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A NEW YEAR’S EVE LIKE NO OTHER

In History, Self-Help, Social commentary on January 1, 2015 at 12:16 am

New Year’s Eve, 2014, now lies behind us.

But for those who consciously lived through December 31, 1999, there will never be another New Year’s Eve like it.

New Year’s Eve is traditionally a time for people to reflect on the major events of the previous 12 months. Some of these are highly personal. Others have been shared by the entire country.

Some of these remembrances inevitably bring pleasure. Others bring pain.

But at the heart of every New Year’s Eve celebration is the fantasy that you get to start fresh in a matter of hours. And with that fantasy comes hope–that, this time, you can put your sorrows and failures behind you.

New Year’s Eve, 1999, was marked far more by apprehension and fear than joy.

  • Fear of Y2K–that our highly computerized, globally-interconnected world would crash when the “19″ at the start of every year was replaced with a “20″.
  • Fear of Armageddon–that Jesus, after dying 2,000 years ago, would return to destroy mankind (except for those 144,000 righteous souls He deemed worthy of salvation).
  • Fear of the Millennium itself–of ending not simply another decade and century but an entire thousand-year period of history, and thus losing our historical ties to the familiar highlights of our own (and America’s) past.

And, especially where Y2K was concerned, news commentators were quick to stoke our anxieties.

For those living on the West Coast of the United States on December 31, 1999, the day began with news reports of celebrations of the New Year in such distant countries as Australia and New Zealand.

“So far,” each of these reports ended, “there have been no reports of Y2K-related outages.”

But the underlying message was clear: Stay tuned–it could still happen. And this message kept blaring for the rest of the day and into the evening.

At 9 p.m. California time, a friend of mine turned off a VCR and turned on a local news station to watch celebrations–or chaos–unfold in New York City.

If the lights went off in New York at midnight Eastern time, then, in three more hours, the same would happen in California.

When he saw lights glittering in Times Square, he felt reasonably certain that Y2K would probably be a dud.

Long before New Year’s Eve, TV newscasters had repeatedly warned that, when midnight struck on January 1, 2000, the three places you did not want to be were:

  • In an airplane.
  • In an elevator.
  • In a hospital.

Fortunately, no Y2K disasters occurred.

Countless numbers of people in America and around the world stocked up on food, water, batteries and other essentials for surviving an emergency.

Merchants and police feared widespread rioting and violence. If Y2K didn’t set it off, then fears of a heaven-sent Apocalypse might.

In San Francisco, along Powell Street–a major center of tourism and commerce–store owners boarded up their doors and windows as New Year’s Eve approached. Many closed earlier than usual that day.

Fortunately, these fears proved groundless.

Three people I know decided to throw an “End of the World” party. They didn’t believe the world was coming to an end. But they decided to throw an “absolute last blast” party as though it were.

Among the items they stockpiled for this occasion:

  1. Country pork spareribs
  2. Yams
  3. Crabs
  4. Apple cidar
  5. Black olives
  6. Fresh cranberries
  7. Avacodos
  8. Chocolate chip ice cream
  9. Lambrusco
  10. Gin and tonic water
  11. Root beer
  12. Smoked cheese
  13. Pumpkin cream mousse cake
  14. Chocolate cake

It was definitely an unforgettable night.

New Year’s Eve 1999 is now 15 years distant. But some lessons may still be learned from it:

Each year is a journey unto itself–filled with countless joys and sorrows. Many of these joys can’t be predicted. And many of these tragedies can’t be prevented.

Learn to tell real dangers from imaginary ones. Computers are real–and sometimes they crash. Men who died 2,000 years ago do not leap out of graveyards, no matter what their disciples predict.

Don’t expect any particular year to usher in the Apocalypse. In any given year there will be wars, famines, earthquakes, riots, floods and a host of other disasters. These have always been with us–and always will be. As Abraham Lincoln once said: “The best thing about the future is that it comes one day at a time.”

Don’t expect some Great Leader to lead you to success. As Gaius Cassius says in William Shakespeare’s “Julius Caesar”: “Men at some time are masters of their fate. The fault, dear Brutus, is not in our stars but in ourselves that we are underlings.”

Don’t expect any particular year or event to usher in your happiness. To again quote Lincoln: “Most people are about as happy as they make up their minds to be.”

If your life seems to make no sense to you, consider this: The philosopher Soren Kierkegaard once noted: “Life can only be understood backwards, but it must be lived forwards.”

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U.S. FOREIGN POLICY – MAFIA STYLE: PART THREE (END)“

In Bureaucracy, History, Military, Politics, Social commentary on December 29, 2014 at 11:07 am

“John and Robert Kennedy knew what they were doing.  They waged a vicious war against Fidel Castro–a war someone had to lose.”

So writes Gus Russo in Live By the Sword: The Secret War Against Castro and the Death of JFK, published in 1998.

In what is almost certainly the definitive account of the assassination of President John F. Kennedy, Russo reaches some startling–but highly documented–conclusions:

  • Lee Harvey Oswald assassinated Kennedy.
  • He did it alone.
  • Oswald, a former Marine, was a committed Marxist–whose hero was Castro.
  • The CIA’s ongoing campaign to overthrow and/or assassinate Castro was an open secret throughout the Gulf.
  • Oswald visited New Orleans in the spring of 1963.
  • There he learned that Castro was in the crosshairs of the CIA.
  • Oswald told his Russian-born wife, Marina: “Fidel Castro needs defenders.  I’m going to join his army of volunteers.” 
  • Jack Ruby, a Dallas nightclub owner, murdered Oswald because he was distraught over Kennedy’s death. 
  • Ruby was not part of a Mafia conspiracy to silence Oswald. 
  • Skeptics of the Warren Commission–which concluded that Oswald had acted alone–asked the wrong question: “Who killed Kennedy?” 
  • They should have asked: “Why was he killed?”
  • The answer–according to Russo: “The Kennedys’ relentless pursuit of Castro and Cuba backfired in tragedy on that terrible day in November, 1963.”

