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In Bureaucracy, History, Law Enforcement, Politics, Social commentary on February 5, 2018 at 12:15 am
The LAPD’s leadership were terrified after they read Christopher Dorner’s 11-page “manifesto” published on his Facebook page.
Clearly, he intended to take revenge on the agency he blamed for the 2008 termination of his police career.

Christopher Dorner
As a result, the LAPD rushed to provide security and surveillance details to more than 50 endangered police officers and their families.
The agency also declared a “tactical alert,” forcing officers to remain on their shifts as long as needed.
Shortly after 1 a.m. on February 7, in Corona, California, Dorner fired at Los Angeles police officers who had been assigned to protect someone connected to threats he had posted in an online “manifesto.”
One officer was grazed in the head, but the wound was not life-threatening. The officers returned fire, and Dorner fled.
Then, at about 1:35 a.m., Dorner struck again, shooting two Riverside police officers who had stopped at a red light during a routine patrol. One officer was killed and the other wounded. The injured officer was taken to a hospital and was reported to be in stable condition.
Word instantly spread through the police grapevine about the shootings. And officers decided it was better to shoot first and ask questions later.
At 5:30 a.m. on February 7, LAPD officers were patrolling a Torrance neighborhood to guard yet another target named in Dorner’s manifesto.
They spotted a car they thought was Dorner’s and opened fire, injuring two women. One suffered a minor bullet wound, and the other was shot twice. Taken to a hospital, the latter was reported to be in stable condition.
Sometime after the Torrance shooting, a passer-by found a wallet with an LAPD badge and a picture ID of Dorner on a street near San Diego International Airport.
This was only a short distance from the naval base motel where he had reportedly checked in on February 7—but had never checked out.
Amid frantic TV news reports that Dorner was barricaded inside, police swarmed the hotel. But the soon learned that he hadn’t been there after all.
The FBI and U.S. Marshals Service, meanwhile, were seeking the public’s help in providing information about Dorner or his whereabouts.
At about noon on February 7, a burning truck was located in the snow-covered woods near Big Bear Lake, 80 miles east of Los Angeles.
The San Bernardino Sheriff’s Department later confirmed that the vehicle was Dorner’s Nissan Titan. No one was in the truck.
SWAT teams from the LAPD, San Bernardino Sheriff’s deputies, FBI agents and deputy U.S. marshals flooded the area. All were heavily armed, carrying assault rifles or machine guns.

A SWAT team
Dorner, in his manifesto, had boasted of owning assault rifles and even a Barrett .50 caliber sniper rifle whose bullets can pierce bulletproof vests and even tanks, airplanes and concrete. A marksman with a Barrett could easily hit a target from a mile away.
Police initially searched 400 homes in the area, but found no trace of Dorner.
The manhunt was slowed down by a heavy snowfall, but police, determined to find Dorner, pressed on.
Meanwhile, FBI SWAT teams and local police served a search warrant at a Las Vegas home belonging to Dorner. The lawmen carried out boxes of his possessions. No weapons were found.
After issuing a search warrant, Irvine police combed through the La Pama house belonging to Christopher Dorner’s mother. Investigators removed from the home seven grocery bags of evidence and several electronic items.
On February 9, at a late afternoon press conference, authorities announced the creation of a joint task force to search for Dorner. The task force comprised the Los Angeles, Irvine and Riverside police departments, the FBI and U.S. Marshals, and other affiliated law enforcement agencies.
“We will look under every rock, around every corner, we will search mountain tops for him,” said Riverside Police Assistant Chief Chris Vicino at the press conference.
Underscoring this point, LAPD Chief Charlie Beck said: “This is an act–and make no mistake about it–of domestic terrorism. This is a man who has targeted those that we entrust to protect the public. His actions cannot go unanswered.”
Besides manpower and technology, police employed psychology. That same day, the LAPD announced that it would reopen the investigation into Dorner’s firing.
“I do this not to appease a murderer,” LAPD Chief Beck said in a statement. “I do it to reassure the public that their police department is transparent and fair in all the things we do.”
Clearly police hoped this would lead Dorner to back off or even surrender.
On February 10, at 11:46 a.m., Los Angeles County Supervisors Michael D. Antonovich and Mark Ridley-Thomas announced they were offering a $100,000 reward for information leading to the arrest of Dorner.
Later that day, at 1 p.m., a joint task force offered a $1 million reward for information leading to Dorner’s arrest.
Federal authorities were also relentlessly hunting Dorner—and not only through the FBI and U.S. Marshals Service. The Bureau of Customs and Border Protection deployed unmanned drone aircrafts to find him.
As in The Day of the Jackal, despite a widespread dragnet and all-out search, law enforcement’s Number One fugitive had vanished.
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In Bureaucracy, History, Law Enforcement, Politics, Social commentary on February 2, 2018 at 12:04 am
The Day of the Jackal is a 1971 thriller by the English writer Frederick Forsyth. Its intricate plot centers on the efforts of a professional assassin to kill Charles de Gaulle, the President of France.
His motive: A reward of $500,000, paid by the OAS, a right-wing French paramilitary organization determined to that France should retain its Algerian colony.
The actual name of the assassin is never revealed. He is simply known by his code name: The Jackal.
But a great deal else about him is revealed before the novel reaches its shattering climax:
He is calculating, a crack shot, skilled in unarmed combat, quick-witted in emergencies and utterly ruthless in pursuing his goal of eliminating his chosen targets.
In 1973, director Fred Zinnemann (“High Noon”) brought Jackal to the big screen. Edward Fox starred as the assassin, and Michael Lonsdale played Claude Lebel, the police inspector who leads the hunt for him.


