bureaucracybusters

Posts Tagged ‘BUREAUCRACY’

, , , , , , , , , , , , , , , , , , , ,

HANGING UP ON THE PHONE COMPANY: PART TWO (END)

In Business, Self-Help on April 26, 2013 at 12:02 am

From November, 2011 to February, 2012, AT&T demanded that Dave pay them for a service they had failed to provide.

They had promised to supply him with Uverse high-speed Internet–at 25 MBPs a second. Instead, he had gotten only 6 MBPs a second. And a big dot in the middle of his computer screen when watching YouTube videos.

Finally, an AT&T rep told him the blunt truth:

His geographical area was not yet supplied with fiber-optic cables that could provide high-speed Internet service.

Dave canceled Uverse–and began getting a series of bills from AT&T.

First one for more than $400.

Then a reduced bill for $260.

Then another for $140.

And still another for $126.95.

After getting a phone call from a collections agency, Dave asked me to intervene with AT&T on his behalf.

So I decided to go directly to the Office of the President.

Long ago I had learned a crucial truth:

The man at the top of an organization cannot fob you off with the excuse: “I can’t do it.” He can do anything he wants to do. And once he decides to do it, everyone below will fall into line.

I already had the phone number: (800) 848-4158.

I had gotten this via a google search under “AT&T Corporate Offices.” This gave me a link to “Corporate Governance”–which provides biographies of the executives who run the company.

And at the head stands Randall L. Stephenson–Chairman of the Board, CEO and President of AT&T Inc.

I didn’t expect to speak with him. One of his chief lieutenants would be enough–such as a woman I’ll call Margie.

First, I introduced myself and said I was authorized to act on Dave’s behalf. Then I handed the phone to Dave (who was sitting next to me) so he could confirm this.

I then briefly outlined the problems Dave had been having.

Margie–using Dave’s phone number–quickly accessed the computerized records documenting all I was telling her.

She said she would need three or four days to fully investigate the matter before getting back to me.

I said that, for me, the crux of the matter was this:

An AT&T rep had told Dave the company could not supply high-speed Internet to his geographical area because it had not yet laid fiber-optic cables there.

This meant:
1.There was a disconnect between what AT&T’s technicians knew they could offer–and what its customer service reps had been told;
2.Or, worse, the company had lied when it promised to provide Dave with a service it couldn’t deliver.

I said that Dave wanted to resolve this quietly and amicably. But, if necessary, he was prepared to do so through the Public Utilities Commission (PUC) and the Federal Communications Commission (FCC).

The PUC regulates phone companies at the State level. The FCC regulates them at the Federal level.

Just as I was about to hang up, I said I couldn’t understand why Dave should have kept getting billed, since he had been assured he wouldn’t be.

Margie said that the company felt he owed $150.00 for “breaking” the two-year contract he had signed.

I immediately noted that AT&T had not lived up to its end of the contract–that is, to provide the promised high-speed Internet service. As a result, they could not demand that Dave pay for something that had not been delivered.

Clearly, this set off alarm-bells for Margie.

When I asked her, “How soon can I expect to hear from you on your company’s investigation into this matter?” she said there was no need to conduct one.

In fact, she added, she was writing out a credit to Dave of $150.00 that very minute.

Previously, she had told me it would take three or four days.

Thus, Dave did not owe the company anything for his disappointing experiment with its Uverse service.

I felt certain that Dave’s experience with a rapacious AT&T was not an isolated case. Just as banks use every excuse to charge their customers for anything they can get away with, so do phone companies.

I knew that AT&T didn’t want the PUC and FCC to start asking: “Is ATt&T generally dunning customers for money they don’t owe?”

I believe the answer would have proven to be: “Yes.”

And I believe that Margie felt the same way.

