Posts Tagged ‘FBI’
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In Bureaucracy, Business, Self-Help on November 6, 2013 at 12:56 am
So you’ve spent the last half-hour or more on the phone, listening to one recorded message after another (and probably a symphony of bad music).
And you’re no closer to solving the problem that caused you to phone the company/agency in the first place.

What to do?
- Go on the Internet and look up the company’s/agency’s website. Look for links to their Board of Directors. Often enough you’ll get not only their names but their bios, phone numbers and even email addresses.
- Start looking at the bottom of the website page. Many companies/agencies put this information there–and usually in small print.
- Look for the names of officials who can help you. That means the ones at the top–or at least high enough so you can be sure that whoever responds to your call/letter/email has the necessary clout to address your problem.
- If you call, don’t ask to speak directly with Mr. Big–that’s not going to happen. Ask to speak with Mr. Big’s secretary, who is far more accessible.
- Keep your tone civil, and try to make your call as brief as possible. Don’t go into a lot of background about all the problems you’ve been having getting through to someone.
- Give the gist and ask for a referral to someone who can help resolve your problem.
- If the secretary needs more time to study the problem before referring you to someone else, be patient. Answer any questions asked–such as your name, address, phone number and/or email.
- State–specifically–what you want the company to do to resolve your problem. If you want a refund or repairs for your product, say so.
- Too many consumers don’t specify what they want the company to do–they’re so caught up in their rage and frustration that this completely escapes them.
- Be reasonable. If you want a refund, then don’t ask for more money than you paid for the product. If you want to return a product for an exchange, don’t expect the company to give you a new one with even more bells and whistles–unless you’re willing to pay the difference in price.
- If you want an agency to investigate your complaint, don’t expect them to drop everything else and do so instantly. Give them time to assess your information and that supplied by others.
- It’s usually possible to get one agency to sit on another–if you can make a convincing case that it’s in that secondary agency’s best interests to do so. If you’ve been roughed up by local police for no good reason, you can file a complaint with that department–-and the FBI and U.S. Attorney’s Office (federal prosecutor) to investigate.
- That doesn’t guarantee they will resolve your problem. But if you can show that the cops have violated several Federal civil rights laws, the odds are that someone will take a serious look at your complaint.
- If a company/agency official has acted so outrageously that the company/agency might now be held liable for his actions, don’t be afraid to say so. But don’t threaten to sue. Just point out that the employee has acted in such a way as to jeopardize the company’s/agency’s reputation for integrity/efficiency and that the organization is not well-served by such behavior.
- Whoever reads your letter/email will instantly realize the legal implications of what you’re saying–and, in most cases, will take quick action to head off a lawsuit by trying to satisfy your request. The foremost priority of every bureaucracy is to ensure its own survival.
- Give the CEO’s secretary at least one to two days to get back to you. Remember: Resolving your problem isn’t the only task she needs to complete.
- If you’re writing the CEO, make sure you use his full name and title–and that you spell both correctly. People don’t get to be CEOs without a huge sense of ego. Nothing will turn him off faster than your failing to get his name and title exactly right.
- As in the case with his secretary, be brief–no more than a page and a half. Outline the problem you’re having and at least some (though not necessarily all) of the steps you’re taken to get it resolved.
- Then state what you want the company to do. Again, be fair and reasonable.
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In Bureaucracy, Business, Self-Help on November 5, 2013 at 1:15 am
How many times have you called a government agency or company and instantly found yourself put on hold?
To add insult to injury, you usually wind up serenaded by recorded music that would be totally forgettable if it weren’t so unforgivably irritating.
And every 30 seconds or so a recorded voice comes on to assure you: “Your call is very important to us.”
Have you ever wondered: “If my call is so important to you, why aren’t you answering it?”

The truth is that most companies and government agencies don’t want their employees speaking with the customers who make their existence a reality.
Having your questions answered by another human being requires the company/agency to assign–and pay–people to do just that.
Most hiring managers don’t want to hire any more people than they absolutely have to. They want to siphon off as much of the company’s profits for themselves as possible.
And assigning people to answer customers’ calls means that many of those calls will take time to answer, because some problems can’t be solved in a matter of seconds. To a bean-counting executive, time is money.
Even government agencies like police departments don’t want to spend any more time than necessary taking the calls of those who need to reach them.
Even calls to 911 can leave you talking to no one, with only a recorded message telling you to wait until someone deigns to speak with you.
That’s why many bureaucracies arrange that when you call for help, you’re fobbed off with a recorded message telling you to visit the company’s or agency’s website.
This assumes, of course, that
- You have a computer; and
- If you do, you also have Internet access.
If you
- Don’t have a computer; or
- You have a computer but don’t have Internet access; or
- You do have Internet access but the service is down,
you’re flat out of luck.
And the agency/company couldn’t care less.
But it need not be this way.
Companies and agencies can treat their customers with respect for their time and need for help.
That’s why companies that genuinely seek to address the questions and concerns of their customers reap strong customer loyalty–and the profits that go with it.
One of these is LG, which produces mobile phones, TVs, audio/video appliances and computer products.
LG actually offers an 800 Customer Care number that’s good 24-hours a day.
Its call center is staffed with friendly, knowledgeable people who are willing to take the time to answer customer questions and guide them through the steps of setting up the appliances they’ve bought.
Another company that dares to have human beings stand behind its products–and explain how to use them–is The Sharper Image.
Recently, Dave, a friend of mine, bought an electronic alarm clock that allows you to wake up to a variety of exotic souds–such as a thunderstorm, the seashore, chirping birds or foghorns.
A brochure on how to set the alarm and sounds came with the clock, but Dave couldn’t make sense of it. Luckily, there was an 800 number given in the brochure for those who needed to be walked through the necessary steps.
Dave called The Sharper Image and quickly found himself connected with a friendly and knowledgeable customer care rep. She clearly and patiently explained what he needed to do to choose which sounds he wanted to awaken to.
And then she just as patiently repeated that list of steps while he quickly typed them up for future use if he forgot what to do.
Such an approach to customer service is not new–just extremely rare these days.
In his 1970 bestselling primer on business management, Up the Organization, Robert Townsend offered the following advice to company CEOs: “Call yourself up.”
“When you’re off on a business trip or a vacation,” writes Townsend, “pretend you’re a customer. Telephone some part of your organization and ask for help. You’ll run into real horror shows.
“Don’t blow up and ask for name, rank and serial number–you’re trying to correct, not punish. Just suggest to the manager (through channels, dummy) that he make a few test calls himself.”
So how do you cope with agencies/companies that don’t care enough to help their customers?
I’ll address that in my next column.
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In Bureaucracy, History, Politics on October 4, 2013 at 12:01 am
For a half-century, Republicans have been damning the very government they lust to control.
Consider this choice comment from Mitt Romney supporter Ted Nugent:
“I spoke at the NRA and will stand by my speech. It’s 100 percent positive. It’s about we the people taking back our American dream from the corrupt monsters in the federal government under this administration, the communist czars he [President Barack Obama] has appointed.”
Romney, of course, refused to disavow the slander Nugent cast over every man and woman working on behalf of the American people.
Romney and his fellow Republicans salivate at every vile charge they can hurl at the very government they lust to control.
As in the case of Senator Joseph McCarthy, no slander is too great if it advances their path to power.
But there are others–living or at least working in Washington, D.C.–who simply go about their jobs with quiet dedication. And they leave slanderous, self-glorifying rhetoric to Right-wing politicians.
One of these unsung heroes was Stephen Tyrone Johns, a security guard at the United States Holocaust Memorial Museum.