The book and movie proved commercial successes.
Then fate lifted the fictional Jackal into the world of real-life international terrorism.
In 1975, Ilich Ramírez Sánchez, the international terrorist now known as “Carlos,” gained notoriety by shooting two French detectives and an informer in Paris.
Barry Woodhams, an Englishman whose girlfriend had once dated Carlos, found a bag of weapons belonging to the terrorist in their London apartment. Not trusting the police, he called The Guardian newspaper, whose reporter Peter Niesewand quickly showed up.
Rummaging through the apartment, Niesewand found a copy of The Day Of The Jackal on a bookshelf, and assumed that Carlos had read it. The next day, in its front-page world scoop, the Guardian dubbed Carlos: “The Jackal.”
Only one thing was wrong: The book didn’t belong to Carlos at all; it belonged to Woodhams. “Carlos The Jackal” had probably never even read the book he was named after.
Nevertheless, the nickname stuck.
(In 1994, the government of Sudan betrayed Carlos—then seeking refuge there—to French intelligence agents. He was flown to France, tried for murder, and given a life sentence.)
But The Jackal was far from dead. In 2013, he took up residence in Los Angeles.
This time his name was known: Christopher Jordan Dorner.
And his target wasn’t the President of France or the leader of any other country. It was the officers of the Los Angeles Police Department (LAPD).
It’s an organization Dorner knew well, since he had belonged to it from 2005 to 2008.
In July, 2007, he reported excessive force by a fellow police officer against a handcuffed prisoner.
The LAPD charged that he had slandered the accused policewoman in a falsified report and relieved him of his duties.
Dorner claimed he was the victim of police retaliation for breaking the “code of silence.”
Dorner tried to reclaim his job in 2008, but LAPD’s Board of Rights rejected his appeal. He took the case to court, but a judge ruled against his appeal in October, 2011.

Christopher Jordan Dorner
That seemed to be the end of Dorner’s association with the LAPD.
Then, on February 3, 2013, Dorner’s long-suppressed rage exploded.
Monica Quan, 27, and her fiancee, Keith Lawrence, were shot dead in Irvine, California, while sitting in their white Kia in the parking lot of their new apartment building.
Quan was the daughter of former LAPD officer Randal Quan, who had represented Dorner at his termination appeal.
At the time, there seemed to be no motive for the murders. But on February 6, police named Dorner a suspect in the Irvine murders.
He had posted an 11-page “manifesto” on his Facebook page, implicating himself in the slayings. He accused Randal Quan of bungling his termination appeal.
And he repeatedly complained about his treatment in the LAPD.
I lost my position as a Commanding Officer of a Naval Security Forces reserve unit at NAS Fallon because of the LAPD, wrote Dorner.
I’ve lost a relationship with my mother and sister because of the LAPD. I’ve lost a relationship with close friends because of the LAPD.

