Employers often claim that they can’t find the talent they need. Today’s applicants, they claim, lack skills, education and even a willingness to work.
The truth is altogether different.
So says Peter Cappelli, the George W. Taylor professor of management at the Wharton School at the University of Pennsylvania. He is also the author of Why Good People Can’t Get Jobs: The Skills Gap and What Companies Can Do About It.
Amazon.com: Why Good People Can’t Get Jobs: The Skills Gap and What Companies Can Do About It
According to Cappelli, when companies whine they can’t find talented employees, the fault usually lies with employers, not job-seekers:
- Hiring managers create wildly inflated descriptions of the talents and skills needed for openings: “They ask for the moon.”
- Computer technology eliminates many qualified people for consideration when their resumés don’t match the inflated qualifications demanded by employers.
- Employers aren’t willing to pay for the education and skills they demand: “What they really want is someone young, cheap and experienced.”
- Online applicants are often told to name a salary expectation. Anyone who names a salary higher than what the company is willing to pay is automatically rejected. There’s no chance to negotiate the matter.
- About 10% of employers admit that the problem is that their desired candidates refuse to accept the positions at the wage level being offered.
- Employers are not looking to hire entry-level applicants right out of school. They want experienced candidates who can contribute immediately with no training or start-up time.
- Employers demand that a single employee perform the work of several highly skilled employees. One company wanted an employee to be an expert in (1) human resources, (2) marketing, (3) publishing, (4) project management, (5) accounting and (6) finance.
- When employers can’t find the “perfect candidate” they leave positions open for months. But if they were willing to offer some training, they might easily hire someone who could quickly take on the job.
- Companies have stopped hiring new college graduates and grooming them for management ranks. They no longer have their own training and development departments. Without systems for developing people, companies must recruit outsiders.
- Employers’ unrealistic expectations are fueled partly by their own arrogance. With more than three jobless people for every opening, employers believe they should be able to find these “perfect people.”
According to Cappelli, the hiring system desperately needs serious reform:
- Review job descriptions. If they’re inflated, bring them down-to earth.
- Don’t expect to get something for nothing–or next to it. Offer competitive salaries.
- Scrutinize the hiring process. Make sure that the automated systems aren’t screening out qualified candidates simply because they don’t have all the brass buttons in a row.
- Beef up the Human Resources section.
A 1996 cartoon by Ted Rall, the no-holds-barred cartoonist–entitled “Something for Nothing”–brilliantly sums up how most corporate “job creators” actually regard and treat their employees and applicants:
Cappelli worries that the complaints about a labor shortage caused by an unwilling, unskilled workforce will be repeated enough that they will be accepted as truth:
“It’s a loud story … that could become pernicious if it persists. It does have a blame-the-victim feeling to it. It makes people feel better. You don’t have to feel so bad about people suffering if you think they are choosing it somehow.”
And where there are victims, there are always people ready to profit from their desperation.
Consider the following email recently sent out by Steve Poizner, former Republican State Insurance Commissioner of California (2007-2011).
A successful Silicon Valley high tech entrepreneur, Poizner founded SnapTrack, Inc. and Strategic Mapping, Inc. In June, 2011, he co-founded the Encore Career Institute with the Sherry Lansing Foundation and Creative Artists Agency.
Thus, the email sent out on July 2, 2012:
Dear friends,
I wanted to share with you some news before my new venture – Empowered Careers – launches around the country….I’ve started this company to help address one of the key issues we face today — jobs.
Our venture aims to close the skills gap through an innovative career development program — all delivered via the iPad.
The program is called “Empowered UCLA Extension” and it combines personalized career counseling with a UCLA Extension professional education from a live instructor who is an expert in his or her field.
It’s all designed specifically for baby boomers seeking to make a career change, get ahead professionally, or get back into the workforce.
* * * * *
Note the line: “Our venture aims to close the skills gap,” which it assumes to be a reality. And the ad says nothing about the ”greed gap” which exists between what employers demand from workers–and what they are willing to pay in return.
The Encore Careers Institute will offer online non-degree certificates for out of work adults and baby boomers looking to switch careers.
