- Randolph “Tex” Alles – Director of the United States Secret Service
- Krisjen Nielsen – Secretary of the Department of Homeland Security
In his infamous political treatise, The Prince, Niccolo Machiavelli, the Florentine statesman, asked: “Is it is better to be loved or feared?”
And he answered it thus:
“The reply is, that one ought to be both feared and loved, but as it is difficult for the two to go together, it is much safer to be feared than loved.
“For it may be said of men in general that they are ungrateful, voluble, dissemblers, anxious to avoid danger and covetous of gain; as long as you benefit them, they are entirely yours….
“And the prince who has relied solely on their words, without making other preparations, is ruined….
“And men have less scruple in offending one who makes himself loved than one who makes himself feared; for love is held by a chain of obligations which, men being selfish, is broken whenever it serves their purpose; but fear is maintained by a dread of punishment which never fails.”
But Machiavelli warned about relying primarily on fear: “Still, a prince should make himself feared in such a way that if he does not gain love, he at any rate avoids hatred, for fear and the absence of hatred may well go together.”
**********
Donald Trump has violated that counsel throughout his life. He not only makes enemies, he revels in doing so—and in the fury he has aroused.
Filled with a poisonous hatred that encompasses almost everyone, Trump, as Presidential candidate and President, repeatedly played to the hatreds of his Right-wing base.
As first-mate Starbuck said of Captain Ahab in Herman Melville’s classic novel, Moby Dick: “He is a champion of darkness.”
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In Bureaucracy, History, Law, Law Enforcement, Politics, Social commentary on August 27, 2019 at 12:15 am
From the beginning of his Presidency, Donald Trump aroused fear—based not only of what he might do, but that he might be mentally unbalanced. Consider:
His egomania is literally stamped on his properties. Of the 515 entities he owns, 268 of them—52%—bear his last name. He often refers to his properties as “the swankiest,” “the most beautiful.”
Among the flattering references he’s made to himself:
- “My fingers are long and beautiful, as, it has been well documented, are various other parts of my body.”
- “I think the only difference between me and the other candidates is that I’m more honest and my women are more beautiful.”
- “My Twitter has become so powerful that I can actually make my enemies tell the truth.”
- “My IQ is one of the highest—and you all know it.”
Trump has never been charged with incest, but he’s repeatedly made sexually inappropriate comments about his daughter, Ivanka:
- “Yeah, she’s really something, and what a beauty, that one. If I weren’t happily married and, ya know, her father …
- ”When Trump appeared on the Dr. Oz Show, he was joined on stage by Ivanka. After they kissed, Dr. Oz said: “It’s nice to see a dad kiss his daughter.” Trump: “I kiss her every chance I get.” The remark was edited before the show aired.
- When asked how he would react if Ivanka, a former teen model, posed for Playboy, Trump replied: “I don’t think Ivanka would do that, although she does have a very nice figure. I’ve said if Ivanka weren’t my daughter, perhaps I’d be dating her.”
- “You know who’s one of the great beauties of the world, according to everybody? And I helped create her. Ivanka. My daughter, Ivanka. She’s six feet tall, she’s got the best body.”
I
Ivanka Trump
Trump delights in inflicting personal cruelties. From June 15, 2015, when he launched his Presidential campaign, until October 24, 2016, Trump fired almost 4,000 angry, insulting tweets at 281 people and institutions that had somehow offended him.
The New York Times needed two full pages of its print edition to showcase them.
At his campaign rallies, he often encouraged Right-wing thugs to attack dissenters, even claiming he would pay their legal expenses.
As President, Trump has repeatedly used Twitter to attack hundreds of real and imagined enemies in politics, journalism, TV and films.
He has bullied and publicly insulted even White House officials and his own handpicked Cabinet officers:
- Trump waged a Twitter-laced feud against Jeff Sessions, his Attorney General. Sessions’ “crime”? Recusing himself from investigations into well-established ties between Russian Intelligence agents and members of Trump’s Presidential campaign. Trump fired him on November 7, 2018, the day after Democrats retook the House of Representatives in the mid-term elections.
