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JFK’S LEGACY 50 YEARS LATER: PART THREE (OF TEN)

In Bureaucracy, History, Law, Law Enforcement, Military, Politics, Social commentary on November 13, 2013 at 12:26 am

By October, 1962, the Soviet Union had sent more than 40,000 soldiers, 1,300 field pieces, 700 anti-aircraft guns, 350 tanks and 150 jets to Cuba to deter another invasion.

Nikita Khrushchev, the premier of the Soviet Union, also began supplying Castro with nuclear-tipped ballistic missiles–whose discovery, in October, 1962, ignited the single most dangerous confrontation of the Cold War.

John F. Kennedy during the Cuban Missile Crisis

On October 16, Kennedy was shown photographs of nuclear missile sites under construction on the island.  The pictures had been taken on the previous day by a high-altitude U-2 spy plane.

Suddenly, the two most powerful nuclear countries–the United States and the Soviet Union–found themselves on the brink of nuclear war.

At the time, Kennedy officials claimed they couldn’t understand why Khrushchev had placed nuclear missiles in Cuba. “Maybe Khrushchev’s gone mad” was a typical musing.

None of these officials admitted that JFK had been waging a no-holds-barred campaign to overthrow the Cuban government and assassinate its leader.

After being informed of the missile installations, Kennedy convened a group of his 12 most important advisors, which became known as Ex-Comm, for Executive Committee.

Then followed seven days of guarded and intense debate by Kennedy and his advisors. Some of the participants-–such as Air Force General Curtis LeMay-–urged an all-out air strike against the missile sites.

Robert Kennedy, the Attorney General (and the President’s brother) opposed initial calls for an air strike.

It would be, he said, “a Pearl Harbor in reverse.”  And, he added: “I don’t want my brother to go down in history as the Tojo of the 1960s.”

Robert F. and John F. Kennedy

Others-–such as Adlai Stevenson, the United States delegate to the United Nations–urged a reliance on quiet diplomacy.

It was Secretary of Defense Robert S. McNamara who suggested a middle course: A naval blockade–-a “quarantine” in Kennedy’s softened term–around Cuba. This would hopefully prevent the arrival of more Soviet offensive weapons on the island.

The President insisted that the missiles had to go–by peaceful means, if possible, but through the use of military force if necessary.

Kennedy finally settled on a maval blockade of Cuba.  This would prevent additional missiles from coming in and give Khrushchev time to negotiate and save face.

On October 22, President Kennedy appeared on nationwide TV to denounce the presence of Russian nuclealr missiles in Cuba.

He demanded their withdrawal, and warned that any missile launched against any nation in the Western hemisphere would be answered with “a full retaliatory response upon the Soviet Union.”

Kennedy ordered American military readiness raised to a level of Defcom-2–the step just short of total war.

The United States had about 27,000 nuclear weapons; the Soviets had about 3,000. In a first salvo of a nuclear exchange, the United States could have launched about 3,000 nuclear weapons and the Soviets about 250.

Nuclear missile in silo

On October 28, Khrushchev announced that the missile sites would be destroyed and the missiles crated and shipped back to the Soiet Union.

In return, Kennedy gave his promise–publicly–to lift the blockade and not invade Cuba

Privately, he also promised to remove obsolte Jupiter II nuclear missiles from Turkey, which bordered the Soviet Union.  Those missiles were, in effect, the American version of the Russian missiles that had been shipped to Cuba.

The world escaped nuclear disaster by a hair’s-breath.

Khrushchev didn’t know that Kennedy had intended to order a full-scale invasion of Cuba in just another 24 hours if an agreement couldn’t be reached.

And Kennedy and his military advisors didn’t know that Russian soldiers defending Cuba had been armed with tactical nuclear weapons.

If warfare of any type had broken out, the temptation to go nuclear would have been overwhelming.

The Cuban Missile Crisis marked the only time the world came to the brink of nuclear war.

To the Right, it was a sell-out: Kennedy had refused to “take out” Castro when he had the chance, thus allowing Cuba to remain a Communist bastion only 90 miles from Florida.

To the Left, it was a needless confrontation that risked the destruction of humanity.

For Kennedy, forcing the Soviets to remove their misssiles from Cuba re-won the confidence he had lost among so many Americans following the Bay of Pigs fiasco.

It also brought him face-to-face with the brutal truth that a miscalculation during a nuclear crisis could destroy all life on the planet.

He felt he could now move–cautiously–toward better relations between the United States and the Soviet Union.

Ironically, the crisis had the same effects on Khrushchev–who had witnessed the horrors of Germany’s 1941 invasion of the Soviet Union and the subsequent loss of at least 22 million Soviet citizens.

Slowly and carefully, Kennedy and Khrushchev negotiated the details of what would become the Nuclear Test Ban Treaty, which banned nuclear testing in the atmosphere.

Underground tests would continue, but the amounts of deadly strontonium-90 radiation polluting the atmosphere would be vastly reduced.

The treaty was signed between the United States and the Soviet Union on July 25, 1963.

Kennedy considered it his greatest achievement as President, saying in a speech: “According to a Chinese proverb, a jouney of a thousand miles begins with a single step.  My fellow Americans, let us take that first step.”

JFK’S LEGACY 50 YEARS LATER: PART TWO (OF TEN)

In Bureaucracy, History, Law, Law Enforcement, Military, Politics, Social commentary on November 12, 2013 at 12:05 am

During the 1960 Presidential campaign, then-Senator John F. Kennedy promised to build a Peace Corps to train people in underdeveloped nations to help themselves.

John F. Kennedy

In March, 1961, the program went into effect, with the President’s brother-in-law, Sergent Shriver, as director.

