bureaucracybusters

Archive for the ‘Business’ Category

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AN ALTERNATIVE TO OBAMA AMNESTY

In Bureaucracy, Business, History, Law, Politics, Social commentary on November 25, 2014 at 12:01 am

Republicans are furious that President Barack Obama has decided to grant what they consider unconditional amnesty to millions of illegal aliens living within the United States.

But they don’t agree about what to offer as a counter-proposal.

Here is one suggestion.

If Americans decide they truly want to control access to their own borders, there is a realistic way to accomplish this.

“Undocumented immigrant”–illegal alien–entering the United States

(1) The Justice Department should vigorously attack the “sanctuary movement” that officially thwarts the immigration laws of the United States.

Among the 31 “sanctuary cities” of this country: Washington, D.C.; New York City; Los Angeles; Chicago; San Francisco; Santa Ana; San Diego; Salt Lake City; Phoenix; Dallas; Houston; Austin; Detroit; Jersey City; Minneapolis; Miami; Denver; Baltimore; Seattle; Portland, Oregon; New Haven, Connecticut; and Portland, Maine.

These cities have adopted “sanctuary” ordinances that do not allow municipal funds or resources to be used to enforce federal immigration laws, usually by not allowing police or municipal employees to inquire about one’s immigration status.

(2)  The most effective way to combat this movement: Indict the highest-ranking officials of those cities who have actively violated Federal immigration laws.

In San Francisco, for example, former District Attorney Kamala Harris–now California’s Attorney General–created a secret program called Back on Track.  Its purpose: To provide training for jobs that illegal aliens cannot legally hold.

She also prevented Immigration and Customs Enforcement (ICE) from deporting even those illegal aliens convicted of a felony.

(3) Indicting such officials would be comparable to the way President Andrew Jackson dealt with the threat South Carolinians once made to “nullify” any Federal laws they didn’t like.

Jackson quashed that threat by making one of his own: To lead an army into that State and purge all who dared defy the laws of the Federal Government.

(4) Even if some indicted officials escaped conviction, the results would prove worthwhile. 

City officials would be forced to spend huge sums of their own money for attorneys and face months or even years of prosecution.

And this, in turn, would send a devastating warning to officials in other “sanctuary cities” that the same fate lies in store for them.

(5) CEOs whose companies–like Wal-Mart–systematically employ illegal aliens should be held directly accountable for the actions of their subordinates.

They should be indicted by the Justice Department under the Racketeer Influenced Corrupt Organizations (RICO) Act, the way Mafia bosses are prosecuted for ordering their own subordinates to commit crimes.

Upon conviction, the CEO should be sentenced to a mandatory prison term of at least twenty years.

This would prove a more effective remedy for combating illegal immigration than stationing tens of thousands of soldiers on the U.S./Mexican border. CEOs forced to account for their subordinates’ actions would take drastic steps to ensure that their companies strictly complied with Federal immigration laws.

Without employers luring illegal aliens at a fraction of the money paid to American workers, the flood of such illegal job-seekers would quickly dry up.

(6) The Government should stop granting automatic citizenship to “anchor babies” born to illegal aliens in the United States.

A comparable practice would be allowing bank robbers who had eluded the FBI to keep their illegally-obtained loot.

A person who violates the bank robbery laws of the United States is legally prosecutable for bank robbery, whether he’s immediately arrested or remains uncaught for years. The same should be true for those born illegally within this country.

If they’re not here legally at the time of birth, they should not be considered citizens and should–like their parents–be subject to deportation.

(7) The United States Government–from the President on down–should scrap its apologetic tone on the right to control its national borders.

The Mexican Government doesn’t hesitate to apply strict laws to those immigrating to Mexico. And it feels no need to apologize for this.

Neither should we.

(8) Voting materials and ballots should be published in one language: English. 

In Mexico, voting materials are published in one language–Spanish.

Throughout the United States, millions of Mexican illegals refuse to learn English and yet demand that voting materials and ballots be made available to them in Spanish.

(9) Those who are not legal citizens of the United States should not be allowed to vote in its elections.

In Mexico, those who are not Mexican citizens are not allowed to participate in the country’s elections. 

The Mexican Government doesn’t consider itself racist for strictly enforcing its immigration laws.

The United States Government should not consider itself racist for insisting on the right to do the same.

(10)  The United States should impose economic and even military sanctions against countries–such as China and Mexico–whose citizens make up the bulk of illegal aliens. 

Mexico, for example, uses its American border to rid itself of those who might demand major reforms in the country’s political and economic institutions.

Such nations must learn that dumping their unwanteds on the United States now comes at an unaffordably high price.  Otherwise those dumpings will continue.

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KGB AIRWAYS: PART SIX (OF EIGHT)

In Business, Law, Self-Help, Social commentary on November 20, 2014 at 12:15 am

For your complaint to be addressed, it must first be put in writing–whether in a letter and/or an email.  Most likely, several letters and/or emails.

Even in our video-oriented society, the written word still carries far greater weight than the spoken one.  A document can be used as evidence in a civil lawsuit.

If you cringe at writing it yourself, you can ask someone else to write it for you.  But if s/he lacks excellent judgment and literary skills, you’ll be no better-off.

At best, the letter will prove ineffective and be ignored.  At worst, it could open you to charges of libel and/or extortion.

And even if the person can write an effective letter on your behalf, chances are you’ll have to pay for that service.

If you decide to write the letter yourself, you’ll find highly effective advice in Shocked, Appalled, and Dismayed: How to Write Letters of Complaint That Get Results, by Ellen Phillips.

Product Details

Click here: Amazon.com: Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results (9780375701207): E

Among the subjects she covers–in detail–are:

  • Who to write to, what to say, what to ask for.
  • The names and addresses of over 600 major companies.
  • How to draft personal petitions covering everything from tenant-landlord disputes to workman’s compensation.
  • What steps to take to avoid litigation.