In essence, I’ve lost everything because the LAPD took my name and new [sic] I was INNOCENT!!!
And he vowed vengeance on those he believed had wronged him:
I will conduct DA operations to destroy, exploit and seize designated targets. If unsuccessful or unable to meet objectives in these initial small scale offensive actions, I will reassess my BDA and re-attack until objectives are met.
I have nothing to lose. My personal casualty means nothing….You can not prevail against an enemy combatant who has no fear of death.
An enemy who embraces death is a lose, lose situation for their enemy combatants.
It wasn’t enough for Dorner to attack police officers. He would target their families as well:
I know your significant others routine, your children’s best friends and recess. I know Your Sancha’s gym hours and routine.
For police generally, it was their worst nightmare come true.
A cop-killer was on the loose. Worse, he had once been one of their own.
He knew their tactics, and now threatened to use that knowledge to murder not only cops but even their families.
For the LAPD, it was a declaration of war. And the department responded accordingly.
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In Bureaucracy, Business, History, Politics, Social commentary on January 24, 2018 at 12:07 am
On May 9, 2017, President Donald Trump abruptly fired FBI Director James Comey.
Reports soon surfaced that his reason for doing so was that Comey had refused to pledge his personal loyalty to Trump.
Just 72 hours after firing Comey, Trump issued a threat to him via Twitter: “James Comey better hope that there are no ‘tapes’ of our conversations before he starts leaking to the press!”
And Twitter’s reaction to such a blatant threat?
Silence.
James B. Comey
From the start of his Presidency, Trump has put his ambitions, excuses and rants on social media. And this has unnerved foreign leaders as well as Trump’s fellow Americans.
As CNN Political Analyst Julian Zelizer outlined in a July 3 article:
“Putting aside the specific content of the recent blasts from the Oval smart phone, the President’s ongoing Twitter storms make all leaders uneasy. The heads of government in most nations prefer a certain amount of predictability and decorum from other heads of state.
“To have one of the most powerful people in the room being someone who is willing to send out explosive and controversial statements through social media, including nasty personal attacks or an edited video of him physically assaulting the media, does not make others….feel very confident about how he will handle deliberations with them.”
On December 12, 2017, Trump used Twitter to attack New York United States Senator Kirsten Gillibrand.

Kirsten Gillibrand
Gillibrand was among six Democratic senators who called for Trump’s resignation after sexual harassment allegations forced three Republican and Democratic members of Congress to resign.
Trump tweeted: “Lightweight Senator Kirsten Gillibrand, a total flunky for Chuck Schumer and someone who would come to my office ‘begging’ for campaign contributions not so long ago (and would do anything for them), is now in the ring fighting against Trump. Very disloyal to Bill & Crooked-USED!”
“I see it as a sexist smear. I mean that’s what it is,” Gillibrand replied in a press conference. “It’s part of the President’s efforts of name calling and it’s not going to silence me, it’s not going to silence me. It’s intended to silence me.”
So how does this behavior apply to “The Twitter Rules”?
Abuse: You may not engage in the targeted harassment of someone, or incite other people to do so. We consider abusive behavior an attempt to harass, intimidate, or silence someone else’s voice. [Italics added.]
On February 17, 2017, Trump tweeted: “The FAKE NEWS media (failing @nytimes, @NBCNews, @ABC, @CBS, @CNN) is not my enemy, it is the enemy of the American People!”
On July 2, 2017, Trump tweeted a video showing him punching a man with the CNN logo superimposed on his head during a WWE wrestling match.
And on August 15, the President retweeted a cartoon photo of a “Trump Train” running over a CNN reporter.
Yet Twitter’s Terms of Service state:
Hateful imagery and display names: You may not use hateful images or symbols in your profile image or profile header. You also may not use your username, display name, or profile bio to engage in abusive behavior, such as targeted harassment or expressing hate towards a person, group, or protected category. We will begin enforcing this rule on December 18, 2017. [Italics added.]
So how do Twitter’s top executives justify allowing these repeated violations of “Twitter Rules”? On September 25, the company tweeted:
“We hold all accounts to the same Rules, and consider a number of factors when assessing whether Tweets violate our Rules.
“Among the considerations is ‘newsworthiness’ and whether a Tweet is of public interest. This has long been internal policy and we’ll soon update our public-facing rules to reflect it. We need to do better on this, and will.”
Twitter has never acknowledged publicly that Trump has violated any of its guidelines. It rarely even acknowledges Trump’s tweets.
So what gives?
Money.
Trump’s apologists have fiercely defended his tweetstorms, claiming they allow him to bypass the media and “communicate directly with the American people.”
One of those apologists is former Twitter CEO Jack Dorsey, who said: “I believe it’s really important to have these conversations out in the open, rather than have them behind closed doors.”