Lee Harvey Oswald

Another book well worth reading about America’s Cuban obsession during the early 1960s is American Tabloid, by James Ellroy.

Although a novel, it vividly captures the atmosphere of intrigue, danger and sleaziness that permeated that era in a way that dry, historical documents never can.

“The 50s are finished,” reads its paperback dust jacket.  “Zealous young lawyer Robert Kennedy has a red-hot jones to nail Jimmy Hoffa.  JFK has his eyes on the Oval Office.

“J. Edgar Hoover is swooping down on the Red Menace.  Howard Hughes is dodging subpoenas and digging up Kennedy dirt.  And Castro is mopping up the bloody aftermath of his new Communist nation….

“Mob bosses, politicos, snitches, psychos, fall guys and femmes fatale.  They’re mixing up a Molotov cocktail guaranteed to end the country’s innocence with a bang.”

Among the legacies of America’s twisted romance with anti-Castro Cubans:

  • Following the JFK assassination, there was a coverup.
  • Its purpose was to safeguard the reputation of the United States government–and that of its newly-martyred President.
  • To that end, the CIA and FBI concealed the anti-Castro assassination plots from the Warren Commission investigating Kennedy’s assassination.
  • Other participating officials included Attorney General Robert F. Kennedy and President Lyndon B. Johnson.
  • This secrecy ignited the widespread–and false–belief that the President had died at the hands of a government conspiracy.
  • Robert Kennedy feared that his relentless pursuit of Castro might have backfired against JFK, leading Castro to “take out” the President first.
  • Fearing his own assassination if he continued Kennedy’s efforts to murder Castro, President Johnson ordered the CIA to halt its campaign to overthrow and/or assassinate the Cuban leader.
  • The huge Cuban community throughout Florida–and especially Miami–continues to exert a blackmail influence on American politics.
  • Right-wing politicians from Richard Nixon to Newt Gingrich have reaped electoral rewards by catering to the demands of this hate-obsessed voting block.
  • As a result, the United States still refuses to open diplomatic relations with Cuba–even though it has done so with such former enemies as the Soviet Union, China and Vietnam.
  • The most fervent hope of these Cuban ex-patriots is that the United States will launch a full-scale military invasion of the island to remove Castro.
  • At the same time, they fear to risk their own lives by returning to Cuba and launching an uprising against him.  (Castro had done just that–successfully–from 1956 to 1958 against Fulgencio Batista, the dictator who had preceded him.)

The United States is fast approaching the 50th anniversay of the most dangerous moment of the Cold War: The Cuban Missile Crisis, when the world stood only minutes away from nuclear Armageddon.

That crisis stemmed from our twisted obsession with Cuba, an obsession that continues today.

Ron Paul is correct:

It’s time to end the half-century contamination of American politics by those Cubans who live for their hatred of Castro and those political candidates who live to exploit it.

(For example: Marco Rubio got himself elected U.S. Senator from Florida in 2010 by claiming that his parents had been forced to leave Cuba in 1959, after Fidel Castro came to power.  In fact, they had left Cuba in 1956–three years earlier–during the Batista dictatorship.)

It’s long past time to end this wag-the-dog relationship.  A population of about 1,700,000 Cubans should not be allowed to shape the domestic and foreign policy of a nation of 300 million.

Those who continue to hate–or love–Castro should be left to their own private feud.  But that is a feud they should settle on their own island, and not from the shores of the United States.

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U.S. FOREIGN POLICY – MAFIA STYLE: PART TWO (OF THREE)

In Bureaucracy, History, Military, Politics, Social commentary on December 27, 2014 at 5:20 pm

Following the disastrous Bay of Pigs invasion, President John F. Kennedy and his brother, Robert–then Attorney General–created  their own covert operation to depose Fidel Castro.

Robert F. and John F. Kennedy conferring in the White House Rose Garden

Known as the Special Group, and overseen by Robert Kennedy, it launched a secret war against the Castro regime, code-named Operation Mongoose.

“We were hysterical about Castro at about the time of the Bay of Pigs and thereafter,” Secretary of Defense Robert S. McNamara later testified before Congress about these efforts.  “And there was pressure from JFK and RFK to do something about Castro.”

Robert S. McNamara

Nor was everyone in the CIA enthusiastic about the “get Castro” effort.

“Everyone at CIA was surprised at Kennedy’s obsession with Fidel,” recalled Sam Halpern, who was assigned to the Cuba Project.  “They thought it was a waste of time.  We all knew [Fidel] couldn’t hurt us.  Most of us at CIA initially liked Kennedy, but why go after this little guy?

“One thing is for sure: Kennedy wasn’t doing it out of national security concerns.  It was a personal thing.  The Kennedy family felt personally burnt by the Bay of Pigs and sought revenge.”

It was all-out war.  Among the tactics used:

  • Hiring Cuban gangsters to murder Cuban police officials and Soviet technicians.
  • Sabotaging mines.
  • Paying up to $100,000 per “hit” for the murder or kidnapping of Cuban officials.
  • Using biological and chemical warfare against the Cuban sugar industry.

“Bobby (Kennedy) wanted boom and bang all over the island,” recalled Halpern. “It was stupid.  The pressure from the White House was very great.”

Among that “boom and bang” were a series of assassination plots against Castro, in which the Mafia was to be a key player.

Chicago Mobster Johnny Rosselli proposed a simple plan: through its underworld connections in Cuba, the Mafia would recruit a Cuban in Castro’s entourage, such as a waiter or bodyguard, who would poison him.

