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Posts Tagged ‘THE NEW YORK TIMES’

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IS THERE A HITLER IN YOUR CEO?

In Bureaucracy, Business, Politics, Social commentary on May 3, 2013 at 12:35 am

Would-be CEOs and Fuehrers, listen up: Character is destiny.

Case in point: The ultimate Fuehrer and CEO, Adolf Hitler.

Ever since he shot himself in his underground Berlin bunker on April 30, 1945, historians have fiercely debated: Was der Fuehrer a military genius or an imbecile?

With literally thousands of titles to choose, the average reader may feel overwhelmed. But if you’re looking for an understandable, overall view of Hitler’s generalship, an excellent choice would be How Hitler Could Have Won World War II by Bevin Alexander.

How Hitler Could Have Won World War II

Among “the fatal errors that led to Nazi defeat” (as proclaimed on the book jacket) were:

  • Wasting hundreds of Luftwaffe pilots, fighters and bombers in a half-hearted attempt to conquer England.
  • Ignoring the pleas of generals like Erwin Rommel to conquer Syria, Iraq and Saudi Arabia–thus giving Germany control of most of the world’s oil.
  • Attacking his ally, the Soviet Union, while still at war with Great Britain.
  • Needlessly turning millions of Russians into enemies rather than allies by his brutal and murderous policies.
  • Declaring war on the United States after the Japanese attacked Pearl Harbor. (Had he not done so, Americans would have focused all their attention on conquering Japan.)
  • Refusing to negotiate a separate peace with Soviet dictator Joseph Stalin–thus granting Germany a large portion of captured Russian territory in exchange for letting Stalin remain in power.
  • Insisting on a “not one step back” military “strategy” that led to the unnecessary surrounding, capture and/or deaths of hundreds of thousands of German servicemen.

As the war turned increasingly against him, Hitler became ever more rigid in his thinking. He demanded absolute control over the smallest details of his forces. This, in turn, led to astounding and needless losses in German soldiers.

One such incident was immortalized in the 1962 movie, The Longest Day, about the Allied invasion of France known as D-Day.

On June 6, 1944, Rommel ordered the panzer tanks to drive the Allies from the Normandy beaches. But these could not be released except on direct order of the Fuehrer.

As Hitler’s chief of staff, General Alfred Jodl, informed Rommel: The Fuehrer was asleep–and, no, he, Jodl, would not wake him.

By the time Hitler awoke and issued the order, it was too late.

Nor could he accept responsibility for the policies that were clearly leading Germany to certain defeat. Hitler blamed his generals, accused them of cowardice, and relieved many of the best ones from command.

Among those sacked was Heinz Guderian, creator of the German panzer corps–and thus responsible for its highly effective “blitzkrieg” campaign against France in 1940.

Heinz Guderian

Another was Erich von Manstein, designer of the strategy that defeated France in six weeks–something Germany couldn’t do during the four years of World War 1.

Erich von Manstein

Finally, on April 29, 1945–with the Russians only blocks from his underground bunker in Berlin–Hitler dictated his “Last Political Testament.” Once again, he refused to accept responsibility for unleashing a war that would ultimately consume 50 million lives:

“It is untrue that I or anyone else in Germany wanted war in 1939. It was desired and instigated exclusively by those international statesmen who either were of Jewish origin or worked for Jewish interests.”

Hitler had launched the war with a lie–that Poland had attacked Germany, rather than vice versa. And he closed the war–and his life–with a final lie.

All of which, once again, brings us back to Niccolo Machiavelli, the father of political science.

In his classic book, The Discourses, he wrote at length on the best ways to maintain liberty within a republic. In Book Three, Chapter 31, Machiavelli declares: “Great Men and Powerful Republics Preserve an Equal Dignity and Courage in Prosperity and Adversity.”

It is a chapter that Adolf Hitler would have done well to read.

“…A truly great man is ever the same under all circumstances. And if his fortune varies, exalting him at one moment and oppressing him at another, he himself never varies, but always preserves a firm courage, which is so closely interwoven with his character that everyone can readily see that the fickleness of fortune has no power over him.

“The conduct of weak men is very different. Made vain and intoxicated by good fortune, they attribute their success to merits which they do not possess, and this makes them odious and insupportable to all around them.

“And when they have afterwards to meet a reverse of fortune, they quickly fall into the other extreme, and become abject and vile.

“Thence it comes that princes of this character think more of flying in adversity than of defending themselves, like men who, having made a bad use of prosperity, are wholly unprepared for any defense against reverses.”

Stay alert to signs of such character flaws among your own business colleagues–and especially your superiors. They are the warning signs of a future catastrophe.

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WHY REGULAR JOBS PROGRAMS DON’T WORK

In Bureaucracy, Business, Politics, Self-Help, Social commentary on May 2, 2013 at 12:18 am

Imagine this: A future President seeks to disband the FBI—and offer bribes to career criminals to not rob, rape and murder. And to sell his proposal, he chooses as his slogan: “Let criminals be criminals.”

If that sounds impossible, consider this: Politicians on both the Right and Left have adopted just that mindset toward holding corporate employers accountable for their criminal greed and irresponsibility.

Case in point: The Obama administration has signaled that it may adopt a Georgia program that allows businesses to train jobless workers for two months without having to pay them.

Its supporters claim the program—Georgia Works—lets workers get their foot in the door and reduces businesses’ hiring risks. Unions assert that it exploits workers and violates federal labor laws.

The drawbacks to this program:

  • It’s only open to workers receiving unemployment insurance benefits.
  • Businesses have no obligation to hire participating workers.