On June 10, 2009, Johns, 39, was shot and killed by James Wenneker von Brunn, a white supremist and Holocaust denier. Brunn was himself shot and wounded by two other security guards who returned fire.
While in jail awaiting his trial, von Brunn–who was 88–died on January 6, 2010.
To work in Washington, D.C., is to realize that this city ranks–with New York City–at the top of Al Qaeda’s list of targets.
No one knows this better than the agents of the United States Secret Service, who protect the President, Vice President, their families and the White House itself 24 hours a day.

Prior to 9/11, visiting the White House was assumed to be an American right. No longer.
Today, if you want to tour the Executive Mansion, you quickly learn there are only two ways to get in:
- Through a special pass provided by your Congressman; or
- By someone connected with the incumbent administration.
Congressmen, however, have a limited number of passes to give out. And most of these go to people who have put serious money into the Congressman’s re-election campaigns.
And the odds that you’ll know someone who works in the White House–and who’s willing to offer you an invitation–are even smaller than those of knowing a Congressman.
But even that isn’t enough to get you through the White House door.
You’ll have to undergo a Secret Service background check. And that requires you to submit the following information in advance of your visit:
- Name
- Date of birth
- Birthplace
- Social Security Number
And be prepared to leave a great many items at your hotel room. Among these:
- Cameras or video recorders
- Handbags, book bags, backpacks or purses
- Food or beverages, tobacco products, personal grooming items (i.e. makeup, lotion, etc.)
- Strollers
- Cell phones
- Any pointed objects
- Aerosol containers
- Guns, ammunition, fireworks, electric stun guns, mace, martial arts weapons/devices, or knives of any size
Visitors enter the White House–after showing a government-issued ID card such as a driver’s license–from the south side of East Executive Avenue.
After passing through the security screening room, they walk upstairs to the first door and through the East, Green, Blue, Red and State Dining rooms.
Secret Service agents quietly stand post in every room–unless they’re tasked with explaining the illustrious history of each section of the White House.
Like everyone else who lives/works there, the Secret Service fully appreciates the incredible sense of history that radiates throughout the building.
This is where
- Abraham Lincoln signed the Emancipation Proclomation;
- Franklin Roosevelt directed the United States to victory in World War II;
- John F. Kennedy stared down the Soviets during the Cuban Missile Crisis.

But even the generally unsmiling Secret Service agents have their human side.
While touring the East Wing of the White House, I asked an agent: “Is the East Room where President Nixon gave his farewell speech?” on August 9, 1974.
“I haven’t been programmed for that information,” the agent joked, inviting me to ask a question he could answer.
Another guest asked the same agent if he enjoyed being a Secret Serviceman.
To my surprise, he said that this was simply what he did for a living. His real passion, he said, was counseling youths.
“If you love something,” he advised, “get a job where you can do it. And if you can’t get a job you’re passionate about, get a job so you can pursue your passion.”
Of the more than 2.65 million civilian employees of the executive branch, more than 800,000 have been sent home without pay.
These men and women aren’t faceless “bureaucrats,” as Right-wingers would have people believe. They are hustands and wives, fathers and mothers. They have bills to pay, just like everyone else.
Many of them, such as agents of the FBI and Secret Service, have taken an oath to defend the United States Constitution–with their lives if necessary.
And they now face the dread of going for weeks or even months without a paycheck–as pawns in another Right-wing case of: “My way or no way.”
They deserve a better break–and so do all those who cherish liberty.
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In Bureaucracy, History, Law, Politics on October 3, 2013 at 12:06 am
Listen to almost any Republican and you’re almost certain to hear how much he hates and despises “Washington.”
To hear Right-wingers tell it, you might believe that “Washington” is:
- The capitol of an enemy nation;
- A cesspool of corrupt, power-hungry men and women slavering to gain dictatorial control over the life of every American;
- A center of lethal contagion which, like ancient Carthage, should be burned to the ground and its inhabitants destroyed or scattered.
All that prevents “Washington” from gaining absolute power–so claim Republicans–is the Republican Party.
But others who live or work in Washington, D.C. take a far different view of their city and the duties they perform.
These men and women will never call a press conference or rake in millions in “political contributions” (i.e., legalized bribes) for promising special privileges to special interests.
Many of them work for the National Park Service. Every national monument–and Washington is speckled with monuments–has several of these employees assigned to it.
Their duties are to protect the monuments and offer historical commentary to the public.
One such employee regularly addresses visitors to Ford’s Theater–known worldwide as the scene of President Abraham Lincoln’s assassination.
George (a pseudonym) opens his lecture by raising the question every member of the audience wants answered: How much of Ford’s Theater remains intact from the night of Lincoln’s murder–April 14, 1865?
And the answer is: Only the exterior of the building.