The CIA’s Technical Services division produced a botulinus toxin which was then injected into Castro’s favorite brand of cigars. The CIA also produced simpler botulinus toxin pills that could be dissolved in his food or drink.

But the deputized Mafia contacts failed to deliver any of the poisons to Castro.

Fidel Castro

As Rosselli explained to the CIA, the first poisoner had been discharged from Castro’s employ before he could kill him, while a back-up agent got “cold feet.”

Other proposals or attempts included:

  • Planting colorful seashells rigged to explode at a site where Castro liked to go skindiving.
  • Trying to arrange for his being presented with a wetsuit impregnated with noxious bacteria and mould spores, or with lethal chemical agents.
  • Attempting to infect Castro’s scuba regulator with tuberculous bacilli.
  • Trying to douse his handkerchiefs, tea and coffee with other lethal bacteria.

Americans would rightly label such methods as “terrorist” if another power used them against the United States today.  And the Cuban government saw the situation exactly the same way.

So Castro appealed to Nikita Khrushchev, leader of the Soviet Union, for assistance.

Nikita Khrushchev

Khrushchev was quick to comply:  “We must not allow the communist infant to be strangled in its crib,” he told members of his inncer circle.

By October, 1962, the Soviet Union had sent more than 40,000 soldiers, 1,300 field pieces, 700 anti-airctaft guns, 350 tanks and 150 jets to Cuba to deter another invasion.

Khrushchev also began supplying Castro with nuclear-tipped ballistic missiles–whose discovery, on October 15, 1962, ignited the single most dangerous confrontation of the Cold War.

Suddenly, the two most powerful nuclear countries–the United States and the Soviet Union–found themselves on the brink of nuclear war.

John F. Kennedy in the Oval Office

At the time, Kennedy officials claimed they couldn’t understand why Khrushchev had placed nuclear missiles in Cuba.  “Maybe Khrushchev’s gone mad” was a typical musing.

None of these officials admitted that JFK had been waging a no-holds-barred campaign to overthrow the Cuban government and assassinate its leader.

The crisis ended when, after 13 harrowing days, Khrushchev agreed to remove the missiles from Cuba.  Behind its resolution lay a  promise by the Kennedy administration to not invade Cuba.

But President Kennedy was not finished with Castro.  While continuing the campaign of sabotage throughout Cuba, the Kennedys were preparing something far bigger: A fullscale American invasion of the island.

On October 4, 1963, the Joint Chiefs of Staff submitted its latest version of the invasion plan, known as OPLAN 380-63.  Its timetable went:

  • January, 1964:  Infiltration into Cuba by Cuban exiles.
  • July 15, 1964:  U.S. conventional forces join the fray.
  • August 3, 1964:  All-out U.S. air strikes on Cuba.
  • October 1, 1964:  Full-scale invasion to install “a government friendly to the U.S.”

During the Cuban Missile Crisis, Robert Kennedy–referring to the 1941 Japanese attack on Pearl Harbor–had resisted demands for a “sneak attack” on Cuba by saying: “I don’t want my brother to be the Tojo of the 1960s.”

Now the Kennedys planned such an attack on Cuba just one month before the November, 1964 Presidential election.

But then fate–in the otherwise unimpressive form of Lee Harvey Oswald–suddenly intervened.

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U.S. FOREIGN POLICY – MAFIA STYLE: PART ONE (OF THREE)

In Bureaucracy, History, Law, Military, Politics, Social commentary on December 22, 2014 at 6:32 pm

On January 23, 2012, Newt Gingrich, Rick Santorum and Mitt Romney played to the huge–and influential–Cuban community in Florida, especially in Miami.

All three GOP Presidential candidates had carefully avoided military service.  But all three “chickenhawks” now wanted to show how eagerly they could send others into harm’s way.

Former House Speaker Gingrich spoke for all three when he said: “I would suggest to you the policy of the United States should be aggressively to overthrow the regime and to do everything we can to support those Cubans who want freedom.”

Of course, this “chickenhawk” bravado ignored a great many ugly historical truths.  Among these:

  • In 1959, Fidel Castro swept triumphantly into Havana after a two-year guerrilla campaign against Cuban dictator Fulgencio Batista.
  • Almost immediately, hundreds of thousands of Cubans began fleeing to America.  The first emigres were more than 215,000 Batista followers.
  • The exodus escalated, peaking at approximately 78,000 in 1962.
  • In October, 1962, Castro stopped regularly scheduled travel between the two countries, and asylum seekers began sailing from Cuba to Florida.
  • Between 1962 and 1979, hundreds of thousands of Cubans entered the United States under the Attorney General’s parole authority.
  • The overwhelming majority of Cubans who immigrated into the United States settled in Florida, whose political, economic, and cultural life they transformed.
  • By 2008, more than 1.24 million Cuban Americans were living in the United States, mostly in South Florida, where the population of Miami was about one-third Cuban.
  • Many of these Cubans viewed themselves as political exiles, rather than immigrants, hoping to eventually return to Cuba after its communist regime fell from power.
  • The large number of Cubans in South Florida, particularly in Miami’s “Little Havana,” allowed them to preserve their culture and customs to a degree rare for immigrant groups.
  • With so many discontented immigrants concentrated in Florida, they became a potential force for politicians to court.
  • And the issue guaranteed to sway their votes was unrelenting hostility to Castro.  Unsurprisingly, most of their votes went to right-wing Republicans.

John F. Kennedy was the first President to face this dilemma.

John F. Kennedy

During the closing months of the administration of President Dwight D. Eisenhower, the CIA had begun training Cuban exiles for an invasion of their former homeland.

The goal: To do what Castro had done–seek refuge in the mountains and launch a successful anti-Castro revolution.

But word of the coming invasion quickly leaked: The exiles were terrible secret-keepers.  (A joke at the CIA went: “A Cuban thinks a secret is something you tell to only 300 people.”)