When did a non-degree certificate ever convince an employer to hire? Even a hiring-inclined employer?

ABC NEWS, AMERICAN REVOLUTION, BARACK OBAMA, BUREAU OF LABOR STATISTICS, CALVIN COOLIDGE, CBS NEWS, CNN, DIVINE RIGHT OF KINGS THEORY, EMPLOYERS RESPONSIBILITY ACT, FACEBOOK, JOB CREATORS, LOS ANGELES TIMES, NEW YORK TIMES, PETER CAPPELLI, READERS DIGEST, REPUBLICANS, SENATOR BERNIE SANDERS, SLAVERY, STEVE POIZNER, TED RALL, THE RACHEL MADDOW SHOW, TIME MAGAZINE, TWITTER, UNEMPLOYMENT, WALLACE C. PETERSON, WASHINGTON POST, WHY GOOD PEOPLE CAN'T FIND JOBS
A SIGN OF UNEMPLOYMENT: PART FOUR (OF SIX)
In Business, Law, Politics, Social commentary on March 19, 2013 at 12:01 amWhere there are victims, there are always predators ready to profit from their desperation.
Consider the following email sent out in July, 2012, by Steve Poizner, former Republican State Insurance Commissioner of California (2007-2011).
Dear friends,
I wanted to share with you some news before my new venture – Empowered Careers – launches around the country….I’ve started this company to help address one of the key issues we face today — jobs. Our venture aims to close the skills gap through an innovative career development program — all delivered via the iPad.
The program is called “Empowered UCLA Extension” and it combines personalized career counseling with a UCLA Extension professional education from a live instructor who is an expert in his or her field.
It’s all designed specifically for baby boomers seeking to make a career change, get ahead professionally, or get back into the workforce.
* * * * *
Now, consider this passage:
“Using our Empowered app, the iPad will transform any adult’s living room into a modern day classroom or transform a park bench into a study group while the kids are at soccer practice.”
But transforming “any adult’s living room into a modern day classroom” will not compel those employers who refuse to hire to begin doing so.
Nor will it change the behavior of employers who:
And note that this program is aimed at those who can afford an iPad–and to shell out $9,800. This, says the website, “includes a one-time special reduction of $3,000 from our expected 2013 total program price of $12,800.”
So if you’re poor because you’re jobless, this program has nothing to offer you.
But America can end this national disaster–and disgrace.
A policy based only on concessions–such as endless tax breaks for hugely profitable corporations–is a policy of appeasement.
And appeasement only whets the appetite of those appeased for even greater concessions.
It is past time to hold wealthy and powerful corporations accountable for their socially and financially irresponsible acts.
This solution can be summed up in three words: Employers Responsibility Act (ERA).
If passed by Congress and vigorously enforced by the U.S. Departments of Justice and Labor, an ERA would ensure full-time, permanent and productive employment for millions of capable, job-seeking Americans.
And it would achieve this without raising taxes or creating controversial government “make work” programs.
Such legislation would legally require employers to demonstrate as much initiative for hiring as job-seekers are now expected to show in searching for work.
An ERAt would simultaneously address the following evils for which employers are directly responsible:
Among its provisions:
(1) American companies that close plants in the United States and open others abroad would be forbidden to sell products made in those foreign plants within the United States.
This would protect both American and foreign workers from employers seeking to profit at their expense. American workers would be ensured of continued employment. And foreign laborers would be protected against substandard wages and working conditions.
Companies found violating this provision would be subject to Federal criminal prosecution. Guilty verdicts would result in heavy fines and lengthy imprisonment for their owners and top managers.
(2) Large companies (those employing more than 100 persons) would be required to create entry-level training programs for new, future employees.
These would be modeled on programs now existing for public employees, such as firefighters, police officers and members of the armed services. Such programs would remove the employer excuse, “I’m sorry, but we can’t hire you because you’ve never had any experience in this line of work.” After all, the Air Force has never rejected an applicant because, “I’m sorry, but you’ve never flown a plane before.”
This Nation has greatly benefited from the humane and professional efforts of the men and women who have graduated from public-sector training programs. There is no reason for the private sector to shun programs that have succeeded so brilliantly for the public sector.
Share this: