It’s widely assumed that bureaucracies are so cumbersome they simply cannot be managed–by their own members or by anyone else.
But this isn’t always true.
The key ingredients to obtaining what you need from a bureaucracy–whether a public or private one–are:
- Patience;
- Perseverence;
- Professionalism; and
- A wilingness to go to the top of the organization’s hierarchy.
On September 21, 2005, I learned that my father, Gerald White, had died at 83, less than a month short of his 84th birthday.
He had been an artist, photographer and art director, including work for Playboy in the 1950s and the Mondavi Winery in the 1980s and 90s.
During World War 11 he had been posted in the Pacific Theater, serving in Burma, China and India. He had held the rank of technical sergeant and worked as an official U.S. Army photographer.
On Wednesday, September 21, my sister, Erica, called me to say that Jerry had died of natural causes in a nursing home at 1:57 a.m.
She was driving up on Saturday to pack up his belongings and to preside over a memorial service for him in Napa. I told her that, as a veteran (1942-1945) he was entitled to a military funeral, or at least an honor guard.
World War II Memorial in Washington, D.C.
I expected Erica to object–she tended to do that reflexively when I made a suggestion. To my surprise, she didn’t, and she and I set out separately to explore the process of obtaining proof of his military service in time to qualify him for an honor guard.
But here we faced two problems:
- Neither of us had his Army serial number; and
- Neither of us had a copy of his Document of Separation, which all those leaving military service receive. This lists all their ranks, postings and honors received.
Complicating matters still further: He had died on a Wednesday–and the memorial service was to be held that coming Sunday. That gave us only two days–Thursday and Friday–to try to arrange such honors.
Erica soon found the process a waste of time. Calling the Veterans Administration (VA) she was told that there wouldn’t be time enough to get the paperwork approved.
I reached a different conclusion–after repeatedly getting only recorded messages when calling the VA. Even the office of my Congressman failed to get any closer to success than I had.
I decided that it might still be doable–but not through conventional channels. The next day, I would fall back on what has always been classic Standard Operating Procedure for me.
Tomorrow I wouldn’t waste any more time on going through regular channels. Instead, I would create my own, starting at the very top–the White House.
The White House
I called the White House at 9 a.m. Eastern Standard Time on Thursday, September 22. I was quickly put through to the Military Office, which referred me to the office of the Army Chief of Staff.
This, in turn, referred me to the Human Resources Casualty Assistance Department. But this got me nowhere–I was urged to call the VA office in Napa and ask them to deal directly with the funeral home.
This would ensure that the required documents reached the mortuary within the next 12 days!
Reflexively, I found myself quoting a favorite line of my father’s: “The operation was a success, but the patient died.” The woman on the other end of the line wasn’t thrilled, but that was the least of my concerns.
Next, I called the U.S.National Personnel Records Center, where records are held for all current and former members of the armed services.
National Personnel Records Center
An official there was so empathetic that I took heart. Only later did I blast myself for having failed to ask for her name or extension, so I could reach her again. As the day wore on, I assumed this would prove a lost cause.
In the evening–Washington, D.C., time, that is–I again called the White House Military Office. A Marine gunnery sergeant said that someone was trying to process a records request, but he didn’t say specifically that it was my case being worked on.
He gave me the name of James McCoy, a White House liaison specialist, and I tried to reach him before 5 p.m. closing time at the White House.
Unfortunately, my call wasn’t returned, and, once again, I assumed the effort was almost certain to end in failure.
On Friday, September 23, my phone rang at 5 a.m. with word from the White House Military Office that my request was being processed.
The caller was McCoy, who had gotten my message last night but had refrained from calling me until he had something to report.
But there was a possible catch: I was warned that the records needed to secure an honor guard might not be available at the U.S. Military Records Center in St. Louis.
A 1973 fire had destroyed many of these records, and if my father’s was among them, it would take too long to “rebuild” a new one for him to get an honor guard within three days.




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TEN REASONS WHY THE UNITED STATES SHOULD QUIT SYRIA
In Bureaucracy, History, Military, Politics, Social commentary on September 21, 2015 at 11:26 amThere are ten excellent reasons for withdrawing American soldiers from their current war on ISIS forces in Syria.
1. It’s been only four years since the United States disengaged from Iraq. On December 15, 2011, the American military formally ended its mission there. The war–begun in 2003–had killed 4,487 service members and wounded another 32,226.