Kennedy insisted the invasion must appear to be an entirely Cuban enterprise.  He refused to commit U.S. Marines and Air Force bombers.

The invasion force was quickly overwhelmed at the Bay of Pigs, with hundreds of its men taken prisoner.

Kennedy publicly took the blame for its failure: “Victory has a hundred fathers but defeat is an orphan.”  But privately he seethed, and ordered the CIA to redouble its efforts to remove Castro at all costs.

To make certain his order was carried out, he appointed his brother, Robert–then Attorney General–to oversee the CIA’s “Castro removal” program.

It’s here that America’s obsession with Cuba entered its darkest and most disgraceful period.

The CIA and the Mafia entered into an unholy alliance to assassinate Castro–each for its own benefit:

The CIA wanted to please Kennedy.  The Mafia wanted to regain its casino and brothel holdings that had made Cuba the playground of the rich in pre-Castro times.

The CIA supplied poisons and explosives to various members of the Mafia.  It was then up to the mobsters to assassinate Castro.

The available sources differ widely on what actually happened.  Some believe that the Mob made a genuine effort to “whack” Fidel.

Others are convinced the mobsters simply ran a scam on the government.  They would pretend to carry out their “patriotic duty” while in fact making no effort at all to penetrate Castro’s security.

The mobsters hoped to use their pose as patriots to win immunity from future prosecution.

The CIA asked Johnny Roselli, a mobster linked to the Chicago syndicate, to go to Florida in 1961 and 1962 to organize assassination teams of Cuban exiles.

Johnny Roselli

They were to infiltrate their homeland and assassinate Castro.

Rosselli called upon two other crime figures: Chicago Mafia boss Sam Giancana  and the Costra Nostra chieftain for Cuba, Santos Trafficante, to help him.

Giancana, using the name “Sam Gold” in his dealings with the CIA, was being hounded by the FBI on directr orders of Attorney General Kennedy.

Sam Giancana

The mobsters were authorized to offer $150,000 to anyone who would kill Castro and were promised any support the Agency could yield.

Giancana was to locate someone who was close enough to Castro to be able to drop pills into his food.

Trafficante would serve as courier to Cuba, helping to make arrangements for the murder on the island.

Rosselli was to be the main link between all of the participants in the plot.

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SELLING OUT AMERICA TO SPITE OBAMA: PART THREE (END)

In Bureaucracy, History, Law, Politics, Social commentary on December 19, 2014 at 12:55 am

President Barack Obama has repeatedly failed to learn the lessons of history and the advice of Niccolo Machiavelli.  As a result, he has once again allowed Republicans to place the nation in mortal peril.

On December 13, the U.S. Senate passed a $1.1 trillion spending bill to fund almost the entire government through the September 30 end of the fiscal year.

But one Federal agency was pointedly exempted from full funding: The Department of Homeland  Security (DHS).

President Obama had requested $38.2 billion to fund DHS through fiscal year 2015. Republicans have ensured that its money will run out on February 27.

In 2015, Republicans will hold both the House and Senate.  And that’s when they will hold the security of the United States as a hostage–to force Obama to rescind the changes he has made in American immigration policy.

It will be Homeland Security that’s charged with implementing that policy. And Republicans intend to strip it of funding to implement that policy.

And if that means allowing DHS to “twist slowly, slowly in the wind” (to use a phrase made infamous by the Nixon administration) while Republicans play out their latest power-game, so be it.

This is no small matter.

With more than 240,000 employees, DHS is the third largest Cabinet department, after the Departments of Defense and Veterans Affairs.

The Defense Department is charged with military actions abroad.  DHS is responsible for protecting the United States inside and outside its borders.

Its goal is to prepare for, prevent and–if prevention fails–respond to man-made accidents, natural disasters and terrorism.

Among the agencies now operating under its mandate:

  • U.S. Citizenship and Immigration Services
  • U.S. Customs and Border Protection
  • U.S. Coast Guard
  • Federal Emergency Management Agency (FEMA)
  • Federal Law Enforcement Training Center
  • U.S. Immigration and Customs Enforcement (ICE)
  • Transportation and Safety Administration (TSA)
  • U.S. Secret Service
  • Science and Technology Directorate
  • Domestic Nuclear Detection Office
  • Office of Intelligence and Analysis
  • Office of Operations Coordination and Planning

Some of these agencies–like FEMA, the Coast Guard and the Secret Service–are well-known.  Others–such as the Federal Law Enforcement Training Center and the Domestic Nuclear Detection Office–are not.

Click here: Department Components | Homeland Security

Yet each has a vital role to play in protecting the nation.  A nation whose security Republicans are willing to threaten to get their way on a matter of domestic policy.

Ironically, it was a Republican President–George W. Bush–who launched DHS after the catastrophic 9/11 attacks.

It’s become fashionable in both Democratic and Republican parties to bash “Washington,” as though it’s a foreign entity waging war on a helpless American populace.

But consider the implications if there is no

  • Secret Service to protect the President;
  • TSA to ensure the safety of airline passengers;
  • FEMA to respond to national emergencies (such as Hurricanes Katrina and Sandy);
  • Domestic Nuclear Detection Office to prevent nuclear terrorism;
  • Coast Guard to save those in ocean peril and defend our maritime borders.

President Bush learned–the hard way–what it means to have an ineffective FEMA.  The disastrous response to the 2005 flooding of New Orleans severely crippled Bush’s popularity for the rest of his term.

Aftermath of Hurricane Katrina

By contrast, FEMA’s effective response to Hurricane Sandy in 2012 went a long way to ensuring the re-election of President Obama.

But DHS is best-known for its mission to prevent terrorist attacks on America.  And America may well be in the crosshairs of North Korean terrorism at this very moment.