Mississippi, in turn, has launched the Subsidized Transition Employment Program and Services. Funded with left-over stimulus dollars, it initially covers 100 percent of an employee’s wages, gradually reducing the subsidy for every 160 hours worked.

Its drawbacks:

  • It lasts only four months—from August to December, 2011.
  • Businesses will be excluded from the program if funds are exhausted or the September 30 enrollment deadline has passed.
  • Only 80 companies had signed up for the program by early September.

Then there’s the Minnesota solution. Instead of adopting Senator Al Franken’s proposal to use public monies to subsidize wages, Congress enacted the Hiring Incentives to Restore Employment Act. This gave businesses $13 billion worth of tax credits for hiring unemployed workers.

The drawbacks to this effort:

  • The measure has not been evaluated.
  • It does not require employers to hire.

In Connecticut, another jobs program, Platform to Employment, puts workers through a four-week training period followed by an eight-week tryout at a participating business.

During the tryouts, the employees’ wages are paid by The Workplace, Inc., a private company which raised enough funds to support 100 jobs starting this fall.

The drawbacks to this are:

  • Employers get, in effect, free labor.
  • Only those who have already exhausted 99 weeks of unemployment benefits are eligible.
  • Employers have no obligation to hire participating workers.
  • The funds will create only 100 jobs.
  • Employers are not required to participate in the program.

Meanwhile, the unemployment rate keeps steadily rising. In 2007, 228,000 people were unemployed for 99 weeks or longer, according to the Bureau of Labor Statistics.

Today more than 2 million Americans have been unemployed for at least 99 weeks—the cutoff point for unemployment insurance in the hardest-hit states.

And the longer a person is out of work, the less likely s/he is to find an employer willing to hire.

What all these “job creating” programs have in common is this: They apply plenty of carrots–but absolutely no sticks.

Bribes–in the form of tax credits or tax breaks–are liberally applied to entice employers to behave like patriots instead of parasites. But for employers whose refusal to hire condemns their country to economic catastrophe–there are no penalties whatsoever.

A policy based only on carrots is a policy of bribery. A policy based only on sticks is one of coercion. Some people can’t be bribed, and some can’t be coerced. But nearly everyone is open to a policy of rewards and punishments.

Thus, corporations across the country are now sitting atop $2 trillion in profits. But their CEOs are using those monies for:

  • Enriching themselves, their bought-off politicians, their families—and occasionally their mistresses.
  • Buying up other corporate rivals.
  • Creating or enlarging companies outside the United States.

In short, the one expense they refuse to underwrite is hiring their fellow Americans.

This is because:

  • They want to pay their un-American employees far lower wages than would be tolerated by employees within the United States.
  • They want to escape American employee-protection laws–such as those mandating worker’s compensation or forbidding sexual harassment.
  • They want to escape American consumer-protection laws–such as those banning the sale of lead-contaminated products (a hallmark of Chinese imports).
  • They want to escape American laws protecting the environment–such as those requiring safe storage of dangerous chemicals.

They want, in short, to enrich themselves at the direct expense of their country.

In decades past, this used to be called treason.

Yet no major political figure–on the Left or Right–has so far dared to blame employers for selling out their country and destroying its economic prosperity.

No job-seeker, however well-qualified and -motivated, can hire himself onto an employer who refuses to hire.

But corporate CEOs–and their paid political stooges–continue to blame the unemployed for being unable to find employers willing to honor their integrity, qualifications and initiative.

Related image

Americans generally–and the unemployed and under-employed in particular–must hold corporate America accountable for its criminal greed and irresponsibility.

Until they do, the United States will continue to sink further into decline–economically, socially and politically.

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DOES TORTURE WORK?: PART THREE (END)

In Law, Law Enforcement, Politics, Social commentary on May 1, 2013 at 12:02 am

Throughout the Cold War, Republicans held themselves out as the ultimate practitioners of “real-politick,” at home and abroad. They convinced millions of Americans to believe that only their party could be trusted to not sell out America.

As a result, they held the White House–and often the Senate and/or House of Representatives–for most of the 20th Century.

According to Republicans and their Rightist supporters: A President–especially a Democratic one–could never be too aggressive or warlike.

  • President Harry S. Truman hemmed in the Soviet Union with a ring of military bases, making its further expansion into Europe impossible.
  • But the Right judged this as abject surrender. The reason: Truman refused to again turn Eastern Europe into a mass graveyard and ignite World War III by declaring war on the Soviet Union to “roll back” Communism.
  • President John F. Kennedy forced Nikita Khrushchev to withdraw Soviet nuclear missiles from Cuba.
  • But, according to Republicans, that was actually a defeat.  The reason: He didn’t risk thermonuclear war with the Soviet Union by launching an all-out invasion of that island.

After the 1991 collapse of the Soviet Union, Republicans lost their Great Red Bogeyman. Now they could only accuse Democrats of being “soft” on crime, not Communism.

Then, on September 11, 2001, the Republicans found their next great enemy to rally against–-and to accuse Democrats of actively supporting: Islamic terrorism.

This ensured the 2004 re-election of George W. Bush–-who had hid out from the Vietnam war in the Texas Air National Guard–over John Kerry, a genuine war hero who had seen heavy action in the same conflict.

In the last column, we saw that the FBI’s “kill them with kindness” approach to interrogation has yielded far better results than the “Jack Bauer/24” methods favored by the CIA and military.

But this has not prevented Republicans from attacking  even those FBI agents who have risked their lives at home and abroad to defend America from terrArabism.

According to the high priests of the Republican party, those agents are “naive” do-gooders who don’t have the guts to go “all the way” against America’s enemies.