My own tips for writing a successful complaint letter are:

  • Remove any vulgar or profane words. 
  • Don’t make sweeping accusations: “Your agency is a waste.” 
  • Stick to facts you know can be proved: The who, what, when, where, how and why of reporting.
  • Don’t attribute motives to people you’ve had problems with.  You don’t know why someone did what he did.
  • Cite the names and titles of any airline employees who (1) can support your claim, or (2) were witnesses to the incident.

  • Show how the failure of the official to address your problem reflects badly on the company: “This is not the level of service your ads would lead potential customers to expect.”
  • Be reasonable and realistic in what you ask for. 
  • If you want reimbursement for expenses you had to make (such as hotel lodgings) owing to the airline’s fault, then provide copies of receipts.
  • Emphasize your desire to resolve the complaint amicably and privately within the company.
  • If necessary, note any regulatory agencies that can make life rough for the company if your complaint isn’t resolved. 
  • Cite the applicable law(s) under which it can be sued: “According to the Passenger Bill of Rights….”
  • Make certain the airline knows you expect a reply within a certain length of time: “I would appreciate your response within the next 10 business days.”  Otherwise they’ll feel they can afford to ignore your complaint.
  • If there is a specific action the airline can take to redress your complaint, be sure to mention it.  (You can be so angry when making a complaint that you forget to say what you want the company to do to resolve it.)

Of course, your overture(s) may be ignored.  Or you might feel the airline has not made a good-faith effort to compensate you.

In either case, you have two more courses of action to pursue.

  1. Threatening the airlines with bad publicity; and
  2. Threatening the airlines with a private lawsuit.

Thanks to the Internet, it’s far easier to spread the word about companies that mistreat their customers.

“Fly the Friendly Skies” is no longer n advertising slogan (even at United Airlines, which popularized it).  But airlines spend millions of dollars a year on selling just that image of themselves.

So anything that threatens to throw mud on that image is guaranteed to set off alarm-bells at corporate headquarters.  Especially if that mud is well-deserved.

An easy way to avenge airline mistreatment is to make full use of a wide array of consumer-opinion websites.

It’s important to check out each website carefully to increase your chances of having your complaint resolved.

  • Most websites simply offer a forum to vent your spleen.
  • Others promise to take various forms of action on your behalf–such as directing your complaint to the airline or a government agency.
  • Others offer to refer your complaint to an attorney.
  • Many of these are free.
  • Others charge a nominal fee (such as $5) for posting your complaint.
  • Some complaint websites are run by the Federal Government–such as those of the Transportation Safety Administration (TSA), the Federal Aviation Association (FAA) and the Federal Trade Commission (FTC).
  • Some are run by individual states–such as the Office of the California Attorney General.
  • The major airlines provide “file a complaint” pages on their websites.

WARNING:

  • What you say online can hurt you.
  • Accuse someone of criminal or shameful behavior, and you can be sued for libel.
  • Threaten someone with exposure or financial ruin and you can be privately sued and/or criminally prosecuted for extortion.

And once you click on the “Send” button, there’s no recalling your email.

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KGB AIRWAYS: PART FIVE (OF EIGHT)

In Business, History, Law, Self-Help, Social commentary on November 19, 2014 at 12:00 am

Have a complaint against an airline–but don’t want to waste your time with low-level Customer Service reps?

Good.  You’ve just learned what is probably the single most important lesson in bureaucracy-busting: If you want action, seek out those who are empowered to make it happen.

So take your complaint to someone who has the authority to resolve it. This means, preferably, the CEO of the airline, or at least one of his executive colleagues.

But who are these people? And how do you track them down?

You start by realizing that every major airline has a website. And that website can usually be counted on to list the top honchos of the company.

Even if it doesn’t, you can usually obtain this information on the Internet. Go to “google” and type: “[Name of airline] board of directors.”

This should arm you with a series of websites providing

  • the name of the CEO;
  • the company’s mailing address;
  • its phone number for reaching its top executives; and
  • its website and/or email address.

Below are listed

  • the names of the CEOs of the major United States airlines
  • their mailing addresses
  • their corporate phone numbers and (where given)
  • their email addresses.

But the corporate world is filled with men (and a few women) who are highly skilled at moving up–by moving others out.  So keep in mind that the names provided below will not be permanent.

Check out the appropriate websites to obtain the latest information before writing that letter and/or making that call.

Too many airlines treat their passengers like captives of Vladimir Putin’s KGB

Send out a letter addressed “To Whom It May Concern” and you’ll instantly be branded as a lightweight.   This only shows that you were too lazy/stupid to find out who holds power in the organization.

Whereas a well-written letter addressed to the key decision maker will instantly warn top executives: “Take this person seriously.”

Now, the airlines:

DELTA AIRLINES

Richard H. Anderson – Chief Executive Officer

Edward H. Bastian – President

Email:   Email us

Phone: (404) 715-2600

Mail:

Delta Air Lines, Inc.
1030 Delta Blvd.
Atlanta, Georgia 30354

Click here: Delta Air Lines Newsroom – Leadership

AMERICAN AIRLINES

William Douglas Parker – Chairman, President and Chief Executive Officer, AMR Corporation / American Airlines Group, Inc., Fort Worth, Texas.

John W. Bachmann – Senior Partner, Edward Jones, St. Louis, Missouri.

Mail:

P.O. Box 619616
DFW Airport, TX 75261-9616

Phone: (817) 963-1234

Click here: American Airlines Board of Directors

UNITED AIRLINES

Jeffery A. Smisek – Chairman, President and Chief Executive Officer, United Continental Holdings, Inc.