On December 17, Sony Pictures cancelled the Christmas Day premier of “The Interview” after the nation’s five largest movie chains refused to show the movie, following a terror threat posted online.

The movie chains were Regal Entertainment, AMC Entertainment, Cinemark, Carmike Cinemas and Cineplex Entertainment.

“The Interview” is a comedy satirizing the assassination of North Korean dictator Kim Jong Un by two American journalists.

Poster for “The Interview”

Since November 14, Sony Pictures has been under relentless attack by cyberterrorists, who have been tentatively linked to North Korea.

Calling themselves “Guardians of Peace,” or GOP, they shut down the company’s computer system and revealed employees’ personal information such as salaries, addresses, and Social Security Numbers.

Warning issued by “Guardians of Peace” (GOP)

Five unreleased Sony films–including Brad Pitt’s World War II epic “Fury”–hit the web on copyright-infringing hubs.

Then, on December 16, GOP released its most vivid threat yet:

“We will clearly show it to you at the very time and places ‘The Interview’ be shown, including the premier, how bitter fate those who seek fun in terror should be doomed to.

“…The world will be full of fear.  Remember the 11th of September 2001.

“We recommend you to keep yourself distant from the places at that time.  (If your house is nearby, you’d better leave.)”

Interestingly, “Guardians of Peace” has appropriated the same abbreviation–GOP–used by the Republicans (for “Grand Old Party”).

If the American GOP has its way and manages to indefinitely suspend the funding for DHS, North Korea’s own GOP may well take full advantage of the situation.

And then the United States will discover that “GOP” spells “terrorist” in both English and Korean.

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SELLING OUT AMERICA TO SPITE OBAMA: PART TWO (OF THREE)

In Bureaucracy, History, Law, Politics, Social commentary on December 18, 2014 at 12:10 am

A graduate of Columbia University and Harvard Law School, Barack Obama is easily one of the most academically gifted Presidents in United States history.

Yet he has repeatedly failed to learn from history that appeasing tyrants is a guaranteed recipe for disaster.

History’s most infamous example of appeasement occurred in September, 1938, at Munich, Germany.

The prime ministers of England and France–Neville Chamberlain and Edouard Daladier, respectively–met with German dictator Adolf Hitler.

Neville Chamberlain and Adolf Hitler

Hitler had demanded that Czechoslovakia surrender the “Sudetenland”–the northern, southwest and western regions of Czechoslovakia, inhabited mostly by ethnic Germans.

England and France had pledged to defend Czechoslovakia against German attack.  But Chamberlain and Daladier desperately wanted to avoid war with Hitler.

On September 29, Hitler, Daladier and Chamberlain met and signed the Munich Agreement, which accepted the immediate occupation of the Sudetenland.

The Czechoslovak government had not been a party to the talks. Nevertheless, it promised to abide by the agreement.

Facing the threat of a German invasion, it had no choice, having been deserted by its pledged allies.

Chamberlain returned to England a hero.  Holding aloft a copy of the worthless agreement he had signed with Hitler, he told cheering crowds in London: “I believe it is peace for our time.”

Neville Chamberlain

Winston Churchill knew better, predicting: “Britain and France had to choose between war and dishonor. They chose dishonor. They will have war.”

Less than one year later, Churchill was proved right.

Hitler next turned his attention–and demands–to Poland.

When his generals balked, warning that an invasion would trigger a war with France and Britain, Hitler quickly brushed aside their fears: “Our enemies are little worms. I saw them at Munich.”

On September 1, 1939, Hitler invaded Poland.  And this time, France and Britain–reluctantly–honored their pledged word to declare war on Germany.

President Obama has repeatedly failed to learn that appeasing tyrants invites their contempt and emboldens their aggression.

In addition, he has failed to grasp and apply this fundamental lesson taught by Niccolo Machiavelli, the father of modern political science.

In his classic work on politics, The Prince, Machiavelli warns:

From this arises the question whether it is better to be loved than feared, or feared more than loved. 

The reply is, that one ought to be both feared and loved, but as it is difficult for the two to go together, it is much safer to be feared than loved….

Men have less scruple in offending one who makes himself loved than one who makes himself feared.  For love is held by a chain of obligations which, men being selfish, is broken whenever it serves their purpose.  But fear is maintained by a dread of punishment which never fails. 

Obama has failed to heed this advice.  And, predictably, his sworn enemies–which is what Republicans consider themselves to be–have felt free to demonize and obstruct him at every turn.

In 2011, Republicans threatened to destroy the Nation’s credit rating unless their budgetary demands were met.  Obama surrendered to their demands.

Yet he could have ended that threat via the Racketeer Influenced Corrupt Organizations (RICO) Act

Passed by Congress in 1970, as Title 18, United States Code, Sections 1961-1968, its goal was to destroy the Mafia.

Originally, RICO was aimed at the Mafia and other organized crime syndicates.  But inUnited States v. Turkette, 452 U.S. 576 (1981), the Supreme Court held that RICO applied as well to legitimate enterprises being operated in a criminal manner.

After Turkette, RICO could also be used against corporations, political protest groups, labor unions and loosely knit-groups of people.

RICO opens with a series of definitions of “racketeering activity” which can be prosecuted by Justice Department attorneys.  Among those crimes: Extortion.

Extortion is defined as “a criminal offense which occurs when a person unlawfully obtains either money, property or services from a person(s), entity, or institution, through coercion.”

The RICO Act defines “a pattern of racketeering activity” as “at least two acts of racketeering activity, one of which occurred after the effective date of this chapter and the last of which occurred within ten years…after the commission of a prior act of racketeering activity.”

And if President Obama had believed that RICO was not sufficient to deal with Republicans’ extortion attempts, he could have relied on the USA Patriot Act of 2001, passed in the wake of 9/11.