So, when dealing with a predatory company like AT&T:
1.Keep all company correspondence.
2.Be prepared to clearly outline your problem.
3.Know which State/Federal agencies hold jurisdiction over the company.
4.Phone/write the company’s president. This shows that you’ve done your homework–and deserve to be taken seriously.
5.Remain calm and businesslike in your correspondence and/or conversations with company officials.
6.Don’t fear to say you’ll contact approrpriate government agencies if necessary.
7.If the company doesn’t resolve your problem, complain to those agencies, and/or
8.Consider hiring an attorney and filing a lawsuit.

, , , , , , , , , , , , , , , , , ,

HANGING UP ON THE PHONE COMPANY: PART ONE (OF TWO)

In Business, Self-Help on April 25, 2013 at 12:10 am

Lily Tomlin introduced her character of Ernestine, the rude, gossipy, know-it-all telephone operator, in the 1960s series Laugh-In.

A typical skit would open:

“A gracious hello. Here at the Phone Company, we handle eighty-four billion calls a year. Serving everyone from presidents and kings to the scum of the earth.

“So, we realize that, every so often, you can’t get an operator, or for no apparent reason your phone goes out of order, or perhaps you get charged for a call you didn’t make. We don’t care!

“You see, this phone system consists of a multibillion-dollar matrix of space age technology that is so sophisticated even we can’t handle it. But that’s your problem, isn’t it?

“So, the next time you complain about your phone service, why don’t you try using two Dixie cups with a string?

“We don’t care. We don’t have to. We’re the Phone Company.”

All of which was–and remains–hilarious. Except when you face such behavior in real-life with the phone company.

That’s exactly what happened to a man I’ll call Dave.

Dave had had DSL Internet service with AT&T for a year, and had been entirely satisfied with it. So when AT&T offered him Uverse service for less than what he had been paying, he signed up.

But the new service never worked properly.

Dave had been promised that he would get 25 MBPs a second–double his previous download speed.

Instead he got only 6 MBPs a second. He was also being repeatedly disconnected from the Internet.

Dave called AT&T to complain. The company sent a technician to inspect the connection.

The tech told him that the line he was using for DSL was not working with Uverse. He was told he needed to install a new line to solve the problem.

Seeking a second opinion, Dave asked AT&T to send out another technician.

This one said there was already an existing CAT 5 line in Dave’s apartment. He said that by connecting this line to the computer, the problem should be solved.

But after he connected the line, Dave could not watch videos on YouTube because a dot appeared in the middle of the screen.

Since Dave had a Mac, he sought advice at his nearby Apple store. Was there was anything wrong with the computer? he asked.

The Apple rep said the problem was that he wasn’t getting enough download speed.

Dave called AT&T again.

A tech said the problem lay with the modem: Send it back and we’ll send you another.

Dave sent back the modem and AT&T sent him a second.

Dave installed the modem but still found a big dot in the middle of the screen while watching YouTube videos.

A technician tried to resolve the problem from AT&T’s own facilities, but was not able to.

Dave called AT&T and said he was going to disconnect the service because it still wasn’t working.

Suddenly, the blunt truth finally emerged:

An AT&T rep told him that his geographical area was not yet supplied with fiber-optic cables that could provide high-speed Internet service. In six months, the company would probably have such lines set up in his location.

Dave said that in six months, if AT&T had fiber-optic cables installed in his area, he would call back and have service restored.

The rep told him to send back the modem and he would owe nothing.

And that’s when the real trouble started.

Dave soon got a bill from AT&T saying he owed more than $400 for Internet service. He called them back and asked why he had gotten this bill.

The AT&T rep said the bill was to cover the costs of sending over the technicians.

Dave replied that they hadn’t installed any new lines or corrected the problem. They had only checked the line.

AT&T said they would reduce the amount Dave owed to $260. This was to cover about two months’ service and the modem—to be paid one month in advance.

Dave said that he hadn’t gotten service that worked and he would pay the money only if they could get it working properly.

AT&T told Dave to return the modem and he would owe them nothing.

Dave mailed the modem to AT&T in November, 2011.

AT&T then sent Dave a letter saying he owed them $140.

He refused to pay it.

