In Bureaucracy, Business, Self-Help on December 19, 2012 at 12:01 am

Have a complaint against an airline–but don’t want to waste your time with low-level Customer Service reps?

Good.  You’ve just learned what is probably the single most important lesson in bureaucracy-busting: If you want action, seek out those who are empowered to make it happen.

So take your complaint to someone who has the authority to resolve it. This means, preferably, the CEO of the airline, or at least one of his executive colleagues.

But who are these people? And how do you track them down?

You start by realizing that every major airline has a website. And that website can usually be counted on to list the top honchos of the company.

Even if it doesn’t, you can usually obtain this information on the Internet. Go to “google” and type: “[Name of airline] board of directors.”

This should arm you with

  • the name of the CEO;
  • the company’s mailing address;
  • its phone number for reaching its top executives; and
  • its website and/or email address.

Below are listed

  • the names of the CEOs of the major United States airlines
  • their mailing addresses
  • their corporate phone numbers and (where given)
  • their email addresses.

But the corporate world is filled with men (and a few women) who are highly skilled at moving up–by moving others out.  So keep in mind that the names provided below will not be permanent.

Check out the appropriate websites to obtain the latest information before writing that letter and/or making that call.

Send out a letter addressed “To Whom It May Concern” and you’ll instantly be branded as a lightweight.   This only shows that you were too lazy/stupid to find out who holds power in the organization.

Whereas a well-written letter addressed to the key decision maker will instantly warn top executives: “Take this person seriously.”

Now, the airlines:


William Douglas ParkerChairman, President and Chief Executive Officer, AMR Corporation / American Airlines Group, Inc., Fort Worth, Texas

Robert Isom – President

P.O. Box 619616
DFW Airport, TX 75261-9616

Phone:  (817) 963-123

Click here: American Airlines Board of Directors


Edward H. Bastian – Chief Executive Officer

Francis S. Blake – Chairman of Delta’s Board of Directors

Email:  Email us
Phone: (404) 715-2600
Delta Air Lines, Inc.
1030 Delta Blvd.
Atlanta, Georgia 30354

Oscar Munoz – Chairman, President and Chief Executive Officer, United Continental Holdings, Inc

Gerry Laderman – Senior Vice President, Finance, Procurement and Treasurer

Shareholders and other interested parties may contact the United Continental Holdings, Inc. Board of Directors as a whole, or any individual member, by one of the following means:

  1. Writing to the Board of Directors, United Continental Holdings, Inc., c/o the Corporate Secretary’s Office, HDQLD, 77 W. Wacker Drive, Chicago, IL 60601; or
  2. Emailing the Board of Directors at UALBoard@united.com

If neither of these methods seems to work, try these:

P.O. Box 66100
Chicago, IL 60666

Phone (general): (800) 864-8331

Phone Investor Relations: (312) 997-8610

United Continental Holdings, Inc. – Investor Relations – Board of Directors


Robin Hayes – President and Chief Executive Officer

Mike Elliott – Executive Vice President, People

Steve Preist – Executive Vice President, Chief Financial Officer

JetBlue Airways Corporation Corporate Office | Headquarters
118-29 Queens Blvd.
Forest Hills, NY 11375
Phone:  (718) 286-7900
Toll Free: 800) 538-2583


AirTran Airways is a wholly-owned subsidiary of Southwest Airlines.  Thus, complaints against Airtran should be directed to the top executives of Southwest.


Gary C. Kelly – Chief Executive Officer and Chairman of the Board at Southwest Airlines, the parent company for AirTran

Southwest Airlines Corporate Headquarters
Physical Address:
2702 Love Field Drive Dallas, Texas 75235
Telephone: (214) 792-4223


Bradley D. Tilden – Chairman and CEO

Ben Minicucci – President and Chief Operating Officer

Brandon Pederson – Executive Vice President Finance and Chief Financial Officer

Corporate Offices:

P.O. Box 68900
Seattle, WA 98168

Phone: (206-433-3200

Click here: Executive Leadership – Alaska Airlines


Barry F. Biffle – President and Chief Executive Officer

Ashok Shah – Vice President of Finance

Address: Frontier Airlines, 7001 Tower Road, Denver, CO 80249
Phone:  (720) 374-4200


Mark B. Dunkerley – President and Chief Executive Officer

Jeff Helfrick – Vice President Customer Service

Jay Schaefer – President and Treasurer



Hawaiian Airlines
3375 Koapaka Street, G-350
Honolulu, HI 96819

Telephone: 808-835-3700 (Monday through Friday, 8:30 a.m. – 5:00 p.m. HST)


Maurice J. Gallagher, Jr. – Chairman and Chief Executive Officer

John Redmond – President

D. Scott Sheldon – Executive Vice President and Chief Financial Officer

Head office: Allegiant Air Corporate Office, 8360 South Durango Drive, Las Vegas, Nevada, 89113, USA
Phone number: +1 702 851 7300


Donald J. Carty  Chairman of the Board

Samuel K. Skinner – Vice Chairman of the Board

Stacy J. Smith – Executive Vice President and Chief Financial Officer


3555 Airport Blvd.
Burlingame, CA 94010

Phone:  (877) 359-8474

Email: http://www.virginamerica.com  


Robert Fornaro – President and CEO

John Bendoraitis – Senior Vice President and Chief Operating Officer

Ted Christie – Executive Vice President and Chief Financial Officer


2800 Executive Way
Miramar, FL  33025

Phone:  (954) 447-7920

Email:   http://www.spiritair.com 

Your best bet:  Contact the CEO–as the highest-ranking officer, he can’t claim his hands are tied by superiors.

Next best: Contact the Chief Financial Officer–anyone charged with company profits will be instantly concerned about a problem that can cost big money.

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