Jack Dorsey
In April, 2017, Twitter announced that it had added 9,000,000 new users, its largest quarter-over-quarter jump in two years.
“We believe Twitter is the best at showing you what’s happening in the world and what’s being talked about,” said Anthony Noto, Twitter’s chief financial officer.
“Having political leaders of the world as well as news agencies participating and driving that is an important element to reinforcing what we’re the best at.”
In short: Trump is good at attracting more Twitter users. and if the company needs to overlook his blatant and repeated violations of its “Twitter Rules,” so be it.
Twitter has been so plagued by trolling that potential investors like the Walt Disney Company refused to taint their own reputations by partnering with it.
But that hasn’t led high-ranking Twitter executives to end their Faustian pact with the biggest Twitter troll of all.
And, as all devotees of the Faust legend know, there comes a time when the Devil wins the bargain.
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In Bureaucracy, Business, History, Politics, Social commentary on January 23, 2018 at 12:04 am
According to “The Twitter Rules,” posted on the Twitter website:
We believe in freedom of expression and open dialogue, but that means little as an underlying philosophy if voices are silenced because people are afraid to speak up.
In order to ensure that people feel safe expressing diverse opinions and beliefs, we prohibit behavior that crosses the line into abuse, including behavior that harasses, intimidates, or uses fear to silence another user’s voice.
Context matters when evaluating for abusive behavior and determining appropriate enforcement actions. Factors we may take into consideration include, but are not limited to whether:
- the behavior is targeted at an individual or group of people;
- the report has been filed by the target of the abuse or a bystander;
- the behavior is newsworthy and in the legitimate public interest.
Abuse: You may not engage in the targeted harassment of someone, or incite other people to do so. We consider abusive behavior an attempt to harass, intimidate, or silence someone else’s voice.
Unwanted sexual advances: You may not direct abuse at someone by sending unwanted sexual content, objectifying them in a sexually explicit manner, or otherwise engaging in sexual misconduct.
Hateful conduct: You may not promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. Read more about our hateful conduct policy.
Hateful imagery and display names: You may not use hateful images or symbols in your profile image or profile header. You also may not use your username, display name, or profile bio to engage in abusive behavior, such as targeted harassment or expressing hate towards a person, group, or protected category. We will begin enforcing this rule on December 18, 2017.

So much for the official version of what Twitter users—and non-Twitter users—can expect from those charged with policing Twitter.
Which leads to the question: Why hasn’t Twitter policed—and purged—the single greatest abuser of its “Twitter Rules”: Donald Trump?
Consider:
Donald Trump’s tweet-first-and-never-mind-the-consequences approach to life has been thoroughly documented.
From June 15, 2015, when he launched his Presidential campaign, until October 24, 2016, he fired nearly 4,000 angry, insulting tweets at 281 people and institutions. The New York Times needed two full pages of its print edition to showcase them.