But Niccolo Machiavelli, whose name is a byward for political ruthlessness, would disagree with those Republicans.

In his small and notorious book, The Prince, he writes about the methods a ruler must use to gain power. But in his larger and lesser-known work, The Discourses, he outlines the ways that liberty can be maintained in a republic.

Niccolo Machiavelli

For Machiavelli, only a well-protected state can hope for peace and prosperity.  Toward that end, he wrote at length about the best ways to succeed militarily.  And in war, humanity can prevail at least as often as severity.

Consider the following example from The Discourses:

Camillus [a Roman general] was besieging the city of the Faliscians, and had surrounded it….A teacher charged with the education of the children of some of the noblest families of that city [to ingratiate himself] with Camillus and the Romans, led these children…into the Roman camp. 

And presenting them to Camillus [the teacher] said to him, “By means of these children as hostages, you will be able to compel the city to surrender.”         

Camillus not only declined the offer but had the teacher stripped and his hands tied behind his back….[Then Camillus] had a rod put into the hands of each of the children…[and] directed them to whip [the teacher] all the way back to the city. 

Upon learning this fact, the citizens of Faliscia were so much touched by the humanity and integrity of Camillus, that they surrendered the place to him without any further defense.  

This example shows that an act of humanity and benevolence will at all times have more influence over the minds of men than violence and ferocity.

It also proves that provinces and cities which no armies…could conquer, have yielded to an act of humanity, benevolence, chastity or generosity.

This truth should be kept firmly in mind whenever Right-wingers start bragging about their own patriotism and willingness to get “down and dirty” with America’s enemies.

Many–like Newt Gingrich, Donald Trump, Rudolph Giuliani, Rick Santorum and Mitt Romney–did their heroic best to avoid military service. These “chickenhawks” talk tough and are always ready to send others into battle–but keep themselves well out of harm’s way.

Such men are not merely contemptible; they are dangerous.

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DOES TORTURE WORK?: PART TWO (OF THREE)

In History, Law Enforcement, Politics, Social commentary on April 30, 2013 at 12:24 am

In his gung-ho views on torture, New York State Senator Greg Ball has plenty of company.

At the November 12, 2011 Republican debate on foreign policy, all seven candidates endorsed the use of torture as an effective counter-terrorism tactic.

Former Godfather Pizza CEO Herman Cain called for the re-authorized use of waterboarding to “persuade” captured terrArabists to talk.

“I don’t see it as torture, I see it as an enhanced interrogation technique,” said Cain.

Representative Michele Bachmann (R-Minn.) and Texas Governor Rick Perry agreed with Cain.

And Perry drew sustained applause when he declared, “This is war…I will defend them [waterboarding and other coercive techniques] until I die.”

The use of waterboarding was discontinued late in the administration of President George W. Bush.

Following much heated, internal debate, officials in the FBI and Justice Department admitted that it constituted torture and was therefore illegal.

But after the killing of Osama bin Laden, several Bush administration officials–notably former Vice President Dick Cheney–tried to reinstitute the technique, or at least its reputation.

They suggested that information acquired during the earlier waterboarding years may have provided an essential clue to locating bin Laden.

Unfortunately for Republicans, the truth about torture generally–and waterboarding in particular–is just the opposite.

Victims will say anything they think their captors want to hear to stop the agony.  And, in fact, subsequent investigations have shown that just that happened with Al Qaeda suspects.

Waterboarding a captive

Shortly after the invasion of Afghanistan in October, 2001, hundreds of Al Qaeda members started falling into American hands.  And so did a great many others who were simply accused by rival warlords of being Al Qaeda members.

The only way to learn if Al Qaeda was planning any more 9/11-style attacks on the United States was to interrogate those suspected captives.  The question was: How?

The CIA and the Pentagon quickly took the “gloves off” approach.  Their methods included such “stress techniques” as playing loud music and flashing strobe lights to keep detainees awake.

Some were “softened up” prior to interrogation by “third-degree” beatings.  And still others were waterboarded.

In 2003, an FBI agent observing a CIA “interrogation” at Guantanamo was stunned to see a detainee sitting on the floor, wrapped in an Israeli flag.  Nearby, music blared and strobe slights flashed.

In Osama bin Laden’s 1998 declaration of war against America, he had accused the country of being controlled by the Jews, saying the United States “served the Jews’ petty state.”

Draping an Islamic captive with an Israeli flag could only confirm such propaganda.

The FBI, on the other hand, followed its traditional “kill them with kindness” approach to interrogation.

Pat D’Amuro, a veteran FBI agent who had led the Bureau’s investigation into the 1998 bombing of the American embasy in Nairobi, Kenya, warned FBI Director Robert Mueller III:

The FBI should not be a party in the use of “enhanced intrrogation techniques.”  They wouldn’t work and wouldn’t produce the dramatic results the CIA hoped for.

But there was a bigger danger, D’Amuro warned: “We’ll be handing every future defense attorney Giglio material.”

The Supreme Court had ruled in Giglio vs. the United States (1972) that the personal credibility of a government official was admissible in court.

Any FBI agent who made use of extra-legal interrogation techniques could potentially have that issue raised every time he testified in court on any other matter.

It was a defense attorney’s dream-come-true recipe for impeaching an agent’s credibility–and thus ruin his investigative career.

But there was another solid reason for avoiding interrogations that smacked of torture: Most Al Qaeda members relished appearing before grand juries.

Unlike organized crime members, they were talkative–and even tried to proslytize to the jury members.  They were proud of what they had done–and wanted to talk.