After Lincoln’s assassination, enraged Union soldiers converted the interior of the building into a military command center. That meant ripping out all the seats for spectators and the stage for actors.
The stage and seats–even the “Presidential Box” where Lincoln sat–have all been reproduced for a modern audience.
As George talks, you can tell that, for him, this is no typical day job. He realizes that, renovated or not, Ford’s Theater remains saturated with history. And he clearly feels privileged to share that history with others.
George explains that Presidential assassin John Wilkes Booth did not sneak into the theater. He didn’t have to–as a celebrity actor, he received the sort of favored treatment now accorded Lindsay Lohan.
Another monument where you will find Park Ranger guides is the Vietnam Veterans Memorial.
Completed in 1982, it receives about 3 million visitors a year. Adorning the Wall, in columns that seem to reach endlessly to the sky, are the names of the 58,195 soldiers who gave their lives during the Vietnam War.
That struggle–from 1961 to 1975–proved the most divisive American conflict since the Civil War.

On the day I visited the memorial, groups of elementary schoolchildren passed by. They were jabbering loudly, seemingly oblivious to the terrible sacrifice the Wall was meant to commemorate.
But their adult chaperones realized its significance, and ordered the children to quiet down.
I asked a nearby Park Ranger: “Do you feel people now respond differently to the Wall, as we get further away from the Vietnam war?”
“No,” he answered. He felt that today’s visitors showed the same reverence for the monument and for the losses it had been created to honor as those who had first come in the early 1980s.
And it may well be true: I saw many tiny American flags and wreaths of flowers left at various points along the Wall, which stretches across 250 feet of land on the Mall.
When thinking about “Washington,” it’s essential to remember that this city–along with New York City–remains at the top of Al Qaeda’s target list.
Those who choose to live and/or work here do so in the potential shadow of violent death.
Anytime you enter a Federal building, be prepared to undergo a security check.
In most agencies–such as the Department of Agriculture–you simply place your bags or purses into an X-ray machine similar to those found at airports, and walk through a magnetometer. If no alarms sound, you collect your valuables and pass on through.
Such machines are, of course, nammed by armed security guards. And they stand sentinel at every conceivable Federal building–such as the Supreme Court, the Department of Justice, the Smithsonian Museum, the Pentagon and the U.S. Holocaust Memorial Museum.
These men and women must daily inspect the bodies and handbags of the 15 million people who visit Washington, D.C. annually, generating $5.24 billion dollar in revenues.
This means repeating the same screening gestures countless times–looking through X-ray machines at bags or coats, and running an electronic “wand” up and down those people whose clothing gives off signs of metallic objects.

It also means projecting a smiling, friendly demeanor towards those same people–many of whom are in a rush and/or resent being electronically sniffed over.
And every security guard knows this: It’s only a matter of time before the next terrorist shows up.
On June 10, 2009, just that happened at the United States Holocaust Memorial.
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In Bureaucracy, History, Law, Politics on October 2, 2013 at 2:45 am
To hear many political pundits tell it, the shutdown of the Federal Government is the result of “political dysfunction,” as if everybody in Congress were tripping on LSD.
This is not only untrue but misleading.
The truth is that the shutdown is the result of yet another ruthless attempt by Right-wing Republicans to obtain absolute power.
When they can obtain it at the ballot box, they rule as though by divine right. When they can’t obtain it at election time, they try to obtain it through intimidation.
Thus, in 1992 and 1996, their Presidential candidates–President George H.W. Bush and Senator Bob Dole, respectively–couldn’t defeat Bill Clinton.
So Republicans mounted an inquisition into a failed land deal that occurred before Clinton was first elected President. This investigation spanned the length of the Clinton Presidency and produced no evidence or indictments of criminal activity.
It did, however, turn up the salacious news that Clinton had actually enjoyed several instances of oral sex courtesy of a libidinous White House intern named Monica Lewinsky.
Unable to defeat Clinton at election time, and unable to find any actual criminal wrongdoing on his part, Right-wing Republicans tried to drive him out of office by impeachment.
The effort failed, and Clinton stayed in the White House until his term expired in 2001.
Then, as now, it was members of the House of Representatives who were the driving force.
Now, fast forward to the present: Republicans have made it their mission to deprive millions of Americans of health care. They have voted 42 times to repeal or undermine the Affordable Care Act, better known as Obamacare.
And they have made its elimination the focus of their threats to shut down the government unless they get their way.
Yet, consider this: Whether they like it or not, the Affordable Care Act is now a law that was legally passed by both houses of Congress. It has been certified as Constitutional by no less than a Republican Chief Justice of the United States Supreme Court.
Under our system of government, that’s as legal as it gets.
But Republicans don’t care about legality when they’re pursuing absolute power over the lives of their fellow Americans.
Thus, they have carried out their threat to shut down the Federal Government since they couldn’t coerce Senate Democrats into de-funding “Obamacare.”
As a result:
- More than 800,000 federal workers have been sent home without pay;
- National parks and monuments have been closed;
- Some programs have been temporarily crippled–such as WIC, which provides nutritional food to poor mothers with infants; and
- Some members of “essential services” are still required to be on duty–such as the military and Federal law enforcement agencies–but without receiving paychecks.
Of course, this disgrace didn’t have to happen.
President Obama didn’t have to cave in to the latest Republican extortion demands to prevent such a shutdown.
He could have ordered his Attorney General, Eric Holder, to launch an FBI invesdtigation into terroristic threats made by Right-wingers to shut down the government.
Both the 1970 Racketeer Influenced Corrupt Organizations (RICO) Act and the USA Patriot Act provide remedies for punishing the sort of behavior engaged in by House Republicans.
RICO opens with a series of definitions of “racketeering activity” which can be prosecuted by Justice Department attorneys. Among those crimes: Extortion.