Starvation, illiteracy and disease were the enemies of the Corps.  Any nation wanting aid could request it.  The first group of volunteers went to the Philippines, the second to Equador and the third to Tanganika.

The problems of the underdeveloped world were too great for any single organization to solve.  But the Corps lifted the spirits of many living in those countries.  And it captured the imagination of millions of Americans–especially those of thousands of idealistic youths who entered its ranks.

To combat the growing Communist threat to Latin America, Kennedy established the Alliance for Progress.  He defined the Alliance’s goal as providing “revolutionary progress through powerful, democratic means.”

Within two years he could report:

“Some 140,000 housing units have been constructed.  Slum clearance projects have begun, and 3,000 classrooms have been built.  More than 4,000,000 school books have been distributed.

“The Alliance has fired the imagination and kindled the hopes of millions of our good neighbors.  Their drive toward modernization is gaining momentum as it unleashes the energies of these millions.

“The United States is becoming increasingly identified in the minds of the people with the goal they move toward: a better life with freedom,” said Kennedy.

Critics of the program, however, charged that the President was trying to “dress up the old policies” of Franklin D. Roosevelt in new rhetoric.  Since FDR’s time, the United States has believed in giving economic aid to Latin America.

Much–if not most–of these billions of dollars has wound up in the pockets of various right-wing dictators, such as Anastasio Somoza and Rafael Trujillo.

Meanwhile, Kennedy was urging action on another front–that of outer space.

“This generation does not intend to founder in the backwash of the coming age of space,” declared the President.  He committed the United States to putting a man on the moon by the end of the decade.

As indeed it happened less than six years after his death–on July 20, 1969.

Kennedy’s idealistic rhetoric masked his real reason for going to the moon: To score a propaganda victory over the Soviet Union.

Another of his anti-Communist goals: To remove Fidel Castro from power in Cuba at almost any cost.

Fidel Castro

Immediately after the failed Bay of Pigs invasion, Kennedy appointed his brother, Robert–who was then the Attorney General–to oversee a CIA program to overthrow Castro.

The CIA and the Mafia entered into an unholy alliance to assassinate Castro–each for its own benefit:

  • The CIA wanted to please Kennedy by overthrowing the Communist leader who had nationalized American corporate holdings.
  • The Mafia wanted to regain its lucrative casino and brothel holdings that had made Cuba the playground of the rich in pre-Castro times.

The mobsters were authorized to offer $150,000 to anyone who would kill Castro and were promised any support the Agency could yield.

“We were hysterical about Castro at about the time of the Bay of Pigs and thereafter,” then-former  Secretary of Defense Robert S. McNamara testified before Congress about these efforts. “And there was pressure from JFK and RFK to do something about Castro.”

Nor was everyone in the CIA enthusiastic about the “get Castro” effort.

“Everyone at CIA was surprised at Kennedy’s obsession with Fidel,” recalled Sam Halpern, who was assigned to the Cuba Project. “They thought it was a waste of time. We all knew [Fidel] couldn’t hurt us. Most of us at CIA initially liked Kennedy, but why go after this little guy?

“One thing is for sure: Kennedy wasn’t doing it out of national security concerns. It was a personal thing. The Kennedy family felt personally burnt by the Bay of Pigs and sought revenge.”

It was all-out war. Among the tactics used:

  • Hiring Cuban gangsters to murder Cuban police officials and Soviet technicians.
  • Sabotaging mines.
  • Paying up to $100,000 per “hit” for the murder or kidnapping of Cuban officials.
  • Using biological and chemical warfare against the Cuban sugar industry.
  • Planting colorful seashells rigged to explode at a site where Castro liked to go skindiving.
  • Trying to arrange for his being presented with a wetsuit impregnated with noxious bacteria and mold spores, or with lethal chemical agents.
  • Attempting to infect Castro’s scuba regulator with tuberculous bacilli.
  • Trying to douse his handkerchiefs, cigars, tea and coffee with other lethal bacteria.

But all of these efforts failed to assassinate Castro–or overthrow the Cuban Revolution he was heading.

“Bobby (Kennedy) wanted boom and bang all over the island,” recalled Halpern. “It was stupid. The pressure from the White House was very great.”

Americans would rightly label such methods as ”terrorist” if another power used them against the United States today. And the Cuban government saw the situation exactly the same way.

So Castro appealed to Nikita Khrushchev, leader of the Soviet Union, for assistance.

Khrushchev was quick to comply: “We must not allow the communist infant to be strangled in its crib,” he told members of his inncer circle.

JFK’S LEGACY 50 YEARS LATER: PART ONE (OF TEN)

In Bureaucracy, History, Law, Law Enforcement, Military, Politics, Social commentary on November 11, 2013 at 12:05 am

November 22, 2013, will mark the 50th anniversary of the assassination of President John Fitzgerald Kennedy.

It’s one of those infamous dates that its eyewitnesses will never forget, in a class with

  • December 7, 1941 (Pearl Harbor),
  • April 12, 1945 (the death of President Franklin D. Roosevelt and
  • September 11, 2001 (Al Qaeda’s attacks on the Pentagon and World Trade Center).

Some have called the Kennedy adminsitration a golden era in American history.

A time when touch football, lively White House parties, stimulus to the arts and the antics of the President’s children became national obsessions.

Others have called the Kennedy Presidency a monument to the unchecked power of wealth and ambition.  An administration staffed by young novices playing at statesmen, riddled with nepotism, and whose legacy includes the Bay of Pigs, the Vietnam war and the world’s first nuclear confrontation.