He got another bill that said AT&T was reducing it to $126.95 for Unverse Internet service.

Dave called AT&T and complained.

This time, an AT&T rep said it had been a “computer mistake” and that this would be corrected on his next bill; there would be no such charge.

Shortly afterward, Dave got another letter on February 15, still demanding the payment of $126.95 for Uverse service.

After getting a phone call from a collections agency, Dave asked me to intervene with AT&T on his behalf.

, , , , , , , , , , , , , , , , , ,

ENTITLEMENT, TEXAS STYLE

In Bureaucracy, Business, Law, Law Enforcement, Politics on April 23, 2013 at 12:01 am

Ted Cruz voted against federal aid for victims of Hurricane Sandy–three times.

But the United States Senator from Texas quickly announced he would seek “all available resources” to assist victims of the April 17 explosion at a fertilizer plant in West, McLennan County, Texas.

The blast killed 13 people, wounded about 200 others, and caused extensive damages to surrounding homes.

Last October, Hurricane Sandy killed about 150 people and caused an estimated $75 billion in damage across the Northeast.

The Republican legislator stood foursquare against the Sandy Aid Relief bill, claiming that it was loaded with “pork”:

“Hurricane Sandy inflicted devastating damage on the East Coast, and Congress appropriately responded with hurricane relief,” said Cruz.

“Unfortunately, cynical politicians in Washington could not resist loading up this relief bill with billions in new spending utterly unrelated to Sandy.

“Emergency relief for the families who are suffering from this natural disaster should not be used as a Christmas tree for billions in unrelated spending, including projects such as Smithsonian repairs, upgrades to National Oceanic and Atmospheric Administration airplanes, and more funding for Head Start.

“This bill is symptomatic of a larger problem in Washington–an addiction to spending money we do not have. The United States Senate should not be in the business of exploiting victims of natural disasters to fund pork projects that further expand our debt.”

Another Republican, Rep. Bill Flores, who represents West,  McLennan County, also voted against the Sandy relief package.  But this didn’t stop him from requesting federal aid for the disaster in his home district.

U.S. Senator Ted Cruz (R-Texas)

But, according to PolitiFact, “A big portion of the $17 billion in ‘immediate’ assistance, more than $5 billion, went to replenish FEMA’s disaster relief fund, which may fund relief from future disasters.”

Furthermore, Rick Ungar, writing at Forbes, pointed out that the “pork” came from having to bribe red state Republicans–including Texas–to get the package passed over their filibuster:

“However, as it turns out, the pork portions of the Senate bill were not earmarked to benefit Democratic members of the upper chamber of Congress….

“The answer can be found in a quick review of the states that are set to benefit from the Senate’s extra-special benevolence—states including Alabama, Mississippi, Texas and Louisiana.”

In fact, according to a September 29, 2011 article in iWatch News: Texas had the most FEMA-declared disasters since the start of 2009:

“Eleven Republican U.S. senators who represent the states with the most FEMA-declared disasters since the start of 2009 voted against a bill designed to keep the agency’s disaster relief fund from running out of cash.”

“The top two states, Texas and Oklahoma, combined for more than a quarter of the Federal Emergency Management Agency’s declared disasters since Jan. 1, 2009.”

Click here: As FEMA funds run out, senators from states with most disasters oppose funding bill  The Center for Public Integrity

Yet the hypocrisy doesn’t end there.

“The nation’s number one resource is its workers,” said Keith Wrightson, safety expert at Public Citizen, a nonprofit consumer advocacy group. “But the agency that’s charged with protecting them is not given the resources to do it. I think it’s worrisome for the nation.”

The West Fertilizer Company facility hadn’t been inspected by the Labor Department’s Occupational Safety and Health Administration (OSHA) since 1985, when the company was fined $30. Why did the facility go for almost 30 years without further inspections from OSHA?

As a small employer, the fertilizer facility may have been exempt from some forms of OSHA scrutiny.  Years ago, Congress attached a rider to agency funding that forbids OSHA to perform inspections of workplaces with 10 or fewer employees and whose industries have low injury rates.