Extortion is defined as “a criminal offense which occurs when a person unlawfully obtains either money, property or services from a person(s), entity, or institution, through coercion.”
And if President Obama believed that RICO was not sufficient to deal with extortionate behavior, he could have relied on the Patriot Act of 2001, passed in the wake of 9/11.
In Section 802, the Act defines domestic terrorism. Among the behavior that is defined as criminal:
“Activities that…appear to be intended…to influence the policy of a government by intimidation or coercion [and]…occur primarily within the territorial jurisdiction of the United States.”
Demanding that the President de-fund Obamacare or face a potentially disastrous government shutdown clearly falls within the legal definition of “activities…intended…to influence the policy of a government by intimidation or coercion.”
If the FBI had determined that Federal laws against extortion and terrorism had been broken, the Justice Department could have convened criminal grand juries to indict those Republicans found as violators.
President Obama should have authorized this investigation as soon as Republicans started making terroristic threats. Thus, he would have served notice on his sworn enemies that he was no one to take lightly.
Knowing that they might well face indictment and prosecution for engaging in domestic terrorism would have frightened many Republicans into backing away from such behavior.
Those who persisted would have found themselves fighting desperately to stay out of prison. They would have had to pay huge fees to top-flight criminal attorneys.
They would have lived with, first, the threat of indictments hanging over their heads, and, once those indictments were returned, with the threat of conviction and imprisonment.
As a result, they would not have had time to make destroying the Presidency of Barack Obama their Number One priority.
But Obama forfeited all those advantages when he accused Republicans of “blackmail” and then refused to legally punish them for it.
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In Bureaucracy, Law Enforcement on September 27, 2013 at 12:00 am
The Federal Bureau of Investigation has always encouraged Americans to report anything they consider a threat to national security or a violation of Federal law.
But recently the FBI has adopted a practice that is almost certain to sharply decrease the number of people willing to report knowledge of a crime.
Earlier this year, a friend of mine named Jim visited the San Francisco field office of the FBI. He wanted to report a violation of Federal computer fraud and harassment laws.
This meant visiting the San Francisco Federal Building (technically named the Phillip Burton Federal Building, in honor of the late San Francisco Congressman).

At 450 Golden Gate Avenue, located close to the Civic Center and City Hall, it serves as a courthouse of the United States District Court for the Northern District of California.
It also lhouses offices for such Federal law enforcement agencies as the FBI, Bureau of Alcohol, Tobacco and Firearms, Drug Enforcement Administration and U.S. Marshal’s Service.
To enter, you must first show a driver’s license or State ID card. Then you must remove
- Your belt
- Your shoes
- Your watch
- Your wallet
- All other objects from your pants pockets
- Any jacket you’re wearing
- Any cell phone you’re carrying
All of these must be placed in one or more large plastic containers, which are run through an x-ray scanner.
Then, assuming you avoid setting off any alarm system, you’re set for your next big screen test.
This comes when you enter the 13th floor office of the FBI.

According to Jim: You walk into a large room filled with several comfortable chairs that sit close to the floor. Ahead is a window such as you find in a bank–made of thick, presumably bulletproof glass.
A secretary on the opposite side greets you, and asks why you’ve come.
You say that you want to speak with an agent about what you believe is a violation of Federal law.
If you’ve done your homework, you should know at least the general legal area this violation falls under. And you’re even better-off if you know what division of the FBI is assigned to handle it.
For example: Jim knew the acts he wanted to report were a violation of Federal anti-computer hacking and harassment laws. He also knew that these violations are handled by the FBI’s Cybercrime Division.
So he asked to speak with an agent from that division.
The secretary said she would see what she could do. But before he could speak with an agent, he would have to show her his driver’s license or State ID card.
The secretary made a xerox of this, and then handed the card back.
Then, as if that wasn’t enough, he had to fill out a single-page form, where he was required to provide his:
- Name
- Address
- Phone number
- Social Security Number
- The reason he wanted to speak to an agent
Of course, he could refuse to fill out the form. But then the secretary would refuse to let him meet with an FBI agent to gain help in resolving his problem.
In Jim’s case, his request to speak with an agent specializing in Cybercrime was denied. He would up speaking instead with the “duty agent”–whichever luckless person has been assigned to deal with the public that day.
Unofficially, the “duty agent” is the one who takes the “nut calls” from, among others, the mentally disabled who claim they’re picking up KGB transmissions in the fillings of their teeth.
In Jim’s case, the “duty agent” he drew specialized in Gang Violence. While this is definitely a worthy subject for investigation, it had nothing to do with the matter Jim wanted to talk about.
The agent candidly said he knew nothing about cybercrime. Which meant he couldn’t give Jim even the barest information about what he might expect to happen after submitting his report.
Fortunately, Jim had thought ahead enough to write up a detailed, three-page report of the cyber attacks he had recently experienced. He now gave this to the agent.
The agent promised to forward it to the Cybercrime Division.
Jim asked when he might hear from someone there. The agent said this was highly unlikely.
Jim was surprised. The agent was in turn surprised that Jim would expect anyone to get back to him.
“I would think,” said Jim, “they would want to ask me a few questions. And give me some idea as to what was going on in my case.”
The agent said that if the FBI wanted more information, they would contact him. And, no, they wouldn’t give him any hints about what–if anything–was happening in his case.
That was assuming they chose to investigate it.
No one at the FBI ever contacted Jim.
So if you want to report a crime to the FBI, be prepared to give up a lot of your own privacy beforehand.
And don’t expect to receive even the courtesy of a call-back in exchange for all of it.
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In Bureaucracy, History, Military, Politics, Social commentary on September 13, 2013 at 12:00 am
Colonel Brandt: “I wonder what we’ll do after we lose the war.”
Captain Kiesel: “Prepare for the next one.”
–“The Cross of Iron,” film by Sam Peckinpah
On September 12, 2001, President George W. Bush attended a meeting of the National Security Council.
“Why shouldn’t we go against Iraq, not just Al-Qaeda?” demanded Donald Rumsfeld, the Secretary of Defense.
Vice President Dick Cheney enthusiastically agreed.
Secretary of State Colin Powell then pointed out there was absolutely no evidence that Iraq had had anything to do with 9/11 or Al-Qaeda. And he added: “The American people want us to do something about Al-Qaeda”–-not Iraq.
On November 21, 2001, only 10 weeks after 9/11, Bush told Rumsfeld: It’s time to turn to Iraq.