While Americans continue to disagree about the legacy of JFK, there is no disagreement that his Presidency came to a sudden and shocking end just two years, ten months and two days after it had all begun.

The opening days of the Kennedy Presidency raised hopes for a dramatic change in relations between the United States and the Soviet Union.

But detente was not possible then.  The Russians had not yet experienced their coming agricultural problems and the setback in Cuba during the Missile Crisis.  And the United States had not suffered defeat in Vietnam.

Kennedy’s first brush with international Communism came on April 17, 1961, with the invasion of Cuba at the Bay of Pigs.  This operation had been planned and directed by the Central Intelligence Agency during the final months of Dwight D. Eisenhower’s term as President.

The U.S. Navy was to land about 1,400 Cuban exiles on the island to overthrow the Communist government of Fidel Castro. They were supposed to head into the mountains–as Castro himself had done against the dictatorship of Fulgencio Batista in 1956–and raise the cry of revolution.

The  invasion would occur after an American air strike had knocked out the Cuban air force.  But the airstrike failed and Kennedy, under the pressure of world opinion, called off a second try.

Even so, the invasion went ahead.  When the invaders surged onto the beaches, they found Castro’s army waiting for them.  Many of the invaders were killed on the spot.  Others were captured–to be ransomed by the United States in December, 1962, in return for medical supplies.

It was a major public relations setback for the newly-installed Kennedy administration, which has raised hopes for a change in American-Soviet relations.

Kennedy, trying to abort widespread criticism, publicly took the blame for the setback:  “There’s an old saying that victory has a hundred fathers and defeat is an orphan….I’m the responsible officer of the Government.”

The Bay of Pigs convinced Kennedy that he had been misled by the CIA and the Joint Chieifs of Staff.  Out of this came his decision to rely heavily on the counsel of his brother, Robert, whom he had installed as Attorney General.

The failed Cuban invasion–unfortunately for Kennedy–convinced Soviet Premier Nikita S. Khrushchev that the President was weak.

Khrushchev told an associate that he could understand if Kennedy had not decided to invade Cuba.  But once he did, Kennedy should have gone all the way and wiped out Castro.

Khrushchev attributed this to Kennedy’s youth, inexperience and timidity–and believed he could bully the President.

On June 4, 1961, Kennedy met with Khrushchev in Vienna to discuss world tensions.  Khrushchev threatened to go to nuclear war over the American presence in West Berlin–the dividing line between Western Europe, protected by the United States, and Eastern Europe, controlled by the Soviet Union.

Kennedy, who prized rationality above all else, was shaken by Knhrushchev’s unexpected rage.  Emerging from the conference, he told an associate: “It’s going to be a cold winter.”

Meanwhile, East Berliners felt the door was about to slam on their access to West Berlin, and a flood of 3,000 refugees daily poured into West Germany.

Khrushchev was clearly embarrassed at this clear showing of the unpopularity of the Communist regime. In August, he orderd that a concrete wall–backed up by barbed wire, searchlights and armed guards–be erected to seal off East Berlin.

That same year, when tensions mounted and a Soviet invasion of West Berlin seemed likely, Kennedy sent additional troops to the city in a massive demonstration of American will.

Two years later, on June 26, 1963, during a 10-day tour of Europe, Kennedy visited Berlin to deliver his “I am a Berlinner” speech to a frenzied crowd of thousands.

JFK adddresses crowds at the Berlin Wall

“There are many people in the world who really don’t understand, or say they don’t, what is the great issue between the free world and the Communist world,” orated Kennedy. “Let them come to Berlin.”

Standing within gunshot of the Berlin wall, he lashed out at the Soviet Union and praised the citizens of West Berlin for being “on the front lines of freedom” for more than 20 years.

“All free men, wherever they may live,” said Kennedy, “are citizens of Berlin.  And therefore, as a free man, I take pride in the words, ‘Ich ben ein Berlinner.'”

ENTITLEMENTS OF THE RICH

In History, Politics on November 8, 2013 at 12:09 am

On September 20, 2012, Ann Romney appeared on Radio Iowa to help her husband, Mitt, carry the state.

Many Republicans feared that Romney had forfeited his chance for victory in November.  His videotaped comments to wealthy donors–in which he dismissed “47%” of Americans as non-tax-paying government dependents–had drawn criticism from both Republicans and Democrats.

So when the interviewer asked Ann to respond to Mitt’s Republican critics, she was ready.

“Stop it. This is hard,” she said, in a tone that sounded like an angry mother defending her son’s slipping grades at a PTA meeting.

Mitt and Ann Romney

“You want to try it?  Get in the ring. This is hard and, you know, it’s an important thing that we’re doing right now, and it’s an important election.”

Then she aimed her ire at those Americans who hadn’t yet accepted her husband as the Coming Messiah.

“And it is time for all Americans to realize how significant this election is and how lucky we are to have someone with Mitt’s qualifications and experience and know-how to be able to have the opportunity to run this country.”

Click here: Ann Romney defends Mitt – Anderson Cooper 360 – CNN.com Blogs

Maybe Ann simply felt her husband deserved uncritical loyalty from his fellow Republicans.  Or maybe she felt mounting dismay at seeing her chances of becoming First Lady going down the toilet.

After all, on April 16, she and Mitt had given a joint interview to ABC News that pulsed with hubris.

Asked if he had anything to say to President Barack Obama, Mitt replied: “Start packing.”  As if the most powerful leader of the Western World should snap to attention at Mitt’s command.

And Ann gushed: “I believe it’s Mitt’s time. I believe the country needs the kind of leadership he’s going to offer… So I think it’s our turn now.”