Lawmakers reason that small businesses shouldn’t have to shoulder the same costs of compliance as larger ones.

But smaller worksites aren’t necessarily less dangerous.  According to safety advocates, small companies often  have fewer resources to invest in worker safety and, with less government oversight, even less incentive.

On April 20, the damning news broke in a Reuters story:

“The fertilizer plant that  exploded on Wednesday, obliterating part of a small Texas town  and killing at least 14 people, had last year been storing 1,350 times the amount of ammonium nitrate that would normally trigger  safety oversight by the U.S. Department of Homeland Security (DHS).”

Explosion at as fertilizer plant in West, McLennan County, Texas

Yet a source told Reuters that West Fertilizer, the company that owns the plant, did not tell DHS about the potentially explosive fertilizer as it is required to do.

The DHS is a major regulator of ammonium nitrate–which can also be used in bomb making.  Thus, it was left totally unaware of the potential danger posed by the plant..

Fertilizer plants and depots must report to the DHS when they hold 400 lb or more of the substance. Filings this  year with the Texas Department of State Health Services, which  weren’t shared with DHS, show the plant had 270 tons of it on hand last year.

In short, this situation offers the ultimate combination of disaster-producing circumstances:

  • A state with lax regulation of corporate businesses.
  • A plant crammed full of highly explosive materials.
  • Hypocritical U.S. Senators callously ignoring the hardships nature inflicts on other states while greedily demanding the lion’s share of emergency resources for their own constituents.
  • A state–Texas–whose governor has openly threatened secession greedily sucking at the tit of the otherwise despised Federal Government.

, , , , , , , , , , , , , , , , , , , , , ,

SCIENCE VS. SUPERSTITION

In Bureaucracy, History, Politics on April 22, 2013 at 12:01 am

Bureaucracies are not made up of robot-like machines. They are comprised of flesh-and-blood men and women.

That includes even the most important bureaucracies–such as those of the House, Senate and White House.

And as much as Americans like to believe their elected leaders always behave rationally and intelligently, they don’t. In fact, they can’t.

In a democracy, those who hold public office reflect the values of those who sent them there.

Consider the following:

On the eve of the 2012 Republican primaries in Alabama and Mississippi, a Public Policy Poll survey revealed a series of startling truths about the voters in those states.

Among the Republican voters of Alabama:

  • Only 26 percent believe in evolution.
  • Sixty percent don’t believe in it.
  • Thirteen percent aren’t sure about it.
  • Twenty-one percent still think interracial marriage should be illegal.
  • Twelve percent aren’t sure whether it should be.
  • Forty-five percent believe President Barack Obama is a Muslim.
  • Fourteen percent think he’s a Christian–although he’s always attended a Christian church.
    •Forty-one percent aren’t sure.

Among Republican voters in Mississippi:

  • Only 22 percent believe in evolution.
  • Eleven percent aren’t sure.
  • Fifty-four percent think interracial marriage should be legal.
  • Twenty-nine percent believe it shouldn’t be.
  • Seventeen percent aren’t sure.
  • Fifty-two percent think President Obama is a Muslim.
  • Only 12 percent think he’s a Christian.

These are among the voters who vilified a black, Harvard-educated, rationalist Obama–first as a Presidential candidate, and then as President.

And they aren’t going to change. It’s easier–and more comforting–to believe we are fallen angels instead of risen apes.

Just as it was easier for Germans in 1920s Germany to deny they had been defeated on the battlefields of World War 1.

It was far more satisfying to believe–and assert–that they had been “stabbed in the back” by Jews and “slackers” and Communists at home. Out of this denial of reality came the Final Solution.

Now, fast-forward to the 21st century.

The winter of 2011-2012 was the 4th warmest winter on record, behind 2000, 1999, and 1992. Winter temperatures have increased by about 1.7°F per century.