Liars Club: Condoleeza Rice, Dick Cheney, George Bush, Donald Rumsfeld
Bush and his war-hungry Cabinet officials knew that Americans demanded vengeance on Al-Qaeda’s mastermind, Osama bin Laden, and not Iraqi dictator Saddam Hussein,. So they repeatedly fabricated “links” between the two:
- Saddam had worked hand-in-glove with Bin Laden to plan 9/11.
- Saddam was harboring and supporting Al-Qaeda throughout Iraq.
- Saddam, with help from Al-Qaeda, was scheming to build a nuclear bomb.
Yet as early as September 22, 2001, Bush had received a classified President’s Daily Brief intelligence report, which stated that there was no evidence linking Saddam Hussein to 9/11.
The report added that there was scant credible evidence that Iraq had any significant collaborative ties with Al-Qaeda.
Even more important: Saddam had tried to monitor Al Qaeda through his intelligence service-–because he saw Al-Qaeda and other theocratic radical Islamist organizations as a potential threat to his secular regime.
Bush administration officials repeatedly claimed that Iraq possessed huge quantities of chemical and biological weapons, in violation of UN resolutions. And they further claimed that US intelligence agencies had determined:
- the precise locations where these weapons were stored;
- the identities of those involved in their production; and
- the military orders issued by Saddam Hussein for their use in the event of war.
Among other lies stated as fact by members of the Bush administration:
- Iraq had sought uranium from Niger, in west Africa;
- Thousands of aluminum tubes imported by Iraq could be used in centrifuges to create enriched uranium;
- Iraq had up to 20 long-range Scud missiles, prohibited under UN sanctions;
- Iraq had massive stockpiles of chemical and biological agents, including nerve gas, anthrax and botulinum toxin;
- Saddam Hussein had issued chemical weapons to front-line troops who would use them when US forces crossed into Iraq.
Consider the following:
August 26, 2002: Cheney told the Veterans of Foreign Wars, “There is no doubt that Saddam Hussein now has weapons of mass destruction. There is no doubt he is amassing them to use against our friends, against our allies and against us.”
September 8, 2002: National Security Advisor Condoleeza Rice said on CNN: ”There is certainly evidence that Al-Qaeda people have been in Iraq. There is certainly evidence that Saddam Hussein cavorts with terrorists.”
September 18, 2002: Rumsfeld told the House Armed Services Committee, “We do know that the Iraqi regime has chemical and biological weapons. His regime has amassed large, clandestine stockpiles of chemical weapons—including VX, sarin, cyclosarin and mustard gas.”
October 7, 2002: Bush declared in a nationally televised speech in Cincinnati that Iraq “possesses and produces chemical and biological weapons. It is seeking nuclear weapons.”
March 16, 2003: Cheney declared on NBC’s “Meet the Press”: “We believe [Saddam Hussein] has, in fact, reconstituted nuclear weapons.”
March 30, 2003: On ABC’s “This Week” program, 10 days into the war, Rumsfeld said: “We know where they [weapons of mass destruction] are.”
Bush never regretted his decision to invade Iraq, which occurred on March 29, 2003.
Even as American occupying forces repeatedly failed to turn up any evidence of “weapons of mass destruction” (WMDs), Bush and his minions claimed the invasion a good thing.
In fact, Bush-–who hid out the Vietnam war in the Texas Air National Guard-–even joked publicly about the absence of WMDs.
He did so at a White House Correspondents dinner on March 24, 2004-–one year after he had started the war.
To Bush, the non-existent WMDs were nothing more than the butt of a joke that night. While an overhead projector displayed photos of a puzzled-looking Bush searching around the Oval Office, Bush recited a comedy routine.
Click here: Bush laughs at no WMD in Iraq – YouTube
“Those weapons of mass destruction have gotta be somewhere,” Bush laughed, while a photo showed him poking around the corners in the Oval Office.
“Nope-–no weapons over there! Maybe they’re under here,” he said, as a photo showed him looking under a desk.
Meanwhile, an assembly of wealthy, pampered men and women–-the elite of America’s media and political classes–-laughed heartily during Bush’s performance.
Ultimately, the war that Bush had deliberately provoked would
- Take the lives of 4,486 Americans;
- Cost the United States Treasury at least $810 billion; and
- Kill at least 116,000 Iraqi civilians.
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In Bureaucracy, History, Military, Politics, Social commentary on September 12, 2013 at 12:02 am
September 11, 2013, marked the 12th anniversary of the worst terrArabist attack on United States soil. Inevitably, this is a time to remember all those whose lives were so cruelly snuffed out.
But it should also be a time to remember those who made this atrocity inevitable–by refusing to acknowledge and address the impending threat from Al-Qaeda.
British historian Nigel Hamilton has chronicled their arrogance and indifference in his 2010 biography: American Caesars: Lives of the Presidents from Franklin D. Roosevelt to George W. Bush.
Hamilton noted that Richard Clarke, the national security advisor on terrorism, was certain that Osama bin Laden had arranged the [USS.] Cole bombing in Aden on October 12, 2000.