- Trump repeatedly humiliated Chief of Staff Reince Priebus: “He’s like a little rat. He just scurries around.” At one meeting, Trump ordered him to kill a fly that was buzzing about. On July 28, 2017, six months after taking the job, Priebus resigned.
- Trump similarly tongue-lashed Priebus’ replacement, former Marine Corps General John Kelly. Trump was angered by Kelly’s efforts to limit the number of advisers who had unrestricted access to him. Kelly told colleagues he had never been spoken to like that during 35 years of military service—and wouldn’t tolerate it again.
- After Trump gave sensitive Israeli intelligence to Russian ambassador Sergey Kislyak, his national security advisor, H.R. McMaster, denied this had happened. Trump then contradicted McMaster in a tweet: “As president, I wanted to share with Russia (at an openly scheduled WH meeting) which I have the absolute right to do, facts pertaining to terrorism and airline flight safety.”

Donald Trump
This bullying has resulted in the highest turnover of White House staff in modern history.
Referencing Trump’s Presidency, Tom McCarthy, national affairs correspondent for the British newspaper, The Guardian, wrote on November 30, 2018:
“The current president has seen crowds where none exist, deployed troops to answer no threat, attacked national institutions—the military, the justice department, the judiciary, the vote, the rule of law, the press—tried to prosecute his political enemies, elevated bigots, oppressed minorities, praised despots while insulting global allies and wreaked diplomatic havoc from North Korea to Canada.
“He stays up half the night watching TV and tweeting about it, then wakes up early to tweet some more, in what must be the most remarkable public diary of insecurity, petty vindictiveness, duplicity and scattershot focus by a major head of state in history.”
On March 4, 2017, less than two months after taking office as President, Trump—offering absolutely no evidence—accused former President Barack Obama of illegally tapping his Trump Tower phones prior to the election:
“Terrible! Just found out that Obama had my ‘wires tapped’ in Trump Tower just before the victory. Nothing found. This is McCarthyism!”
“Is it legal for a sitting President to be ‘wire tapping’ a race for president prior to an election? Turned down by court earlier. A NEW LOW!”
“How low has President Obama gone to tapp my phones during the very sacred election process. This is Nixon/Watergate. Bad (or sick) guy!”
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In Bureaucracy, History, Law, Military, Politics, Social commentary on September 1, 2016 at 12:07 am
As the 2016 Presidential race gets ever closer to the finish, it’s well to consider Donald Trump’s ideas about democracy.
In 2011, as the 2012 Presidential race began heating up, Trump didn’t have a very high opinion of Mitt Romney, the man who then seemed the likely Republican nominee for President.
On April 17, 2011, toying with the idea of entering the Presidential race himself, the always self-promoting Trump said this about Romney, the former Massachusetts governor and GOP candidate:
“He’d buy companies. He’d close companies. He’d get rid of jobs. I’ve built a great company. I’m a much bigger businessman and have a much, much bigger net worth. I mean my net worth is many, many, many times Mitt Romney.

Donald Trump
“Mitt Romney is a basically small-business guy, if you really think about it. He was a hedge fund. He was a funds guy. He walked away with some money from a very good company that he didn’t create. He worked there. He didn’t create it.”
Trump added that Bain Capital, the hedge fund where Romney made millions of dollars before running for governor, didn’t create any jobs. Whereas Trump claimed that he—Trump—had created “hundreds of thousands of jobs.”
So Romney himself may have been puzzled when Trump announced, on February 2, 2012: “It’s my honor, real honor, and privilege to endorse Mitt Romney” for President.
“Mitt is tough, he’s smart, he’s sharp, he’s not going to allow bad things to continue to happen to this country that we all love. So, Governor Romney, go out and get ‘em. You can do it,” said Trump.
And Romney, in turn, had his own swooning-girl moment: “I’m so honored to have his endorsement….There are some things that you just can’t imagine in your life. This is one of them.”

Mitt Romney
Throughout the 2012 Presidential race, Trump continued to “help” Romney—by repeatedly accusing President Barack Obama of not being an American citizen.