“This is what the FBI does,” said Mike Rolince, an FBI experrt on counter-terrorism.  “Nearly 100% of the terrorists we’ve taken into custody have confessed.  The CIA wasn’t trained.  They don’t do interrogations.”

According to The Threat Matrix: The FBI at War in the Age of Global Terror (2011), jihadists had been taught to expect severe torture at tha hands of American interrogators.  Writes Author  Garrett M. Graff:

“Often, in the FBI’s experience, their best cooperation came when detainees realized they weren’t going to get tortured, that the United States wasn’t the Great Satan.  Interrogators were figuring out…that not playing into Al Qaeda’s propaganda could produce victories.”

And the FBI isn’t alone in believing that acts of simple humanity can turn even sworn entmies into allies.

No less an authority on “real-politick” than Niccolo Machiavelli reached the same conclusion more than 500 years ago.

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DOES TORTURE WORK?: PART ONE (OF THREE)

In History, Law Enforcement, Politics, Social commentary on April 29, 2013 at 12:02 am

On the night of April 19, 19-year-old Dzokhar Tsarnaev, the Boston Marathon bombing suspect, was arrested.

And almost immediately afterward, New York State Senator Greg Ball (R) offered his unsolicited advice on how to deal with him.  Ball took to his Twitter account and called for the Tsarnaev to be tortured:

“So, scum bag #2 in custody. Who wouldn’t use torture on this punk to save more lives?”

On April 22, Ball appeared on CNN’s Piers Morgan Show to elaborate on his approach to law-and-order.

Greg Ball

Morgan opened the interview by asking Ball if he still believed that Tsarnaev should be tortured.  The following exchange then occurred:

BALL: Absolutely.  At the end of the day–you know, I think you interview a lot of politicians.  A lot of politicians are full of crap. They’re  scared of their own shadow and scared to say what they feel.

I think that I share the feelings of a lot of red-blooded Americans who believe that if we can save even one innocent American life, including we’ve seen the killing of children, that they would use–and this is just for me–that they would use every tool at their disposal to do so.

MORGAN: But he’s an American citizen, Dzhokhar Tsarnaev. He committed a domestic crime in Boston, and he’ll be tried in a U.S. civilian criminal court system.

BALL: Right.

MORGAN: How you going to torture him?

BALL: I mean, dude, you’re talking to a guy that supports death penalty for cop killers, terrorists.

MORGAN: Yes, but how would you torture him?

BALL: Piers, I would support–I’m talking about me. If you want to talk to the president of the United States about his policies next time you golf or go play basketball with him, you can ask him. I’m telling you as Greg Ball, I’m telling you as Greg Ball personally–

MORGAN: I understand you’re Greg Ball.

BALL: If you would put me in the room with anybody from the most current scumbags to Osama bin Laden, I’m telling you what I would do. As far as the policy of the United States, you got to take it up with Obama.

MORGAN: I understand. But if you start to torture an American citizen for committing a domestic crime in America, you are crossing a Rubicon.

BALL: Can I ask you a question? What would you do if you were given the opportunity?

BALL: Before Osama bin Laden was shot, if you had 30 minutes in the room, what would you do? Would you play cards with Osama bin Laden?

MORGAN: It’s really a question–

BALL: What would you do?

MORGAN: Let me put this to you.

BALL: No.  You answer this.  If you met this scumbag–

MORGAN: I’m actually doing the interview, though.

BALL: If you met this scumbag–

MORGAN: No, I really am.

BALL: –before he killed these people and turned people into amputees, what would you do, play cards?  Maybe I should have said it in a British accent.  This man killed innocent men, women and children.

MORGAN: Can you stop being such a jerk?

BALL: What would you do?  You get paid for it.  I figured I would give you a taste of your own medicine.

MORGAN: Seriously–

MORGAN: Because you tweeted this to the world.  I’m curious what you think.  Your behavior so far has been really offensive.

BALL: Because you don’t like it when you don’t have another bobblehead that you can beat up and treat like a coward?  The reality is is these men killed innocent men, women and children.  As a red-blooded American, I said who out there if it would save an innocent–

MORGAN: But you’re not answering my questions.

BALL: — would not use torture.  I would.

MORGAN: I understand all the gung-ho language you’re using.  Here’s the point I’m making to you.  Do you realize that if you torture this man, what you’re basically endorsing is the torture of American citizens for committing domestic crimes inside America?

Would you as a politician want to bring that in as a standard matter of practice in your country, yes or no?

BALL: What I am saying is that as an individual–

MORGAN: Yes or no?

BALL: If given the opportunity–

MORGAN: Yes or no.

BALL:  –to be in a room with somebody like Osama bin Laden, it would be me, Osama bin Laden and a baseball bat. And yes, I would use torture.

MORGAN: It’s very macho.

BALL: It’s not about being macho.  If I wanted to be macho, I would challenge you to an arm wrestling contest.  I’m telling you how I feel. That’s what I said on Twitter.

And that’s what I said today. You can ask it 100 times over.  I will give you the same answer.‏

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HANGING UP ON THE PHONE COMPANY: PART TWO (END)

In Business, Self-Help on April 26, 2013 at 12:02 am

From November, 2011 to February, 2012, AT&T demanded that Dave pay them for a service they had failed to provide.

They had promised to supply him with Uverse high-speed Internet–at 25 MBPs a second. Instead, he had gotten only 6 MBPs a second. And a big dot in the middle of his computer screen when watching YouTube videos.

Finally, an AT&T rep told him the blunt truth:

His geographical area was not yet supplied with fiber-optic cables that could provide high-speed Internet service.

Dave canceled Uverse–and began getting a series of bills from AT&T.

First one for more than $400.

