And, on Facebook, the complaints just keep coming. [NOTE: The spellings are those of the complainants.]

• FACEBOOK BETRAYED EVERY SINGLE ONE OF US ON HERE. SO MUCH SO THAT NOW WE HAVE AN IDIOT IN THE WHITE HOUSE AND IT’S YOUR FAULT YOU PUT HIM THERE. HOW DARE YOU TAKE 87 MILLION PEOPLE’S DATA, GIVE IT TO CAMBRIDGE ANALYTICS, WHO GAVE IT TO RUSSIA, WHO GAVE IT TO MANAFORT, WHICH MADE HILLARY LOSE AND TRUMP WIN. I HOPE THEY KICK YOUR ASS IN CONGRESS.
• FACEBOOK STINKS. Despite being repeatedly told that your website is hacked all the time, you do nothing. Today, my girlfriend received a completely naked photo from a stranger, reported it, and you deemed it fine. This is not fine. It’s disgusting. You are a lousy, immoral company with no security or protection for your users. You STINK!You should have a minus ten, not one star.
• total waste of time. I hate the way no can help you get access to your account but they will block the old account without contacting you.
• FB News Feed now shows only posts from the same few people, about 25, and repeat the same, because Facebook has a new algorithm. Their system chooses the people to read one’s posts. However, I would like to choose for myself.
• My husband’s account was hackef and he’s tried everything to get back into it and Absolutely NO HELP from Facebook to resolve this!! It has ALL of his family and friends blocked from his page including me!!

• FB Gestapo must be pushing fake news and stories.Every time I drop a link showing the claims are fake as a TV Preacher,FB notifies me my post has been marked as spam and they remove it.
• I have tried to contact FB about missing fundraiser donations and cannot get a reply.
• Tried to contact Facebook about something on one of the group sites and they never answered my complaint, now they have blocked the like button because I have pushed it too many times and now have put one of my comments to the spam. If they do not respond to my 2nd complaint, I will Be closing my Facebook account.
• SICK OF ADVERTISMENTS FROM FACEBOOK IN MY NEWS FEED IM NOT FUKIN INTERESTED
• I got blocked from posting videos and facebook live because I posted a video of me singing with the music video plating in the background… I would like to know why this happened…
• TAKE ME OFF THE BEING BANNED LIST OF POSTING I AM NOT A FREAKING TERROIST
• Reported a dozen times, and left phone msgs regarding a convicted Pedophile, child molester, registered on Megan’s Law website. Facebook will not do anything about it
• YOU CANT GET ANYONE TO ANSWER I AM SO FRUSTRATED I GIVE UP ITS TERRIBLE

• Brian Haner has been reported for being offensive. He was informed this is his second strike. He has 70000 followers and people have the right to UNLIKE if they are offended. No one has the right to get someone BANNED for expressing an “offensive” opinion. If Brian is banned because some uppity person can conplain and have their ONE opinion outweight the other 69999 opinions then I for one will leave to google+ and I will take as many people as I can with me.
• Complained about the marketing for Kary Oberbrummer self publishing book scheme that refuses to give you the costs up front. Facebook deleted all my comments and refuses to let me make anymore comments on the post. Just trying to warn people about the downside risk. Facebook censorship ! UNBELIEVABLE !
• My Facebook page or rather account got all screwed up. It started logging me in on my original very first Facebook account, how in the world do I delete it? I have pushed deactivate until my face is blood red and I am extremely sick because after I push deactivate then it says your session with Facebook has ran out please login again and then of course it logs me back into the old account! I would appreciate it so very much if someone would please give me an answer that works.
• They will not answer as to why I can not post anything for sale
• Can’t seem to find a way to contact Facebook. Probably the way they want it. I’m getting very obnoxious friends requests that I would like to stop but don;t see a way to do it. Not likely to hang around much longer but then I don’t think they care.

The 1970 epic, “Patton,” closed with the words: “All glory is fleeting.” Mark Zuckerberg and his self-satisfied honchos at Facebook should realize that social networking websites can also be fleeting.

Anyone who doubts this need only sum up a few once well-known names:

• Myspace
• Google+
• Friendster
• Posterous
• Yahoo Meme
• SixDegrees
• Classmates
• Yahoo Buzz
• Eons
• iTunes Ping

Mark Zuckerberg needs to quickly install some serious reforms in Facebook. Otherwise, in time, his name will be added to those CEOs of other failed social networking sites.