Click here: Mitt Romney Tells President Obama to ‘Start Packing’ | Video – ABC News

So now, after a series of potentially fatal gaffes by her husband, it may be that Ann feared it wasn’t their turn after all.

During a May 17 private fund-raising event, Mitt Romney addressed a roomful of wealthy donors.  Toward the end of his remarks he scorned “entitlements” for those Americans who didn’t belong to the privileged class:

“Well, there are 47% of the people who will vote for the president no matter what….

“Who are dependent upon government, who believe that they are victims, who believe that government has a responsibility to care for them, who believe that they’re entitled to healthcare, to food, to housing, to you name it.”

But the Romneys aren’t the only members of the pampered set to feel entitled to holding the most powerful office in the world.

Earlier in 2012, Anita Perry, the wife of Rick Perry–Texas Governor and Presidential candidate–had indulged in her own moment of self-pity.

Rick and Anita Perry

She said she knew what it was like to be unemployed–because her son had resigned from his job at Deutsche Bank to campaign for his father.

“He resigned from his job two weeks ago because he can’t go out and campaign with his father because of SEC regulations,” she said in a Pendleton, S.C. diner on October 14, 2011.

“My son lost his job because of this administration,” she added.

But only a day earlier, Anita Perry had said that her son had eagerly resigned to help his father run for President.

“So, our son Griffin Perry is 28.  He loves politics, and he just couldn’t wait.  He said ‘Dad, I’m in!  I’m in!  I’ll do whatever you need me to do.  I’ll resign my job.  I’ll do what you need me to do,‘” recalled Anita Perry.

There is a difference between voluntarily resigning from a job and being involuntarily terminated from it.

Nor was the voluntary resignation of her son Anita Perry’s only complaint.

“We are being brutalized by our opponents, and our own party,” she had told a South Carolina audience on October 13, 2011.  “So much of that is, I think they look at [Rick] because of his faith.

“He is the only true conservative–well, there are some true conservatives.  And they’re there for good reasons.  And they may feel like God called them, too.  But I truly feel like we are here for that purpose.”

Perhaps the final word on the revealed character of these entitled would-be rulers belongs to Plutarch (c. 46 – 120 AD), a Greek historian and biographer.   In the foreward to his biography of Alexander the Great, he wrote:

And the most glorious exploits do not always furnish us with the clearest discoveries of virtue or vice in men; sometimes a matter of less moment, an expression or a jest, informs us better of their characters and inclinations, than the most famous sieges, the greatest armaments, or the bloodiest battles whatsoever.

It is well to remember such truths when assessing the characters of our own would-be Alexanders–and those who would be their queens.

REWRITING HISTORY FOR TEXANS

In Bureaucracy, History, Politics on November 7, 2013 at 12:16 am

“The problem with writing about history in the Soviet Union,” went the joke, “is that you never know what’s going to happen yesterday.”

The same can now be said about writing history under the new guidelines of the Texas Board of Education.

The changes to the state’s history textbooks were opposed by historians and civil rights leaders. The new curriculum presents history from a right-wing perspective and de-emphasizes the role of blacks, Hispanics and other minority groups.

The board’s decision will affect students living outside Texas because of the state’s major impact on the nation’s textbook publishers.

Because the Texas textbook market is so large, books assigned to the state’s 4.7 million students often become bestsellers, decreasing costs for other school districts and leading them to buy the same materials.

“The books that are altered to fit the standards become the bestselling books, and therefore within the next two years they’ll end up in other classrooms,” said Fritz Fischer, chairman of the National Council for History Education, a group devoted to history teaching at the pre-college level.

“It’s not a partisan issue, it’s a good history issue.”

The new version of history given Texas students will:

  • Celebrate the free market;
  • Minimize the role of labor movements; and
  • Give greater prominence to conservative figures like Phyllis Schlafly.

Additional changes will include:

  • Students will now study Confederate President Jefferson Davis’ inaugural address alongside President Abraham Lincoln’s Gettysburg Address.
  • Upton Sinclair’s book The Jungle, which documented the horrors of working conditions in the meatpacking industry and led to calls for greater regulation, has been removed from the list of suggested readings.
  • The Rev. Martin Luther King Jr.’s “Letter From a Birmingham Jail,” has also been removed.
  • Thomas Jefferson’s name has been removed from a list of the country’s great thinkers because he advocated the separation of church and state.
  • In a sop to the Christian Right, references have been added to “laws of nature and nature’s God” to a section in U.S. history that requires students to explain major political ideas.
  • The word “democratic” has been removed in references to the form of U.S. government, and this will now be described as a “constitutional republic.”
  • A reference to the Second Amendment right to bear arms has been added to a section about citizenship in a U.S. government class.
  • Economics students will be required to “analyze the decline of the U.S. dollar including abandonment of the gold standard.”
  • The names or references to important Hispanics throughout history also were deleted, such as the fact that Tejanos died at the Alamo alongside Davy Crockett and Jim Bowie.
  • All references to “capitalism” have been replaced with “free enterprise.”
  • U.S. “imperialism” no longer exists; there is only “U.S. expansionism.” Only the Europeans are guilty of “imperialism,” just as only the Soviets committed “aggression.”
  • In a rare setback for the radical Right, the slave trade will not be renamed the “Atlantic triangular trade.”

At one time, Americans believed that such wholesale rewriting of history could happen only in the Soviet Union. A classic example of this occurred in 1953, within the Great Soviet Encyclopedia.

Lavrenti Beria had been head of the NKVD, the dreaded secret police, from 1938 to 1953. In 1953, following the death of Joseph Stalin, Beria was arrested and executed on orders of his fellow Communist Party leaders.