Then a reduced bill for $260.

Then another for $140.

And still another for $126.95.

After getting a phone call from a collections agency, Dave asked me to intervene with AT&T on his behalf.

So I decided to go directly to the Office of the President.

Long ago I had learned a crucial truth:

The man at the top of an organization cannot fob you off with the excuse: “I can’t do it.” He can do anything he wants to do. And once he decides to do it, everyone below will fall into line.

I already had the phone number: (800) 848-4158.

I had gotten this via a google search under “AT&T Corporate Offices.” This gave me a link to “Corporate Governance”–which provides biographies of the executives who run the company.

And at the head stands Randall L. Stephenson–Chairman of the Board, CEO and President of AT&T Inc.

I didn’t expect to speak with him. One of his chief lieutenants would be enough–such as a woman I’ll call Margie.

First, I introduced myself and said I was authorized to act on Dave’s behalf. Then I handed the phone to Dave (who was sitting next to me) so he could confirm this.

I then briefly outlined the problems Dave had been having.

Margie–using Dave’s phone number–quickly accessed the computerized records documenting all I was telling her.

She said she would need three or four days to fully investigate the matter before getting back to me.

I said that, for me, the crux of the matter was this:

An AT&T rep had told Dave the company could not supply high-speed Internet to his geographical area because it had not yet laid fiber-optic cables there.

This meant:
1.There was a disconnect between what AT&T’s technicians knew they could offer–and what its customer service reps had been told;
2.Or, worse, the company had lied when it promised to provide Dave with a service it couldn’t deliver.

I said that Dave wanted to resolve this quietly and amicably. But, if necessary, he was prepared to do so through the Public Utilities Commission (PUC) and the Federal Communications Commission (FCC).

The PUC regulates phone companies at the State level. The FCC regulates them at the Federal level.

Just as I was about to hang up, I said I couldn’t understand why Dave should have kept getting billed, since he had been assured he wouldn’t be.

Margie said that the company felt he owed $150.00 for “breaking” the two-year contract he had signed.

I immediately noted that AT&T had not lived up to its end of the contract–that is, to provide the promised high-speed Internet service. As a result, they could not demand that Dave pay for something that had not been delivered.

Clearly, this set off alarm-bells for Margie.

When I asked her, “How soon can I expect to hear from you on your company’s investigation into this matter?” she said there was no need to conduct one.

In fact, she added, she was writing out a credit to Dave of $150.00 that very minute.

Previously, she had told me it would take three or four days.

Thus, Dave did not owe the company anything for his disappointing experiment with its Uverse service.

I felt certain that Dave’s experience with a rapacious AT&T was not an isolated case. Just as banks use every excuse to charge their customers for anything they can get away with, so do phone companies.

I knew that AT&T didn’t want the PUC and FCC to start asking: “Is ATt&T generally dunning customers for money they don’t owe?”

I believe the answer would have proven to be: “Yes.”

And I believe that Margie felt the same way.

So, when dealing with a predatory company like AT&T:
1.Keep all company correspondence.
2.Be prepared to clearly outline your problem.
3.Know which State/Federal agencies hold jurisdiction over the company.
4.Phone/write the company’s president. This shows that you’ve done your homework–and deserve to be taken seriously.
5.Remain calm and businesslike in your correspondence and/or conversations with company officials.
6.Don’t fear to say you’ll contact approrpriate government agencies if necessary.
7.If the company doesn’t resolve your problem, complain to those agencies, and/or
8.Consider hiring an attorney and filing a lawsuit.

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HANGING UP ON THE PHONE COMPANY: PART ONE (OF TWO)

In Business, Self-Help on April 25, 2013 at 12:10 am

Lily Tomlin introduced her character of Ernestine, the rude, gossipy, know-it-all telephone operator, in the 1960s series Laugh-In.

A typical skit would open:

“A gracious hello. Here at the Phone Company, we handle eighty-four billion calls a year. Serving everyone from presidents and kings to the scum of the earth.

“So, we realize that, every so often, you can’t get an operator, or for no apparent reason your phone goes out of order, or perhaps you get charged for a call you didn’t make. We don’t care!

“You see, this phone system consists of a multibillion-dollar matrix of space age technology that is so sophisticated even we can’t handle it. But that’s your problem, isn’t it?

“So, the next time you complain about your phone service, why don’t you try using two Dixie cups with a string?

“We don’t care. We don’t have to. We’re the Phone Company.”

All of which was–and remains–hilarious. Except when you face such behavior in real-life with the phone company.

That’s exactly what happened to a man I’ll call Dave.

Dave had had DSL Internet service with AT&T for a year, and had been entirely satisfied with it. So when AT&T offered him Uverse service for less than what he had been paying, he signed up.

But the new service never worked properly.

Dave had been promised that he would get 25 MBPs a second–double his previous download speed.

Instead he got only 6 MBPs a second. He was also being repeatedly disconnected from the Internet.

Dave called AT&T to complain. The company sent a technician to inspect the connection.

The tech told him that the line he was using for DSL was not working with Uverse. He was told he needed to install a new line to solve the problem.

Seeking a second opinion, Dave asked AT&T to send out another technician.

This one said there was already an existing CAT 5 line in Dave’s apartment. He said that by connecting this line to the computer, the problem should be solved.

But after he connected the line, Dave could not watch videos on YouTube because a dot appeared in the middle of the screen.

Since Dave had a Mac, he sought advice at his nearby Apple store. Was there was anything wrong with the computer? he asked.

The Apple rep said the problem was that he wasn’t getting enough download speed.

Dave called AT&T again.