Oscar Munoz – Executive Vice President and Chief Financial Officer, CSX Corporation

Shareholders and other interested parties may contact the United Continental Holdings, Inc. Board of Directors as a whole, or any individual member, by one of the following means:

  1. writing to the Board of Directors, United Continental Holdings, Inc., c/o the Corporate Secretary’s Office, HDQLD, 77 W. Wacker Drive, Chicago, IL 60601; or
  2. by emailing the Board of Directors at UALBoard@united.com

If neither of these methods seems to work, try these:

Mail:
P.O. Box 66100
Chicago, IL 60666

Phone (general): (800) (800) 864-8331

Phone Investor Relations: (312) 997-8610

United Continental Holdings, Inc. – Investor Relations – Board of Directors

JETBLUE AIRWAYS

Joel C. Peterson – Independent Chairman of the Board of Jetblue Airways Corporation.

David Barger – President, Chief Executive Officer, Director of JetBlue Airways Corporation.

Mark D. Powers – Chief Financial Officer, Executive Vice President, Treasurer of JetBlue Airways Corporation.

JetBlue Airways Corporation Corporate Office | Headquarters
118-29 Queens Blvd.
Forest Hills, NY 11375
Phone:  (718) 286-7900
Toll Free: (800) 538-2583

http://www.jetblue.com

AIRTRAN

AirTran Airways is a wholly-owned subsidiary of Southwest Airlines.  Thus, complaints against Airtran should be directed to the top executives of Southwest.

SOUTHWEST AIRLINES

Gary C. Kelly – Chief Executive Officer and Chairman of Southwest Airlines, the parent company for AirTran

Douglas H. Brooks – Chairman of the Board, President and Chief Executive Officer
Southwest Airlines Corporate Headquarters
Physical Address:
Southwest Airlines
2702 Love Field Drive
Dallas, Texas 75235
Telephone: (214) 792-4223

Click here: Southwest Airlines Investor Relations – Board of Directors

US AIRWAYS

Robert Isom – Chief Executive Officer

Bruce Lakefield – Vice Chairman of the Board, President, CEO

Derek Kerr – Chief Financial Officer, Executive Vice President

Corporate Contact Information:

Mailing address:

US Airways
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Corporate headquarters:

111 W. Rio Salado Parkway
Tempe, AZ 85281

Phone: (480) 693-0800  7 AM – 5 PM Monday – Friday

Daniel E. Cravens
Director,
Investor Relations
US Airways
111 West Rio Salado Parkway
Tempe, AZ 85281

Phone: 480.693.1227

E-mail: Click here: US Airways | Compliments/complaints

Click here: US Airways | Investor relations

ALASKA AIRLINES

William S. Ayer – Chairman

Bradley D. Tilden – President and CEO

Brandon Pederson – Chief Financial Officer

Corporate Offices:

P.O. Box 68900
Seattle, WA 98168

Phone: (206-433-3200

Click here: Executive Leadership – Alaska Airlines

CONTINENTAL AIRLINES

In 2010, Continental Airlines merged with United Airlines.  Direct all inquiries and complaints to United Airlines, whose corporate information is given above.

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KGB AIRWAYS: PART FOUR (OF EIGHT)

In Business, History, Law, Social commentary on November 18, 2014 at 12:05 am

The concept of “consumer rights” has not yet reached the airline industry.

Under Federal law, as enforced by the Federal Aviation Administration, airline passengers have only the following guaranteed rights:

If your flight is delayed (such as by bad weather) and you’re stuck on the tarnac:

  • Tarnac delays cannot exceed three hours. You can leave the plane if you choose after that.
  • Food and water must be available after the plane has been stuck on the tarnac for two hours.
  • The airline must service toilets, keep air conditioning on, and keep trash cans clean.

In addition, the U.S. government mandates these “rights” for air travelers:

  1. Compensation when you’re bumped due to overbooking –and for no other reason.
  2. An airline must accept lost/damaged baggage liability up to $3,000 in depreciated value per passenger for a domestic flight (limits on international flights are either about $1,700 or $635, depending on which rule applies).

Beyond those, all you can claim is what’s in each airline’s “contract of carriage.” Those contracts are–naturally–heavily biased toward airlines, not customers.

Given that the law–and the Congressmen who create it–is still largely owned by the airlines, you, as a customer, are forced to make do with the weapons at hand.

These essentially boil down to two:

  1. Threatening the airlines with bad publicity; and
  2. Threatening the airlines with a private or class-action lawsuit.

In both cases, it’s best to first contact the highest-ranking officials in the airline company.

There are two reasons for this:

  1. They have the most to lose, and
  2. They have the power to redress your complaint.

You can try to reach the CEO or one of his assistants during the time of the incident.  But, most likely, this will happen afterwards.

If a mini-Hitler of an airline steward decides to eject you because s/he doesn’t like your clothes or request for help, there’s nothing you can do about it.

If you physically resist, you will almost certainly be arrested and charged with some version of domestic terrorism.  You’ll be shipped off to jail and forced to defend yourself against the bogus charge.

Even if the authorities decide to not prosecute, you’ll have to spend at least several hundred dollars on legal representation.

And, of course, the airlines won’t care.  They won’t be spending a dime on your prosecution–that will be paid for by the local U.S. Attorney’s (federal prosecutor’s) office.

Niccolo Machiavelli, the father of political science, wisely advised in The Prince:

“A prince…must imitate the fox and the lion, for the lion cannot protect himself from traps, and the fox cannot defend himself from wolves.  One must therefore be a fox to avoid traps, and a lion to frighten wolves.”

This is definitely the time to take on the trappings of a fox.  However painful it is to swallow the insult at the time it’s given, don’t give the airlines an excuse to have you arrested.

Take your revenge afterward.  That’s what musician Dave Carroll did.