In Section 802, the Act defines domestic terrorism.  Among the behavior that is defined as criminal:

“Activities that…appear to be intended…to influence the policy of a government by intimidation or coercion [and]…occur primarily within the territorial jurisdiction of the United States.”

The remedies for punishing such criminal behavior were legally in place.   President Obama needed only to direct the Justice Department to apply them.

Criminally investigating and indicting members of Congress would not violate the separation-of-powers principle.  Congressmen have in the past been investigated, indicted and convicted for various criminal offenses.

Such indictments and prosecutions–and especially convictions–would have served notice on current and future members of Congress: The lives and fortunes of American citizens may not be held hostage to gain leverage in a political settlement.

In short, Obama could have replaced the rule of fear with the rule of law.

Instead, he acted like a Chamberlain, when America needed a Churchill.

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SELLING OUT AMERICA TO SPITE OBAMA: PART ONE (OF THREE)

In Bureaucracy, History, Law, Politics, Social commentary on December 17, 2014 at 12:06 am

Congressional Republicans are once again threatening American security in the name of their hatred for President Barack Obama.

Their target: The Department of Homeland Security–created after 9/11 by the George W. Bush administration.

The first time Republicans threatened the nation with destruction was in April, 2011.

During a late-night White House meeting with President Barack Obama and key Congressional leaders, Republican House Speaker John Boehner made this threat:

His conference would not approve funding for the government if any money were allowed to flow to Planned Parenthood through Title X legislation.

John Boehner

Facing an April 8 deadline, negotiators worked day and night to strike a compromise–and finally reached one.

Three months later–on July 9–Republican extortionists again threatened the Nation with financial ruin and international disgrace unless their demands were met.

Sign of The Black Hand extortion group 

During the summer of 2011, Republicans refused to raise the debt ceiling unless Democrats agreed to massively cut social programs for the elderly, poor and disabled.

If Congress failed to raise the borrowing limit of the federal government by August 2, the date when the U.S. reached the limit of its borrowing abilities, it would have begun defaulting on its loans.

As Warren Buffett, CEO of Berkshire Hathaway, explained the looming economic catastrophe:

“If you don’t send out Social Security checks, I would hate to think about the credit meeting at S&P and Moody’s the next morning.

“If you’re not paying millions and millions and millions of people that range in age from 65 on up, money you promised them, you’re not a AAA,” said Buffett.

Warren Buffet

A triple-A credit rating is the highest possible rating that can be received.

And while Republicans demanded that the disadvantaged tighten their belts, they rejected any raising of taxes on their foremost constituency–the wealthiest 1%.

To raise taxes on the wealthy, they insisted, would be a “jobs-killer.” It would “discourage” corporate CEOs from creating tens of thousands of jobs they “want” to create.

President Obama offered to make historic cuts in the Federal Government and the social safety net–on which millions of Americans depend for their most basic needs.

But House Speaker John Boehner rejected that offer.  He could not agree to the tax increases that Democrats wanted to impose on the wealthiest 1% as part of the bargain.

As the calendar moved ever closer to the fateful date of August 2, Republican leaders continued to insist: Any deal that includes taxes “can’t pass the House.”

One senior Republican said talks would go right up to–and maybe beyond–the brink of default.

“I think we’ll be here in August,” said Republican Representative Pete Sessions, of Texas. “We are not going to leave town until a proper deal gets done.”

President Obama had previously insisted on extending the debt ceiling through 2012. But in mid-July, he simply asked congressional leaders to review three options with their members:

  1. The “Grand Bargain” choice—favored by Obama–would cut deficits by about $4 trillion, including spending cuts and new tax revenues.
  2. A medium-range plan would aim to reduce the deficit by about $2 trillion.
  3. The smallest option would cut between $1 trillion and $1.5 trillion, without increased tax revenue or any Medicare and Medicaid cuts.

And the Republican response?

Said Rep. Darrell Issa, chairman of the Oversight and Government Reform Committee:“Quite frankly, [Republican] members of Congress are getting tired of what the president won’t do and what the president wants.”

Noted political analyst Chris Matthews summed up the sheer criminality of what happened within the House of Representatives.

Chris Matthews

Speaking on MSNBC’s “Hardball,” on July 28–five days before Congress reached its August 2 deadline to raise the debt-ceiling–Matthews noted:

“The first people to bow to the demands of those threatening to blow up the economy were the Republicans in the House, the leaders. The leaders did what the followers told them to do: meet the demands, hold up the country to get their way.

“Those followers didn’t win the Senate, or the Presidency, just the House.

“But by using the House they were able to hold up the entire United States government. They threatened to blow things up economically and it worked.

“They said they were willing to do that–just to get their way–not by persuasion, not by politics, not by democratic government, but by threatening the destruction of the country’s finances.

“Right. So what’s next? The power grid? Will they next time threaten to close down the country’s electricity and communications systems?”

With the United States teetering on the edge of bankruptcy, President Obama faced three options:

  1. Counter Republican extortion attempts via RICO–the Racketeer Influenced Corrupt Organizations Act, passed in 1970 to combat the Mafia.
  2. Counter such terrorism through the USA Patriot Act, passed in the wake of 9/11.
  3. Cave in to Republican demands.

Unfortunately for Obama and the Nation, he chose Number Three.

By doing so, he ensured the upcoming round of Republican extortion atttempts–which, once again, threaten the security of the nation that Republicans claim to love.

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“YOUR CALL IS VERY IMPORTANT TO US”: PART TWO (END)

In Bureaucracy, Business, Self-Help, Social commentary on December 16, 2014 at 12:00 am

So you’ve spent the last half-hour or more on the phone, listening to one recorded message after another (and probably a symphony of bad music).

And you’re no closer to solving the problem that caused you to phone the company/agency in the first place.

What to do?