Had that been true, Obama would not have had the right to be President—since the Constitution says that only an American citizen can hold this position.
Of course, that was entirely what Trump wanted people to believe—that Obama was an illegitimate President, and deserved to be thrown out.
Come election night—and disaster for Romney. And Trump.
When it became clear that Romney was not going to be America’s 45th President, Trump went ballistic on Twitter. Among his tweets:
- More votes equals a loss…revolution!
- Lets fight like hell and stop this great and disgusting injustice! The world is laughing at us.
- We can’t let this happen. We should march on Washington and stop this travesty. Our nation is totally divided!
- The phoney electoral college made a laughing stock out of our nation. The loser one!
- He lost the popular vote by a lot and won the election. We should have a revolution in this country!
To put Trump’s rants into real-world perspective:
- According to Trump, the electoral process works when a Republican wins the Presidency. It only doesn’t work when a Democrat wins.
- “We should march on Washington” conjures up images of another Fascist–Benito Mussolini–marching on Rome at the head of his Blackshirts to seize power. Which, in a democracy, is treason.
- “The phoney electoral college made a laughing stock out of our nation. The loser one!”
This last is startling, on three counts:
First, the 2012 Republican Platform spoke lovingly about the need for preserving the Electoral College:
“We oppose the National Popular Vote Interstate Compact or any other scheme to abolish or distort the procedures of the Electoral College.
“We recognize that an unconstitutional effort to impose ‘national popular vote’ would be a mortal threat to our federal system and a guarantee of corruption as every ballot box in every state would become a chance to steal the presidency.”
Second, the loser didn’t win: He lost. With votes still being counted (as of November 8) Obama got 60,652,238. Romney got 57,810,407.
Third, in 2000, Al Gore won the popular vote (50,999,897) to George W. Bush’s 50,456,002. But Bush trounced Gore in the Electoral College (271 to 266).
Still, that meant Bush—not Gore—would head the country for the next eight years. And that was perfectly OK with right-wingers like Trump.
It was only when Obama won the Electoral College count by 332 to 206 that this was—according to Trump–a “travesty.”
And Trump’s solution if voters dare to elect someone other than Trump’s pet choice: “Revolution!”
This comes perilously close to advocating violent overthrow of the government. Otherwise known as treason–a crime traditionally punished by execution, or at least lengthy imprisonment.
When former President Andrew Jackson was close to death, he asked his doctor: What act of my administration will be most severely condemned by future Americans?

Andrew Jackson
The doctor threw out a couple of guesses.
“Not at all!” replied Jackson. “Posterity will condemn me more because I was persuaded not to hang John C. Calhoun [the South Carolina Senator who created the doctrine of “secession” that ultimately led to the Civil War] as a traitor than for any other act in my life!”
If Donald Trump inherits control of America’s nuclear weapons, future historians—if there are any—may feel that Barack Obama should have done the same for Trump.
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In Bureaucracy, Business, History, Politics, Self-Help, Social commentary on July 29, 2016 at 12:17 am
In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management.
It’s Up the Organization: How to Stop the Corporation From Stiffling People and Strangling Profits.

Though published 46 years ago, it should be required reading–for CEOs and consumers.
Don’t fear getting bogged down in a sea of boring, theory-ridden material. As Townsend writes:
“This book is in alphabetical order. Using the table of contents, which doubles as the Index, you can locate any subject on the list in 13 seconds. And you can read all I have to say about it in five minutes or less.
“This is not a book about how organizations work. What should happen in organizations and what does happen are two different things and about as far apart as they can get. THIS BOOK IS ABOUT HOW TO GET THEM TO RUN THREE TIMES AS WELL AS THEY DO.”
Comcast is the majority owner of NBC and the largest cable operator in the United States. It provides cable TV, Internet and phone service to more than 50 million customers.
So you would think that, with so many customers to serve, Comcast would create an efficient way for them to attain help when they face a problem with billing or service.
Think again.
Consider the merits of Townsend’s short chapter on “Call Yourself Up.”