Donald Trump
Among these targets were:
- His Democratic rival, Hillary Clinton
- His fellow Republican Presidential candidates
- Actress Meryl Streep
- News organizations
- President Barack Obama
- Comedian John Oliver
- Obamacare
- Singer Neil Young
- The state of New Jersey
- Actor Arnold Schwarzenegger.
His Twitter assaults have often dominated entire news cycles for days on end.
As President-elect, he continued these assaults—such as the one on November 18, 2016.
On that evening, Vice President-elect Mike Pence attended a Broadway performance of the hit musical “Hamilton.”
After the curtain call, the actor Brandon Victor Dixon—who plays Aaron Burr—respectfully addressed Pence:
“We are the diverse America who are alarmed and anxious that your new administration will not protect us, our friends, our children, our parents, or defend us and uphold our inalienable rights. But we truly hope that this show has inspired you to uphold our American values and to work on behalf of all of us.”

Brandon Victor Dixon
The Official Tony Awards Youtube Channel, CC BY 4.0 <https://creativecommons.org/licenses/by/4.0>, via Wikimedia Commons
Dixon—who is black—was rightly alarmed.
Trump had received the open and enthusiastic support of the Ku Klux Klan, American Nazi Party and other white supremacist groups. Since his election, white thugs had assaulted blacks and other non-whites across the country.
Trump’s reaction to Dixon’s plea came in two Twitter rants:
“Our wonderful future V.P. Mike Pence was harassed last night at the theater by the cast of Hamilton, cameras blazing. This should not happen!”
And: “The Theater must always be a safe and special place. The cast of Hamilton was very rude last night to a very good man, Mike Pence. Apologize!”
And during his first two weeks as President, Trump attacked 22 people, places and things on his @realDonaldTrump account.
Then, on March 4, 2017, in a series of unhinged tweets, Trump accused former President Barack Obama of tapping his Trump Tower phones prior to the election:
“Terrible! Just found out that Obama had my ‘wires tapped’ in Trump Tower just before the victory. Nothing found. This is McCarthyism!”
“Is it legal for a sitting President to be ‘wire tapping’ a race for president prior to an election? Turned down by court earlier. A NEW LOW!”
“I’d bet a good lawyer could make a great case out of the fact that President Obama was tapping my phones in October, just prior to Election!”
“How low has President Obama gone to tapp my phones during the very sacred election process. This is Nixon/Watergate. Bad (or sick) guy!”
Thus, without offering a shred of evidence to back it up, Trump accused his predecessor—on Twitter—of committing an impeachable offense.

President Barack Obama
On May 9, 2017, Trump abruptly fired FBI Director James Comey.
Reports soon surfaced that his reason for doing so was that Comey had refused to pledge his personal loyalty to Trump.
Trump had made this “request” during a private dinner at the White House in January.
Another unpunished violation of Twitter’s Terms-of-Service was about to occur.
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In Bureaucracy, History, Law, Military, Politics, Social commentary on September 1, 2016 at 12:07 am
As the 2016 Presidential race gets ever closer to the finish, it’s well to consider Donald Trump’s ideas about democracy.
In 2011, as the 2012 Presidential race began heating up, Trump didn’t have a very high opinion of Mitt Romney, the man who then seemed the likely Republican nominee for President.
On April 17, 2011, toying with the idea of entering the Presidential race himself, the always self-promoting Trump said this about Romney, the former Massachusetts governor and GOP candidate:
“He’d buy companies. He’d close companies. He’d get rid of jobs. I’ve built a great company. I’m a much bigger businessman and have a much, much bigger net worth. I mean my net worth is many, many, many times Mitt Romney.

Donald Trump
“Mitt Romney is a basically small-business guy, if you really think about it. He was a hedge fund. He was a funds guy. He walked away with some money from a very good company that he didn’t create. He worked there. He didn’t create it.”
Trump added that Bain Capital, the hedge fund where Romney made millions of dollars before running for governor, didn’t create any jobs. Whereas Trump claimed that he—Trump—had created “hundreds of thousands of jobs.”
So Romney himself may have been puzzled when Trump announced, on February 2, 2012: “It’s my honor, real honor, and privilege to endorse Mitt Romney” for President.
“Mitt is tough, he’s smart, he’s sharp, he’s not going to allow bad things to continue to happen to this country that we all love. So, Governor Romney, go out and get ‘em. You can do it,” said Trump.
And Romney, in turn, had his own swooning-girl moment: “I’m so honored to have his endorsement….There are some things that you just can’t imagine in your life. This is one of them.”

