The 1983 TV mini-series, “Blood Feud,” chronicles the decade-long struggle between Robert F. Kennedy and James R. Hoffa.
As Attorney General, Kennedy declares war–for the first time in American history–on the Mafia. He forces longtime FBI Director J. Edgar Hoover–who has long refused to tackle the Mob–to investigate and arrest mobsters throughout the nation.
He also brings new charges against Hoffa–and, once again, is outraged to see Hoffa acquitted.
But under the unrelenting pressures of being in the crosshairs of the FBI, Hoffa begins to crack. He tells a trusted colleague, Edward Grady Partin (Brian Dennehy) how easy it would be to assassinate Kennedy with a rifle or a bomb.
Later, Partin gets into a legal jam–and is abandoned by the Teamsters. Hoping to cut a deal, he relays word to the Justice Department of Hoffa’s threats against the Attorney General.
Now working for the Justice Department, Partin sends in reports on Hoffa’s juror-bribing efforts in yet another trial. Hoffa again beats the rap–but now Kennedy has the insider’s proof he needs to put him away for years.
Meanwhile, the Mafia despairs of the increasing pressure of the Justice Department. At a swanky restaurant, several high-ranking members agree that “something” must be done.
[Although this scene is fictional, it’s clearly based on an infamous outburst of Carlos Marcello, the longtime Mafia boss of New Orleans.
In 1962, Marcello–who had been deported to Guatemala by RFK, then illegally re-entered the country–flew into a rage when a business colleague mentioned Kennedy.
“Take the stone out of my shoe!” he shouted, echoing a Sicilian curse. “Don’t you worry about that little Bobby sonofabitch. He’s going to be taken care of!”
When his colleague warned that murdering RFK would trigger the wrath of his brother, President John F.Kennedy, Marcello replied: “In Sicily they say if you want to kill a dog you don’t cut off the tail. You go for the head.”
Marcello considered President Kennedy to be the head. And he added that he planned to use a “nut” to do the job.]
On November 22, 1963, President John F. Kennedy is assassinated in Dallas. “Blood Feud” clearly implies that the Mafia was responsible.
[The House Assassinations Committee investigated this possibility in 1978, and determined that Marcello had the means, motiva and opportunity to kill JFK. But it could not find any conclusive evidence of his involvement.]
Even with the President dead, RFK’s Justice Department continues to pursue Hoffa. In 1964, he is finally convicted of jury tampering and sentenced to 13 years’ imprisonment.
Hoping to avoid prison, Hoffa phones Robert Kennedy, offering future Teamsters support if RFK runs for President. To prove he can deliver, he tells Kennedy that the Teamsters have even penetrated the FBI.
Kennedy confronts J. Edgar Hoover, accusing him of illegally planting wiretaps in Mob hangouts all over the country.
J. Edgar Hoover and Robert F. Kennedy
Hoover retorts that this had been the only way to obtain the prosecution-worthy intelligence Kennedy had demanded: “You loved that flow of information. You didn’t want it to stop.”
Kennedy: Why did you keep the FBI out of the fight against the Mob for decades?
Hoover: “Every agency that came to grips with them got corrupted by their money.”
[So far as is known, Hoover never made any such confession. Historians continue to guess his reason for leaving the Mob alone for decades.]
RFK then mentions the CIA’s plots to employ the Mob to assassinate Cuban dictator Fidel Castro
[The agency had wanted to please President Kennedy, and the Mafia had wanted to regain its casinos lost to the Cuban Revolution.]
“The CIA, doing business with the Mob,” says Kennedy. “The FBI, leaking information to its enemies [the Teamsters].” Then, sadly: “I guess it’s true–everyone does business with everyone.”
[So far as is known, the FBI did not pass on secrets to the Teamsters. But during the 1970s, the Mafia penetrated the Cleveland FBI office through bribes to a secretary. Several FBI Mob informants were “clipped” as a result.]
In 1967, Hoffa goes to prison. He stays there until, in 1971, President Richard Nixon commutes his sentence in hopes of gaining Teamsters support for his 1972 re-election.
Kennedy leaves the Justice Department in 1964 and is elected U.S. Senator from New York. In 1968 he runs for President. On June 5, after winning the California primary, he’s assassinated.