Townsend advises CEOs:“Pretend you’re a customer. Telephone some part of your organization and ask for help. You’ll run into some real horror shows.”
Now, imagine what would happen if Brian L. Roberts, the CEO of Comcast, did just that.


Brian L. Roberts
First, he would find that, at Comcast, nobody actually answers the phone when a customer calls. After all, it’s so much easier to fob off customers with pre-recorded messages than to have operators directly serve their needs.
And customers simply aren’t that important–except when they’re paying their ever-inflated bills for phone, cable TV and/or Internet service.
Comcast’s revenues stood at $19.25 billion for the fourth quarter of 2015.
In 2015, Roberts earned $36.2 million in salary, options and other compensation, a 10% increase from 2014.
So it isn’t as though the company can’t afford hiring a few operators and instructing them to answer phones directly when people phone in.
But instead of being directly connected to someone able to answer his question or resolve his problem, Roberts would hear:
“Welcome to Comcast–home of Xfinity.”

Then he would hear an annoying clucking sound–followed by the same message in Spanish.
“Your call may be recorded for quality assurance.
“To make a payment now, Press 1. To continue this call, Press 2.”
Then he would hear: “For technical help, press 1, for billing, press 2. For more options, press 3.”
Assuming he pressed 2 for “billing,” he would hear:
“For payment, press 1 For balance information, press 2. For payment locations, press 3. For all other billing questions, press 4.”
Then he would be told: “Please enter the last four digits of the primary account holder’s Social Security Number.”
Then, as if he hadn’t waited long enough to talk to someone, he would get this message: “Press 1 if you would like to take a short survey after your call.”
By the time he heard that, he would almost certainly not be in a mood to take a survey. He would simply want someone to come onto the phone and answer his question or resolve his problem.
Then he would hear: “At the present time, all agents are busy”–and be electronically given an estimate by when someone might deign to answer the phone.
“Please hold for the next customer account executive.”
If he wanted to immediately reach a Comcast rep, Roberts would press the number for “sales.” A sales rep would gladly sign him up for more costly products–even if he couldn’t solve whatever problem Roberts needed addressed.
Assuming that someone actually came on, Roberts couldn’t fail to notice the unmistakable Indian accent of the rep he was now speaking with.
Not Indian as in American Indian-because that would mean his company had actually hired Americans who must be paid at least a minimum American wage for their services.
No, Comcast, like many other supposedly patriotic corporations, “outsources” its “customer service support team” to the nation, India.
After all, if the “outsourced” employees are getting paid a pittance, the CEO and his top associates can rake in all the more.
Of course, the above scenario is totally outlandish–and is meant to be.
Who would expect the wealthy CEO of a major American corporation to actually wait in a telephone queue like an ordinary American Joe or Jane?
That would be like expecting the chief of any major police department to put up with hookers or panhandlers on his own doorstep.
For the wealthy and the powerful, there are always underlings ready and willing to ensure that their masters do not suffer the same indignities as ordinary mortals.
Such as the ones who sign up for Comcast TV, cable or Internet services.
AIRLINE PASSENGER RIGHTS, AIRLINES, AIRTRAN, AMERICAN AIRLINES, AMERICAN CUSTOMER SATISFACTION INDEX, BC NEWS, BUSINESS INSIDER, CBS NEWS, CNNX THE NEW YORK TIMES, CONSUMER RIGHTS, DAVE CARROLL, DELTA AIRLINES, FACEBOOK, ITUNES, JETBLUE AIRWAYS, KGB, LEISHA HAILEY, NBC NEWS, NICCOLO MACHIAVELLI, SOUTHWEST AIRLINES, THE LOS ANGELES TIMES, THE PRINCE, THE WASHINGTON POST, TWITTER, UNITED BREAKS GUITARS, US AIRWAYS, YOUTUBE
In Business, History, Law, Social commentary on November 18, 2014 at 12:05 am
The concept of “consumer rights” has not yet reached the airline industry.