Lavrenti Beria

But the Great Soviet Encyclopedia had just gone to press with a long article singing Beria’s praises.

What to do?

The editors of the Encyclopedia wrote an equally long article about “the Berring Straits,” which was to be pasted over the article about Beria, and sent this off to its subscribers.  An unknown number of them decided it was safer to paste accordingly.

In the 1981 film, “Excalibur,” Merlin warns the newly-minted knights of the Round Table: “For it is the doom of men that they forget.”

Forgetting our past is dangerous, but so is “understanding” it incorrectly. Deliberately omitting events and persons from the historical record–such as Thomas Jefferson and Martin Luther King–can be as lethal to the truth as outright lying.

Stalin, for example, ordered the deletion of all references to the major role played by Leon Trotsky, his arch-rival for power, during the Russian Revolution.

Similarly, requiring students to study Confederate President Jefferson Davis’ inaugural address alongside President Lincoln’s Gettysburg Address should be seen for what it is: A thinly-veiled attempt to legitimize the most massive case of treason in United States history.

(The Civil War started on April 12, 1861, when Confederate artillery opened fire on Fort Sumter, a United States fort in Charleston Harbor. Fort Sumter surrendered 34 hours later.

(At least 800,000 Southerners took up arms against the legally elected government of the United States.)

The late broadcast journalist, Edward R. Murrow, would have referred to this as “giving Jesus and Judas equal time.”

All of which simply proves, once again, that the past is never truly dead. It simply waits to be re-interpreted by each new generation–with some interpretations winding up closer to the truth than others.

YOUR CALL IS VERY IMPORTANT TO US: PART TWO (END)

In Bureaucracy, Business, Self-Help on November 6, 2013 at 12:56 am

So you’ve spent the last half-hour or more on the phone, listening to one recorded message after another (and probably a symphony of bad music).

And you’re no closer to solving the problem that caused you to phone the company/agency in the first place.

What to do?

  1. Go on the Internet and look up the company’s/agency’s website.  Look for links to their Board of Directors.  Often enough you’ll get not only their names but their bios, phone numbers and even email addresses.
  2. Start looking at the bottom of the website page.  Many companies/agencies put this information there–and usually in small print.
  3. Look for the names of officials who can help you.  That means the ones at the top–or at least high enough so you can be sure that whoever responds to your call/letter/email has the necessary clout to address your problem.
  4. If you call, don’t ask to speak directly with Mr. Big–that’s not going to happen.  Ask to speak with Mr. Big’s secretary, who is far more accessible.
  5. Keep your tone civil, and try to make your call as brief as possible.  Don’t go into a lot of background about all the problems you’ve been having getting through to someone.
  6. Give the gist and ask for a referral to someone who can help resolve your problem.
  7. If the secretary needs more time to study the problem before referring you to someone else, be patient.  Answer any questions asked–such as your name, address, phone number and/or email.
  8. State–specifically–what you want the company to do to resolve your problem.  If you want a refund or repairs for your product, say so.
  9. Too many consumers don’t specify what they want the company to do–they’re so caught up in their rage and frustration that this completely escapes them. 
  10. Be reasonable.  If you want a refund, then don’t ask for more money than you paid for the product.  If you want to return a product for an exchange, don’t expect the company to give you a new one with even more bells and whistles–unless you’re willing to pay the difference in price.
  11. If you want an agency to investigate your complaint, don’t expect them to drop everything else and do so instantly.  Give them time to assess your information and that supplied by others.
  12. It’s usually possible to get one agency to sit on another–if you can make a convincing case that it’s in that secondary agency’s best interests to do so.  If you’ve been roughed up by local police for no good reason, you can file a complaint with that department–-and the FBI and U.S. Attorney’s Office (federal prosecutor) to investigate.
  13. That doesn’t guarantee they will resolve your problem.  But if you can show that the cops have violated several Federal civil rights laws, the odds are that someone will take a serious look at your complaint.
  14. If a company/agency official has acted so outrageously that the company/agency might now be held liable for his actions, don’t be afraid to say so.  But don’t threaten to sue.  Just point out that the employee has acted in such a way as to jeopardize the company’s/agency’s reputation for integrity/efficiency and that the organization is not well-served by such behavior.
  15. Whoever reads your letter/email will instantly realize the legal implications of what you’re saying–and, in most cases, will take quick action to head off a lawsuit by trying to satisfy your request.  The foremost priority of every bureaucracy is to ensure its own survival.
  16. Give the CEO’s secretary at least one to two days to get back to you.  Remember: Resolving your problem isn’t the only task she needs to complete.
  17. If you’re writing the CEO, make sure you use his full name and title–and that you spell both correctly. People don’t get to be CEOs without a huge sense of ego.  Nothing will turn him off faster than your failing to get his name and title exactly right.
  18. As in the case with his secretary, be brief–no more than a page and a half.  Outline the problem you’re having and at least some (though not necessarily all) of the steps you’re taken to get it resolved.
  19. Then state what you want the company to do.  Again, be fair and reasonable.

YOUR CALL IS VERY IMPORTANT TO US: PART ONE (OF TWO)

In Bureaucracy, Business, Self-Help on November 5, 2013 at 1:15 am

How many times have you called a government agency or company and instantly found yourself put on hold?

To add insult to injury, you usually wind up serenaded by recorded music that would be totally forgettable if it weren’t so unforgivably irritating.

And every 30 seconds or so a recorded voice comes on to assure you: “Your call is very important to us.”

Have you ever wondered:If my call is so important to you, why aren’t you answering it? 

The truth is that most companies and government agencies don’t want their employees speaking with the customers who make their existence a reality.

Having your questions answered by another human being requires the company/agency to assign–and pay–people to do just that.