Mitt Romney
Throughout the 2012 Presidential race, Trump continued to “help” Romney—by repeatedly accusing President Barack Obama of not being an American citizen.
Had that been true, Obama would not have had the right to be President—since the Constitution says that only an American citizen can hold this position.
Of course, that was entirely what Trump wanted people to believe—that Obama was an illegitimate President, and deserved to be thrown out.
Come election night—and disaster for Romney. And Trump.
When it became clear that Romney was not going to be America’s 45th President, Trump went ballistic on Twitter. Among his tweets:
- More votes equals a loss…revolution!
- Lets fight like hell and stop this great and disgusting injustice! The world is laughing at us.
- We can’t let this happen. We should march on Washington and stop this travesty. Our nation is totally divided!
- The phoney electoral college made a laughing stock out of our nation. The loser one!
- He lost the popular vote by a lot and won the election. We should have a revolution in this country!
To put Trump’s rants into real-world perspective:
- According to Trump, the electoral process works when a Republican wins the Presidency. It only doesn’t work when a Democrat wins.
- “We should march on Washington” conjures up images of another Fascist–Benito Mussolini–marching on Rome at the head of his Blackshirts to seize power. Which, in a democracy, is treason.
- “The phoney electoral college made a laughing stock out of our nation. The loser one!”
This last is startling, on three counts:
First, the 2012 Republican Platform spoke lovingly about the need for preserving the Electoral College:
“We oppose the National Popular Vote Interstate Compact or any other scheme to abolish or distort the procedures of the Electoral College.
“We recognize that an unconstitutional effort to impose ‘national popular vote’ would be a mortal threat to our federal system and a guarantee of corruption as every ballot box in every state would become a chance to steal the presidency.”
Second, the loser didn’t win: He lost. With votes still being counted (as of November 8) Obama got 60,652,238. Romney got 57,810,407.
Third, in 2000, Al Gore won the popular vote (50,999,897) to George W. Bush’s 50,456,002. But Bush trounced Gore in the Electoral College (271 to 266).
Still, that meant Bush—not Gore—would head the country for the next eight years. And that was perfectly OK with right-wingers like Trump.
It was only when Obama won the Electoral College count by 332 to 206 that this was—according to Trump–a “travesty.”
And Trump’s solution if voters dare to elect someone other than Trump’s pet choice: “Revolution!”
This comes perilously close to advocating violent overthrow of the government. Otherwise known as treason–a crime traditionally punished by execution, or at least lengthy imprisonment.
When former President Andrew Jackson was close to death, he asked his doctor: What act of my administration will be most severely condemned by future Americans?

Andrew Jackson
The doctor threw out a couple of guesses.
“Not at all!” replied Jackson. “Posterity will condemn me more because I was persuaded not to hang John C. Calhoun [the South Carolina Senator who created the doctrine of “secession” that ultimately led to the Civil War] as a traitor than for any other act in my life!”
If Donald Trump inherits control of America’s nuclear weapons, future historians—if there are any—may feel that Barack Obama should have done the same for Trump.
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In Bureaucracy, Business, History, Politics, Self-Help, Social commentary on July 29, 2016 at 12:17 am
In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management.
It’s Up the Organization: How to Stop the Corporation From Stiffling People and Strangling Profits.