Under Federal law, as enforced by the Federal Aviation Administration, airline passengers have only the following guaranteed rights:
If your flight is delayed (such as by bad weather) and you’re stuck on the tarnac:
- Tarnac delays cannot exceed three hours. You can leave the plane if you choose after that.
- Food and water must be available after the plane has been stuck on the tarnac for two hours.
- The airline must service toilets, keep air conditioning on, and keep trash cans clean.
In addition, the U.S. government mandates these “rights” for air travelers:
- Compensation when you’re bumped due to overbooking –and for no other reason.
- An airline must accept lost/damaged baggage liability up to $3,000 in depreciated value per passenger for a domestic flight (limits on international flights are either about $1,700 or $635, depending on which rule applies).
Beyond those, all you can claim is what’s in each airline’s “contract of carriage.” Those contracts are–naturally–heavily biased toward airlines, not customers.
Given that the law–and the Congressmen who create it–is still largely owned by the airlines, you, as a customer, are forced to make do with the weapons at hand.
These essentially boil down to two:
- Threatening the airlines with bad publicity; and
- Threatening the airlines with a private or class-action lawsuit.
In both cases, it’s best to first contact the highest-ranking officials in the airline company.
There are two reasons for this:
- They have the most to lose, and
- They have the power to redress your complaint.
You can try to reach the CEO or one of his assistants during the time of the incident. But, most likely, this will happen afterwards.
If a mini-Hitler of an airline steward decides to eject you because s/he doesn’t like your clothes or request for help, there’s nothing you can do about it.
If you physically resist, you will almost certainly be arrested and charged with some version of domestic terrorism. You’ll be shipped off to jail and forced to defend yourself against the bogus charge.

Even if the authorities decide to not prosecute, you’ll have to spend at least several hundred dollars on legal representation.
And, of course, the airlines won’t care. They won’t be spending a dime on your prosecution–that will be paid for by the local U.S. Attorney’s (federal prosecutor’s) office.
Niccolo Machiavelli, the father of political science, wisely advised in The Prince:
“A prince…must imitate the fox and the lion, for the lion cannot protect himself from traps, and the fox cannot defend himself from wolves. One must therefore be a fox to avoid traps, and a lion to frighten wolves.”
This is definitely the time to take on the trappings of a fox. However painful it is to swallow the insult at the time it’s given, don’t give the airlines an excuse to have you arrested.
Take your revenge afterward. That’s what musician Dave Carroll did.
Carroll alleged that, in 2008, he and fellow passengers saw United Airlines’ baggage-handling crew throwing guitars on the tarmac in Chicago O’Hare. He arrived at Omaha, Nebraska, his destination to discover that the neck of his $3,500 Taylor guitar had been broken.
Carroll complained to three United employees, but they proved indifferent. He filed a claim with the airline–but was told he was ineligible for compensation.

The reason? He had not filed the claim within the company’s stipulated “standard 24-hour timeframe.”
Carroll turned to his musical roots for a remedy. He wrote a song, “United Breaks Guitars,” and turned it into a music video which he posted on YouTube and iTunes in July, 2009.
Click here: United Breaks Guitars – YouTube
The song went viral, and became a public relations nightmare for the airline.
The Sunday Times reported that, four days after the video’s posting, United Airlines’ stock price fell 10% costing stockholders about $180 million in value.
Most customers, admittedly, aren’t musicians. For them–short of suing–the weapons of choice will be:
- The phone
- Letters
- The Internet
- Consumer protection organizations that can be enlisted
Let’s start with the first: The phone.
Most customers assume the place to take their anger is the airline Customer Service desk. And the airlines encourage people to do just that.
Don’t do it.
Customer Service is staffed by people who may ooze compassion but who aren’t authorized to do anything on your behalf. And of course they’ll be well-versed in the standard airline excuses for why your request is denied.
(Think of Dave Carroll and the excuse United’s reps offered him: You didn’t file your claim within 24 hours.)
Even if they truly want to help you, they’ll find themselves outranked at every level.
So take your complaint to someone who has the authority to resolve it. This means, preferably, the CEO of the airline, or at least one of his executive colleagues.