A tech said the problem lay with the modem: Send it back and we’ll send you another.

Dave sent back the modem and AT&T sent him a second.

Dave installed the modem but still found a big dot in the middle of the screen while watching YouTube videos.

A technician tried to resolve the problem from AT&T’s own facilities, but was not able to.

Dave called AT&T and said he was going to disconnect the service because it still wasn’t working.

Suddenly, the blunt truth finally emerged:

An AT&T rep told him that his geographical area was not yet supplied with fiber-optic cables that could provide high-speed Internet service. In six months, the company would probably have such lines set up in his location.

Dave said that in six months, if AT&T had fiber-optic cables installed in his area, he would call back and have service restored.

The rep told him to send back the modem and he would owe nothing.

And that’s when the real trouble started.

Dave soon got a bill from AT&T saying he owed more than $400 for Internet service. He called them back and asked why he had gotten this bill.

The AT&T rep said the bill was to cover the costs of sending over the technicians.

Dave replied that they hadn’t installed any new lines or corrected the problem. They had only checked the line.

AT&T said they would reduce the amount Dave owed to $260. This was to cover about two months’ service and the modem—to be paid one month in advance.

Dave said that he hadn’t gotten service that worked and he would pay the money only if they could get it working properly.

AT&T told Dave to return the modem and he would owe them nothing.

Dave mailed the modem to AT&T in November, 2011.

AT&T then sent Dave a letter saying he owed them $140.

He refused to pay it.

He got another bill that said AT&T was reducing it to $126.95 for Unverse Internet service.

Dave called AT&T and complained.

This time, an AT&T rep said it had been a “computer mistake” and that this would be corrected on his next bill; there would be no such charge.

Shortly afterward, Dave got another letter on February 15, still demanding the payment of $126.95 for Uverse service.

After getting a phone call from a collections agency, Dave asked me to intervene with AT&T on his behalf.

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WHEN THE KGB COMES CALLING

In Bureaucracy, History, Humor, Law Enforcement, Social commentary on April 24, 2013 at 12:00 am

A day after bombs ravaged the Boston Marathon, Russian President Vladimir Putin offered his country’s assistance in investigating this latest Islamic outrage.

Putin said in a condolences note published on the Kremlin’s website that the international community should unite to fight terrorism.

Vladimir Putin

Putin said Russia “would be ready to provide assistance” to U.S. authorities with the probe into the bombings at the Boston marathon.

Fortunately, the FBI, Bureau of Alcohol, Tobacco and Firearms (ATF) and Boston police were able, within a week, to identify and kill/arrest the two brothers responsible for killing three people and injuring about 180 more.

But suppose President Obama had taken Putin up on his offer?

Officially, the KGB (“Committee for State Security”) no longer exists.  It was abolished by then-Soviet President Mikhail Gorbachev following the agency’s unsuccessful coup against him in August, 1991.

But its legacy lives on in the renamed FSB (Federal Security Service).

The KGB was formed in 1954, the year after the death of Joseph Stalin, Russia’s 20th century version of Ivan the Terrible.  (Previously, the state secret police had been known, first, as the Cheka–“Extraordinary Commission”– and then as the NKVD.)

Regardless of its name, the agency relentlessly pursued its twin goals: Brutally repressing political oppression at home and spying on its enemies abroad.

Through the reins of Nikita Khrushchev, Leonid Brezhniev, Yuri Andropov, Constitin Chernenko and Mikhail Gorbachev, the KGB acted as “the sword and shield of Russia.”  Among its tens of thousands of members was Vladimir Putin.

Even the worst abuses of J. Edgar Hoover’s FBI pale in comparison to those of the KGB, which ran its own prisons, routinely tortured and murdered men and women, and conducted espionage abroad.

The agency remained impervious to control except by its Kremlin masters–who were the ones directing its worst atrocities.

So it’s intriguing to imagine how the KGB would have reacted to the bombings at the Boston Marathon.

Perhaps the best way to do this is to see the KGB–oops, FSB–through the eyes of its former victims: The ussians themselves.

Unable to protest the abuses of the all-powerful police, Russians–in secret, and only among their most-trusted friends and family members–struck back with humor of the blackest sort

  • Q. Why do the KGB operate in groups of three? A. One who can read, one who can write and one to keep an eye on the two intellectuals.
  • A KGB officer tells the next-of-kin that her father committed suicide.  Woman: How did he die?  KGB: Skull fracture.  Woman:  How did it happen?  KGB: He wouldn’t drink the poison.
  • A Russian teacher asks her class, “Who wrote ‘The Communist Manifesto’?”  A boy says, “I don’t know, but it wasn’t me.”  The teacher thinks he’s being flippant, so she sends him home.  The boy tells his father, who complains to a friend who’s a KGB agent.  “Don’t worry,” says the KGB man, “I’ll find out who really wrote it.”  The KGB agent drives to the home of the teacher’s apartment.  The teacher asks, “Why have you woken me up?”  The KGB officer says: “It wasn’t the boy.  His father has confessed.” 
  • A man owns a parrot–until one day it disappears.  The owner rushes to the nearest KGB office.  “Why come to us?  It’s none of our affair,” says the KGB official.  “I just wanted you to know,” says the man, “that if it turns up, I don’t happen to share its opinions.”
  • A KGB agent spots an old man reading a book and asks what it’s about. “I’m learning Hebrew,” says the man, “because it’s the language of Heaven.  When I die, I want to talk to God.”  The KGB man says, “But suppose when you die you go to Hell?”  The old man says: “I already know Russian.”
  • The Egyptian government announces that an unidentified mummy has been found, and asks the world’s best archaeologists to help solve the mystery.  In response, the Soviet Union sends its top archaeologist–accompanied by two KGB guards to ensure he doesn’t defect.  The three men enter the tomb and, three days later, emerge.  “It’s Ramses III,” says the archaeologist.  “How did you figure it out?” asks a reporter.  And one of the KGB guards says, “The bastard finally confessed.”
  • A man knocks at the door of his neighbor’s apartment, yelling: “Quick, get up, get dressed!”  From inside he can hear screams of fear.  “Don’t worry,” he says, “it’s nothing serious.  I’m not from the KGB.  I just wanted to tell you your flat is on fire.”
  • A Russian boy asks his father, “Will there still be a KGB when we achieve Full Communism?”  And his father replies: “No, by then people will have learned how to arrest themselves.”
  • A delegation comes to the Kremlin to visit Leonid Brezhniev.  When they leave, Brezhniev can’t find his  cigarette case.  He telephones the head of the KGB and says, “Find out of one of the delegates took my case.”  Later, Brezhniev finds it under a table.  He calls the KGB director and says, “I found my case.  You can let the delegates go.”  “It’s too late for that,” says the KGB director, adding: “Half the delegates admitted they took your case, and the other half died under questioning.”