2. The United States is still fighting a brutal war in Afghanistan. Although the United States’ military role formally ended in December, 2014, airstrikes against Taliban positions continue and U.S. troops remain in combat positions.
U.S. Special Operations troops, serving as advisors and trainers of struggling Afghan government forces, still unleash military operations against the Taliban.
3. Intervening in Syria could produce unintended consequences for American forces–and make the United States a target for more Islamic terrorism.
American bombs or missiles could land on one or more sites containing stockpiles of chemical weapons. Imagine the international outrage that will result if the release of those weapons kills hundreds or thousands of Syrians.
U.S. warship firing Tomahawk Cruise missile
Within the Islamic world, the United States will be seen as waging a war against Islam, and not simply another Islamic dictator.
4. Since 1979, Syria has been listed by the U.S. State Department as a sponsor of terrorism.
Among the terrorist groups it supports are Hezbollah and Hamas. For years, Syria provided a safe-house in Damascus to Ilich Ramírez Sánchez–the notorious terrorist better known as Carlos the Jackal.
Ilich Ramírez Sánchez–“Carlos the Jackal”
5. There are no “good Syrians” for the United States to support–only murderers who have long served a tyrant or now wish to become the next tyrant.
With no history of democratic government, Syrians aren’t thirsting for one now.
6. The United States had no part in creating the dictatorial regime of “President” Bashir al-Assad.
Thus, Americans have no moral obligation to support those Syrians trying to overthrow it since 2011.
7. The United States doesn’t know what it wants to do in Syria, other than “send a message.”
Carl von Clausewitz, the Prussian military theorist, wrote: “War is the continuation of state policy by other means.”
But President Barack Obama hasn’t stated what his “state policy” is toward Syria. He’s said he’s “not after regime-change.” If true, that would leave Assad in power–and free to go on killing those who resist his rule.
8. The Assad regime is backed by–among others–the Iranian-supported terrorist group, Hezbollah (Party of God). Its enemies include another terrorist group–Al Qaeda.
Hezbollah is comprised of Shiite Muslims. A sworn enemy of Israel, it has kidnapped scores of Americans suicidal enough to visit Lebanon and truck-bombed the Marine barracks in Beirut in 1983, killing 241 Americans.
Flag of Hezbollah
Al-Qaeda, on the other hand, is made up of Sunni Muslims. Besides plotting 9/11, It has attacked the mosques and gatherings of liberal Muslims, Shias, Sufis and other non-Sunnis.
Examples of these sectarian attacks include the Sadr City bombings, the 2004 Ashoura massacre and the April, 2007 Baghdad bombings.
Flag of Al Qaeda
When your enemies are intent on killing each other, it’s best to stand aside and let them do it.
9. The United States could find itself in a shooting war with Russia.
The Russians recently sent tanks and artillery units to Syria, in addition to hundreds of Russian troops. This is almost certainly an effort by Russian President Vladimir Putin to bolster President Bashar al-Assad’s embattled regime.
What happens if American and Russian tanks and/or artillery units start trading salvos? Or if Putin orders an attack on Israel, in return for America’s attack on Russia’s ally, Syria?
It was exactly that scenario–Great Powers going to war over conflicts between their small-state allies–that triggered World War l. The difference between 1941 and 2015: Today’s Great Powers have nuclear arsenals.
10. While Islamic nations like Syria and Iraq wage war within their own borders, they will lack the resources to launch attacks against the United States.
Every dead supporter of Hezbollah or Al-Qaeda–or ISIS–makes the United States that much safer.
The peoples of the Middle East have long memories for those who commit brutalities against them. In their veins, the cult of the blood feud runs deep.
When Al-Qaeda blows up civilians in Damascus, their relatives will urge Hezbollah to take brutal revenge. And Hezbollah will do so.
Similarly, when Hezbollah destroys a mosque, those who support Al-Qaeda will demand even more brutal reprisals against Hezbollah.
No American could instill such hatred in Al-Qaeda for Hezbollah–or vice versa. This is entirely a war of religious and sectarian hatred.
This conflict could easily become the Islamic equivalent of “the Hundred Years’ War” that raged from 1337 to 1453 between England and France.
When Adolf Hitler invaded the Soviet Union in 1941, then-Senator Harry Truman said: “I hope the Russians kill lots of Nazis and vice versa.”
That should be America’s view whenever its sworn enemies start killing themselves off. Americans should welcome such self-slaughters, not become entrapped in them.
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