Richard Clarke
For months, Clarke tried to convince others in the Bush Administration that Bin Laden was plotting another attack against the United States–either abroad or at home.
But Clarke could not prevail against the know-it-all arrogance of such higher-ranking Bush officials as VicePresident Dick Cheney; Secretary of Defense Donald Rumsfeld; Rumsfeld’s deputy, Paul Wolfowitz; and National Security Advisor Condoleeza Rice.
Rice initially refused to hold a cabinet-level meeting on the subject. Then she “insisted the matter be handled only by a more junior Deputy Principals meeting” in April, 2001, writes Hamilton.
Wolfowitz, the number-two man at the Department of Defense, said: “I don’t understand why we are beginnning by talking about this one man, bin Laden.”
Even after Clarke outlined the threat posed by Al-Qaeda, Wolfowitz–whose real target was Saddam Hussein–said: “You give bin Laden too much credit.”
Wolfowitz insisted that bin Laden couldn’t carry out his terrorist acts without the aid of a state sponsor–namely, Iraq.
Wolfowitz, in fact, blamed Iraq for the 1993 bombing of the World Trade Center. Clarke was stunned, since there was absolutely no evidence of Iraqi involvement in this.
“Al-Qaeda plans major acts of terrorism against the United States,” Clarke warned his colleagues. He pointed out that, like Adolf Hitler, bin Laden had actually published his plans for future destruction.
And he added: “Sometimes, as with Hitler in Mein Kampf, you have to believe that these people will actually do what they say they will do.”
Wolfowitz heatedly traded on his Jewish heritage to bring Clarke’s arguments to a halt: “I resent any comparison between the Holocaust and this little terrorist in Afghanistan.”
Writing in outraged fury, Hamilton sums up Clarke’s agonizing frustrations:
- Bush’s senior advisors treated their colleagues who had served in the Clinton administration with contempt.
- President Bush, Vice President Dick Cheney, National Security Advisor Condoleeza Rice, Secretary of Defense Donald Rumsfeld and Deputy Defense Secretary Paul Wolfowitz seemed content to ignore the danger signals of an impending al-Qaeda attack.
- This left only Secretary of State Colin Powell, his deputy Richard Armitage, Richard Clarke and a skeptical Treasury Secretary, Paul O’Neill, to wage “a lonely battle to waken a seemingly deranged new administration.”
Clarke alerted Federal Intelligence agencies that “Al-Qaeda is planning a major attack on us.” He asked the FBI and CIA to report to his office all they could learn about suspicious persons or activities at home and abroad.
Finally, at a meeting with Rice on September 4, 2001, Clarke challenged her to “picture yourself at a moment when in the very near future Al-Qaeda has killed hundreds of Americans, and imagine asking yourself what you wish then that you had already done.”
Seven days later, Al-Qaeda struck, and 3,000 Americans died horrifically–and needlessly.
Neither Bush, Cheney, Rice, Rumsfeld nor Wolowitz ever admitted their negligence. Nor would any of them be brought to account.
Disgustingly, these were the same officials who, afterward, posed as the Nation’s saviors–and branded anyone who disagreed with them as a traitor, practices the Right continues to exploit to this day.
Only Richard Clarke–who had vainly argued for stepped-up security precautions and taking the fight to Al-Qaeda–gave that apology.
On March 24, 2004, Clarke testified at the public 9/11 Commission hearings. Addressing relatives of victims in the audience, he said: “Your government failed you, those entrusted with protecting you failed you, and I failed you.”
Yet even worse was to come.
On the evening after the September 11 attacks, Bush took Clarke aside during a meeting in the White House Situation Room:
“I want you, as soon as you can, to go back over everything, everything. See if Saddam [Hussein, the dictator of Iraq] did this. See if he’s linked in any way.”
Clarke was stunned: “But, Mr. President, Al-Qaeda did this.”
“I know, I know,” said Bush. “But see if Saddam was involved. I want to know.”
On September 12, 2001, Bush attended a meeting of the National Security Council.
“Why shouldn’t we go against Iraq, not just Al-Qaeda?” demanded Donald Rumsfeld, the Secretary of Defense.
Vice President Dick Cheney enthusiastically agreed.
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In Bureaucracy, History, Military, Politics, Social commentary on September 11, 2013 at 9:21 am
It’s that time of year again–yet another anniversary celebration of September 11, 2001.
Yes, today marks 12 years after Islamic terrArabists slammed planes into the Pentagon and World Trade Center, killing more than 3,000 Americans.
(They would have slammed a fourth plane into the White House or the Capitol Building, but for the heroic resistance of the passengers on United Airlines Flight 93.)
In the years immediately following 9/11, politicians of both parties used this anniversary to trot out flags and patriotic speeches.

World Trade Center on 9/11/01
This was especially true for officials of the administration of George W. Bush–which, even as the rubble was still being cleared at the Pentagon and World Trade Center, was preparing to use the attack as an excuse to topple Saddam Hussein.
(Hussein had had nothing to do with the attack–and there was absolutely no evidence proving he did. But that didn’t matter. What mattered was that “W” had the excuse he needed to remove the man he blamed for the 1992 defeat of his father, George H.W. Bush.
(Bush believed that his father would have been re-elected if he had “gone all the way” into Baghdad. He, George W. Bush, would finish the job that his father had started but failed to complete.)
So here it is 12 years later, and, once again, those who died are being remembered by friends and relatives who knew and loved them. They are also being celebrated by politicians who knew them only as potential constituents.
It is in fact appropriate to remember the innocents who died on that day–and the heroism of the police and firefighters who died trying to save them.
But it’s equally important to remember those who made 9/11 not simply possible but inevitable.
And that does not mean only the 19 highjackers who turned those planes into fuel-bombs. It means the officials at the highest levels of the administration of President George W. Bush.
Officials who, to this day, have never been held accountable in any way for the resulting death and destruction.
Obviously, such an indictment is not going to be presented by TV commentators today–not even on such liberal networks as CNN and MSNBC. And most definitely not on the right-wing Fox network.
Fortunately, British historian Nigel Hamilton has dared to lay bare the facts of this disgrace. Hamilton is the author of several acclaimed political biographies, including JFK: Reckless Youth and Bill Clinton: Mastering the Presidency.
In 2007, he began research on his latest book: American Caesars: The Lives of the Presidents from Franklin D. Roosevelt to George W. Bush.