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PRESIDENTS RULE BY CONSENT, DICTATORS RULE BY FEAR: PART TWO (END)
In Bureaucracy, History, Law, Law Enforcement, Military, Politics, Social commentary on June 13, 2025 at 12:13 amIn January, 2018, the White House banned the use of personal cell phones in the West Wing. The official reason: National security.
The real reason: To prevent staffers from leaking to reporters.
More ominously, well-suited men roamed the halls of the West Wing, carrying devices that pick up signals from phones that aren’t government-issued.
“Did someone forget to put their phone away?” one of the men would ask if such a device was detected. If no one said they had a phone, the detection team started searching the room.
Phone detector
The devices can tell which type of phone is in the room.
This is the sort of behavior Americans have traditionally—and correctly—associated with dictatorships
In his memo outlining the policy, then-Chief of Staff John Kelly warned that anyone who violated the phone ban could be punished, including “being indefinitely prohibited from entering the White House complex.”
Yet even these draconian methods did not end White House leaks.
White House officials still spoke with reporters throughout the day and often aired their grievances, whether about annoying colleagues or competing policy priorities.
Aides with private offices sometimes called reporters on their desk phones. Others got their cell phones and called or texted reporters during lunch breaks.
According to an anonymous White House source: “The cellphone ban is for when people are inside the West Wing, so it really doesn’t do all that much to prevent leaks. If they banned all personal cellphones from the entire [White House] grounds, all that would do is make reporters stay up later because they couldn’t talk to their sources until after 6:30 pm.”
Other sources believed that leaks wouldn’t end unless Trump started firing staffers. But there was always the risk of firing the wrong people. Thus, to protect themselves, those who leaked might well accuse tight-lipped co-workers.
Within the Soviet Union (especially during the reign of Joseph Stalin) fear of secret police surveillance was widespread—and absolutely justified.
Among the methods used to keep conversations secret:
The secret police (known as the Cheka, the NKVD, the MGB, the KGB, and now the FSB) operated on seven working principles:
Trump has always ruled through bribery and fear. He’s bought off (or tried to) those who might cause him trouble—like porn actress Stormy Daniels. And he’s threatened or filed lawsuits against those he couldn’t or didn’t want to bribe—such as contractors who have worked on various Trump properties.
But Trump couldn’t buy the loyalty of employees working in an atmosphere of hostility—which breeds resentment and fear. And some of them took revenge by sharing with reporters the latest crimes and follies of the Trump administration.
The more Trump waged war on the “cowards and traitors” who worked most closely with him, the more some of them found opportunities to strike back. This inflamed Trump even more—and led him to seek even more repressive methods against his own staffers.
This proved a no-win situation for Trump.
The results were twofold:
**********
As host of NBC’s “The Apprentice,” Trump became infamous for booting off contestants with the phrase: “You’re fired.” In fact, he so delighted in using this that, in 2004, he tried to gain trademark ownership of it.
But the U.S. Patent and Trademark Office rejected his application. American copyright law explicitly prohibits copyright protections for short phrases or sayings.
Upon taking office as President, Trump bullied and insulted even White House officials and his own handpicked Cabinet officers. This resulted in an avalanche of firings and resignations.
The first two years of Trump’s White House saw more firings, resignations, and reassignments of top staffers than any other first-term administration in modern history. His Cabinet turnover exceeded that of any other administration in the last 100 years.
In 1934, Soviet dictator Joseph Stalin, seeing imaginary enemies everywhere, ordered a series of purges that lasted right up to the German invasion in 1941.
No one was safe from execution—not even the men who slaughtered as many as 20 to 60 million.
Fittingly, for all the fear he inspired, Stalin was plagued by paranoia. He lived in constant fear of assassination. Although surrounded by bodyguards, he distrusted even them.
Thus Stalin, who had turned the Soviet Union into a vast prison, became its leading prisoner.
Similarly, Donald Trump daily proved the accuracy of the age-old warning: “You can build a throne of bayonets, but you can’t sit on it.”
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