Carroll alleged that, in 2008, he and fellow passengers saw United Airlines’ baggage-handling crew throwing guitars on the tarmac in Chicago O’Hare.  He arrived at Omaha, Nebraska, his destination to discover that the neck of his $3,500 Taylor guitar had been broken.

Carroll complained to three United employees, but they proved indifferent.  He filed a claim with the airline–but was told he was ineligible for compensation.

The reason?  He had not filed the claim within the company’s stipulated “standard 24-hour timeframe.”

Carroll turned to his musical roots for a remedy.  He wrote a song, “United Breaks Guitars,” and turned it into a music video which he posted on YouTube and iTunes in July, 2009.

Click here: United Breaks Guitars – YouTube

The song went viral, and became a public relations nightmare for the airline.

The Sunday Times reported that, four days after the video’s posting, United Airlines’ stock price fell 10% costing stockholders about $180 million in value.

Most customers, admittedly, aren’t musicians.  For them–short of suing–the weapons of choice will be:

  • The phone
  • Letters
  • The Internet
  • Consumer protection organizations that can be enlisted

Let’s start with the first: The phone.

Most customers assume the place to take their anger is the airline Customer Service desk.  And the airlines encourage people to do just that.

Don’t do it.

Customer Service is staffed by people who may ooze compassion but who aren’t authorized to do anything on your behalf. And of course they’ll be well-versed in the standard airline excuses for why your request is denied.

(Think of Dave Carroll and the excuse United’s reps offered him: You didn’t file your claim within 24 hours.)

Even if they truly want to help you, they’ll find themselves outranked at every level.

So take your complaint to someone who has the authority to resolve it.  This means, preferably, the CEO of the airline, or at least one of his executive colleagues.

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KGB AIRWAYS: PART THREE (OF EIGHT)

In Bureaucracy, Business, History, Law, Social commentary on November 17, 2014 at 12:03 am

When Leisha Hailey and her girlfriend kissed aboard a Southwest Airlines flight to Los Angeles, they quickly found themselves in trouble.

Leisha Hailey

A flight attendant told them that Southwest was “a family airline.” When they argued they were targets of homophobia, the attendant ejected them from the plane.

Hailey–the star of Showtime’s The L-Word (and a lesbian)–posted her experience on Twitter.  Calling for a boycot of Southwest, she tweeted:

“I want to know what Southwest Airlines considers as ‘family.’ I know plenty of wonderful same-sex families I would like to introduce them to. Boycott @SouthwestAir if you are gay. They don’t like us.”

Naturally, Southwest had its own explanation for what had happened:

“…We received several passenger complaints characterizing the behavior as excessive. Our crew, responsible for the comfort of all Customers on board, approached the passengers based solely on behavior and not gender. The conversation escalated to a level that was better resolved on the ground, as opposed to in flight.”

Translation: The situation was “better resolved on the ground” by forcing two unarmed, non-threatening women to leave the plane rather than having the airline honor their high-priced tickets.

Now, a quick question: When does a camera become a dangerous weapon?

When you snap a picture of an especially rude airline employee.

  • A  Miami photographer was escorted off a US Airways plane and deemed a “security risk” after she did this at Philadelphia International Airport in July, 2011.

Sandy DeWitt believed the employee, Tonialla G., was being rude to several passengers in the boarding area of the flight to Miami.

So DeWitt, a professional photographer, used her iPhone to snap a picture of G.’s nametag.  She intended to file a complaint with US Airways and wanted the picture as evidence.

As DeWitt settled into her seat, preparing for take-off, G. entered the plane and confronted her.

She ordered DeWitt to delete the photo.

DeWitt had already turned off her iPhone, as required before take-off.  She turned the phone back on to prove that the photo hadn’t come out.  Even so, she deleted the too-dark picture.

G. then walked into the cockpit to inform the pilot that DeWitt was a “security risk.”

Suddenly, DeWitt found herself being escorted off the plane by two flight attendants.  Her husband followed.

Speaking with Michael Lofton, a US Airways manager at Philadelphia International Airport, she learned that she would not be allowed back on the plane.

The reason:  She was a “security risk.”

But that didn’t keep Lofton from directing her to American Airlines for a flight back to Miami.

But that flight had already departed and it was already after 7 p.m.  And there were no other flights back to Miami until the following morning.

“We were expecting to spend the night at the airport,” she said.

They eventually boarded a Southwest Airlines flight to Fort Lauderdale at 11 p.m.

Apparently, Southwest didn’t consider her to be a “security risk.”

Naturally, US Airways had a cover-story to explain what had happened.

Todd Lehmacher, a spokesman for US Airways, told msnbc.com that DeWitt was removed for being “disruptive.”

“Once onboard, she was using foul and explicit language,” Lehmacher said. “She was removed at the request of the captain.”

Translation: “Disruptive” means whatever an airline official claims it to mean.

Business Insider ranked US Airways sixth in a list of the 19 Most Hated Companies in America.

The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the United States. It is produced by the American Customer Satisfaction Index, a private company based in Ann Arbor, Michigan.

The ACSI interviews about 80,000 Americans annually and asks about their satisfaction with the goods and services they have consumed. And Americans’ most-hated companies include large banks, airlines, power and telecom companies.

David VanAmburg, managing director at ACSI, offered a critical insight into why these companies are so detested.

“These are not terribly competitive industries, as the switching barriers for most of them are quite high,” he told Business Insider in June, 2011.

“In other industries, like the food or clothing sector, the competition is huge. They bend over backwards to make customers happy, because they have to.”

There certainly isn’t much competition within the airlines industry–whose numbers are limited and continue to shrink due to mergers and the rising cost of fuel.

For the airline industry generally, the former slogan of United Airlines–”Fly the Friendly Skies”–has unofficially been replaced with: “We don’t care. We don’t have to.”

So–when you’re facing a would-be KGB agent masquerading as an airline employee, what should you do?