Most hiring managers don’t want to hire any more people than they absolutely have to.  They want to siphon off as much of the company’s profits for themselves as possible.

And assigning people to answer customers’ calls means that many of those calls will take time to answer, because some problems can’t be solved in a matter of seconds.  To a bean-counting executive, time is money.

Even government agencies like police departments don’t want to spend any more time than necessary taking the calls of those who need to reach them.

Even calls to 911 can leave you talking to no one, with only a recorded message telling you to wait until someone deigns to speak with you.

That’s why many bureaucracies arrange that when you call for help, you’re fobbed off with a recorded message telling you to visit the company’s or agency’s website.

This assumes, of course, that

  1. You have a computer; and
  2. If you do, you also have Internet access.

If you

  • Don’t have a computer; or
  • You have a computer but don’t have Internet access; or
  • You do have Internet access but the service is down,

you’re flat out of luck.

And the agency/company couldn’t care less.

But it need not be this way.

Companies and agencies can treat their customers with respect for their time and need for help.

That’s why companies that genuinely seek to address the questions and concerns of their customers reap strong customer loyalty–and the profits that go with it.

One of these is LG, which produces mobile phones, TVs, audio/video appliances and computer products.

LG actually offers an 800 Customer Care number that’s good 24-hours a day.

Its call center is staffed with friendly, knowledgeable people who are willing to take the time to answer customer questions and guide them through the steps of setting up the appliances they’ve bought.

Another company that dares to have human beings stand behind its products–and explain how to use them–is The Sharper Image.

Recently, Dave, a friend of mine, bought an electronic alarm clock that allows you to wake up to a variety of exotic souds–such as a thunderstorm, the seashore, chirping birds or foghorns.

A brochure on how to set the alarm and sounds came with the clock, but Dave couldn’t make sense of it.  Luckily, there was an 800 number given in the brochure for those who needed to be walked through the necessary steps.

Dave called The Sharper Image and quickly found himself connected with a friendly and knowledgeable customer care rep.  She clearly and patiently explained what he needed to do to choose which sounds he wanted to awaken to.

And then she just as patiently repeated that list of steps while he quickly typed them up for future use if he forgot what to do.

Such an approach to customer service is not new–just extremely rare these days.

In his 1970 bestselling primer on business management, Up the Organization, Robert Townsend offered the following advice to company CEOs: “Call yourself up.”

“When you’re off on a business trip or a vacation,” writes Townsend, “pretend you’re a customer.  Telephone some part of your organization and ask for help.  You’ll run into real horror shows.

“Don’t blow up and ask for name, rank and serial number–you’re trying to correct, not punish.  Just suggest to the manager (through channels, dummy) that he make a few test calls himself.”

So how do you cope with agencies/companies that don’t care enough to help their customers?

I’ll address that in my next column.

EVERY PASSENGER AN AIR MARSHAL

In Bureaucracy, History, Law Enforcement on November 1, 2013 at 11:47 am

On June 5, the Transportation Safety Administration (TSA) finally came face-to-face with reality.

It announced that it was abandoning its plan to let passengers carry small knives, baseball bats, golf clubs and other sports equipment onto planes, as it had originally intended.

Of course, TSA didn’t drop this plan because it wanted to.  It did so because of fierce opposition from passengers, Congressional leaders and airline industry officials.

TSA Administrator John Pistole unveiled the proposal in March, saying that in these days of hardened cockpit doors, armed off-duty pilots traveling on planes and other preventive measures, small folding knives could not be used by terrorists to take over a plane.

He said that intercepting them takes time that would be better used searching for explosives and other more serious threats.

TSA screeners confiscate over 2,000 small folding knives a day from passengers.

The proposal would have permitted folding knives with blades that are 2.36 inches (6 centimeters) or less in length and are less than 1/2 inch (1 centimeter) wide. The aim was to allow passengers to carry pen knives, corkscrews with small blades and other knives.

Passengers also would also have been allowed to bring onboard novelty-sized baseball bats less than 24 inches long, toy plastic bats, billiard cues, ski poles, hockey sticks, lacrosse sticks and two golf clubs.

The United States has gradually eased airline security measures that took effect after 9/11.

In 2005, TSA said it would let passengers carry on small scissors, knitting needles, tweezers, nail clippers and up to four books of matches.  The agency began focusing on keeping explosives off planes, because intelligence officials believed that was the greatest threat to commercial aviation.

With regard to the use of edged weapons as terrorist tools:

  • The terrorists who highjacked four jetliners and turned them into flying bombs on September 11, 2001, used only boxcutters to cut the throats of stewards and stewardesses; and
  • They then either forced their way into the cockpits and overpowered and murdered the pilots, or lured the pilots to leave the cabins and murdered them.

It’s also worth remembering that for all the publicity given the TSA’s “Air Marshal” program, it’s been airline passengers who have repeatedly been the ones to subdue unruly fliers.

Consider the following incidents:

  • On August 11, 2000, Jonathan Burton, a passenger aboard a Southwest Airlines flight tried to break into the cockpit was killed by other passengers who restrained him.
  • On May 9, 2011, crew members and passengers wrestled a 28-year-old man to the cabin floor after he began pounding on the cockpit door of a plane approaching San Francisco.
  • On February 21, 2012, passengers aboard a Continental Airlines flight from Portland to Houston rushed to aid a flight attendant subdue a Middle Eastern man who began shouting, “Allah is great!”
  • On March 27, 2012, a JetBlue flight from new York to Las Vegas was forced to land in Texas after the pilot started shouting about bombs and al-Qaeda and had to be subdued by passengers.
  • On January 9, 2013, passengers on board an international flight from Reykjavik to New York’s John F. Kennedy Airport subdued an unruly passenger by tying him to his seat with duct tape and zip ties after he began screaming and hitting other passengers.
  • On May 27, 2013, a passenger aboard an Alaska Airlines flight from Anchorage to Portland, Oregon, tried to open an airplane door in-flight and was subdued by passengers and crew members until the plane landed in Portland.