Though published 46 years ago, it should be required reading–for CEOs and consumers.
Don’t fear getting bogged down in a sea of boring, theory-ridden material. As Townsend writes:
“This book is in alphabetical order. Using the table of contents, which doubles as the Index, you can locate any subject on the list in 13 seconds. And you can read all I have to say about it in five minutes or less.
“This is not a book about how organizations work. What should happen in organizations and what does happen are two different things and about as far apart as they can get. THIS BOOK IS ABOUT HOW TO GET THEM TO RUN THREE TIMES AS WELL AS THEY DO.”
Comcast is the majority owner of NBC and the largest cable operator in the United States. It provides cable TV, Internet and phone service to more than 50 million customers.
So you would think that, with so many customers to serve, Comcast would create an efficient way for them to attain help when they face a problem with billing or service.
Think again.
Consider the merits of Townsend’s short chapter on “Call Yourself Up.”
Townsend advises CEOs:“Pretend you’re a customer. Telephone some part of your organization and ask for help. You’ll run into some real horror shows.”
Now, imagine what would happen if Brian L. Roberts, the CEO of Comcast, did just that.


Brian L. Roberts
First, he would find that, at Comcast, nobody actually answers the phone when a customer calls. After all, it’s so much easier to fob off customers with pre-recorded messages than to have operators directly serve their needs.
And customers simply aren’t that important–except when they’re paying their ever-inflated bills for phone, cable TV and/or Internet service.
Comcast’s revenues stood at $19.25 billion for the fourth quarter of 2015.
In 2015, Roberts earned $36.2 million in salary, options and other compensation, a 10% increase from 2014.
So it isn’t as though the company can’t afford hiring a few operators and instructing them to answer phones directly when people phone in.
But instead of being directly connected to someone able to answer his question or resolve his problem, Roberts would hear:
“Welcome to Comcast–home of Xfinity.”