First, you recognize that the concept of “consumer rights” has not yet reached the airline industry.

Then you do what you can to see that it does.

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KGB AIRWAYS: PART TWO (OF EIGHT)

In Business, History, Law, Social commentary on November 14, 2014 at 12:01 am

The First Amendment of the American Constitution guarantees freedom of speech.

But some airline employees haven’t gotten the word.

Click here: 3 Easy Ways to Tell If a Business Puts Its Customers First – DailyFinance

Yes, what you say can get you thrown off an airplane–or worse.  And it doesn’t have to be anything even remotely like a threat.

  • In May, 2011, a US Airways flight was due to depart San Francisco International Airport for Charlotte, North Carolina at 1:20 p.m. But due to bad weather, passengers boarded the plane after 2 p.m.

Once on the plane, a flight attendant told customers over the intercom to hurry up and put their carry-ons in bins so they could take off and make their connecting flight in Charlotte.

One of the passengers, Luke Hazlewood, turned to the person next to him and said it was the airline’s fault they were late, “so don’t get mad at us.”

The flight attendant rushed out of the galley demanding to know who had said that. Once she determined it was Hazlewood, she told him he would have to leave for being disruptive and a threat to the plane.

Sandra Kraus, a former flight attendant, came to Hazlewood’s defense–and the flight attendant told her to get off the plane as well.

Both passengers asked to speak with the captain but he refused to speak with them.

Kraus was put on another flight.  Hazlewood and his accompanying girlfriend (who had left the plane with him) found that US Airways wouldn’t compensate them for a hotel room.

The airline refused to answer questions about the matter. Its written statement said “The passengers interfered with the flight crew and in the interest of safety they had to be removed.”

Translation: It’s a truism in both journalism and police work: When people refuse to answer questions, it’s nearly always because they know they have something to hide.

And the airline’s response came in the classic voice of the all-powerful dictator: “They refused to treat me like God and so they had to be eliminated.”

Business Insider ranked US Airways #6 on a list of  The 19 Most Hated Companies In America – Business Insider

  • In December, 2011, three middle-aged women were thrown off an AirTran flight at Palm Beach International Airport after a steward began roughly handling the luggage of one of them.

Marilyn Miller, a lawyer, was buckled in for takeoff when the attendant mishandled her overhead luggage.  “I have breakables in that,” she said.

The attendant ignored her and kept shoving other bags into hers.

Another passenger, Carol Gray, a retired travel agent, asked the same attendant for help, saying that her seat was broken.

“I’m not talking to you,” said the attendant, and poked her in the arm.  He then threatened to throw Miller and Gray off the plane.

“You’ve got to be kidding me,” said Miller.

“Well, you’re getting off,” said the attendant.

Two sheriff’s deputies and airline staff arrived to remove them.

A third passenger, a therapist named Karyn Schoor, spoke up in their defense: “This is crazy, they didn’t do anything.  Why are you doing this to them?”

“Throw her off too,”’ ordered the attendant.

All three women were marched off the plane and back into the terminal.

The women were offered flights on other airlines paid for by AirTran.

And the official explanation given by AirTran?

“Our employees are responsible for the safety and comfort of everyone onboard a flight. Our goal is always to mitigate any uncomfortable situation prior to departure.”

Translation: Uncomfortable for whom–the passenger who doesn’t want her luggage roughly treated?  Or the attendant whose ego gets bent out of shape at the slightest objection?

  • In July, 2010, Southwest Airlines removed a slender, five-foot-four woman from a plane to accomodate an obese passenger.

The woman was flying standby from Las Vegas to Sacramento.  She had paid full fare for the last available seat, boarded and stowed her bags–and was told she must deplane immediately.

The reason: A late-arriving, 14-year-old passenger required two seats because of her girth.

When the woman asked Southwest personnel why she was being removed her from the flight, they berated her for daring to question their decision.

The temporarily stranded passenger managed to catch the next flight out to Sacramento.

  • You don’t have to assault someone to be thrown off an airplane. Even kissing your partner will do.

Southwest Airlines kicked Leisha Hailey–who not only plays a lesbian in Showtime’sThe L-Word series but is one–and her girlfriend off a flight to Los Angeles.

Their crime?  Kissing.

A flight attendant told them that Southwest was “a family airline.” When they argued they were targets of homophobia, the attendant ejected them from the plane.

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KGB AIRWAYS: PART ONE (OF EIGHT)

In Business, History, Law, Self-Help, Social commentary on November 13, 2014 at 12:12 am

During the Thanksgiving holiday period, 24.6 million passengers are expected to travel on American airlines.

The busiest travel day during the holiday–and the year–will be the Sunday after Thanksgiving as many travelers return from holiday visits

And many of them will become the victims of KGB Airways.

In truth, many airline personnel treat passengers the way KGB agents once treated Soviet citizens–with the arrogance that comes from holding near-absolute power over the lives of others.

Consider the following:

  • From the website of American Airlines:

ESSENTIAL NEEDS DURING EXTRAORDINARY DELAYS

In the case of extraordinary events that result in very lengthy onboard delays, American will make every reasonable effort to ensure that essential needs of food (snack bar such as Nutri-Grain®), water, restroom facilities, and basic medical assistance are met.

We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.

Translation:  On one hand, American promises that it will try to ensure that “essential needs of food, water, restroom facilities and basic medical assistance are met” during “very lengthy onboard delays.” 

On the other hand, if they “do not meet this commitment,” that’s just the passengers’ tough luck.