The inspiration for this came from a classic work of ancient biography: The Twelve Caesars, by Gaius Suetonius Tranquillus–known as Suetonius.
Suetonius, a Roman citizen and historian, had chronicled the lives of the first twelve Caesars of imperial Rome: Julius Caesar, Augustus, Tiberius, Caligula, Claudius, Nero, Galba, Otho, Vitellius, Vespasian, Titus and Domitian.
Hamilton wanted to examine post-World War II United States history as Suetonius had examined that of ancient Rome: Through the lives of the 12 “emperors” who had held the power of life and death over their fellow citizens–and those of other nations.
For Hamilton, the “greatest of American emperors, the Caesar Augustus of his time,” was Franklin D. Roosevelt, who led his country through the Great Depression and World War II.
His “”great successors” were Harry S. Truman, Dwight D. Eisenhower and John F. Kennedy–who, in turn, contained the Soviet Union abroad and presided over sustained economic prosperity at home.
By contrast, “arguably the worst of all the American Caesars” was “George W. Bush, and his deputy, Dick Cheney, who willfully and recklessly destroyed so much of the moral basis of American leadership in the modern world.”
Among the most lethal of Bush’s offenses: The appointing of officials who refused to take seriously the threat posed by Al-Qaeda.
And this arrogance and indifference continued–right up to September 11, 2001, when the World Trade Center and Pentagon became targets for destruction.
Among the few administration officials who did take Al-Qaeda seriously was Richard Clarke, the chief counter-terrorism adviser on the National Security Council.
Clarke had been thus appointed in 1998 by President Bill Clinton. He continued in the same role under President Bush–but the position was no longer given cabinet-level access.
This put him at a severe disadvantage when dealing with other, higher-ranking Bush officials–such as Vice President Dick Cheney, Secretary of Defense Donald Rumsfeld, Rumsfeld’s deputy, Paul Wolfowitz and National Security Advisor Condoleeza Rice.
These turned out to be the very officials who refused to believe that Al-Qaeda posed a lethal threat to the United States.
“Indeed,” writes Hamilton, “in the entire first eight months of the Bush Presidency, Clarke was not permitted to brief President Bush a single time, despite mounting evidence of plans for a new al-Qaeda outrage.” [Italics added]
Nor did it help that, during his first eight months in office before September 11, Bush was on vacation, according to the Washington Post, 42% of the time.
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In Bureaucracy, History, Politics, Social commentary, Uncategorized on August 28, 2013 at 12:00 am
Fifty years ago this November 22, two bullets slammed into the neck and head of President John Fitzgerald Kennedy.
It has been said that he left his country with three great legacies:
- The Nuclear Test Ban Treaty;
- The Apollo moon landing; and
- The Vietnam war.
Of these, the following can be said with certainty:
- The Test Ban Treaty has prevented atmosphereic testing–and poisoning–by almost all the world’s nuclear powers.
- After reaching the moon–in 1969–Americans quickly lost interest in space and have today largely abandoned plans for manned exploration.
- Under Presidents Lyndon Johnson and Richard Nixon, 58,000 Americans died in Vietnam; 153,303 were wounded; and billions of dollars were squandered in a hopeless effort to intervene in what was essentially a Vietnamese civil war. From 1965 to 1972, the war angrily divided Americas as had no event since the Civil War.
But there was a fourth legacy–and perhaps the most important of all: The belief that mankind could overcome its greatest challenges through rationality and perseverence.

White House painting of JFK
At American University on June 10, 1963, Kennedy called upon his fellow Americans to re-examine the events and attitudes that had led to the Cold War.
And he declared that the search for peace was by no means absurd:
“Our problems are man-made; therefore, they can be solved by man. And man can be as big as he wants. No problem of human destiny is beyond human beings.
“Man’s reason and spirit have often solved the seemingly unsolvable, and we believe they can do it again.”
Today, politicians from both parties cannot agree on solutions to even the most vital national problems.
On November 21, 2011, the 12 members of the “Super-Committee” of Congress, tasked with finding $1.2 trillion in cuts in government spending, threw up their hands in defeat.
President Kennedy speed-read several newspapers every morning. He nourished personal relationships with the press-–and not for entirely altruistic reasons.
These journalistic relationships gave Kennedy additional sources of information-–and perspectives-–on national and international issues.
In 2012, Republican Presidential candidates celebrated their ignorance of both.
Former Godfather’s Pizza CEO Herman Cain famously said, “We need a leader, not a reader.” Thus he excused his ignorance of the reasons for President Barack Obama’s intervention in Libya.
Texas Governor Rick Perry showed similar pride in not knowing there are nine judges on the United States Supreme Court:
“Well, obviously, I know there are nine Supreme Court judges. I don’t know how eight came out my mouth. But the, uh, the fact is, I can tell you–I don’t have memorized all of those Supreme Ccourt judges. And, uh, ah–
“Here’s what I do know. That when I put an individual on the Supreme Court, just like I done in Texas, ah, we got nine Supreme Court justices in Texas, ah, they will be strict constructionists….
“That’s what Americans care about. Uh, they’re not looking for a robot that can, uh, spit out, uh, the name of every Supreme Court justice, or, ah, the the someone that’s gonna be perfect in, in, in every way.”
In short, it’s the media’s fault if they ask you a question and your answer reveals your own ignorance, stupidity or criminality.
During the height of the Cuban Missile Crisis, Kennedy spoke with aides about a book he had just finished: Barbara Tuchman’s The Guns of August, on the events leading to World War 1.
He said that the book’s most important revelation was how European leaders had blindly rushed into war, without thought to the possible consequences.
Kennedy told his aides he did not intend to make the same mistake-–that, having read his history, he was determined to learn from it.
What a complete contrast that is from today’s woeful historical ignorance among Republican Presidential candidates-–and those who aspire to be.
Consider Sarah Palin’s rewriting of history via “The Midnight Ride of Paul Revere”:
“He warned the British that they weren’t going to be taking away our arms by ringing those bells and, um, making sure as he’s riding his horse through town to send those warning shots and bells that, uh, we were going to be secure and we were going to be free.”
In fact, Revere wasn’t warning the British about anything. Instead, he was warning his fellow Americans about an impending British attack–as his celebrated catchphrase “The British are coming!” made clear.
Republicans have attacked President Obama for his Harvard education and articulate use of language. Among their taunts: “Hitler also gave good speeches.”
And they resent his having earned most of his income as a writer of two books: Dreams From My Father and The Audacity of Hope. As if being a writer is somehow subversive.
When knowledge and literacy are attacked as “highfalutin’” arrogance, and ignorance and incoherence are embraced as sincerity, national decline lies just around the corner.
In retrospect, the funeral for President Kennedy marked the death of more than a rational and optimistic human being. It marked the death of Americans’ pride in choosing reasoning and educated citizens for their leaders.