In every one of these incidents, it’s been passengers–not the vaunted Air Marshals–who have been the first and major line of defense against mentally unstable or terroristically inclined passengers.

In opposing TSA’s proposal to loosen security restrictions, skeptical lawmakers, airlines, labor unions and law enforcement groups argued that knives and other items could be used to injure or kill passengers and crew.

Such weapons would have increased the dangers posed by the above-cited passengers (and a pilot) who erupted in frightening behavior.

Prior to 9/11, commercial airline pilots and passengers were warned: If someone tries to highjack the plane, just stay calm and do what he says.

So many airplanes were directed by highjackers to land in Fidel Castro’s Cuba that these incidents became joke fodder for stand-up comedians.

And, up to 9/11, the advice to cooperate fully with highjackers and land the planes where they wanted worked.  No planes and no lives were lost.

But during 9/11, passengers and crew–with one exception–cooperated fully with the highjackers’ demands.  And all of them died horrifically when three of those jetliners were deliberately crashed into the Twin Towers of the World Trade Center and the Pentagon.

World Trade Center under airplane attack

Only on United Flight 93 did the passengers and crew fight back. In doing so, they accomplished what security guards, soldiers, military pilots, the CIA and FBI could not: They thwarted the terrorists, sacrificing their own lives and preventing the fourth plane from destroying the White House or the Capital Building.

Memorial to the passengers and crew of United Flight 93

Since every airline passenger must now become his or her own Air Marshal, it seems only appropriate that the criminals they face be rendered as harmless as possible.

INFORMANTS VS. RATS

In Bureaucracy, History, Law, Law Enforcement, Social commentary on October 31, 2013 at 2:09 am

In the 1981 police drama, “Prince of the City,” both cops and criminals use plenty of four-letter words.

But the word both groups consider the most obscene is spelled is spelled with three letters: R-a-t.

The movie is based on the true-life story of former NYPD detective Robert Leuci (“Danny Ciello” in the film, and played by Treat Williams).  It’s based on the best-selling nonfiction book, Prince of the City, by Robert Daley, a former deputy commissioner with NYPD.

Leuci/Ciello volunteers to work undercover against massive corruption among lawyers, bail bondsmen and even his fellow narcotics agents.

Along the way, the movie gives viewers numerous insights into not only how real-world cops work but how they see the world–and their role in it.

In its first scenes, “Prince” shows members of the elite Special Investigating Unit (SIU) preparing for a major raid on an apartment of Columbian drug-dealers.

Ciello, sitting in a restaurant, gets a tip on the Columbians from one of his informants.  He then phones it in to his fellow officers.  Together, they raid the apartment, assault the dealers, and confiscate their drugs and money.

The film makes it clear that even an elite detective squad can’t operate effectively without informants.  And in narcotics cases, these are either addicts willing to sell out their suppliers or other drug-dealers willing to sell out their competitors.

For the cops, the payoff is information that leads to arrests.  In the case of the SIU, that means big, headline-grabbing arrests.

With their superiors happy, the stree-level detectives are largely unsupervised–which is how they like it.  Because most of them are doing a brisk business shaking down drug-dealers for their cash.

For their informants, the payoffs come in several forms, including:

  • Allowing addicts to continue using illegal drugs.
  • Supplying addicts with drugs, such as heroin.
  • Allowing drug-dealers to continue doing business.
  • Supplying drug-dealers with information about upcoming police raids on their locations.

All of these activities are strictly against the law.  But to the men charged with enforcing anti-narcotics laws, this is the price to be paid for effective policing.

But not all police informants are criminals.  Many of them work in highly technical industries–such as  phone companies.

A “connection” such as this is truly prized.  With it, a detective can illegally eavesdrop on the conversations of those he’s targeting.

He doesn’t have to go through the hassles of getting a court-approved wiretap.  Assuming he has enough evidence to convince a judge to grant such a wiretap.

A top priority for any cop–especially a narcotics cop–is protecting the identities of his informants.

At the very least, exposing such identities could lead to embarrassment, unemployment, arrest and imprisonment.  At worst, it could lead to the murder of those informants by enraged criminals.

But there is another reason for protecting the identity of informants: The cop who amasses a roster of prized informants is seen as someone special within the police department, by colleagues and superiors alike.

He knows “something” they do not.  And that “something” allows him to make a lot of arrests–which, in turn, reflects well on the police department.

If those arrests end in convictions, his status within the department is further enhanced.

But while a cop is always on the lookout for informants against potential targets, that doesn’t prevent him from generally holding such people in contempt.

“Rats,” “finks,” “stool pigeons,” “canaries,” “informers”–these are among the more printable terms (for most media) cops use to describe those who betray the trust of others.

Such terms are never used by cops when speaking to their informants.

For cops, the most feared- and -hated part of every police department is its Internal Affairs Division (IAD).  This is the unit charged with investigating allegations of illegal behavior by police.

For most cops, IAD represents the devil incarnate.  Any officer who would be willing to “lock up” a “brother officer” is considered a traitor to the police brotherhood.

Even if that “brother officer” is engaging in behavior that completely violates his sworn oath “to protect and serve.”

In “Prince of the City,” Danny Ciello gives voice to just these feelings.