ACCEPTANCE OF PASSENGERS

American may refuse to transport you, or may remove you from your flight at any point, for one or several reasons, including but not limited to the following:

  1. Compliance with government requisition of space.
  2. Action necessary or advisable due to weather, or other conditions beyond American’s control.
  3. Refusal to permit a search of person or property for explosives or for deadly, controlled, or dangerous weapons, articles or substances.
  4. Refusal to produce positive identification upon request.
  5. Your physical or mental condition is such that in American’s sole opinion, you are rendered or likely to be rendered incapable of comprehending or complying with safety instructions without the assistance of an attendant.
  6. Your conduct is disorderly, abusive or violent, or you
    1. Appear to be intoxicated or under the influence of drugs,
    2. Attempt to interfere with any member of the flight crew,
    3. Have a communicable disease that has been determined by a federal public health authority to be transmissible to other persons in the normal course of flight,
    4. Refuse to obey instructions from any flight crew member,
    5. Have an offensive odor not caused by a disability or illness,
    6. Are clothed in a manner that would cause discomfort or offense to other passengers,
    7. Are barefoot, or
    8. Engage in any action, voluntary or involuntary, that might jeopardize the safety of the aircraft or any of its occupants.

Translation: “American may refuse to transport you, or may remove you from your flight at any point” for just about any reason it wants to give.

Click here: American Airlines Conditions Of Carriage On AA.com

DELAYS, CANCELLATIONS AND DIVERSIONS

American Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight’s anticipated departure time.

We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.

Translation: On one hand, American promises to give customers “timely and frequent updates regarding known delays, cancellations and diversions.” 

On the other hand, American absolves itself from any damages “if we do not meet this commitment.”

And how does all this translate into action?

  • In late March, 2012, a woman was barred from boarding an American Airlines flight because its staff disliked her choice of clothing.  She was wearing a T-shirt bearing the words: “IF I WANTED THE GOVERNMENT IN MY WOMB, I’D F— A SENATOR.”

After taking a seat she was told by a flight attendant that she needed to speak with the captain, who found the T-shirt “offensive.”  He said she would have to change before she could re-board the plane.

The passenger claims this interaction caused her to miss her connection: Her luggage was checked and “changing shirts without spending money wasn’t an option.”

Business Insider ranked American Airlines 8th on a list of The 19 Most Hated Companies In America.

  • In July, 2011, Malinda Knowles, a 27-year-old financial consultant, was kicked off a JetBlue flight at JFK Airport in New York because of her attire–a baggy blue T-shirt and denim shorts.

A male JetBlue employee walking down the aisle noticed Knowles.  He told her he didn’t think she was wearing enough clothing.

An argument erupted when the employee put his walkie-talkie between her legs to see if she was wearing shorts underneath. When Knowles objected, the JetBlue worker brought her off the plane and to a hangar.

There she modeled for the employees, showing that she was wearing shorts.

She returned to the plane, but the same employee once again approached her and said:  “The captain is refusing to fly you today. We need to remove you from the flight.”

After waiting four hours for another flight, she arrived in Florida.  Apparently the crew of that plane didn’t have any problem with her attire.

Knowles has since filed a lawsuit against JetBlue.

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“WE WANT TO GIVE YOU MONEY”: PART THREE (END)

In Business, Law, Law Enforcement, Self-Help, Social commentary on November 7, 2014 at 12:00 am

According to the charity Citizens Advice, online scammers are preying on as many as four million people each year.

How can you protect yourself from becoming one of them?  Look for these characteristics in the emails you receive:

  1. Unsolicited:  You’re told you’ve won a lottery you never entered, or have inherited a fortune from someone you never knew existed.
  2. Addressed Generally: “Attention!” “Dear Friend,” “Attention the owner of this email,” “Hello, Dear.”  Your name is not mentioned, because this email has been mass-mailed to thousands of intended victims.
  3. Appeals to religion: “Hello Beloved in the Lord” or “Yours in Christ” seeks to create a bond with those who deeply believe in God.
  4. Misuse of English: Mis-spellings and faulty grammar usually denote someone–probably a foreigner–using English as a second language.   Examples: Run-on sentences; “you’re” for “your”; “except” instead of “accept”; “Dear Beneficial” instead of “Dear Beneficiary.”
  5. Appeals to Sympathy: “My husband just died” or “I am dying of cancer.”  This is to make you feel sorry for the sender and lower your guard as an intended victim.
  6. Use of Important Titles/Organizations: “Director,” ‘Barrister,” “Secretary General of the United Nations,” “Police Inspector.”  This is to impress recipients and convince them that the email comes from a trusted and legitimate organization.
  7. Request for Personal Information: This includes some combination of: Name / Address / Telephone Number / Bank Name / Bank Account Number / Fax Number / Driver’s License Number / Occupation / Sex / Beneficiary / Passport Number
  8. Claims of Deposit: “We have deposited the check of your fund to your account” is a typical line to instantly grab your attention.  Someone you’ve never heard of claims he has just put a huge amount of money into an account you know nothing about.  Nor can you access it unless you first pay a “contact fee.”
  9. The “Bank” is in Africa: Unless you know you have relatives there, this should be a dead giveaway to a scam.  Africa is a continent kept alive by the charity of other nations.  It’s not in the business of doling out large sums of money to Westerners.
  10. Overseas Phone Numbers: If you call these, you’ll have a huge bill.  So many people skip calling and just send the money “required” to receive their “cash prize.”
  11. Highly Personal Requests: Asking you–someone they’ve never met–to assume the burden of acting as the executor of their “Last Will and Testament.”
  12. Love Scams: The scammer poses as a man or woman–usually outside the United States–seeking love.  A series of emails flows back and forth for days/weeks, until the scammer says s/he will be glad to fly to the United States to be yours.  All you have to do is put up the money for the flight cost.
  13. “Make Money From Home”: With most employers refusing to hire, “work from home” scams  promise a way to support yourself and your family.  You’re required to provide bank information or pay an up-front “registration fee.”  Then you wait for job orders–that never come.
  14. Debt Relief: Scammers promise to relieve most or all of your debt–for a large up-front fee.  You pay the fee–and are not only out of that money but still in debt.
  15. Home Repair Schemes: Huge down payments are required for home repairs that never happen.
  16. “Free” Trial Offcers: The service or product is free for awhile, but you must opt out later to avoid monthly billings.
  17. The Email Claims to Be From the FBI: Often the “address” includes “Anti-Terrorist and Monetary Crime Division.”  One such email was addressed: “Dear Beneficiary” and offered help in obtaining a “fund.”  The FBI is an investigative agency responsible to the U.S. Department of Justice.  It does not resolve financial disputes or secure monies for “deserving” recipients.   If the FBI wants to contact you, it will do so by letter or by sending agents to your address.  The FBI’s own website states: “At this time we do not have a national e-mail address for sending or forwarding investigative information.”
  18. “I Need Help”: You get an email claiming to be from someone you know–who’s “in jail here in Mexico” or some other foreign country.  S/he begs you to send money for bail or bribes to win his/her freedom.  If you get such an email, call the person to make certain.  Don’t rush to send money–chances are it will go directly to a scammer.