The Eternal Flame at the grave of President John F. Kennedy
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SALUTING THE AMERICANS WHO GAVE US 9/11: PART THREE (END)
In Bureaucracy, History, Military, Politics, Social commentary on September 13, 2013 at 12:00 amColonel Brandt: “I wonder what we’ll do after we lose the war.”
Captain Kiesel: “Prepare for the next one.”
–“The Cross of Iron,” film by Sam Peckinpah
On September 12, 2001, President George W. Bush attended a meeting of the National Security Council.
“Why shouldn’t we go against Iraq, not just Al-Qaeda?” demanded Donald Rumsfeld, the Secretary of Defense.
Vice President Dick Cheney enthusiastically agreed.
Secretary of State Colin Powell then pointed out there was absolutely no evidence that Iraq had had anything to do with 9/11 or Al-Qaeda. And he added: “The American people want us to do something about Al-Qaeda”–-not Iraq.
On November 21, 2001, only 10 weeks after 9/11, Bush told Rumsfeld: It’s time to turn to Iraq.
Liars Club: Condoleeza Rice, Dick Cheney, George Bush, Donald Rumsfeld
Bush and his war-hungry Cabinet officials knew that Americans demanded vengeance on Al-Qaeda’s mastermind, Osama bin Laden, and not Iraqi dictator Saddam Hussein,. So they repeatedly fabricated “links” between the two:
Yet as early as September 22, 2001, Bush had received a classified President’s Daily Brief intelligence report, which stated that there was no evidence linking Saddam Hussein to 9/11.
The report added that there was scant credible evidence that Iraq had any significant collaborative ties with Al-Qaeda.
Even more important: Saddam had tried to monitor Al Qaeda through his intelligence service-–because he saw Al-Qaeda and other theocratic radical Islamist organizations as a potential threat to his secular regime.
Bush administration officials repeatedly claimed that Iraq possessed huge quantities of chemical and biological weapons, in violation of UN resolutions. And they further claimed that US intelligence agencies had determined:
Among other lies stated as fact by members of the Bush administration:
Consider the following:
August 26, 2002: Cheney told the Veterans of Foreign Wars, “There is no doubt that Saddam Hussein now has weapons of mass destruction. There is no doubt he is amassing them to use against our friends, against our allies and against us.”
September 8, 2002: National Security Advisor Condoleeza Rice said on CNN: ”There is certainly evidence that Al-Qaeda people have been in Iraq. There is certainly evidence that Saddam Hussein cavorts with terrorists.”
September 18, 2002: Rumsfeld told the House Armed Services Committee, “We do know that the Iraqi regime has chemical and biological weapons. His regime has amassed large, clandestine stockpiles of chemical weapons—including VX, sarin, cyclosarin and mustard gas.”
October 7, 2002: Bush declared in a nationally televised speech in Cincinnati that Iraq “possesses and produces chemical and biological weapons. It is seeking nuclear weapons.”
March 16, 2003: Cheney declared on NBC’s “Meet the Press”: “We believe [Saddam Hussein] has, in fact, reconstituted nuclear weapons.”
March 30, 2003: On ABC’s “This Week” program, 10 days into the war, Rumsfeld said: “We know where they [weapons of mass destruction] are.”
Bush never regretted his decision to invade Iraq, which occurred on March 29, 2003.
Even as American occupying forces repeatedly failed to turn up any evidence of “weapons of mass destruction” (WMDs), Bush and his minions claimed the invasion a good thing.
In fact, Bush-–who hid out the Vietnam war in the Texas Air National Guard-–even joked publicly about the absence of WMDs.
He did so at a White House Correspondents dinner on March 24, 2004-–one year after he had started the war.
To Bush, the non-existent WMDs were nothing more than the butt of a joke that night. While an overhead projector displayed photos of a puzzled-looking Bush searching around the Oval Office, Bush recited a comedy routine.
Click here: Bush laughs at no WMD in Iraq – YouTube
“Those weapons of mass destruction have gotta be somewhere,” Bush laughed, while a photo showed him poking around the corners in the Oval Office.
“Nope-–no weapons over there! Maybe they’re under here,” he said, as a photo showed him looking under a desk.
Meanwhile, an assembly of wealthy, pampered men and women–-the elite of America’s media and political classes–-laughed heartily during Bush’s performance.
Ultimately, the war that Bush had deliberately provoked would
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