Hoffa schemes to return to the presidency of the Teamsters–a post now held by his successor, Frank Fitzsimmons. He runs the union in a more relaxed style than Hoffa, thus giving the Mob greater control over its pension fund.
And the Mafia likes it that way.
On July 30, 1975, Hoffa disappears from the parking lot of the Machus Red Fox Restaurant near Detroit. He had gone there to meet with two Mafia leaders.
Forty years later:
- Labor unions are a shadow of their former power.
- The threat they once represented to national prosperity has been replaced by that of predatory corporations like Enron and AIG.
- The war RFK began on the Mafia has continued, sending countless mobsters to prison.
- The idealism that fueled RFK’s life has virtually disappeared from politics.
- Millions of Americans who once expected the Federal Government to protect them from crime now believe the Government is their biggest threat.

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“YOUR CALL IS VERY IMPORTANT TO US”: PART ONE (OF TWO)
In Bureaucracy, Business, Self-Help, Social commentary on December 14, 2014 at 9:08 pmHow many times have you called a government agency or company and instantly found yourself put on hold?
To add insult to injury, you usually wind up serenaded by recorded music that would be totally forgettable if it weren’t so unforgivably irritating.
And every 30 seconds or so a recorded voice comes on to assure you: “Your call is very important to us.”
Have you ever wondered: “If my call is so important to you, why aren’t you answering it?”
The truth is that most companies and government agencies don’t want their employees speaking with the customers who make their existence a reality.
Having your questions answered by another human being requires the company/agency to assign–and pay–people to do just that.
Most hiring managers don’t want to hire any more people than they absolutely have to. Assigning people to answer customers’ calls means that many of those calls will take time to answer, because some problems can’t be solved in a matter of seconds.
This is especially true when the problem involves technology.
(Technical support employees of computer/software companies are notorious for advising customers to “just put the Restore Disk back into your computer and restore it back to default.”
This wipes out your problem–and everything you’ve saved on your computer. It also gets you off the phone quickly with Tech Support.)
To a bean-counting executive, time is money. And that’s money that won’t be going into the pockets of some already overpaid CEO.
Even government agencies like police departments don’t want to spend any more time than necessary taking the calls of those who need to reach them.
Even calls to 911 can leave you talking to no one, with only a recorded message telling you to wait until someone deigns to speak with you.
That’s why many bureaucracies arrange that when you call for help, you’re fobbed off with a recorded message telling you to visit the company’s or agency’s website.
This assumes, of course, that
If you
you’re flat out of luck.
And the agency/company couldn’t care less.
But it need not be this way.
Companies and agencies can treat their customers with respect for their time and need for help.
That’s why companies that genuinely seek to address the questions and concerns of their customers reap strong customer loyalty–and the profits that go with it.
One of these is LG, which produces mobile phones, TVs, audio/video appliances and computer products.
LG actually offers an 800 Customer Care number that’s good 24-hours a day.
Its call center is staffed with friendly, knowledgeable people who are willing to take the time to answer customer questions and guide them through the steps of setting up the appliances they’ve bought.
Another company that dares to have human beings stand behind its products–and explain how to use them–is The Sharper Image.
Recently, Dave, a friend of mine, bought an electronic alarm clock that allows you to wake up to a variety of exotic sounds–such as a thunderstorm, the seashore, chirping birds or foghorns.
A brochure on how to set the alarm and sounds came with the clock, but Dave couldn’t make sense of it. Luckily, there was an 800 number given in the brochure for those who needed to be walked through the necessary steps.
Dave called The Sharper Image and quickly found himself connected with a friendly and knowledgeable customer care rep. She clearly and patiently explained what he needed to do to choose which sounds he wanted to awaken to.
And then she just as patiently repeated that list of steps while he quickly typed them up for future use if he forgot what to do.
Such an approach to customer service is not new–just extremely rare these days.
In his 1970 bestselling primer on business management, Up the Organization, Robert Townsend offered the following advice to company CEOs: “Call yourself up.”
“When you’re off on a business trip or a vacation,” writes Townsend, “pretend you’re a customer. Telephone some part of your organization and ask for help. You’ll run into real horror shows.
“Don’t blow up and ask for name, rank and serial number–you’re trying to correct, not punish. Just suggest to the manager (through channels, dummy) that he make a few test calls himself.”
So how do you cope with agencies/companies that don’t care enough to help their customers?
I’ll address that in my next column.
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