  • Go on the Net and look up the company’s/agency’s website.  Look for links to their Board of Directors.  Often enough you’ll get not only their names but their bios, phone numbers and even email addresses.
  • Start looking at the bottom of the website page.  Many companies/agencies put this information there–and usually in small print.
  • Look for the names of officials who can help you.  That means the ones at the top of the  company–or at least high enough so you can be sure that whoever responds to your call, letter and/or email has the necessary clout to address your problem.
  • If you call, don’t ask to speak directly with Mr. Big–that’s not going to happen.  Ask to speak with Mr. Big’s secretary, who is far more accessible.
  • Keep your tone civil, and try to make your call as brief as possible.  Don’t go into a lot of background about all the problems you’ve been having getting through to someone.
  • Give the gist and ask for a referral to someone who can help resolve your problem.
  • If the secretary needs more time to study the problem before referring you to someone else, be patient.  Answer any questions asked–such as your name, address, phone number and/or email.
  • State–specifically–what you want the company to do to resolve your problem.  If you want a refund or repairs for your product, say so.
  • Too many consumers don’t specify what they want the company to do–they’re so caught up in their rage and frustration that this completely escapes them. 
  • Be reasonable.  If you want a refund, then don’t ask for more money than you paid for the product.  If you want to return a product for an exchange, don’t expect the company to give you a new one with even more bells and whistles–unless you’re willing to pay the difference in price.
  • If you want an agency to investigate your complaint, don’t expect them to drop everything else and do so instantly.  Give them time to assess your information and that supplied by others.
  • It’s usually possible to get one agency to sit on another–if you can make a convincing case that it’s in that secondary agency’s best interests to do so.
  • For example: If you’ve been roughed up by local police for no good reason, you can file a complaint with that department–-and the FBI and U.S. Attorney’s Office (federal prosecutor) to investigate.
  • That doesn’t guarantee they will resolve your problem.  But if you can show that the cops have violated several Federal civil rights laws, the odds are that someone will take a serious look at your complaint.
  • If a company/agency official has acted so outrageously that the company/agency might now be held liable for his actions, don’t be afraid to say so.
  • But don’t threaten to sue.  Just point out that the employee has acted in such a way as to jeopardize the company’s/agency’s profits and/or reputation for integrity/efficiency.  Make it clear that the organization is not well-served by such behavior.
  • Don’t try to win sympathy for yourself.  An agency/company doesn’t care about you.  It cares only about its profits and/or reputation.  So if you got a raw deal, but don’t have the means to threaten either, its top executives won’t lift a finger to help you.
  • If you can make it clear that the profits and/or reputation of the agency/business have been compromised by the actions of its employee(s), your letter/email will instantly catch the attention of Mr. Big.  Or one of Mr. Big’s assistants–who will likely take quick action to head off a lawsuit and/or bad publicity by trying to satisfy your request.
  • Give the CEO’s secretary at least one to two days to get back to you.  Remember: Resolving your problem isn’t the only task she needs to complete.
  • If you’re writing the CEO, make sure you use his full name and title–and that you spell both correctly. People don’t get to be CEOs without a huge sense of ego. Nothing will turn him off faster than your failing to get his name and title exactly right.
  • As in the case with his secretary, be brief–no more than a page and a half.  Outline the problem you’re having and at least some (though not necessarily all) of the steps you’re taken to get it resolved.
  • Then state what you want the company to do.  Again, be fair and reasonable.
  • If your main problem is simply getting through the phone system of the business, point out that most customers won’t put up with such rudeness and inefficiency. They will take their business elsewhere.

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“YOUR CALL IS VERY IMPORTANT TO US”: PART ONE (OF TWO)

In Bureaucracy, Business, Self-Help, Social commentary on December 14, 2014 at 9:08 pm

How many times have you called a government agency or company and instantly found yourself put on hold?

To add insult to injury, you usually wind up serenaded by recorded music that would be totally forgettable if it weren’t so unforgivably irritating.

And every 30 seconds or so a recorded voice comes on to assure you: “Your call is very important to us.”

Have you ever wondered: “If my call is so important to you, why aren’t you answering it?” 

The truth is that most companies and government agencies don’t want their employees speaking with the customers who make their existence a reality.

Having your questions answered by another human being requires the company/agency to assign–and pay–people to do just that.

Most hiring managers don’t want to hire any more people than they absolutely have to.  Assigning people to answer customers’ calls means that many of those calls will take time to answer, because some problems can’t be solved in a matter of seconds.

This is especially true when the problem involves technology.

(Technical support employees of computer/software companies are notorious for advising customers to “just put the Restore Disk back into your computer and restore it back to default.”

This wipes out your problem–and everything you’ve saved on your computer.  It also gets you off the phone quickly with Tech Support.)

To a bean-counting executive, time is money.  And that’s money that won’t be going into the pockets of some already overpaid CEO.

Even government agencies like police departments don’t want to spend any more time than necessary taking the calls of those who need to reach them.

Even calls to 911 can leave you talking to no one, with only a recorded message telling you to wait until someone deigns to speak with you.

That’s why many bureaucracies arrange that when you call for help, you’re fobbed off with a recorded message telling you to visit the company’s or agency’s website.

This assumes, of course, that

  1. You have a computer;
  2. If you do, you also have Internet access; and
  3. All the answers to life’s problems–including yours–can be found on that website.

If you

  • Don’t have a computer;
  • You have a computer but don’t have Internet access;
  • You do have Internet access but the service is down;
  • Can’t find the solution to your problem on the agency/company website

you’re flat out of luck.

And the agency/company couldn’t care less.

But it need not be this way.

Companies and agencies can treat their customers with respect for their time and need for help.

That’s why companies that genuinely seek to address the questions and concerns of their customers reap strong customer loyalty–and the profits that go with it.