FBI Headquarters: Where stopping cybercrime is now a top priority.

There are several commonsense rules to follow in protecting yourself from online scammers:

  • Don’t trust people you’ve never met to want to give you money.
  • Shop online only with well-known merchants who have a good reputation.
  • If an email from a stranger asks you to send money, don’t do it.  If the sender claims to be a friend, call your friend first to make sure it came from him.
  • Don’t click on unknown links–especially those in emails from unknown senders.
  • If you’re required to pay an advance fee–“on faith”–to receive a big amount of money, the odds are it’s a scam.
  • If you can’t find any solid information on a company, chances are it doesn’t exist.
  • Under its new director, James Comey, the FBI is mounting a major effort against cybercrime.  Click on its page at http://www.fbi.gov/about-us/investigate/cyber for solid advice on how to protect yourself online.
  • If it sounds too good to be true, the odds are: It is untrue.

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HALLOWEEN–PC STYLE

In Business, History, Politics, Social commentary on October 29, 2014 at 5:32 pm

Halloween isn’t just for kids anymore.

In 2014, about 70% of Americans will participate in Halloween, and will spend $7.4 billion.  Yes, that’s with a “b”.

This huge avalanche of funds will go on such items as candy, costumes and decorations.

Halloween candy alone has run up a $2 billion tab every Halloween for the past three years.

And $350 million will go for pet Halloween costumes.

Spending on Halloween has risen by more than 55% since 2005.

Here’s how those expenses break down:

Costumes – 38%

Cards – 5%

Decorations – 27%

Candy – 27%

Click here: Wait, Americans Spend How Much on Halloween? – The Atlantic

Those putting out this avalanche of money will, of course, be adults.  And a lot of those costumes will be worn by adults at parties across the nation.

This will be especially true in San Francisco.

In 1979, Halloween in its Castro District shifted from being a children’s event to a celebration among homosexuals.

The massive crowds quickly overwhelmed the streets, mass transit and due to the Castro’s location along two major transport corridors, disrupting traffic flow well outside the neighborhood.

In 2002, 500,000 people celebrated Halloween in the Castro and four people were stabbed.

It continued to grow into a massive annual street party until 2006, when a shooting wounded nine people and prompted the city to call off the event.

In 2007, 600 police were deployed in the Castro on Halloween.  By 2010, San Francisco had banned the event in the Castro, directing celebrants to various balls and parties elsewhere.

But there’s another force working to suppress Halloween joy among its participants: Political Correctness.

A recent article in Anaswers.com offers Politically Correct advice on how to enjoy Halloween–without hurting the Politically Correct sensitivities of almost every group imaginable.

Click here: Top 15 Major Halloween No-No’s – Answers.com

For example:

Adolf Hitler:  “There should be no need to explain why a Hitler costume is wrong. It’s offensive and upsetting to many people, especially those who survived the Holocaust and those who lost family members to it.”

Homeless Persons:  “Dressing kids up as hobos used to be cute, but now it is a no-no. It is rude to the growing homeless population in America, which includes people of all walks of life and all economic profiles.”

Illegal Alien: “Making light of the issues America faces with the constant deluge of illegal immigrants crossing the borders is not politically correct, and it’s disrespectful to the people attempting to cross the borders, or even those who immigrated legally.”

Terrorist: “With terrorism hitting the news 24/7, it is never okay to dress as a terrorist. Even worse, some parents allow their kids to dress this way.”

Others on the list of groups that Answers.com believes it’s Politically Incorrect to dress up as include:

  • Blacks (if you’re white)
  • Plane crash victims
  • Michael Brown (the thug whose shooting by a Ferguson, Missouri cop has touched off race riots)
  • “Dirty Mexicans” (features a picture of a woman wearing a mariachi outfit and a man sporting a sombrero, serape and drooping moustache)
  • Dead Steve Irwin (the publicity-hungry “Crocodile Hunter” who died when he got too close to a manta ray and it put a stinger through his chest)
  • Christopher Reeve (the “Superman” actor who was paralyzed from a horse fall, wearing a large white neck brace)
  • Pimp (“Glamorizing this type of person is offensive to all the women who get stuck in that vicious world”)
  • Naughty Priest/Nun (“It is offensive to anyone stuck in the middle of all the church scandals that became big news in the ’90s and 2000s”)

If you follow the guidelines of this article, you might as well skip Halloween altogether.