Despite ever-mounting evidence that global warming is indeed a reality, millions of right-wing voters refuse to accept it. The largest portion of these are concentrated in the South.

In April, 2010, America suffered its worst oil-spill disaster. For the next three months, 4.9 million barrels worth of crude oil poured into the Gulf of Mexico from a BP oil rig.

BP tried one oil-capping method after another–and the country feared that nothing might work. Those who had cheered on Sarah Palin in her chant of “Drill, baby, drill” during the 2008 Presidential race suddenly fell silent.

The second anniversary of America’s worst environmental disaster–April 20–is fast approaching.

And the country’s oil- and coal-producing conglomerates are flooding the airwaves with billions of dollars’ worth of lying propaganda.

“Clean coal” ads promise that America can meet its needs for energy and protect the environment. These ads never mention that the technologies for supposedly doing this are still in the experimental stage.

But most of the people watching these ads take them at face value. They want to believe they can have all the cheap gas they can get–and not feel guilty about destroying the world for their children.

Once again, millions of Americans–including those who live in the still-damaged Gulf of Mexico–are loudly demanding that President Obama “unleash America’s energy resources.”

President Obama is easily one of the best-educated men to occupy the White House. Like John F. Kennedy, he believes in rationalilty as a problem-solving tool.

But smarts at the top cannot make up for irrationality at the bottom.

During the 2008 Presidential race, Obama made a near-fatal mistake: He said that many Americans “cling to their guns or religion or antipathy to people who aren’t like them or anti-immigrant sentiment or anti-trade sentiment as a way to explain their frustrations.”

The fact that this was–and remains–absolutely true did not help Obama.  In fact, it threatened to cost him the election.

When an educated leader who believes in rationality must persuade a largely uneducated and irrational electorate, he must reshape his message accordingly.

That strategy must be the product of rational planning.  But the arguments aimed at such an audience must appeal to emotions rather than reason.

Republicans learned the lessons of emotion-driven politics decades ago.  Consider the words they routinely use to describe their political opponents:

Liberals…radicals…traitors…subversives…terrorists…socialists…communists.

In Mein Kampf–“My Struggle”–Adolf Hitler outlined his principles for the effective use of propaganda:

“…All effective propaganda must be confined to a few basic essentials and those must be expressed as far as possible in sterotyped forumulas.

“Those slogans should be persistently repeated until the very last individual has come to grasp the idea that has been put forward.”

Rationalistic politicians like Barack Obama believe they can attain their goals by appealing to the rationality of voters.  They forget–or ignore–the bitter truth that most people decide with their emotions, not with their intellect.

Until Obama and other Democrats learn this invaluable lesson–and start applying it–they will continue to lose to their Republican enemies.

, , , , , , ,

TELL YOUR AIRLINE TO FLY OFF

In Bureaucracy, Business, Self-Help on April 8, 2013 at 1:39 pm

Imagine the following situation:

  • You’re vacationing in Denver and must return to San Francisco for an urgent-care medical appointment
  • You’re disabled but nevertheless arrive at the airport on time.
  • The airport–in violation of the Americans With Disabilities Act–doesn’t have anyone assigned to help disabled passengers get onto departing planes.
  • As a result, you arrive at the gate–just as the plane takes off.
  • The airline informs you that if you want to board a plane, you’ll have to pay for another ticket.
  • You can’t afford to buy another ticket–and your urgent-care appointment is tomorrow.

What do you do? In this case, the stranded passenger called me: Bureaucracybuster.

First, I instinctively called the airline company. And that meant starting at the top–the president’s office.

I punched the name of the airline–and the words, “Board of Directors”–into google. This gave me several websites to click on to obtain the information I needed.

I started dialing–and quickly hung up: I had just remembered the day was a Sunday. Nobody but cleaning crews would be occupying the airline’s executive offices that day.

I had to start all over.

Next, I decided to call Denver Airport and find an official who would help Rachel onto another flight–without charging her for it.