He’s preparing to betray the trust of his fellow narcotics officers by exposing the massive corruption among them.  Yet he fiercely rejects the idea that he is a “rat.”

“A rat is when they catch you and make you an informer,” he tells his wife.  “This is my game.”

Ciello has volunteered to obtain evidence of corruption; he’s not under some prosecutor’s thumb.  That, to him, makes him different from a “rat.”

Of course, once Ciello’s cover is blown and his fellow cops learn what he has done, they will forever brand him a “rat,” the worst sort of turncoat.

The movie ends with Ciello now teaching surveillance classes at the NYPD Academy.  A student asks: “Are you the Detective Ciello?”

“I’m Detective Ciello.”

“I don’t think I have anything to learn from you.”

For viewers seeking to learn the workings–and mindsets–of real-world police agencies,  “Prince of the City” has a great many lessons to teach.

THE TRUTH ABOUT COPS–AND A GREAT MOVIE

In Bureaucracy, History, Law, Law Enforcement, Social commentary on October 30, 2013 at 1:36 am

It’s a movie that appeared in 1981–making it, for those born in 2000, an oldie.  And it wasn’t a blockbuster, being yanked out of theaters almost as soon as it arrived.

Yet “Prince of the City” remains that rarity–a movie about big-city police that

  • Tells a dramatic (and true) story, and
  • Offers serious truths for those who want to know how police and prosecutors really operate.

It’s based on the real-life case of NYPD Detective Robert Leuci (“Danny Ciello” in the film).

A member of the elite Special Investigating Unit (SIU) Ciello (played by Treat Williams) volunteers to work undercover against rampant corruption among narcotics agents, attorneys and bail bondsmen.

His motive appears simple: To redeem himself and the NYPD from the corruption he sees everywhere:  “These people we take from own us.”

His only condition: “I will never betray cops who’ve been my partners.”

Assistant US Attorney Rick Cappalino assures Ciello: “We’ll never make you do something you can’t live with.”

As the almost three-hour movie unfolds, Ciello finds–to his growing dismay–that there are a great many things he will have to learn to live with.

Although he doesn’t have a hand in it, he’s appalled to learn that Gino Moscone, a former buddy, is going to be arrested for taking bribes from drug dealers.

Confronted by a high-ranking agent for the Drug Enforcement Agency, Moscone refuses to “rat out” his buddies.

Instead, he puts his service revolver to his head and blows out his brains.

Prince Of The City folded.jpg

Ciello is devastated, but the investigation–and film–must go on.

Along the way, he’s suspected by a corrupt cop and bail bondsman of being a “rat” and threatened with death.  He’s about to be wasted in a back alley when his cousin–a Mafia member–suddenly intervenes.

The Mafioso tells Ciello’s would-be killers: “You’d better be sure he’s a rat, because people like him.”

At which point, the grotesquely fat bail bondsman–who has been demanding Ciello’s execution–pats Danny on the arm and says, “No hard feelings.”

It is director Sidney Lumet’s way of graphically saying: “Sometimes the bad guys can be good guys–and the good guys can be bad guys.”

Lumet makes it clear that police don’t always operate with the Godlike perfection of cops in TV and films. It’s precisely because his Federal backup agents lost him that Ciello almost became a casualty.

In the end, Ciello becomes a victim of the prosecutorial forces he has unleashed.  Although he’s vowed to  never testify against his former partners, Ciello finds this a promise he can’t keep.

Too many of the cops he’s responsible for indicting have implicated him of similar–if not worse–behavior.

He’s even suspected of being involved in the theft of 450 pounds of heroin (“the French Connection”) from the police property room.

A sympathetic prosecutor–Mario Vincente in the movie, Rudolph Giuliani in real-life–convinces Ciello that he must finally reveal everything he knows.

Ciello’s had originally claimed to have done “three things” as a corrupt narcotics agent.  By the time his true confessions are over, he’s admitted to scores of felonies.

Ciello then tries to convince his longtime SIU partners to do the same.

One of them commits suicide.  Another tells Ciello to screw himself:  “I’m not going to shoot myself and I’m not going to rat out my friends.”

To his surprise, Ciello finds himself admiring his corrupt former partner for being willing to stand up to the Federal case-agents and prosecutors demanding his head.

The movie ends with a double dose of irony.

First: Armed with Ciello’s confessions, an attorney whom Ciello had successfully testified against appeals his conviction.  But the judge rules these to be “collateral,” apart from the main evidence in the case, and affirms the conviction.

Second: Ciello is himself placed on trial–of a sort.  A large group of assistant U.S. attorneys gathers to debate whether their prize “canary” should be indicted.

If he is, his confessions will ensure his conviction.

Some prosecutors argue forcefully that Ciello is a corrupt law enforcement officer who has admitted to more than 40 cases of perjury–among other crimes.  How can the government use him to convict others and not address the criminality in his own past?

Other prosecutors argue that Ciello voluntarily risked his life–physically and professionally–to expose rampant police corruption.  He deserves a better deal than to be cast aside by those who have made so many cases through his testimony.

Eventually, the U.S. Attorney for the Southern District of New York makes his decision: “The government declines to prosecute Detective Daniel Ciello.”

It is Lumet’s way of showing that the decision to prosecute is not always an easy or objective one.

The movie ends with Ciello now teaching surveillance classes at the NYPD Academy.  A student asks: “Are you the Detective Ciello?”

“I’m Detective Ciello.”

“I don’t think I have anything to learn from you.”

Is Danny Ciello–again, Robert Leuci in real-life–a hero, a villain, or some combination of the two?  It is with this ambiguity that the film ends–an ambiguity that each viewer must resolve for himself.