One of these is LG, which produces mobile phones, TVs, audio/video appliances and computer products.

LG actually offers an 800 Customer Care number that’s good 24-hours a day.

Its call center is staffed with friendly, knowledgeable people who are willing to take the time to answer customer questions and guide them through the steps of setting up the appliances they’ve bought.

Another company that dares to have human beings stand behind its products–and explain how to use them–is The Sharper Image.

Recently, Dave, a friend of mine, bought an electronic alarm clock that allows you to wake up to a variety of exotic sounds–such as a thunderstorm, the seashore, chirping birds or foghorns.

A brochure on how to set the alarm and sounds came with the clock, but Dave couldn’t make sense of it.  Luckily, there was an 800 number given in the brochure for those who needed to be walked through the necessary steps.

Dave called The Sharper Image and quickly found himself connected with a friendly and knowledgeable customer care rep.  She clearly and patiently explained what he needed to do to choose which sounds he wanted to awaken to.

And then she just as patiently repeated that list of steps while he quickly typed them up for future use if he forgot what to do.

Such an approach to customer service is not new–just extremely rare these days.

In his 1970 bestselling primer on business management, Up the Organization, Robert Townsend offered the following advice to company CEOs: “Call yourself up.”

“When you’re off on a business trip or a vacation,” writes Townsend, “pretend you’re a customer.  Telephone some part of your organization and ask for help.  You’ll run into real horror shows.

“Don’t blow up and ask for name, rank and serial number–you’re trying to correct, not punish.  Just suggest to the manager (through channels, dummy) that he make a few test calls himself.”

So how do you cope with agencies/companies that don’t care enough to help their customers?

I’ll address that in my next column.

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WHY PEOPLE HATE CABLE COMPANIES

In Business, Self-Help, Social commentary on December 12, 2014 at 12:01 am

In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management.

It’s Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits.

Product Details

Though published 42 years ago, it should be required reading–for CEOs and consumers.

Don’t fear getting bogged down in a sea of boring, theory-ridden material.  As Townsend writes:

“This book is in alphabetical order.  Using the table of contents, which doubles as the Index, you can locate any subject on the list in 13 seconds.  And you can read all I have to say about it in five minutes or less.

“This is not a book about how organizations work.  What should happen in organizations and what does happen are two different things and about as far apart as they can get.  THIS BOOK IS ABOUT HOW TO GET THEM TO RUN THREE TIMES AS WELL AS THEY DO.”

Comcast is the majority owner of NBC and the largest cable operator in the United States. It provides cable TV, Internet and phone service to more than 50 million customers.

So you would think that, with so many customers to serve, Comcast would create an efficient way for them to attain help when they face a problem with billing or service.

Think again.

Consider the merits of Townsend’s short chapter on “Call Yourself Up.”

Townsend advises CEOs: “Pretend you’re a customer.  Telephone some part of your organization and ask for help.  You’ll run into some real horror shows.”

Now, imagine what would happen if Brian L. Roberts, the CEO of Comcast, did just that.

Brian L. Roberts

First, he would find that, at Comcast, nobody actually answers the phone when a customer calls.  After all, it’s so much easier to fob off customers with pre-recorded messages than to have operators directly serve their needs.

And customers simply aren’t that important–except when they’re paying their ever-inflated bills for phone, cable TV and/or Internet service.

Comcast’s revenues stood at $16.8 billion for the third quarter of 2014.

In 2013, Roberts earned $31.4 million in salary, options and other compensation, a 7.7% increase from his $29.1 million compensation package in 2012.

So it isn’t as though the company can’t afford hiring a few operators and instructing them to answer phones directly when people phone in.

But instead of being directly connected to someone able to answer his question or resolve his problem, Roberts would hear:

“Welcome to Comcast–home of Xfinity.”

Then he would hear an annoying clucking sound–followed by the same message in Spanish.

“Your call may be recorded for quality assurance.

“To make a payment now, Press 1.  To continue this call, Press 2.”

Then he would hear: “For technical help, press 1, for billing, press 2.  For more options, press 3.”

Assuming he pressed 2 for “billing,” he would hear:

“For payment, press 1  For balance information, press 2.  For payment locations, press 3.  For all other billing questions, press 4.”

Then he would be told: “Please enter the last four digits of the primary account holder’s Social Security Number.”

Then, as if he hadn’t waited long enough to talk to someone, he would get this message: “Press 1 if you would like to take a short survey after your call.”

By the time he heard that, he would almost certainly not be in a mood to take a survey.  He would simply want someone to come onto the phone and answer his question or resolve his problem.

Then he would hear: “At the present time, all agents are busy”–and be electronically given an estimate by when someone might deign to answer the phone.

“Please hold for the next customer account executive.”

If he wanted to immediately reach a Comcast rep, Roberts would press the number for “sales.”  A sales rep would gladly sign him up for more costly products–even if he couldn’t solve whatever problem Roberts needed addressed.

Assuming that someone actually came on, Roberts couldn’t fail to notice the unmistakable Indian accent of the rep he was now speaking with.

Not Indian as in American Indian–because that would mean his company had actually hired Americans who must be paid at least a minimum American wage for their services.

No, Comcast, like many other supposedly patriotic corporations, “outsources” its “customer service support team” to the nation, India.

After all, if the “outsourced” employees are getting paid a pittance, the CEO and his top associates can rake in all the more.

Of course, the above scenario is totally outlandish–and is meant to be.

Who would expect the wealthy CEO of a major American corporation to actually wait in a telephone queue like an ordinary American Joe or Jane?

That would be like expecting the chief of any major police department to put up with hookers or panhandlers on his own doorstep.

For the wealthy and the powerful, there are always underlings ready and willing to ensure that their masters do not suffer the same indignities as ordinary mortals.

Such as the ones who sign up for Comcast TV, cable or Internet services.