I didn’t know where to start, so I decided that starting anywhere was just fine. As I was routed from one person to another, I would develop a sense of who I needed to reach.

Some of those I reached seemed genuinely concerned with Rachel’s plight. Others gave me the “that’s-life-in-the-big-city” attitude.

One of the latter felt I wasn’t deferential enough in my tone. He threatened to notify the chief of airport security.

“Go ahead,” I said. “I once worked for the United States Attorney’s Office. I’ll be glad to talk with him.”

He backed off–just as I had assumed he would.

Usually the best way to deal with threats is to directly confront the person making them.

(A friend of mine, Richard St. Germain, spent part of his 11 years with the U.S. Marshals Service protecting Mafia witnesses.

Many of them didn’t like the places where they were to be relocated under new identities.  “I’m going to complain to the Attorney General,” some of them would threaten.

St. Germain would reach for his office phone, plant it before the witness, and say, “Call him. I’ll give you his number.”

The witness always backed off.)

Eventually I reached the Chief of Airport Operations.

I outlined what had happened. He didn’t seem very sympathetic. So I decided to transfer the problem from Rachel to the airport.

Without raising my voice, I said: “It isn’t her fault that your airport was in non-compliance with the Americans With Disabilities Act and she missed her flight because there wasn’t anyone to assist her.”

Suddenly his tone changed–and I could tell I had definitely reached him.

No doubt visions of federal investigations, private lawsuits and truly bad publicity for his airport flashed across his mind. And all this had been achieved without my making an overt threat of any kind.

He said he would see to it that she got onto another flight without having to buy another ticket.

I called Rachel to give her the good news. But a few minutes later she called me back, almost in tears.

The airline official at the departure gate was giving her a bad time: “If we have to choose between you and another passenger who has a ticket for this flight, he’ll go, not you.”

She laid out a series of other scenarios under which Rachel would remain stranded in Denver.

So once again I called the Chief of Airport Operations: “She’s being hassled by an official at the gate. Can you please send someone over there and put a stop to this nonsense?”

A few minutes later, I got another call from Rachel–this one totally upbeat. She said that a man who identified himself only as an airport official–but wearing an expensive suit–had visited her at the gate.

When the ticket-taking airline official had protested, he had cut her off. The official had then walked Rachel and her baggage onto an otherwise fully-loaded 777 jet bound for San Francisco.

Soon she was en route to San Francisco for her urgent-care medical appointment the next day. So if you’re having troubles with an airline:

  • Start by calling the highest-ranking airline official you can reach.
  • If s/he isn’t available or sympathetic, call the airport.
  • Be persistent–but businesslike.
  • Don’t let yourself be bullied.
  • If you can cite a legal violation by the airline and/or airport, don’t hesitate to do so. But don’t make overt threats.
  • Don’t hesitate to play for sympathy: “This is a woman has an urgent-care doctor’s appointment….”

Then cross your fingers and hope for the best.

, , , , , , , , , , , , , , , , , , ,

HELL HATH NO FURY

In Bureaucracy, History, Politics on March 28, 2013 at 12:02 am

Hell hath no fury like a bureaucrat enraged.

On March 14, John Morton, the director of U.S. Immigration and Customs Enforcement (ICE), admitted to Congress that, for three weeks in February, his agency had released 2,228 illegal aliens from immigration jails.

Previously, the Obama administration had claimed that only “a few hundred immigrants” had been released.

The alleged reason: Automatic budget cuts required by the Congressionally-imposed sequestration.

“We were trying to live within the budget that Congress had provided us,” Morton told lawmakers. “This was not a White House call. I take full responsibility.”

Morton and other agency officials spoke during a hearing by the House subcommittee on Homeland Security.

ICE officials had previously claimed that illegal aliens were routinely released.  But Rep. John Carter, R-Texas, the subcommittee’s chairman, didn’t buy this.

Carter pressed Morton about the claim.  And Morton admitted that the release of more than 2,000 illegal aliens was not routine.