Then he would hear an annoying clucking sound–followed by the same message in Spanish.
“Your call may be recorded for quality assurance.
“To make a payment now, Press 1. To continue this call, Press 2.”
Then he would hear: “For technical help, press 1, for billing, press 2. For more options, press 3.”
Assuming he pressed 2 for “billing,” he would hear:
“For payment, press 1 For balance information, press 2. For payment locations, press 3. For all other billing questions, press 4.”
Then he would be told: “Please enter the last four digits of the primary account holder’s Social Security Number.”
Then, as if he hadn’t waited long enough to talk to someone, he would get this message: “Press 1 if you would like to take a short survey after your call.”
By the time he heard that, he would almost certainly not be in a mood to take a survey. He would simply want someone to come onto the phone and answer his question or resolve his problem.
Then he would hear: “At the present time, all agents are busy”–and be electronically given an estimate by when someone might deign to answer the phone.
“Please hold for the next customer account executive.”
If he wanted to immediately reach a Comcast rep, Roberts would press the number for “sales.” A sales rep would gladly sign him up for more costly products–even if he couldn’t solve whatever problem Roberts needed addressed.
Assuming that someone actually came on, Roberts couldn’t fail to notice the unmistakable Indian accent of the rep he was now speaking with.
Not Indian as in American Indian-because that would mean his company had actually hired Americans who must be paid at least a minimum American wage for their services.
No, Comcast, like many other supposedly patriotic corporations, “outsources” its “customer service support team” to the nation, India.
After all, if the “outsourced” employees are getting paid a pittance, the CEO and his top associates can rake in all the more.
Of course, the above scenario is totally outlandish–and is meant to be.
Who would expect the wealthy CEO of a major American corporation to actually wait in a telephone queue like an ordinary American Joe or Jane?
That would be like expecting the chief of any major police department to put up with hookers or panhandlers on his own doorstep.
For the wealthy and the powerful, there are always underlings ready and willing to ensure that their masters do not suffer the same indignities as ordinary mortals.
Such as the ones who sign up for Comcast TV, cable or Internet services.
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HOW COPS PROTECT THEIR OWN: PART TWO (OF FOUR)
In Bureaucracy, History, Law Enforcement, Politics, Social commentary on February 5, 2018 at 12:15 amThe LAPD’s leadership were terrified after they read Christopher Dorner’s 11-page “manifesto” published on his Facebook page.
Clearly, he intended to take revenge on the agency he blamed for the 2008 termination of his police career.
Christopher Dorner
As a result, the LAPD rushed to provide security and surveillance details to more than 50 endangered police officers and their families.
The agency also declared a “tactical alert,” forcing officers to remain on their shifts as long as needed.
Shortly after 1 a.m. on February 7, in Corona, California, Dorner fired at Los Angeles police officers who had been assigned to protect someone connected to threats he had posted in an online “manifesto.”
One officer was grazed in the head, but the wound was not life-threatening. The officers returned fire, and Dorner fled.
Then, at about 1:35 a.m., Dorner struck again, shooting two Riverside police officers who had stopped at a red light during a routine patrol. One officer was killed and the other wounded. The injured officer was taken to a hospital and was reported to be in stable condition.
Word instantly spread through the police grapevine about the shootings. And officers decided it was better to shoot first and ask questions later.
At 5:30 a.m. on February 7, LAPD officers were patrolling a Torrance neighborhood to guard yet another target named in Dorner’s manifesto.
They spotted a car they thought was Dorner’s and opened fire, injuring two women. One suffered a minor bullet wound, and the other was shot twice. Taken to a hospital, the latter was reported to be in stable condition.
Sometime after the Torrance shooting, a passer-by found a wallet with an LAPD badge and a picture ID of Dorner on a street near San Diego International Airport.
This was only a short distance from the naval base motel where he had reportedly checked in on February 7—but had never checked out.
Amid frantic TV news reports that Dorner was barricaded inside, police swarmed the hotel. But the soon learned that he hadn’t been there after all.
The FBI and U.S. Marshals Service, meanwhile, were seeking the public’s help in providing information about Dorner or his whereabouts.
At about noon on February 7, a burning truck was located in the snow-covered woods near Big Bear Lake, 80 miles east of Los Angeles.
The San Bernardino Sheriff’s Department later confirmed that the vehicle was Dorner’s Nissan Titan. No one was in the truck.
SWAT teams from the LAPD, San Bernardino Sheriff’s deputies, FBI agents and deputy U.S. marshals flooded the area. All were heavily armed, carrying assault rifles or machine guns.
Dorner, in his manifesto, had boasted of owning assault rifles and even a Barrett .50 caliber sniper rifle whose bullets can pierce bulletproof vests and even tanks, airplanes and concrete. A marksman with a Barrett could easily hit a target from a mile away.
Police initially searched 400 homes in the area, but found no trace of Dorner.
The manhunt was slowed down by a heavy snowfall, but police, determined to find Dorner, pressed on.
Meanwhile, FBI SWAT teams and local police served a search warrant at a Las Vegas home belonging to Dorner. The lawmen carried out boxes of his possessions. No weapons were found.
After issuing a search warrant, Irvine police combed through the La Pama house belonging to Christopher Dorner’s mother. Investigators removed from the home seven grocery bags of evidence and several electronic items.
On February 9, at a late afternoon press conference, authorities announced the creation of a joint task force to search for Dorner. The task force comprised the Los Angeles, Irvine and Riverside police departments, the FBI and U.S. Marshals, and other affiliated law enforcement agencies.
“We will look under every rock, around every corner, we will search mountain tops for him,” said Riverside Police Assistant Chief Chris Vicino at the press conference.
Underscoring this point, LAPD Chief Charlie Beck said: “This is an act–and make no mistake about it–of domestic terrorism. This is a man who has targeted those that we entrust to protect the public. His actions cannot go unanswered.”
Besides manpower and technology, police employed psychology. That same day, the LAPD announced that it would reopen the investigation into Dorner’s firing.
“I do this not to appease a murderer,” LAPD Chief Beck said in a statement. “I do it to reassure the public that their police department is transparent and fair in all the things we do.”
Clearly police hoped this would lead Dorner to back off or even surrender.
On February 10, at 11:46 a.m., Los Angeles County Supervisors Michael D. Antonovich and Mark Ridley-Thomas announced they were offering a $100,000 reward for information leading to the arrest of Dorner.
Later that day, at 1 p.m., a joint task force offered a $1 million reward for information leading to Dorner’s arrest.
Federal authorities were also relentlessly hunting Dorner—and not only through the FBI and U.S. Marshals Service. The Bureau of Customs and Border Protection deployed unmanned drone aircrafts to find him.
As in The Day of the Jackal, despite a widespread dragnet and all-out search, law enforcement’s Number One fugitive had vanished.
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