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ENTITLEMENT, TEXAS STYLE

In Bureaucracy, Business, Law, Law Enforcement, Politics on April 23, 2013 at 12:01 am

Ted Cruz voted against federal aid for victims of Hurricane Sandy–three times.

But the United States Senator from Texas quickly announced he would seek “all available resources” to assist victims of the April 17 explosion at a fertilizer plant in West, McLennan County, Texas.

The blast killed 13 people, wounded about 200 others, and caused extensive damages to surrounding homes.

Last October, Hurricane Sandy killed about 150 people and caused an estimated $75 billion in damage across the Northeast.

The Republican legislator stood foursquare against the Sandy Aid Relief bill, claiming that it was loaded with “pork”:

“Hurricane Sandy inflicted devastating damage on the East Coast, and Congress appropriately responded with hurricane relief,” said Cruz.

“Unfortunately, cynical politicians in Washington could not resist loading up this relief bill with billions in new spending utterly unrelated to Sandy.

“Emergency relief for the families who are suffering from this natural disaster should not be used as a Christmas tree for billions in unrelated spending, including projects such as Smithsonian repairs, upgrades to National Oceanic and Atmospheric Administration airplanes, and more funding for Head Start.

“This bill is symptomatic of a larger problem in Washington–an addiction to spending money we do not have. The United States Senate should not be in the business of exploiting victims of natural disasters to fund pork projects that further expand our debt.”

Another Republican, Rep. Bill Flores, who represents West,  McLennan County, also voted against the Sandy relief package.  But this didn’t stop him from requesting federal aid for the disaster in his home district.

U.S. Senator Ted Cruz (R-Texas)

But, according to PolitiFact, “A big portion of the $17 billion in ‘immediate’ assistance, more than $5 billion, went to replenish FEMA’s disaster relief fund, which may fund relief from future disasters.”

Furthermore, Rick Ungar, writing at Forbes, pointed out that the “pork” came from having to bribe red state Republicans–including Texas–to get the package passed over their filibuster:

“However, as it turns out, the pork portions of the Senate bill were not earmarked to benefit Democratic members of the upper chamber of Congress….

“The answer can be found in a quick review of the states that are set to benefit from the Senate’s extra-special benevolence—states including Alabama, Mississippi, Texas and Louisiana.”

In fact, according to a September 29, 2011 article in iWatch News: Texas had the most FEMA-declared disasters since the start of 2009:

“Eleven Republican U.S. senators who represent the states with the most FEMA-declared disasters since the start of 2009 voted against a bill designed to keep the agency’s disaster relief fund from running out of cash.”

“The top two states, Texas and Oklahoma, combined for more than a quarter of the Federal Emergency Management Agency’s declared disasters since Jan. 1, 2009.”

Click here: As FEMA funds run out, senators from states with most disasters oppose funding bill  The Center for Public Integrity

Yet the hypocrisy doesn’t end there.

“The nation’s number one resource is its workers,” said Keith Wrightson, safety expert at Public Citizen, a nonprofit consumer advocacy group. “But the agency that’s charged with protecting them is not given the resources to do it. I think it’s worrisome for the nation.”

The West Fertilizer Company facility hadn’t been inspected by the Labor Department’s Occupational Safety and Health Administration (OSHA) since 1985, when the company was fined $30. Why did the facility go for almost 30 years without further inspections from OSHA?

As a small employer, the fertilizer facility may have been exempt from some forms of OSHA scrutiny.  Years ago, Congress attached a rider to agency funding that forbids OSHA to perform inspections of workplaces with 10 or fewer employees and whose industries have low injury rates.

Lawmakers reason that small businesses shouldn’t have to shoulder the same costs of compliance as larger ones.

But smaller worksites aren’t necessarily less dangerous.  According to safety advocates, small companies often  have fewer resources to invest in worker safety and, with less government oversight, even less incentive.

On April 20, the damning news broke in a Reuters story:

“The fertilizer plant that  exploded on Wednesday, obliterating part of a small Texas town  and killing at least 14 people, had last year been storing 1,350 times the amount of ammonium nitrate that would normally trigger  safety oversight by the U.S. Department of Homeland Security (DHS).”

Explosion at as fertilizer plant in West, McLennan County, Texas

Yet a source told Reuters that West Fertilizer, the company that owns the plant, did not tell DHS about the potentially explosive fertilizer as it is required to do.