So, if you subtract all the costumes that Politically Correct mavens say you shouldn’t wear, here’s what you end up with:

DON’T DRESS UP AS:

  • Hobos, because it will hurt the feelings of bums who won’t be attending Halloween parties anyway.
  • Adolf Hitler, because you’ll offend anyone who survived the Holocaust.  (The same could be said for any actor who portrays Hitler in a movie, such as Downfall or The Bunker.)
  • Terrorists, because you might upset Islamics, who make up the vast majority of the world’s terrorists.
  • Illegal aliens, because it’s not nice to spotlight people who constantly violate the immigration laws of the United States.
  • Naughty priests, because it’s offensive to mock religious hypocrites who violate the bodies of children.

This list is potentially endless.

Yet no one objects to children–or adults–dressing up as pirates like Blackbeard, who once terrorized the oceans as modern-day terrorists menace the world.

No one objects to those who dress up like skeletons–when almost everyone has lost a friend or family member to death.

No one objects to those who dress up as witches, who have been associated with evil for hundreds of years.

No one objects to those who dress up as Satan–the literal personification of evil for millions of Christians, Jews and Muslims.

The whole idea of Halloween is to momentarily step into a character that’s utterly different from you.

So if you are a terrorist, try dressing up at Halloween as Dr. Albert Schweitzer or Florence Nightingale.

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OUTLAWING THE WORD, NOT THE ACTIVITY

In Business, History, Politics, Social commentary on October 27, 2014 at 12:00 am

Illegal Pete’s is a Colorado burrito chain with locations in Denver and Boulder–and a problem with Hispanics.

On October 22,  about 30 people gathered in Fort Collins to ask its owner, Pete Turner, to change the name of the chain, which will soon open an outlet there.

The reason: Apologists for illegal immigration believe that “illegal” has become the new “I-word.”

They believe that referring to someone as an “illegal alien” or “illegal immigrant” is dehumanizing.

But Turner didn’t have anything like that in mind when he named his burrito chain.

Peter Turner

Turner responded to critics by saying “Illegal” is a reference to a novel he read in college, and “Pete’s” refers to his own name and that of his father.

He added that he had helped pay for some employees to become citizens.

But those at a meeting in Fort Collins compared the name to a racial slur used against blacks or hanging a Confederate flag in the restaurant’s window.

“We have been getting emails comparing me to the KKK,” said Turner, who opened Illegal Pete’s in 1995.

The meeting ended on an ominous note, with its moderator, Kim Medina warning: “Let us know whether we should be there to protest or celebrate [the opening of the Fort Collins restaurant] on Nov. 13.”

“Social context is hugely important,” said Medina, a Fort Collins immigration attorney. “We’ll never get to big issues, such as immigration reform, until we can solve these smaller issues of language.”

Which goes directly to the heart of Politically Correct speech.

In 2012, the Department of Homeland Security (DHS) estimated there were 11.4 million illegal aliens living in the United States.

Their top countries of origin are:

  • Mexico (59%)
  • El Salvador (6%)
  • Guatemala (5%)
  • Honduras (3%)
  • Philippines (3%)

In 2012,  643,474 illegal aliens were arrested. More than 69% were from Mexico.

In 2012, 419,384 illegal aliens were deported from the United States. Approximately 47% of these had prior criminal convictions.

  • Deported to Mexico (73%)
  • Deported to Guatemala (9%)
  • Deported to Honduras (7%)
  • Deported to El Salvador (4%)

That’s according to DHS.  But the truth is that with so many millions of illegal aliens invading the United States on a daily basis–and doing their best to remain uncaught–nobody really knows how many there are.

Current estimates based on national surveys place their numbers from 7 to 20 million.

Then there are the costs such unending waves of illegal immigration imposes on legitimate American citizens.

According to a study by the conservative Heritage Foundation:

  • The Pew Hispanic Center estimates that in 2010, 5.5 million children and illegal alien parents lived in the U.S.
  • About 1 million of these were born abroad and were brought into the U.S. unlawfully; the remaining 4.5 million were born in the U.S. and are treated under law as U.S. citizens.
  • Overall, some 8% of the children born in the U.S. each year have illegal alien parents.
  • The fiscal cost of illegal immigration must include the costs associated with these children, since these inevitably result from the illegal immigration of their parents.
  • The average earnings per worker are dramatically lower in illegal alien households.
  • Illegal aliens are far more likely to be poor.
  • Over one-third of such households have incomes below the federal poverty level, compared to 18.8% of legal immigrants and 13.6% of U.S. citizens.
  • Poorly educated men and women make up a disproportionate share of the illegal alien population. They tend to have low wages and pay comparatively little in taxes.
  • Households headed by an illegal alien received an average of $24,721 per household in direct benefits, means-tested benefits, education, and population-based services in FY 2010.

Click here: Cost of Unlawful Immigrants to the U.S. Taxpayers

So much for the fiscal costs of illegal immigration.

Other costs are not so easily measured–but can be dramatic and tragic.

Consider the recent case of Marcelo Marquez, 34, of Salt Lake City, Utah. Arrested on October 24, he is a suspect in a Northern California shooting spree that left two sheriff’s deputies dead.

Marquez and his accomplice, Janelle Marquez Monroy, 38,  are being held without bail and face multiple felony counts, including murder, attempted murder and carjacking.

According to Virginia Kice, a spokeswoman for Immigration and Customs Enforcement (ICE), Marquez is actually an alias for a man named Luis Enrique Monroy-Bracamonte. He was deported twice from the United States.

The first deportation came in 1997 after an arrest and conviction in Arizona for narcotics possession. He was arrested and sent back to Mexico again in 2001.

Which, finally, gets back to the realities of Politically Correct speech.

More than 500 years ago, Niccolo Machiavelli observed the differences between image and reality:

For men in general judge more by the eyes than by the hands, for every one can see, but very few have to feel.   Everyone sees what you appear to be, few feel what you are….

The viewpoint of the Hispanics taking issue with Peter Turner clearly falls into this vein: If we can ban “illegal”–as in “illegal alien”–from the language, people will forget about the hordes of illegal aliens invading the United States every day.