From November, 2011 to February, 2012, AT&T demanded that Dave pay them for a service they had failed to provide.
They had promised to supply him with Uverse high-speed Internet–at 25 MBPs a second. Instead, he had gotten only 6 MBPs a second. And a big dot in the middle of his computer screen when watching YouTube videos.
Finally, an AT&T rep told him the blunt truth:
His geographical area was not yet supplied with fiber-optic cables that could provide high-speed Internet service.
Dave canceled Uverse–and began getting a series of bills from AT&T.
First one for more than $400.
Then a reduced bill for $260.
Then another for $140.
And still another for $126.95.
After getting a phone call from a collections agency, Dave asked me to intervene with AT&T on his behalf.
So I decided to go directly to the Office of the President.
Long ago I had learned a crucial truth:
The man at the top of an organization cannot fob you off with the excuse: “I can’t do it.” He can do anything he wants to do. And once he decides to do it, everyone below will fall into line.
I already had the phone number: (800) 848-4158.
I had gotten this via a google search under “AT&T Corporate Offices.” This gave me a link to “Corporate Governance”–which provides biographies of the executives who run the company.
And at the head stands Randall L. Stephenson–Chairman of the Board, CEO and President of AT&T Inc.
I didn’t expect to speak with him. One of his chief lieutenants would be enough–such as a woman I’ll call Margie.
First, I introduced myself and said I was authorized to act on Dave’s behalf. Then I handed the phone to Dave (who was sitting next to me) so he could confirm this.
I then briefly outlined the problems Dave had been having.
Margie–using Dave’s phone number–quickly accessed the computerized records documenting all I was telling her.
She said she would need three or four days to fully investigate the matter before getting back to me.
I said that, for me, the crux of the matter was this:
An AT&T rep had told Dave the company could not supply high-speed Internet to his geographical area because it had not yet laid fiber-optic cables there.
This meant:
1.There was a disconnect between what AT&T’s technicians knew they could offer–and what its customer service reps had been told;
2.Or, worse, the company had lied when it promised to provide Dave with a service it couldn’t deliver.
I said that Dave wanted to resolve this quietly and amicably. But, if necessary, he was prepared to do so through the Public Utilities Commission (PUC) and the Federal Communications Commission (FCC).
The PUC regulates phone companies at the State level. The FCC regulates them at the Federal level.
Just as I was about to hang up, I said I couldn’t understand why Dave should have kept getting billed, since he had been assured he wouldn’t be.
Margie said that the company felt he owed $150.00 for “breaking” the two-year contract he had signed.
I immediately noted that AT&T had not lived up to its end of the contract–that is, to provide the promised high-speed Internet service. As a result, they could not demand that Dave pay for something that had not been delivered.
Clearly, this set off alarm-bells for Margie.
When I asked her, “How soon can I expect to hear from you on your company’s investigation into this matter?” she said there was no need to conduct one.
In fact, she added, she was writing out a credit to Dave of $150.00 that very minute.
Previously, she had told me it would take three or four days.
Thus, Dave did not owe the company anything for his disappointing experiment with its Uverse service.
I felt certain that Dave’s experience with a rapacious AT&T was not an isolated case. Just as banks use every excuse to charge their customers for anything they can get away with, so do phone companies.
I knew that AT&T didn’t want the PUC and FCC to start asking: “Is ATt&T generally dunning customers for money they don’t owe?”
I believe the answer would have proven to be: “Yes.”
And I believe that Margie felt the same way.
So, when dealing with a predatory company like AT&T:
1.Keep all company correspondence.
2.Be prepared to clearly outline your problem.
3.Know which State/Federal agencies hold jurisdiction over the company.
4.Phone/write the company’s president. This shows that you’ve done your homework–and deserve to be taken seriously.
5.Remain calm and businesslike in your correspondence and/or conversations with company officials.
6.Don’t fear to say you’ll contact approrpriate government agencies if necessary.
7.If the company doesn’t resolve your problem, complain to those agencies, and/or
8.Consider hiring an attorney and filing a lawsuit.