Facebook is in big trouble. And much of it stems from its own greed and arrogance toward its customers.

An email recently sent to Winnie Liu, director of Facebook & Instagram Research, offers several telling truths.

The recipient—a friend of mine named Dan—had just been put in “Facebook Jail” for somehow offending its “Community Standards” (i.e., censorship) department.

The actual offense, of course, was not outlined.  It never is.

When he tried to post something on Facebook, Dan got an automatic message: “You may have used Facebook in a way that our systems consider unusual, even if you didn’t mean to. You can post again in 24 hours.”

Notice the phrase: “You may have used Facebook in a way that our systems consider unusual.”

Well, did he or didn’t he commit an offense?  If he didn’t, he shouldn’t have been banned from posting on Facebook. If he did, then he should have the right to know, specifically, what it was he posted that “may have” been considered “unusual”.

And what it is that “our systems consider unusual”? Did he defame someone? Post an obscene photo? Tell a joke that someone found offensive?

America’s criminal and civil justice systems are founded on specificity. If the police accuse you of robbing a bank, they need to have specific proof that you robbed it. Their merely saying “I think he’s a bank robber” isn’t evidence—and shouldn’t be counted as such.

Finally, if he “didn’t mean to” post something that Facebook’s “systems consider unusual,” then that should be a mitigating factor in itself.

Even in criminal law, room is made to distinguish intentional acts from unintentional ones, even when harm is caused.

So when Dan got an email from Facebook, inviting him to take part in an upcoming research survey, he decided to share his disgust with its blatant disregard for fairness:

• “Although Facebook users like me have made its founder, Mark Zuckerberg, worth $52 billion, he’s unwilling to make it possible for those users to directly contact Facebook’s censorship department when they find themselves booted off Facebook. Or when they can’t log onto it. Or when they’re being billed for ads they never posted.
• “Ideally, this should be done by phone. Certainly, with all the billions of advertising dollars Facebook rakes in, a comparatively small portion could be set aside to hire banks of phone operators to deal with situations like this.

By aflcio2008 (NM: Jewell Hall, AFT and Martin Heinrich) [CC BY 2.0 (https://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons

• “But if you’re not willing to do that, you could at least make it possible for frustrated users to contact Facebook via Instant Messaging.
• “As it is, Facebook’s censorship department operates as prosecutor, jury and judge. Its decisions come out of the blue, and whoever is accused of violating your ‘Community Standards’ is automatically found guilty, with no right to appeal or even explain the situation as s/he saw it.
• “These are the methods of a Star Chamber in a dictatorship. They are reprehensible to citizens of any free society. And Facebook should consider them equally reprehensible as affronts to free speech.
• “There have been numerous reports that Facebook’s censorship department has been manipulated by Right-wing Trump supporters to remove posts they don’t like, even of those posts don’t actually violate Facebook’s “community standards.” I feel reasonably certain this is what happened in my case.
• “Since Zuckerberg recently spent two days in Washington testifying before outraged Democrats, it isn’t in his—or Facebook’s—best interest that he be forced to account for such disgraceful manipulation.
• “I have seen numerous complaints by Facebook members about being put in ‘Facebook Jail’ for even the most trivial ‘offenses.’ One of these is ‘liking’ too many posts.
• “Others like myself have simply re-posted images or stories already posted on Facebook—and found themselves kicked off as a result.

“Last December I wrote Mark Zuckerman about these problems—and the dangers they represent for Facebook. Naturally, I didn’t receive even the courtesy of a reply. And it’s clear to me that he has no intention of making such reforms.

“So there’s really no point in your offering test respondents $75 apiece in Amazon gift cards. Since Facebook clearly refuses to address the issue that’s most outraging so many of its users—at least the ones I know—it can expect to see its audience continue to shrink.

“When I first got a computer in 1999, AOL was the ‘big dog on the block.’ No more. When a comedian now references AOL, it’s as a joke, to mock its now antiquated status.

“It’s unfortunate that some people—like those in charge of Facebook—stubbornly refuse to learn from history.”

Dan’s experience, however, is by no means rare. Nor is his high level of disgust with Facebook.

For some unknown reason, Facebook has chosen to publish many of its users’ opinions on their “Facebook experience.”

All that’s needed to access these opinions—which are almost entirely complaints—is to type “Contact Facebook” in the white subject bar in the upper left-hand corner of the page.

Parts Three and Four of this series will focus on those expressed views—and outrage.