Carter was rightly angered–more aliens were released in Texas than in any other state.

But, in hindsight, he shouldn’t be surprised.  This is usually how bureaucracies react when forced to carry out decisions they dislike.

Consider two such incidents during the Presidency of John F. Kennedy.

John F. Kennedy

In April, 1962, U.S. Steel raised its prices by $6 a ton, and other American steel companies quickly followed suit.

Convinced that the price-raise would be inflationary, Kennedy demanded that the steel companies rescind it.  When the companies refused, JFK was furious: “My father always told me all businessmen were sonsofbitches, but I never belileved him till now.”

Then he turned to his brother, Robert, then the Attorney General.  And RFK, in turn, turned to J. Edgar Hoover, the director of the FBI.

RFK had run the Justice Department since January, 1961.  Hoover had run the FBI since 1924.

And by now, he and Hoover detested each other.

J. Edgar Hoover and Robert F. Kennedy

Kennedy had been pressing the FBI to greatly expand its efforts against organized crime and violators of civil rights laws.

Hoover had long maintained there was no nationwide Mafia, only a loose assembly of hoodlums whose crimes did not fall under federal jurisdiction.

And Hoover–a staunch segregationist–wanted nothing to do with enforcing civil rights laws.

There were also differences in style between the two men which highlighted their mutual animosity.  RFK was 36 in 1962; Hoover was 67.  RFK was accustomed to showing up for work in his shirt sleeves; Hoover was always attired in a business suit.

RFK didn’t hesitate to pop into offices–including those of FBI agents–and start asking questions about cases he cared about.  Hoover demanded adherence to a rigid chain-of-command, with himself at its top.

RFK bellieved that the steel companies had illegally colluded to fix prices.  He told Hoover he wanted a full field investigation opened immediately into the steel companies.

As RFK put it: We’re going for broke…their expense accounts, where they’ve been a|nd what they’ve been doing…the FBI is to interview them all …we can’t lose this.”

He ordered the collection of evidence–both personal and professional–from the homes and offices of steel executives.

Hoover saw an opportunity to embarrass RFK while supposedly carrying out orders: He ordered FBI agents to visit the homes of steel executives in the middle of the night.  Even reporters covering the crisis got late-night calls from the Bureau.

On April 13, beginning with Inland Steel, all of the steel companies informed the White House of their decision to refrain from price increases.

But the President’s victory soon turned sour. The press assailed the “Gestapo” tactics he had used against the steel companies.  A cartoon that appeared in the New York Herald Tribune summed it up.

In it, Kennedy’s press secretary, Pierre Salinger, tells the President: “Khrushchev said he liked your style in the steel crisis.”  JFK was so outraged that he canceled the White House subscription to the Tribune.

The FBI scored another victory at the Kennedys’ expense through Robert’s pursuit of organized crime.

RFK wanted the FBI to share its vast treasury of intelligence with other Federal law enforcement agencies charged with pursuing the Mob.  But Hoover refused, claiming the FBI’s files were too sensitive to entrust to other agencies.  And he threatened to resign if pushed too far on this.

This deprived Federal organized crime “strike forces” of essential intelligence.

Hoover, desperate to make up for lost time in pursuing organizeed crime investigations, called on the same tactics he had used against the Communist Party.

He ordered his agents to secretly install wiretaps and electronic bugs in mob hangouts across the country.  This allowed the FBI to quickly learn who was who and doing what in the otherwise impenetrable world of the Mafia.

But in 1965, word leaked out that the FBI had bugged numerous casinos in Las Vegas.  The Bureau faced serious embarrassment.

Hoover, the master bureaucrat, blamed RFK.  He claimed that the Attorney General (who had retired from office in 1964 and become the junior Senator from New York) had authorized him to install bugs and wiretaps.

RFK–who was trying to remake himself as a liberal politician–was hugely embarrassed.

The antagonism between Kennedy and Hoover lasted until the day Kennedy died–on June 6, 1968, after being shot while running for President.