ABC NEWS, AL QAEDA, BARACK OBAMA, BOSTON MARATHON BOMBING, CBS NEWS, CIA, CNN, COLD WAR, CUBAN MISSILE CRISIS, DICK CHENEY, DONALD TRUMP, DZOKHAR TSARNAEV, FACEBOOK, FBI, GEORGE W. BUSH, GREG BALL, HARRY S. TRUMAN, HERMAN CAIN, JOHN F. KENNEDY, MICHELLE BACHMANN, MITT ROMNEY, NBC NEWS, NEWT GINGRICH, NICCOLO MACHIAVELL, OSAMA BIN LADEN, PIERS MORGAN, RICK PERRY, RICK SANTORUM, TERRORISM, THE LOS ANGELES TIMES, THE NEW YORK TIMES, THE PRINCE, THE WASHINGTON POST, TORTURE, TWITTER, WATERBOARDING
DOES TORTURE WORK?: PART ONE (OF THREE)
In History, Law Enforcement, Politics, Social commentary on April 29, 2013 at 12:02 amOn the night of April 19, 19-year-old Dzokhar Tsarnaev, the Boston Marathon bombing suspect, was arrested.
And almost immediately afterward, New York State Senator Greg Ball (R) offered his unsolicited advice on how to deal with him. Ball took to his Twitter account and called for the Tsarnaev to be tortured:
“So, scum bag #2 in custody. Who wouldn’t use torture on this punk to save more lives?”
On April 22, Ball appeared on CNN’s Piers Morgan Show to elaborate on his approach to law-and-order.
Greg Ball
Morgan opened the interview by asking Ball if he still believed that Tsarnaev should be tortured. The following exchange then occurred:
BALL: Absolutely. At the end of the day–you know, I think you interview a lot of politicians. A lot of politicians are full of crap. They’re scared of their own shadow and scared to say what they feel.
I think that I share the feelings of a lot of red-blooded Americans who believe that if we can save even one innocent American life, including we’ve seen the killing of children, that they would use–and this is just for me–that they would use every tool at their disposal to do so.
MORGAN: But he’s an American citizen, Dzhokhar Tsarnaev. He committed a domestic crime in Boston, and he’ll be tried in a U.S. civilian criminal court system.
BALL: Right.
MORGAN: How you going to torture him?
BALL: I mean, dude, you’re talking to a guy that supports death penalty for cop killers, terrorists.
MORGAN: Yes, but how would you torture him?
BALL: Piers, I would support–I’m talking about me. If you want to talk to the president of the United States about his policies next time you golf or go play basketball with him, you can ask him. I’m telling you as Greg Ball, I’m telling you as Greg Ball personally–
MORGAN: I understand you’re Greg Ball.
BALL: If you would put me in the room with anybody from the most current scumbags to Osama bin Laden, I’m telling you what I would do. As far as the policy of the United States, you got to take it up with Obama.
MORGAN: I understand. But if you start to torture an American citizen for committing a domestic crime in America, you are crossing a Rubicon.
BALL: Can I ask you a question? What would you do if you were given the opportunity?
BALL: Before Osama bin Laden was shot, if you had 30 minutes in the room, what would you do? Would you play cards with Osama bin Laden?
MORGAN: It’s really a question–
BALL: What would you do?
MORGAN: Let me put this to you.
BALL: No. You answer this. If you met this scumbag–
MORGAN: I’m actually doing the interview, though.
BALL: If you met this scumbag–
MORGAN: No, I really am.
BALL: –before he killed these people and turned people into amputees, what would you do, play cards? Maybe I should have said it in a British accent. This man killed innocent men, women and children.
MORGAN: Can you stop being such a jerk?
BALL: What would you do? You get paid for it. I figured I would give you a taste of your own medicine.
MORGAN: Seriously–
MORGAN: Because you tweeted this to the world. I’m curious what you think. Your behavior so far has been really offensive.
BALL: Because you don’t like it when you don’t have another bobblehead that you can beat up and treat like a coward? The reality is is these men killed innocent men, women and children. As a red-blooded American, I said who out there if it would save an innocent–
MORGAN: But you’re not answering my questions.
BALL: — would not use torture. I would.
MORGAN: I understand all the gung-ho language you’re using. Here’s the point I’m making to you. Do you realize that if you torture this man, what you’re basically endorsing is the torture of American citizens for committing domestic crimes inside America?
Would you as a politician want to bring that in as a standard matter of practice in your country, yes or no?
BALL: What I am saying is that as an individual–
MORGAN: Yes or no?
BALL: If given the opportunity–
MORGAN: Yes or no.
BALL: –to be in a room with somebody like Osama bin Laden, it would be me, Osama bin Laden and a baseball bat. And yes, I would use torture.
MORGAN: It’s very macho.
BALL: It’s not about being macho. If I wanted to be macho, I would challenge you to an arm wrestling contest. I’m telling you how I feel. That’s what I said on Twitter.
And that’s what I said today. You can ask it 100 times over. I will give you the same answer.
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