The DHS is a major regulator of ammonium nitrate–which can also be used in bomb making.  Thus, it was left totally unaware of the potential danger posed by the plant..

Fertilizer plants and depots must report to the DHS when they hold 400 lb or more of the substance. Filings this  year with the Texas Department of State Health Services, which  weren’t shared with DHS, show the plant had 270 tons of it on hand last year.

In short, this situation offers the ultimate combination of disaster-producing circumstances:

  • A state with lax regulation of corporate businesses.
  • A plant crammed full of highly explosive materials.
  • Hypocritical U.S. Senators callously ignoring the hardships nature inflicts on other states while greedily demanding the lion’s share of emergency resources for their own constituents.
  • A state–Texas–whose governor has openly threatened secession greedily sucking at the tit of the otherwise despised Federal Government.

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SCIENCE VS. SUPERSTITION

In Bureaucracy, History, Politics on April 22, 2013 at 12:01 am

Bureaucracies are not made up of robot-like machines. They are comprised of flesh-and-blood men and women.

That includes even the most important bureaucracies–such as those of the House, Senate and White House.

And as much as Americans like to believe their elected leaders always behave rationally and intelligently, they don’t. In fact, they can’t.

In a democracy, those who hold public office reflect the values of those who sent them there.

Consider the following:

On the eve of the 2012 Republican primaries in Alabama and Mississippi, a Public Policy Poll survey revealed a series of startling truths about the voters in those states.

Among the Republican voters of Alabama:

  • Only 26 percent believe in evolution.
  • Sixty percent don’t believe in it.
  • Thirteen percent aren’t sure about it.
  • Twenty-one percent still think interracial marriage should be illegal.
  • Twelve percent aren’t sure whether it should be.
  • Forty-five percent believe President Barack Obama is a Muslim.
  • Fourteen percent think he’s a Christian–although he’s always attended a Christian church.
    •Forty-one percent aren’t sure.

Among Republican voters in Mississippi:

  • Only 22 percent believe in evolution.
  • Eleven percent aren’t sure.
  • Fifty-four percent think interracial marriage should be legal.
  • Twenty-nine percent believe it shouldn’t be.
  • Seventeen percent aren’t sure.
  • Fifty-two percent think President Obama is a Muslim.
  • Only 12 percent think he’s a Christian.

These are among the voters who vilified a black, Harvard-educated, rationalist Obama–first as a Presidential candidate, and then as President.

And they aren’t going to change. It’s easier–and more comforting–to believe we are fallen angels instead of risen apes.

Just as it was easier for Germans in 1920s Germany to deny they had been defeated on the battlefields of World War 1.

It was far more satisfying to believe–and assert–that they had been “stabbed in the back” by Jews and “slackers” and Communists at home. Out of this denial of reality came the Final Solution.

Now, fast-forward to the 21st century.

The winter of 2011-2012 was the 4th warmest winter on record, behind 2000, 1999, and 1992. Winter temperatures have increased by about 1.7°F per century.

Despite ever-mounting evidence that global warming is indeed a reality, millions of right-wing voters refuse to accept it. The largest portion of these are concentrated in the South.

In April, 2010, America suffered its worst oil-spill disaster. For the next three months, 4.9 million barrels worth of crude oil poured into the Gulf of Mexico from a BP oil rig.

BP tried one oil-capping method after another–and the country feared that nothing might work. Those who had cheered on Sarah Palin in her chant of “Drill, baby, drill” during the 2008 Presidential race suddenly fell silent.

The second anniversary of America’s worst environmental disaster–April 20–is fast approaching.

And the country’s oil- and coal-producing conglomerates are flooding the airwaves with billions of dollars’ worth of lying propaganda.

“Clean coal” ads promise that America can meet its needs for energy and protect the environment. These ads never mention that the technologies for supposedly doing this are still in the experimental stage.

But most of the people watching these ads take them at face value. They want to believe they can have all the cheap gas they can get–and not feel guilty about destroying the world for their children.

Once again, millions of Americans–including those who live in the still-damaged Gulf of Mexico–are loudly demanding that President Obama “unleash America’s energy resources.”

President Obama is easily one of the best-educated men to occupy the White House. Like John F. Kennedy, he believes in rationalilty as a problem-solving tool.

But smarts at the top cannot make up for irrationality at the bottom.

During the 2008 Presidential race, Obama made a near-fatal mistake: He said that many Americans “cling to their guns or religion or antipathy to people who aren’t like them or anti-immigrant sentiment or anti-trade sentiment as a way to explain their frustrations.”

The fact that this was–and remains–absolutely true did not help Obama.  In fact, it threatened to cost him the election.

When an educated leader who believes in rationality must persuade a largely uneducated and irrational electorate, he must reshape his message accordingly.

That strategy must be the product of rational planning.  But the arguments aimed at such an audience must appeal to emotions rather than reason.

Republicans learned the lessons of emotion-driven politics decades ago.  Consider the words they routinely use to describe their political opponents:

Liberals…radicals…traitors…subversives…terrorists…socialists…communists.

In Mein Kampf–“My Struggle”–Adolf Hitler outlined his principles for the effective use of propaganda:

“…All effective propaganda must be confined to a few basic essentials and those must be expressed as far as possible in sterotyped forumulas.

“Those slogans should be persistently repeated until the very last individual has come to grasp the idea that has been put forward.”

Rationalistic politicians like Barack Obama believe they can attain their goals by appealing to the rationality of voters.  They forget–or ignore–the bitter truth that most people decide with their emotions, not with their intellect.

Until Obama and other Democrats learn this invaluable lesson–and start applying it–they will continue to lose to their Republican enemies.